Friday, December 9, 2011
Thursday, December 8, 2011
Don't Forget ! Domain Passwords Expire Every 120 days. change password before leaving for break
Office of the CIO
December 8, 2011
All domain passwords expire every 120 days requiring users to change their passwords on the UVI domain (on campus). If your password expires while you are away from campus users will not be able to access technology resources from off campus. All domain passwords MUST be changed on campus. If you plan on being away from campus for an extended period of time like vacation, semester breaks or on sabbatical leave, it’s always a good idea to change your password before you take off or if you don’t remember when your password will expire just change it, to be on the safe side.
Simple sets to change your password:
After logging in to the domain
Press Ctrl/Alt/Delete
Select change password
Follow steps to change your password
If you have any questions on our technology tip bits, please contact helpdesk@uvi.edu for more information.
December 8, 2011
All domain passwords expire every 120 days requiring users to change their passwords on the UVI domain (on campus). If your password expires while you are away from campus users will not be able to access technology resources from off campus. All domain passwords MUST be changed on campus. If you plan on being away from campus for an extended period of time like vacation, semester breaks or on sabbatical leave, it’s always a good idea to change your password before you take off or if you don’t remember when your password will expire just change it, to be on the safe side.
Simple sets to change your password:
After logging in to the domain
Press Ctrl/Alt/Delete
Select change password
Follow steps to change your password
If you have any questions on our technology tip bits, please contact helpdesk@uvi.edu for more information.
Friday, November 18, 2011
SECOND NOTICE: ITS UPDATE: November Holidays & Extended Library Hours
Office of the CIO
November 7, 2011
ITS UPDATE: November Holidays
Extended Library Hours
Greeting University Community,
This announcement is to let you know that the UVI Libraries and the St. John Academic Center will be closed in observance of the Veterans Day Holiday on Friday, November 11, 2011. The Libraries will resume open hours on Sunday, November 13, 2011.
Please Note New Sunday Hours:
As of Sunday, November 6, 2011 the library will open from 1:00 PM to 8:00 PM on Sundays.
Saturday Exam Prep Hours: 1:00 PM – 8:00 PM
November 19, 2011
November 26, 2011
December 3, 2011
Also, the UVI Libraries and the St. John Academic Center will observe Thanksgiving Day on Thursday, November 24, 2011 and Fortsberg Discovery Day on Friday, November 25, 2011. Library hours will resume on Saturday November 26, 2011 at 1:00 PM.
In an effort to maintain technology services for students, both campuses will observe the following schedule for student lab access during the holidays.
Lab Access:
On Albert Sheen St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
Students may also access online library resources at anytime by going to http://library.uvi.edu.
If you have any questions, please contact us at the Help Desk at helpdesk@uvi.edu or call ext. 1466 for assistance.
Enjoy your holiday!
November 7, 2011
ITS UPDATE: November Holidays
Extended Library Hours
Greeting University Community,
This announcement is to let you know that the UVI Libraries and the St. John Academic Center will be closed in observance of the Veterans Day Holiday on Friday, November 11, 2011. The Libraries will resume open hours on Sunday, November 13, 2011.
Please Note New Sunday Hours:
As of Sunday, November 6, 2011 the library will open from 1:00 PM to 8:00 PM on Sundays.
Saturday Exam Prep Hours: 1:00 PM – 8:00 PM
November 19, 2011
November 26, 2011
December 3, 2011
Also, the UVI Libraries and the St. John Academic Center will observe Thanksgiving Day on Thursday, November 24, 2011 and Fortsberg Discovery Day on Friday, November 25, 2011. Library hours will resume on Saturday November 26, 2011 at 1:00 PM.
In an effort to maintain technology services for students, both campuses will observe the following schedule for student lab access during the holidays.
Lab Access:
On Albert Sheen St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
Students may also access online library resources at anytime by going to http://library.uvi.edu.
If you have any questions, please contact us at the Help Desk at helpdesk@uvi.edu or call ext. 1466 for assistance.
Enjoy your holiday!
Don't Forget ! Domain Passwords Expire Every 120 days. change password before leaving for break
Office of the CIO
November 7, 2011
All domain passwords expire every 120 days requiring users to change their passwords on the UVI domain (on campus). If your password expires while you are away from campus users will not be able to access technology resources from off campus. All domain passwords MUST be changed on campus. If you plan on being away from campus for an extended period of time like vacation, semester breaks or on sabbatical leave, it’s always a good idea to change your password before you take off or if you don’t remember when your password will expire just change it, to be on the safe side.
Simple sets to change your password:
After logging in to the domain
Press Ctrl/Alt/Delete
Select change password
Follow steps to change your password
If you have any questions on our technology tip bits, please contact helpdesk@uvi.edu for more information.
November 7, 2011
All domain passwords expire every 120 days requiring users to change their passwords on the UVI domain (on campus). If your password expires while you are away from campus users will not be able to access technology resources from off campus. All domain passwords MUST be changed on campus. If you plan on being away from campus for an extended period of time like vacation, semester breaks or on sabbatical leave, it’s always a good idea to change your password before you take off or if you don’t remember when your password will expire just change it, to be on the safe side.
Simple sets to change your password:
After logging in to the domain
Press Ctrl/Alt/Delete
Select change password
Follow steps to change your password
If you have any questions on our technology tip bits, please contact helpdesk@uvi.edu for more information.
ITS UPDATE: November Holidays & Extended Library Hours
Office of the CIO
November 7, 2011
ITS UPDATE: November Holidays
Extended Library Hours
Greeting University Community,
This announcement is to let you know that the UVI Libraries and the St. John Academic Center will be closed in observance of the Veterans Day Holiday on Friday, November 11, 2011. The Libraries will resume open hours on Sunday, November 13, 2011.
Please Note New Sunday Hours:
As of Sunday, November 6, 2011 the library will open from 1:00 PM to 8:00 PM on Sundays.
Saturday Exam Prep Hours: 1:00 PM – 8:00 PM
November 19, 2011
November 26, 2011
December 3, 2011
Also, the UVI Libraries and the St. John Academic Center will observe Thanksgiving Day on Thursday, November 24, 2011 and Fortsberg Discovery Day on Friday, November 25, 2011. Library hours will resume on Saturday November 26, 2011 at 1:00 PM.
In an effort to maintain technology services for students, both campuses will observe the following schedule for student lab access during the holidays.
Lab Access:
On Albert Sheen St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
Students may also access online library resources at anytime by going to http://library.uvi.edu.
If you have any questions, please contact us at the Help Desk at helpdesk@uvi.edu or call ext. 1466 for assistance.
Enjoy your holiday!
November 7, 2011
ITS UPDATE: November Holidays
Extended Library Hours
Greeting University Community,
This announcement is to let you know that the UVI Libraries and the St. John Academic Center will be closed in observance of the Veterans Day Holiday on Friday, November 11, 2011. The Libraries will resume open hours on Sunday, November 13, 2011.
Please Note New Sunday Hours:
As of Sunday, November 6, 2011 the library will open from 1:00 PM to 8:00 PM on Sundays.
Saturday Exam Prep Hours: 1:00 PM – 8:00 PM
November 19, 2011
November 26, 2011
December 3, 2011
Also, the UVI Libraries and the St. John Academic Center will observe Thanksgiving Day on Thursday, November 24, 2011 and Fortsberg Discovery Day on Friday, November 25, 2011. Library hours will resume on Saturday November 26, 2011 at 1:00 PM.
In an effort to maintain technology services for students, both campuses will observe the following schedule for student lab access during the holidays.
Lab Access:
On Albert Sheen St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
Students may also access online library resources at anytime by going to http://library.uvi.edu.
If you have any questions, please contact us at the Help Desk at helpdesk@uvi.edu or call ext. 1466 for assistance.
Enjoy your holiday!
Changes in Library Hours
Office of the CIO
November 3, 2011
Update: Changes in Library Hours
Greetings Students,
This email is to update the student body concerning changes in library hours. After meeting with the SGA leadership on both campuses on October 26, 2011 it was agreed that in order to better support study needs of students library hours would extended. To reflect the wishes of the student body, as of Sunday November 6, 2011, libraries on both campuses will be open from 1pm – 8pm. Additionally, both campus libraries will open the three Saturdays before final exams from 1pm-8pm.
New Sunday Hours:
As of Sunday, November 6, 2011 the library will open from 1:00 PM to 8:00 PM.
Saturday Exam Prep Hours: 1:00 PM – 8:00 PM
November 19, 2011
November 26, 2011
December 3, 2011
If you have any questions regarding this correspondence, please contact me at the helpdesk at ext.1466 or helpdesk@uvi.edu!
Best Regards!
Cherie Wheatley
November 3, 2011
Update: Changes in Library Hours
Greetings Students,
This email is to update the student body concerning changes in library hours. After meeting with the SGA leadership on both campuses on October 26, 2011 it was agreed that in order to better support study needs of students library hours would extended. To reflect the wishes of the student body, as of Sunday November 6, 2011, libraries on both campuses will be open from 1pm – 8pm. Additionally, both campus libraries will open the three Saturdays before final exams from 1pm-8pm.
New Sunday Hours:
As of Sunday, November 6, 2011 the library will open from 1:00 PM to 8:00 PM.
Saturday Exam Prep Hours: 1:00 PM – 8:00 PM
November 19, 2011
November 26, 2011
December 3, 2011
If you have any questions regarding this correspondence, please contact me at the helpdesk at ext.1466 or helpdesk@uvi.edu!
Best Regards!
Cherie Wheatley
Friday, October 7, 2011
RE: Innovative still working on restoring telephone service to the campus
UPDATE AS OF October 7, 2011
Innovative indicated this morning, that crews are still working on the damage T1 circuit which have to be spliced in more than one location in order to restore Innovative telephone service to the Albert Sheen St. Croix Campus. Innovative did not give a time frame as to when full service will be restored on campus. ITS will keep all abreast on the progress of this service ticket.
Users are encouraged to work with their St. Thomas office counterparts who can assist with transferring outside calls to your station. The St. Thomas office would initiate the call then transfer it back to the four digit extension on the St. Croix campus. If you need assistance with this please contact the helpdesk at ext. 1466 press 3 to speak to a call center agent.
Thank you for your continued patience!
Innovative indicated this morning, that crews are still working on the damage T1 circuit which have to be spliced in more than one location in order to restore Innovative telephone service to the Albert Sheen St. Croix Campus. Innovative did not give a time frame as to when full service will be restored on campus. ITS will keep all abreast on the progress of this service ticket.
Users are encouraged to work with their St. Thomas office counterparts who can assist with transferring outside calls to your station. The St. Thomas office would initiate the call then transfer it back to the four digit extension on the St. Croix campus. If you need assistance with this please contact the helpdesk at ext. 1466 press 3 to speak to a call center agent.
Thank you for your continued patience!
Innovative lines on St. Croix still not working. Users can complete calls by having your St. Thomas office initiate the call
Office of the CIO
October 6, 2011
Technology Update: Innovative still working on repairing lines into the Albert Sheen St. Croix Campus
Greetings UVI Community,
This is email is to let you know that the St. Croix campus Innovative telephone lines are not currently working. Users on the St. Croix campus will not be able to complete outside calls nor will callers dialing 692-XXXX from outside the university be able to reach the St. Croix campus at this time.
Innovative indicated this morning that they are still working to repair lines coming into the Albert Sheen St. Croix Campus. Hopefully services will be restored before noon today if all goes well.
Users are encouraged to work with their St. Thomas office counterparts who can assist with transferring outside calls to your station. The St. Thomas office would initiate the call then transfer it back to the four digit extension on the St. Croix campus. If you need assistance with this please contact the helpdesk at ext. 1466 press 3 to speak to a call center agent.
ITS will provide another update as one becomes available
Thank you for your patience.
October 6, 2011
Technology Update: Innovative still working on repairing lines into the Albert Sheen St. Croix Campus
Greetings UVI Community,
This is email is to let you know that the St. Croix campus Innovative telephone lines are not currently working. Users on the St. Croix campus will not be able to complete outside calls nor will callers dialing 692-XXXX from outside the university be able to reach the St. Croix campus at this time.
Innovative indicated this morning that they are still working to repair lines coming into the Albert Sheen St. Croix Campus. Hopefully services will be restored before noon today if all goes well.
Users are encouraged to work with their St. Thomas office counterparts who can assist with transferring outside calls to your station. The St. Thomas office would initiate the call then transfer it back to the four digit extension on the St. Croix campus. If you need assistance with this please contact the helpdesk at ext. 1466 press 3 to speak to a call center agent.
ITS will provide another update as one becomes available
Thank you for your patience.
Innovative lines on St. Croix not working. Users unable to make outside calls
Office of the CIO
October 5, 2011
Technology Update: Innovative lines on St. Croix not working
Greetings UVI Community,
This is email is to let you know that the St. Croix campus Innovative telephone lines are not currently working. Users on the St. Croix campus will not be able to complete outside calls nor will callers dialing 692-XXXX from outside the university be able to reach the St. Croix campus at this time. Innovative has been contacted and is processing our service request. ITS will provide another update as one becomes available. Callers on both campuses can still utilize inter campus four digit dialing. Innovative telephone service on the St. Thomas campus has not been affected.
Thank you for your patience.
October 5, 2011
Technology Update: Innovative lines on St. Croix not working
Greetings UVI Community,
This is email is to let you know that the St. Croix campus Innovative telephone lines are not currently working. Users on the St. Croix campus will not be able to complete outside calls nor will callers dialing 692-XXXX from outside the university be able to reach the St. Croix campus at this time. Innovative has been contacted and is processing our service request. ITS will provide another update as one becomes available. Callers on both campuses can still utilize inter campus four digit dialing. Innovative telephone service on the St. Thomas campus has not been affected.
Thank you for your patience.
Thursday, September 22, 2011
Technology Update: Microsoft Home Use Program Now Available for Faculty and Staff
Office of the CIO
September 22, 2011
Technology Update: Microsoft Home Use Program Now Available for Faculty and Staff
You are now eligible to participate in Microsoft’s Software Assurance Home Use Program (HUP). This program enables you to get a licensed copy of most Microsoft® Office desktop PC applications to install and use on your home computer. You will also receive a separate email from our third-party vendor about the program.
Under the Home Use Program, you and our other employees who are users of qualifying applications at work (e.g. Office Enterprise) may acquire a licensed copy of the corresponding Home Use Program software (e.g. Office Enterprise) to install and use on a home computer. You may continue using HUP software while you are under our employment and as long as the corresponding software you use at work has active Software Assurance coverage.
Please note that some product and language versions may not be available at the time you place an order. For up-to-date information on the availability of Home Use Program software, please visit http://microsoft.com/licensing.
Persons who previously downloaded or obtained a CD through this program are not again eligible. This is a one-time purchase only.
To access the Microsoft Home Use Program Web site:
1. Go to https://hup.microsoft.com/.
2. Select the country (Virgin Islands) to which you want your order to be shipped to and choose the language for viewing the order Web site.
3. Enter your corporate e-mail address and insert the following program code 295AC29FF8.
Note: This program code is assigned to our organization for our sole use in accessing this site. You may not share this number with anyone outside our organization.
4. Place your order online, and it will be shipped to the location you have chosen. Please note that a fulfillment fee will be charged to cover packaging, shipping, and handling costs.
Software available includes:
Access 2010
Communicator 2010
Excel 2010
Groove 2010
InfoPath 2010
OneNote 2010
Outlook 2010
PowerPoint 2010
Publisher 2010
Word 2010
Office for Mac (separate purchase)
If you have any questions or concerns regarding this please contact the helpdesk at helpdesk@uvi.edu.
Cherie Wheatley
Office of the CIO
September 22, 2011
Technology Update: Microsoft Home Use Program Now Available for Faculty and Staff
You are now eligible to participate in Microsoft’s Software Assurance Home Use Program (HUP). This program enables you to get a licensed copy of most Microsoft® Office desktop PC applications to install and use on your home computer. You will also receive a separate email from our third-party vendor about the program.
Under the Home Use Program, you and our other employees who are users of qualifying applications at work (e.g. Office Enterprise) may acquire a licensed copy of the corresponding Home Use Program software (e.g. Office Enterprise) to install and use on a home computer. You may continue using HUP software while you are under our employment and as long as the corresponding software you use at work has active Software Assurance coverage.
Please note that some product and language versions may not be available at the time you place an order. For up-to-date information on the availability of Home Use Program software, please visit http://microsoft.com/licensing.
Persons who previously downloaded or obtained a CD through this program are not again eligible. This is a one-time purchase only.
To access the Microsoft Home Use Program Web site:
1. Go to https://hup.microsoft.com/.
2. Select the country (Virgin Islands) to which you want your order to be shipped to and choose the language for viewing the order Web site.
3. Enter your corporate e-mail address and insert the following program code 295AC29FF8.
Note: This program code is assigned to our organization for our sole use in accessing this site. You may not share this number with anyone outside our organization.
4. Place your order online, and it will be shipped to the location you have chosen. Please note that a fulfillment fee will be charged to cover packaging, shipping, and handling costs.
Software available includes:
Access 2010
Communicator 2010
Excel 2010
Groove 2010
InfoPath 2010
OneNote 2010
Outlook 2010
PowerPoint 2010
Publisher 2010
Word 2010
Office for Mac (separate purchase)
If you have any questions or concerns regarding this please contact the helpdesk at helpdesk@uvi.edu.
Cherie Wheatley
Office of the CIO
Tuesday, September 20, 2011
RE: Systems Status
I should also add that the St. John Academic Center is online and fully functional. Although CHOICE cannot supply our Internet service we have been able to continue to use their infrastructure to deliver video, voice and Internet to St. John.
RE: Systems Status
Good Afternoon everyone,
Hopefully you have all seen your emails streaming in as the system come back online. All emails were “held” until they were delivered.
Our internet provider on St. Thomas – CHOICE—incurred a lightning strike last night at approximately 9:45 that disabled its connection to both ATT and Global Crossing. This is a system wide failure that effects all of their customers. When their main systems went down, they switched to a backup broadcast system on STX at Global Crossing. Their back up system on STX AND our backup system on STX both failed to take over as ours has done in the past because of a failure upstream with the international provider coming out of Florida. Our engineers were able to temporarily reconfigure our systems to bypass this problem and allow our connection in STX to serve the STT campus. We do not know how long CHOICE will be out, so if we lose connectivity STX to our internet service – which has happened several times in the past few weeks – we will be without service. Also please keep in mind that STX and STT are now sharing the Internet service. We will monitor usage and monitor how long CHOICE may need to restore service. We do have the option of increasing bandwidth into STX if we need to.
We are also finalizing remediation of the interruptions with the vc services. The services are online and running with little or no interruptions. We may experience brief periods this afternoon as testing sand remediation are finalized. I will update you all at the end of the day on the scope of that issue and the resolution.
Everyone have a pleasant day and continue to call the helpdesk with problems or issues.
Tina
Hopefully you have all seen your emails streaming in as the system come back online. All emails were “held” until they were delivered.
Our internet provider on St. Thomas – CHOICE—incurred a lightning strike last night at approximately 9:45 that disabled its connection to both ATT and Global Crossing. This is a system wide failure that effects all of their customers. When their main systems went down, they switched to a backup broadcast system on STX at Global Crossing. Their back up system on STX AND our backup system on STX both failed to take over as ours has done in the past because of a failure upstream with the international provider coming out of Florida. Our engineers were able to temporarily reconfigure our systems to bypass this problem and allow our connection in STX to serve the STT campus. We do not know how long CHOICE will be out, so if we lose connectivity STX to our internet service – which has happened several times in the past few weeks – we will be without service. Also please keep in mind that STX and STT are now sharing the Internet service. We will monitor usage and monitor how long CHOICE may need to restore service. We do have the option of increasing bandwidth into STX if we need to.
We are also finalizing remediation of the interruptions with the vc services. The services are online and running with little or no interruptions. We may experience brief periods this afternoon as testing sand remediation are finalized. I will update you all at the end of the day on the scope of that issue and the resolution.
Everyone have a pleasant day and continue to call the helpdesk with problems or issues.
Tina
Systems Status
Good Morning UVI,
Currently the St. Thomas campus is without Internet connectivity, and services are not available from off campus. We are looking for damage from the storm last night. CHOICE our Internet service provider on STT is down, so the St. John Center is off line as well.
The VC systems are working well.
We expect resolution shortly, we will keep you updated.
Tina
Currently the St. Thomas campus is without Internet connectivity, and services are not available from off campus. We are looking for damage from the storm last night. CHOICE our Internet service provider on STT is down, so the St. John Center is off line as well.
The VC systems are working well.
We expect resolution shortly, we will keep you updated.
Tina
Reminder: UVI Libraries Catalog Off-line Monday, Sept 19 until Wednesday, Sept 21
Office of the CIO
September 16, 2011
UVI Libraries Catalog Off-line Monday, Sept 19 until Wednesday, Sept 21
The University Libraries catalog system is undergoing a software upgrade. As a result, the online catalog and some of the periodical databases will not be available Monday, Sept 19 until Wednesday, Sept 21. The upgrade will provide improved access and management for resources at the St. John Academic Center, as well as other enhancements.
Although self-service use of the catalog system is not available, reference librarians will be able to locate materials for your research needs and to provide URLs for direct access to some of the periodical databases. Contact the service desks at the Libraries by calling: 692-4138 or 4130 (STX) or 693-2377 or 1367 (STT) for research assistance.
Regular system operations will resume Thursday, September 22. We apologize for this inconvenience but anticipate improved functionality with the upgrade. We appreciate your continued support as we enhance our services for the University community.
September 16, 2011
UVI Libraries Catalog Off-line Monday, Sept 19 until Wednesday, Sept 21
The University Libraries catalog system is undergoing a software upgrade. As a result, the online catalog and some of the periodical databases will not be available Monday, Sept 19 until Wednesday, Sept 21. The upgrade will provide improved access and management for resources at the St. John Academic Center, as well as other enhancements.
Although self-service use of the catalog system is not available, reference librarians will be able to locate materials for your research needs and to provide URLs for direct access to some of the periodical databases. Contact the service desks at the Libraries by calling: 692-4138 or 4130 (STX) or 693-2377 or 1367 (STT) for research assistance.
Regular system operations will resume Thursday, September 22. We apologize for this inconvenience but anticipate improved functionality with the upgrade. We appreciate your continued support as we enhance our services for the University community.
UVI Libraries Catalog Off-line Monday, Sept 19 until Wednesday, Sept 21
Office of the CIO
September 16, 2011
UVI Libraries Catalog Off-line Monday, Sept 19 until Wednesday, Sept 21
The University Libraries catalog system is undergoing a software upgrade. As a result, the online catalog and some of the periodical databases will not be available Monday, Sept 19 until Wednesday, Sept 21. The upgrade will provide improved access and management for resources at the St. John Academic Center, as well as other enhancements.
Although self-service use of the catalog system is not available, reference librarians will be able to locate materials for your research needs and to provide URLs for direct access to some of the periodical databases. Contact the service desks at the Libraries by calling: 692-4138 or 4130 (STX) or 693-2377 or 1367 (STT) for research assistance.
Regular system operations will resume Thursday, September 22. We apologize for this inconvenience but anticipate improved functionality with the upgrade. We appreciate your continued support as we enhance our services for the University community.
September 16, 2011
UVI Libraries Catalog Off-line Monday, Sept 19 until Wednesday, Sept 21
The University Libraries catalog system is undergoing a software upgrade. As a result, the online catalog and some of the periodical databases will not be available Monday, Sept 19 until Wednesday, Sept 21. The upgrade will provide improved access and management for resources at the St. John Academic Center, as well as other enhancements.
Although self-service use of the catalog system is not available, reference librarians will be able to locate materials for your research needs and to provide URLs for direct access to some of the periodical databases. Contact the service desks at the Libraries by calling: 692-4138 or 4130 (STX) or 693-2377 or 1367 (STT) for research assistance.
Regular system operations will resume Thursday, September 22. We apologize for this inconvenience but anticipate improved functionality with the upgrade. We appreciate your continued support as we enhance our services for the University community.
Tuesday, September 6, 2011
SECOND NOTICE: Technology Update: Labor Day Holiday Schedule/ Reminder Libraries are closed on Saturday
REMINDER!
Office of the CIO
August 25, 2011
Technology Update:
Labor Day Holiday Schedule
Reminder Libraries are closed on Saturday
Greetings University Community,
This communication is to let you know that the UVI Libraries and the St. John Academic Center will be closed in observance of the Labor Day Holiday on Monday, September 5, 2011. Regular hours will resume on Tuesday, September 6, 2011 at 8:00 a.m.
Please be reminded that UVI Libraries are now closed on Saturdays and will observe scheduled hours on Sunday, September 4, 2011 from 3:00 pm to 8:00 pm.
In an effort to maintain technology services to students during the Labor Day Holiday, both campuses will observe the following schedule for student lab access on Monday, September 5, 2011.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department present their UVI ID and sign in to gain access.
On St. Thomas campus the 24/7 library lab is available for student use during the holiday. Students can access the lab by using their ID key cards. Students without an ID’s will not be able to access the lab. Students are encouraged to go to Enrollment Management and get their ID cards.
Students may also access online library resources at anytime by going to http://library.uvi.edu.
If you have any questions regarding this communication please feel free to contact our helpdesk at helpdesk@uvi.edu with your concerns!
“Service is Key”
Enjoy your holiday!
Office of the CIO
August 25, 2011
Technology Update:
Labor Day Holiday Schedule
Reminder Libraries are closed on Saturday
Greetings University Community,
This communication is to let you know that the UVI Libraries and the St. John Academic Center will be closed in observance of the Labor Day Holiday on Monday, September 5, 2011. Regular hours will resume on Tuesday, September 6, 2011 at 8:00 a.m.
Please be reminded that UVI Libraries are now closed on Saturdays and will observe scheduled hours on Sunday, September 4, 2011 from 3:00 pm to 8:00 pm.
In an effort to maintain technology services to students during the Labor Day Holiday, both campuses will observe the following schedule for student lab access on Monday, September 5, 2011.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department present their UVI ID and sign in to gain access.
On St. Thomas campus the 24/7 library lab is available for student use during the holiday. Students can access the lab by using their ID key cards. Students without an ID’s will not be able to access the lab. Students are encouraged to go to Enrollment Management and get their ID cards.
Students may also access online library resources at anytime by going to http://library.uvi.edu.
If you have any questions regarding this communication please feel free to contact our helpdesk at helpdesk@uvi.edu with your concerns!
“Service is Key”
Enjoy your holiday!
Technology Update: Scheduled Maintenance Window September 5, 2011 Labor Day
Office of the CIO
September 2, 2011
Technology Update: Scheduled Maintenance Window
This email is to let you know that on Labor Day, Monday, September 5, 2011 network maintenance will occur from 8 am to 12 pm. Network access to university resources may be intermittent during this time.
Please feel free to contact us if you have any questions or concerns at helpdesk@uvi.edu.
We express regret for any inconvenience caused.
“Service is Key”
September 2, 2011
Technology Update: Scheduled Maintenance Window
This email is to let you know that on Labor Day, Monday, September 5, 2011 network maintenance will occur from 8 am to 12 pm. Network access to university resources may be intermittent during this time.
Please feel free to contact us if you have any questions or concerns at helpdesk@uvi.edu.
We express regret for any inconvenience caused.
“Service is Key”
SECOND NOTICE: Technology Update: Labor Day Holiday Schedule/ Reminder Libraries are closed on Saturday
REMINDER!
Office of the CIO
August 25, 2011
Technology Update:
Labor Day Holiday Schedule
Reminder Libraries are closed on Saturday
Greetings University Community,
This communication is to let you know that the UVI Libraries and the St. John Academic Center will be closed in observance of the Labor Day Holiday on Monday, September 5, 2011. Regular hours will resume on Tuesday, September 6, 2011 at 8:00 a.m.
Please be reminded that UVI Libraries are now closed on Saturdays and will observe scheduled hours on Sunday, September 4, 2011 from 3:00 pm to 8:00 pm.
In an effort to maintain technology services to students during the Labor Day Holiday, both campuses will observe the following schedule for student lab access on Monday, September 5, 2011.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department present their UVI ID and sign in to gain access.
On St. Thomas campus the 24/7 library lab is available for student use during the holiday. Students can access the lab by using their ID key cards. Students without an ID’s will not be able to access the lab. Students are encouraged to go to Enrollment Management and get their ID cards.
Students may also access online library resources at anytime by going to http://library.uvi.edu.
If you have any questions regarding this communication please feel free to contact our helpdesk at helpdesk@uvi.edu with your concerns!
“Service is Key”
Enjoy your holiday!
Office of the CIO
August 25, 2011
Technology Update:
Labor Day Holiday Schedule
Reminder Libraries are closed on Saturday
Greetings University Community,
This communication is to let you know that the UVI Libraries and the St. John Academic Center will be closed in observance of the Labor Day Holiday on Monday, September 5, 2011. Regular hours will resume on Tuesday, September 6, 2011 at 8:00 a.m.
Please be reminded that UVI Libraries are now closed on Saturdays and will observe scheduled hours on Sunday, September 4, 2011 from 3:00 pm to 8:00 pm.
In an effort to maintain technology services to students during the Labor Day Holiday, both campuses will observe the following schedule for student lab access on Monday, September 5, 2011.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department present their UVI ID and sign in to gain access.
On St. Thomas campus the 24/7 library lab is available for student use during the holiday. Students can access the lab by using their ID key cards. Students without an ID’s will not be able to access the lab. Students are encouraged to go to Enrollment Management and get their ID cards.
Students may also access online library resources at anytime by going to http://library.uvi.edu.
If you have any questions regarding this communication please feel free to contact our helpdesk at helpdesk@uvi.edu with your concerns!
“Service is Key”
Enjoy your holiday!
Technology Update: Labor Day Holiday Schedule/ Reminder Libraries are closed on Saturday
Office of the CIO
August 25, 2011
Technology Update:
Labor Day Holiday Schedule
Reminder Libraries are closed on Saturday
Greetings University Community,
This communication is to let you know that the UVI Libraries and the St. John Academic Center will be closed in observance of the Labor Day Holiday on Monday, September 5, 2011. Regular hours will resume on Tuesday, September 6, 2011 at 8:00 a.m.
Please be reminded that UVI Libraries are now closed on Saturdays and will observe scheduled hours on Sunday, September 4, 2011 from 3:00 pm to 8:00 pm.
In an effort to maintain technology services to students during the Labor Day Holiday, both campuses will observe the following schedule for student lab access on Monday, September 5, 2011.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department present their UVI ID and sign in to gain access.
On St. Thomas campus the 24/7 library lab is available for student use during the holiday. Students can access the lab by using their ID key cards. Students without an ID’s will not be able to access the lab. Students are encouraged to go to Enrollment Management and get their ID cards.
Students may also access online library resources at anytime by going to http://library.uvi.edu.
If you have any questions regarding this communication please feel free to contact our helpdesk at helpdesk@uvi.edu with your concerns!
“Service is Key”
Enjoy your holiday!
August 25, 2011
Technology Update:
Labor Day Holiday Schedule
Reminder Libraries are closed on Saturday
Greetings University Community,
This communication is to let you know that the UVI Libraries and the St. John Academic Center will be closed in observance of the Labor Day Holiday on Monday, September 5, 2011. Regular hours will resume on Tuesday, September 6, 2011 at 8:00 a.m.
Please be reminded that UVI Libraries are now closed on Saturdays and will observe scheduled hours on Sunday, September 4, 2011 from 3:00 pm to 8:00 pm.
In an effort to maintain technology services to students during the Labor Day Holiday, both campuses will observe the following schedule for student lab access on Monday, September 5, 2011.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department present their UVI ID and sign in to gain access.
On St. Thomas campus the 24/7 library lab is available for student use during the holiday. Students can access the lab by using their ID key cards. Students without an ID’s will not be able to access the lab. Students are encouraged to go to Enrollment Management and get their ID cards.
Students may also access online library resources at anytime by going to http://library.uvi.edu.
If you have any questions regarding this communication please feel free to contact our helpdesk at helpdesk@uvi.edu with your concerns!
“Service is Key”
Enjoy your holiday!
Technology Update: Intersession schedule UVI Libraries and the St. John Academic Center
Technology Update
Office of the CIO
July 28, 2011
Greetings University Community,
The UVI Libraries and St. John Academic Center will observe intersession hours beginning Sunday, July 31, 2011 to Sunday, August 21, 2011.
During intersession our hours of operation are as follows:
- UVI Libraries - Monday to Friday 8:00am to 4:30pm and closed on Saturdays and Sundays.
- St. John Academic Center – Monday, Tuesday, Wednesday, Friday 10:00am to 3:45pm and closed Wednesdays, Saturdays and Sundays.
Regular Library and St. John Academic Center hours will resume Monday, August 22, at 8:00am
If you have any questions regarding the intersession hours please contact us at helpdesk@uvi.edu or 693-1466.
Office of the CIO
July 28, 2011
Greetings University Community,
The UVI Libraries and St. John Academic Center will observe intersession hours beginning Sunday, July 31, 2011 to Sunday, August 21, 2011.
During intersession our hours of operation are as follows:
- UVI Libraries - Monday to Friday 8:00am to 4:30pm and closed on Saturdays and Sundays.
- St. John Academic Center – Monday, Tuesday, Wednesday, Friday 10:00am to 3:45pm and closed Wednesdays, Saturdays and Sundays.
Regular Library and St. John Academic Center hours will resume Monday, August 22, at 8:00am
If you have any questions regarding the intersession hours please contact us at helpdesk@uvi.edu or 693-1466.
Technology Update: Intersession schedule UVI Libraries and the St. John Academic Center
Technology Update
Office of the CIO
July 28, 2011
Greetings University Community,
The UVI Libraries and St. John Academic Center will observe intersession hours beginning Sunday, July 31, 2011 to Sunday, August 21, 2011.
During intersession our hours of operation are as follows:
- UVI Libraries - Monday to Friday 8:00am to 4:30pm and closed on Saturdays and Sundays.
- St. John Academic Center – Monday, Tuesday, Wednesday, Friday 10:00am to 3:45pm and closed Wednesdays, Saturdays and Sundays.
Regular Library and St. John Academic Center hours will resume Monday, August 22, at 8:00am
If you have any questions regarding the intersession hours please contact us at helpdesk@uvi.edu or 693-1466.
Office of the CIO
July 28, 2011
Greetings University Community,
The UVI Libraries and St. John Academic Center will observe intersession hours beginning Sunday, July 31, 2011 to Sunday, August 21, 2011.
During intersession our hours of operation are as follows:
- UVI Libraries - Monday to Friday 8:00am to 4:30pm and closed on Saturdays and Sundays.
- St. John Academic Center – Monday, Tuesday, Wednesday, Friday 10:00am to 3:45pm and closed Wednesdays, Saturdays and Sundays.
Regular Library and St. John Academic Center hours will resume Monday, August 22, at 8:00am
If you have any questions regarding the intersession hours please contact us at helpdesk@uvi.edu or 693-1466.
Technology Update: Unable to send emails to user's with Hotmail accounts
Technology Update
Office of the CIO
July 27, 2011
Greetings University Community,
A uvi.edu email account was involved in an email spam event that involved many unsolicited emails to be sent from the uvi.edu domain. This event appears to have resulted from a computer virus. While the virus has been removed, the result of the spam event is that Hotmail has temporarily blocked all e-mail coming from the uvi.edu domain. ITS network technicians are working directly with Hotmail to have them unblock our domain. This may take a few days as we work to correct/improve our e-mail standing on the Internet.
ITS apologizes for any inconvenience this technical difficulty may cause. If you have any questions please contact our helpdesk at ext. 1466 or helpdesk@uvi.edu.
Office of the CIO
July 27, 2011
Greetings University Community,
A uvi.edu email account was involved in an email spam event that involved many unsolicited emails to be sent from the uvi.edu domain. This event appears to have resulted from a computer virus. While the virus has been removed, the result of the spam event is that Hotmail has temporarily blocked all e-mail coming from the uvi.edu domain. ITS network technicians are working directly with Hotmail to have them unblock our domain. This may take a few days as we work to correct/improve our e-mail standing on the Internet.
ITS apologizes for any inconvenience this technical difficulty may cause. If you have any questions please contact our helpdesk at ext. 1466 or helpdesk@uvi.edu.
Wednesday, July 20, 2011
DO NOT respond: Phishing attempt
Office of the CIO
June 18, 2011
Good day.
The following email was transmitted to members of the University Community. Please DO NOT respond to this email. This is an phishing attempt to gain a user's account information.
Again, DO NOT respond to this email.
If you have any additional questions please contact the ITS helpdesk at 693-1466 or helpdesk@uvi.edu.
-----Original Message-----
From: Webmail Support [mailto:info@websupport.com]
Sent: Monday, July 18, 2011 4:53 PM
Subject:
Dear valued customer
We received an unusual Response code from this E-mail address requesting for deactivation.
If you did send this request ignore this message Automatically deactivation will take place within 24 hours after reading this message. But if you feel is an error message then follow the step below to keep your account active. In order to verify/keep your email account active, you are to provide the following data;
Verify Your E-Mail Account
First Name:
Last Name:
Email Username
Email Password
Account Deactivation:____ (specify yes to deactivate. No to keep active) Reason for Deactivation :_______( if yes)
Click on reply and send us the above details.
Warning!!! failure to verify your email account within 48hrs on receiving this notification, your account will automatically be deactivated.
Thank you for your understanding...
Warning Code: AHGF8Z02ARO
Connected to Microsoft Exchange
C 20011 Microsoft Corporation. All rights reserved.
June 18, 2011
Good day.
The following email was transmitted to members of the University Community. Please DO NOT respond to this email. This is an phishing attempt to gain a user's account information.
Again, DO NOT respond to this email.
If you have any additional questions please contact the ITS helpdesk at 693-1466 or helpdesk@uvi.edu.
-----Original Message-----
From: Webmail Support [mailto:info@websupport.com]
Sent: Monday, July 18, 2011 4:53 PM
Subject:
Dear valued customer
We received an unusual Response code from this E-mail address requesting for deactivation.
If you did send this request ignore this message Automatically deactivation will take place within 24 hours after reading this message. But if you feel is an error message then follow the step below to keep your account active. In order to verify/keep your email account active, you are to provide the following data;
Verify Your E-Mail Account
First Name:
Last Name:
Email Username
Email Password
Account Deactivation:____ (specify yes to deactivate. No to keep active) Reason for Deactivation :_______( if yes)
Click on reply and send us the above details.
Warning!!! failure to verify your email account within 48hrs on receiving this notification, your account will automatically be deactivated.
Thank you for your understanding...
Warning Code: AHGF8Z02ARO
Connected to Microsoft Exchange
C 20011 Microsoft Corporation. All rights reserved.
Friday, July 15, 2011
Technology Update: Scheduled Maintenance Window
Office of the CIO
June 15, 2011
Technology Update: Scheduled Maintenance Window
On Sunday, July 17, 2011, ITS will be performing network maintenance during our regular maintenance window. Maintenance will take place between the hours of 6:00 am – 11:00 am. While we do not expect any major interruptions in service for the entire length of the maintenance window, we do anticipate some brief interruptions as the equipment may need to be periodically rebooted.
Please feel free to contact the helpdesk at helpdesk@uvi.edu or call ext. 1466 if you have any questions or concerns.
ITS apologizes for any inconvenience this may cause.
“Service is Key”
June 15, 2011
Technology Update: Scheduled Maintenance Window
On Sunday, July 17, 2011, ITS will be performing network maintenance during our regular maintenance window. Maintenance will take place between the hours of 6:00 am – 11:00 am. While we do not expect any major interruptions in service for the entire length of the maintenance window, we do anticipate some brief interruptions as the equipment may need to be periodically rebooted.
Please feel free to contact the helpdesk at helpdesk@uvi.edu or call ext. 1466 if you have any questions or concerns.
ITS apologizes for any inconvenience this may cause.
“Service is Key”
Wednesday, July 6, 2011
St. John Academic Center Choice Communication link is now operational
Technology Update as of 11:45 a.m:
St. John Academic Center telephone and network service has been restored.
If you have any questions please contact our helpdesk at ext. 1466 or email to helpdesk@uvi.edu.
St. John Academic Center telephone and network service has been restored.
If you have any questions please contact our helpdesk at ext. 1466 or email to helpdesk@uvi.edu.
St. John Academic Center technical difficulties with the Choice Communication link
Office of the CIO
July 6, 2011
Technology Update:
Greetings University Community,
This communication is to let you know that the St. John Academic Center is currently experiencing technical difficulties with the Choice Communication link that provides Network Services and Telephone services to the Academic Center. If you need to contact the St. John Academic Center please call ext. 1367 for assistance.
Please note technology updates are also available via the mycampus portal use the following link https://mycampus.uvi.edu/web/mycampus/home or www.uvi.edu and in the right hand corner just click on the mycampus link login using your domain account.
ITS apologizes for any inconvenience this technical difficulty may cause.
If you have any questions please contact our helpdesk at ext. 1466 or email to helpdesk@uvi.edu.
“Service is Key”
July 6, 2011
Technology Update:
Greetings University Community,
This communication is to let you know that the St. John Academic Center is currently experiencing technical difficulties with the Choice Communication link that provides Network Services and Telephone services to the Academic Center. If you need to contact the St. John Academic Center please call ext. 1367 for assistance.
Please note technology updates are also available via the mycampus portal use the following link https://mycampus.uvi.edu/web/mycampus/home or www.uvi.edu and in the right hand corner just click on the mycampus link login using your domain account.
ITS apologizes for any inconvenience this technical difficulty may cause.
If you have any questions please contact our helpdesk at ext. 1466 or email to helpdesk@uvi.edu.
“Service is Key”
Wednesday, June 29, 2011
Office of the CIO
June 28, 2011
Technology Update:
UVI Libraries and St. John Academic Center will be open on Tuesday, July 5, 2011
Emancipation- Day Holiday
New Library Hours
Greetings University Community,
This communication is to let you know that the UVI Libraries and St. John Academic Center will be closed in observance of Emancipation Day Holiday Monday July 4, 2011.
Please note the schedule change, the UVI Libraries and St. John Academic Center will be open on Tuesday, July 5, 2011.
St. Thomas Library from 8:00 AM to 10:00PM
St. Croix Library from 8:00 AM to 10:00PM
St. John Academic Center 10:00 AM to 8:00 PM
In an effort to maintain technology services to students during the Emancipation Day Holiday, both campuses will observe the following schedule for student lab access during the holiday period.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
Students may also access online library resources at any time by going to http://library.uvi.edu.
Reminder: UVI Libraries will observe reduced operating hours during Summer II as follows:
Closed on Saturdays, beginning Saturday, June 25th
Open on Sundays, 3:00pm – 8:00pm, beginning Sunday, June 26th
The help desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk. Enjoy your holiday!
June 28, 2011
Technology Update:
UVI Libraries and St. John Academic Center will be open on Tuesday, July 5, 2011
Emancipation- Day Holiday
New Library Hours
Greetings University Community,
This communication is to let you know that the UVI Libraries and St. John Academic Center will be closed in observance of Emancipation Day Holiday Monday July 4, 2011.
Please note the schedule change, the UVI Libraries and St. John Academic Center will be open on Tuesday, July 5, 2011.
St. Thomas Library from 8:00 AM to 10:00PM
St. Croix Library from 8:00 AM to 10:00PM
St. John Academic Center 10:00 AM to 8:00 PM
In an effort to maintain technology services to students during the Emancipation Day Holiday, both campuses will observe the following schedule for student lab access during the holiday period.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
Students may also access online library resources at any time by going to http://library.uvi.edu.
Reminder: UVI Libraries will observe reduced operating hours during Summer II as follows:
Closed on Saturdays, beginning Saturday, June 25th
Open on Sundays, 3:00pm – 8:00pm, beginning Sunday, June 26th
The help desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk. Enjoy your holiday!
Wednesday, June 22, 2011
Technology Update: The UVI Libraries will observe reduced operating hours during Summer II
Office of the CIO
June 20, 2011
Greetings UVI Community,
The UVI Libraries will observe reduced operating hours during Summer II as follows:
Closed on Saturdays, beginning Saturday, June 25th
Open on Sundays, 3:00pm – 8:00pm, beginning Sunday, June 26th
The reduced library service resulting from the recent budget cut is a pilot of the operating schedule previously announced by the Office of the CIO for comment. Please continue to provide feedback to inform decision-making for the fall semester and the schedule going forward. There are no classes on Saturday and Sunday during Summer II, so the reduced services pilot will not directly impact the course schedule.
Students will have access to e-books and other online library resources at any time by going to http://library.uvi.edu.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students with their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Labs
If you have any questions or concerns regarding our new operating hours please feel free to share them with us. Comments can be forwarded to helpdesk@uvi.edu or to any member of the ITS component.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
June 20, 2011
Greetings UVI Community,
The UVI Libraries will observe reduced operating hours during Summer II as follows:
Closed on Saturdays, beginning Saturday, June 25th
Open on Sundays, 3:00pm – 8:00pm, beginning Sunday, June 26th
The reduced library service resulting from the recent budget cut is a pilot of the operating schedule previously announced by the Office of the CIO for comment. Please continue to provide feedback to inform decision-making for the fall semester and the schedule going forward. There are no classes on Saturday and Sunday during Summer II, so the reduced services pilot will not directly impact the course schedule.
Students will have access to e-books and other online library resources at any time by going to http://library.uvi.edu.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students with their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Labs
If you have any questions or concerns regarding our new operating hours please feel free to share them with us. Comments can be forwarded to helpdesk@uvi.edu or to any member of the ITS component.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Monday, June 20, 2011
Technology Update: Intersession schedule UVI Libraries and the St. John Academic Center
Office of the CIO
June 17, 2011
Greeting University Community,
Technology Update:
Intersession schedule
This communication is to let you know that the UVI Libraries and the St. John Academic Center will observe intersession hours beginning Tuesday, June 21, 2011 to Wednesday, June 22, 2011.
During the intersession period UVI Libraries will operate during the following hours:
Tuesday/Wednesday 8:00am to 4:30pm
Regular Libraries hours will resume Thursday, June 23, 2011 at 8:00 A.M
During the intersession period the St. John Academic Center will operate during the following hours:
Tuesday 21, 2011 9AM—4:45PM
Wednesday 22, 2011 Closed
Regular St. John Academic Center hours will resume Thursday, June 23, 2011 at 8:00 A.M
Please note all student labs except the ones in the Library will be closed for maintenance during intersession.
If you have any questions regarding the intersession hours please contact me at helpdesk@uvi.edu or call us at 693.1466.
“Service is Key”
June 17, 2011
Greeting University Community,
Technology Update:
Intersession schedule
This communication is to let you know that the UVI Libraries and the St. John Academic Center will observe intersession hours beginning Tuesday, June 21, 2011 to Wednesday, June 22, 2011.
During the intersession period UVI Libraries will operate during the following hours:
Tuesday/Wednesday 8:00am to 4:30pm
Regular Libraries hours will resume Thursday, June 23, 2011 at 8:00 A.M
During the intersession period the St. John Academic Center will operate during the following hours:
Tuesday 21, 2011 9AM—4:45PM
Wednesday 22, 2011 Closed
Regular St. John Academic Center hours will resume Thursday, June 23, 2011 at 8:00 A.M
Please note all student labs except the ones in the Library will be closed for maintenance during intersession.
If you have any questions regarding the intersession hours please contact me at helpdesk@uvi.edu or call us at 693.1466.
“Service is Key”
Wednesday, June 15, 2011
TECHNOLOGY UPDATE: Sprint Long Distance Services is now Working
Technology Update for June 15, 2011
Greetings UVI Community,
Please note that long distance services has been restored to campus. If you have any questions please let us know at helpdesk@uvi.edu.
Greetings UVI Community,
Please note that long distance services has been restored to campus. If you have any questions please let us know at helpdesk@uvi.edu.
Tuesday, June 14, 2011
Sprint Long Distance is Not Working Territory Wide
Greetings UVI Community,
This message is to inform all users that our long distance service provider Sprint just informed UVI that they are currently experiencing technical difficulties. Sprint long distance services are currently unavailable territory wide. Therefore, users on or off campus cannot complete long distance calls at this time.
Sprint was unable to give us a timeframe of when long distance services will be restored to the territory. However, as soon as Sprint provides UVI with additional information as to the status of long distance service we will update the University Community.
In the meantime users can access toll free numbers from campus or complete long distance calls by using their cell phones.
ITS apologize for any inconveniences this may cause.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
This message is to inform all users that our long distance service provider Sprint just informed UVI that they are currently experiencing technical difficulties. Sprint long distance services are currently unavailable territory wide. Therefore, users on or off campus cannot complete long distance calls at this time.
Sprint was unable to give us a timeframe of when long distance services will be restored to the territory. However, as soon as Sprint provides UVI with additional information as to the status of long distance service we will update the University Community.
In the meantime users can access toll free numbers from campus or complete long distance calls by using their cell phones.
ITS apologize for any inconveniences this may cause.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Monday, June 6, 2011
Scheduled Maintenance Window: On Sunday, June 5, 2011 Banner will be unavailable due to upgrades
Office of the CIO
June 2, 2011
Technology Update: Scheduled Maintenance Window
This email is to let you know that on Sunday, June 5, 2011 Banner will be unavailable as ITS perform hardware upgrades and maintenance on the Banner servers.
During this maintenance window Banner services will not be available to users.
Please feel free to contact us at the helpdesk at helpdesk@uvi.edu or call ext. 1466 if you have any questions or concerns
We apologize for any inconvenience this may cause.
“Service is Key”
June 2, 2011
Technology Update: Scheduled Maintenance Window
This email is to let you know that on Sunday, June 5, 2011 Banner will be unavailable as ITS perform hardware upgrades and maintenance on the Banner servers.
During this maintenance window Banner services will not be available to users.
Please feel free to contact us at the helpdesk at helpdesk@uvi.edu or call ext. 1466 if you have any questions or concerns
We apologize for any inconvenience this may cause.
“Service is Key”
Friday, May 27, 2011
Second Notice: UVI Libraries & St. John Academic Center will be closed on Monday, May 30, 2011 Memorial Day
SECOND NOTICE:
Office of the CIO
May 23, 2011
Greetings Colleagues,
This communication is to let you know that the UVI Libraries and St. John Academic Center will be closed on Monday, May 30, 2011 in observance of the Memorial Day Holiday. The Libraries and St. John Academic Center will resume regular hours on Tuesday, May 31, 2011 at 8:00 a.m.
In an effort to maintain technology services to students during the Memorial Day Holiday, both campuses will observe the following schedule for student lab access on Monday, May 30, 2011.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
Students may also access online library resources at any time by going to http://library.uvi.edu.
The help desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk. Enjoy your holiday!
Office of the CIO
May 23, 2011
Greetings Colleagues,
This communication is to let you know that the UVI Libraries and St. John Academic Center will be closed on Monday, May 30, 2011 in observance of the Memorial Day Holiday. The Libraries and St. John Academic Center will resume regular hours on Tuesday, May 31, 2011 at 8:00 a.m.
In an effort to maintain technology services to students during the Memorial Day Holiday, both campuses will observe the following schedule for student lab access on Monday, May 30, 2011.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
Students may also access online library resources at any time by going to http://library.uvi.edu.
The help desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk. Enjoy your holiday!
Monday, May 23, 2011
UVI Libraries & St.John Academic Center will be closed on Monday, May 30, 2011 Memorial Day
Office of the CIO
May 23, 2011
Greetings Colleagues,
This communication is to let you know that the UVI Libraries and St. John Academic Center will be closed on Monday, May 30, 2011 in observance of the Memorial Day Holiday. The Libraries and St. John Academic Center will resume regular hours on Tuesday, May 31, 2011 at 8:00 a.m.
In an effort to maintain technology services to students during the Memorial Day Holiday, both campuses will observe the following schedule for student lab access on Monday, May 30, 2011.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
Students may also access online library resources at any time by going to http://library.uvi.edu.
The help desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk. Enjoy your holiday!
May 23, 2011
Greetings Colleagues,
This communication is to let you know that the UVI Libraries and St. John Academic Center will be closed on Monday, May 30, 2011 in observance of the Memorial Day Holiday. The Libraries and St. John Academic Center will resume regular hours on Tuesday, May 31, 2011 at 8:00 a.m.
In an effort to maintain technology services to students during the Memorial Day Holiday, both campuses will observe the following schedule for student lab access on Monday, May 30, 2011.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
Students may also access online library resources at any time by going to http://library.uvi.edu.
The help desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk. Enjoy your holiday!
Monday, May 16, 2011
3:00 UPDATE: Technology Update Monday May 16th
The offending switch in the Evans Center has been replaced. In addition, problems with connectivity in the dorms have been resolved. All systems (except for the library and STX CETL) are now fully restored.
Please call the help desk if you have any issues or problems to report.
Thank you for your patience, it helped us a great deal!
Tina
Please call the help desk if you have any issues or problems to report.
Thank you for your patience, it helped us a great deal!
Tina
NOON UPDATE: Technology Update Monday May 16th
Greetings All,
We need to replace the switch in the Evans Center to restore services to offices and classrooms. While we are moving spares from STT to STX, we are temporarily “barrowing” a switch from the Library. This is the quickest way to restore the areas affected by the service outage.
We will bring the library and STX CETL back on line when the spare parts arrive from STT.
We will keep you posted.
Tina
We need to replace the switch in the Evans Center to restore services to offices and classrooms. While we are moving spares from STT to STX, we are temporarily “barrowing” a switch from the Library. This is the quickest way to restore the areas affected by the service outage.
We will bring the library and STX CETL back on line when the spare parts arrive from STT.
We will keep you posted.
Tina
Technology Update Monday May 16th
Good Morning All,
I want to share some information with you about some service disruptions this morning.
The Internet connection on St. Croix, was interrupted over the weekend because of the storm. Since Saturday, St. Croix has been getting its Internet service from St. Thomas. The problem is at the tower site at Blue Mountain on St. Croix, so this will continue until the weather clears enough for the tower climbers to fix the problem. We will keep you posted.
Our microwave is functioning properly. This is a vendor problem.
In addition, power outages on the St. Croix Campus this weekend caused several problems early this morning. Servers in the Northwest Wing went down because of the power outages. This caused connection problems in the computer labs. Those services were restores about 9:30 this morning.
There is also a network switch in the Evans Center that is not working properly so there are a few offices and vc rooms that are not able to connect at this time. This problem is currently being analyzed and we expect it to be resolved shortly.
Please continue to call the helpdesk with your issues so we can make sure all of the issues are dealt with in a timely manner.
We also have two technicians out sick this morning on St. Croix, so we are doing our best to resolve problems as quickly as possible.
Your continued patience is appreciated.
Thank you
Tina
I want to share some information with you about some service disruptions this morning.
The Internet connection on St. Croix, was interrupted over the weekend because of the storm. Since Saturday, St. Croix has been getting its Internet service from St. Thomas. The problem is at the tower site at Blue Mountain on St. Croix, so this will continue until the weather clears enough for the tower climbers to fix the problem. We will keep you posted.
Our microwave is functioning properly. This is a vendor problem.
In addition, power outages on the St. Croix Campus this weekend caused several problems early this morning. Servers in the Northwest Wing went down because of the power outages. This caused connection problems in the computer labs. Those services were restores about 9:30 this morning.
There is also a network switch in the Evans Center that is not working properly so there are a few offices and vc rooms that are not able to connect at this time. This problem is currently being analyzed and we expect it to be resolved shortly.
Please continue to call the helpdesk with your issues so we can make sure all of the issues are dealt with in a timely manner.
We also have two technicians out sick this morning on St. Croix, so we are doing our best to resolve problems as quickly as possible.
Your continued patience is appreciated.
Thank you
Tina
Tuesday, May 3, 2011
schedule and St. Thomas library will open at 10:30 on Thursday
Office of the CIO
May 2, 2011
Greeting University Community,
Technology Update:
Intersession schedule
St. Thomas library will open at 10:30 on Thursday
This communication is to let you know that the UVI Libraries will observe intersession hours beginning Wednesday, May 4, 2011 to Sunday, May 15, 2011. During the intersession period UVI Libraries will operate during the following hours:
Monday through Friday 8:00am to 4:30pm
Closed: Saturday & Sunday
Regular hours will resume Monday, May 16, 2011 at 8:00 A.M
The St. John Academic will adhere to the following schedule during carnival week and intersession.
Date Hours
Monday, May 2, 2011 9 -5
Tuesday, May 3, 2011 9-5
Wednesday, May 4, 2011 Closed
Thursday, May 5, 2011 9-5
Friday, May 6, 2011 Closed
Saturday, May 7, 2011 Closed
Sunday, May 8, 2011 Closed
Date Hours
Monday, May 9, 2011 9 -5
Tuesday, May 10, 2011 9-5
Wednesday, May 11, 2011 Closed
Thursday, May 12, 2011 9-5
Friday, May 13, 2011 9 -12
Saturday, May 7, 2011 Closed
Sunday, May 8, 2011 Closed
• The St. Thomas Library will open at 10:30 am on Thursday, May 5, 2011.
• Both Libraries and the St. John Academic Center will be closed on Carnival Friday May 6, 2011.
Please note all student labs except the ones in the Library will be closed for maintenance during intersession.
If you have any questions regarding the intersession hours please contact me at helpdesk@uvi.edu or call us at 693.1466.
“Service is Key”
May 2, 2011
Greeting University Community,
Technology Update:
Intersession schedule
St. Thomas library will open at 10:30 on Thursday
This communication is to let you know that the UVI Libraries will observe intersession hours beginning Wednesday, May 4, 2011 to Sunday, May 15, 2011. During the intersession period UVI Libraries will operate during the following hours:
Monday through Friday 8:00am to 4:30pm
Closed: Saturday & Sunday
Regular hours will resume Monday, May 16, 2011 at 8:00 A.M
The St. John Academic will adhere to the following schedule during carnival week and intersession.
Date Hours
Monday, May 2, 2011 9 -5
Tuesday, May 3, 2011 9-5
Wednesday, May 4, 2011 Closed
Thursday, May 5, 2011 9-5
Friday, May 6, 2011 Closed
Saturday, May 7, 2011 Closed
Sunday, May 8, 2011 Closed
Date Hours
Monday, May 9, 2011 9 -5
Tuesday, May 10, 2011 9-5
Wednesday, May 11, 2011 Closed
Thursday, May 12, 2011 9-5
Friday, May 13, 2011 9 -12
Saturday, May 7, 2011 Closed
Sunday, May 8, 2011 Closed
• The St. Thomas Library will open at 10:30 am on Thursday, May 5, 2011.
• Both Libraries and the St. John Academic Center will be closed on Carnival Friday May 6, 2011.
Please note all student labs except the ones in the Library will be closed for maintenance during intersession.
If you have any questions regarding the intersession hours please contact me at helpdesk@uvi.edu or call us at 693.1466.
“Service is Key”
Saturday, April 30, 2011
UVI Libraries and St. John Academic Center will observe intersession
Office of the CIO
April 27, 2011
Greeting University Community,
This communication is to let you know that the UVI Libraries will observe intersession hours beginning Wednesday, May 4, 2011 to Sunday, May 15, 2011. During the intersession period UVI Libraries will operate during the following hours:
Monday through Friday 8:00am to 4:30pm
Closed: Saturday & Sunday
Regular hours will resume Monday, May 16, 2011 at 8:00 A.M
The St. John Academic will adhere to the following schedule during Intersession hours:
Date Hours
Monday, May 2, 2011 9 -5
Tuesday, May 3, 2011 9-5
Wednesday, May 4, 2011 Closed
Thursday, May 5, 2011 9-5
Friday, May 6, 2011 Closed
Saturday, May 7, 2011 Closed
Sunday, May 8, 2011 Closed
Date Hours
Monday, May 9, 2011 9 -5
Tuesday, May 10, 2011 9-5
Wednesday, May 11, 2011 Closed
Thursday, May 12, 2011 9-5
Friday, May 13, 2011 9 -12
Saturday, May 7, 2011 Closed
Sunday, May 8, 2011 Closed
Both Libraries and the St. John Academic Center will be closed on Carnival Friday May 6, 2011.
Please note all student labs except the ones in the Library will be closed for maintenance during intersession.
If you have any questions regarding the intersession hours please contact me at helpdesk@uvi.edu or call us at 693.1466.
“Service is Key”
April 27, 2011
Greeting University Community,
This communication is to let you know that the UVI Libraries will observe intersession hours beginning Wednesday, May 4, 2011 to Sunday, May 15, 2011. During the intersession period UVI Libraries will operate during the following hours:
Monday through Friday 8:00am to 4:30pm
Closed: Saturday & Sunday
Regular hours will resume Monday, May 16, 2011 at 8:00 A.M
The St. John Academic will adhere to the following schedule during Intersession hours:
Date Hours
Monday, May 2, 2011 9 -5
Tuesday, May 3, 2011 9-5
Wednesday, May 4, 2011 Closed
Thursday, May 5, 2011 9-5
Friday, May 6, 2011 Closed
Saturday, May 7, 2011 Closed
Sunday, May 8, 2011 Closed
Date Hours
Monday, May 9, 2011 9 -5
Tuesday, May 10, 2011 9-5
Wednesday, May 11, 2011 Closed
Thursday, May 12, 2011 9-5
Friday, May 13, 2011 9 -12
Saturday, May 7, 2011 Closed
Sunday, May 8, 2011 Closed
Both Libraries and the St. John Academic Center will be closed on Carnival Friday May 6, 2011.
Please note all student labs except the ones in the Library will be closed for maintenance during intersession.
If you have any questions regarding the intersession hours please contact me at helpdesk@uvi.edu or call us at 693.1466.
“Service is Key”
Wednesday, April 27, 2011
Technology Update: Schedule Maintenance Window
Office of the CIO
April 27, 2011
Technology Update: Scheduled Maintenance Window
This email is to let you know that on Sunday, May 1, 2011 from 8:00 am until 10:00 am ITS will perform network maintenance. During this maintenance window network services will not be available to users.
If you have any questions regarding this communication please contact the helpdesk at ext. 1466 or email helpdesk@uvi.edu.
“Service is Key”
April 27, 2011
Technology Update: Scheduled Maintenance Window
This email is to let you know that on Sunday, May 1, 2011 from 8:00 am until 10:00 am ITS will perform network maintenance. During this maintenance window network services will not be available to users.
If you have any questions regarding this communication please contact the helpdesk at ext. 1466 or email helpdesk@uvi.edu.
“Service is Key”
Monday, April 25, 2011
Technology Update: Point of Clarification Concerning Installation of Office 2010
Office of the CIO
April 21, 2011
Technology Update:
Point of Clarification Concerning Installation of Office 2010
Greetings UVI Community,
This emails serves as a point of clarification to a pervious email forwarded regarding the installation of Office 2010.
At the March 31st Academic Technology Committee meeting the committee recommended that the University move forward with the transition from Office 2007 to Office 2010.
The implementation of Office 2010 will begin in the fall 2011. The implementation plan will include training requirements and a schedule for installation. A full deployment schedule will be developed and forwarded to all users before we start installing Office 2010 on any office work station.
If you have any questions regarding this communication please contact Dr. Vineyard at the CETL (Center for Excellence in Technology Learning) at ext. 1214 or email her at cvineya@uvi.edu.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
April 21, 2011
Technology Update:
Point of Clarification Concerning Installation of Office 2010
Greetings UVI Community,
This emails serves as a point of clarification to a pervious email forwarded regarding the installation of Office 2010.
At the March 31st Academic Technology Committee meeting the committee recommended that the University move forward with the transition from Office 2007 to Office 2010.
The implementation of Office 2010 will begin in the fall 2011. The implementation plan will include training requirements and a schedule for installation. A full deployment schedule will be developed and forwarded to all users before we start installing Office 2010 on any office work station.
If you have any questions regarding this communication please contact Dr. Vineyard at the CETL (Center for Excellence in Technology Learning) at ext. 1214 or email her at cvineya@uvi.edu.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Second Notice: Libraries will observe Easter Recess beginning Friday, April 22, 2011 to Sunday, April 24, 2011
REMINDER!!
Office of the CIO
April 15, 2011
Greeting University Community and Happy Easter,
Please be informed that both Libraries of the University of the Virgin Islands will observe Easter Recess beginning Friday, April 22, 2011 to Sunday, April 24, 2011. We will reopen on Monday, April 25, 2011 at 8:00 a.m.
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If you have any questions, please contact us at the Help Desk.
Have a Happy Easter Holiday.
Office of the CIO
April 15, 2011
Greeting University Community and Happy Easter,
Please be informed that both Libraries of the University of the Virgin Islands will observe Easter Recess beginning Friday, April 22, 2011 to Sunday, April 24, 2011. We will reopen on Monday, April 25, 2011 at 8:00 a.m.
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If you have any questions, please contact us at the Help Desk.
Have a Happy Easter Holiday.
Wednesday, April 20, 2011
Reminder to complete your ITS Annual Customer Satisfaction Survey 2011
Good Day UVI,
Please take just a few minutes to complete the following customer service survey. You must right click to launch the survey.
http://www.formdesk.com/UVI/ITSCustomerServiceSatisfactionSurvey2011
The information gathered in this survey will be utilized to implement new policies and procedures for improved ITS customer service. The approximate time to complete the survey is three minutes. Your feedback is the essential ingredient that will provide information that will be used to improve services to our most valued customers, the students, faculty and staff of UVI.
Please help us meet your needs. Take three minutes, right now, to fill out this short survey. Tell us about your perceptions of Information and Technology Services. We appreciate and will use your feedback to improve services.
Thank you very much for your participation. Your comments will be anonymous unless you wish to provide your name or email. If you have any concerns please contact the helpdesk at helpdesk@uvi.edu.
“Service is Key
Please take just a few minutes to complete the following customer service survey. You must right click to launch the survey.
http://www.formdesk.com/UVI/ITSCustomerServiceSatisfactionSurvey2011
The information gathered in this survey will be utilized to implement new policies and procedures for improved ITS customer service. The approximate time to complete the survey is three minutes. Your feedback is the essential ingredient that will provide information that will be used to improve services to our most valued customers, the students, faculty and staff of UVI.
Please help us meet your needs. Take three minutes, right now, to fill out this short survey. Tell us about your perceptions of Information and Technology Services. We appreciate and will use your feedback to improve services.
Thank you very much for your participation. Your comments will be anonymous unless you wish to provide your name or email. If you have any concerns please contact the helpdesk at helpdesk@uvi.edu.
“Service is Key
Technology Update: Banweb now functional
Greeting UVI community,
This technology update is to inform all users that banweb is currently functional. However, if you experience any issues with accesses banweb please contact the helpdesk via e-mail at helpdesk@uvi.edu.
Service is Key
Customer Service Manager
Cherie Wheatley
________________________________________
This technology update is to inform all users that banweb is currently functional. However, if you experience any issues with accesses banweb please contact the helpdesk via e-mail at helpdesk@uvi.edu.
Service is Key
Customer Service Manager
Cherie Wheatley
________________________________________
BANWEB
Attention all BANWEB users,
This email serves to inform all users that we are currently experiencing technical difficulties with loggin into BANWEB. Technicians are aware of this issue and are working to resolve. We apologize for this inconvenience and will keep you updated on progress made. Thank You.
This email serves to inform all users that we are currently experiencing technical difficulties with loggin into BANWEB. Technicians are aware of this issue and are working to resolve. We apologize for this inconvenience and will keep you updated on progress made. Thank You.
Tuesday, April 19, 2011
Reminder to complete your ITS Annual Customer Satisfaction Survey 2011
Good Day UVI,
Please take just a few minutes to complete the following customer service survey. You must right click to launch the survey.
http://www.formdesk.com/UVI/ITSCustomerServiceSatisfactionSurvey2011
The information gathered in this survey will be utilized to implement new policies and procedures for improved ITS customer service. The approximate time to complete the survey is three minutes. Your feedback is the essential ingredient that will provide information that will be used to improve services to our most valued customers, the students, faculty and staff of UVI.
Please help us meet your needs. Take three minutes, right now, to fill out this short survey. Tell us about your perceptions of Information and Technology Services. We appreciate and will use your feedback to improve services.
Thank you very much for your participation. Your comments will be anonymous unless you wish to provide your name or email. If you have any concerns please contact the helpdesk at helpdesk@uvi.edu.
“Service is Key
Please take just a few minutes to complete the following customer service survey. You must right click to launch the survey.
http://www.formdesk.com/UVI/ITSCustomerServiceSatisfactionSurvey2011
The information gathered in this survey will be utilized to implement new policies and procedures for improved ITS customer service. The approximate time to complete the survey is three minutes. Your feedback is the essential ingredient that will provide information that will be used to improve services to our most valued customers, the students, faculty and staff of UVI.
Please help us meet your needs. Take three minutes, right now, to fill out this short survey. Tell us about your perceptions of Information and Technology Services. We appreciate and will use your feedback to improve services.
Thank you very much for your participation. Your comments will be anonymous unless you wish to provide your name or email. If you have any concerns please contact the helpdesk at helpdesk@uvi.edu.
“Service is Key
Saturday, April 16, 2011
Libraries will observe Easter Recess beginning Friday, April 22, 2011 to Sunday, April 24, 2011
Office of the CIO
April 15, 2011
Greeting University Community and Happy Easter,
Please be informed that both Libraries of the University of the Virgin Islands will observe Easter Recess beginning Friday, April 22, 2011 to Sunday, April 24, 2011. We will reopen on Monday, April 25, 2011 at 8:00 a.m.
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Have a Happy Easter Holiday.
April 15, 2011
Greeting University Community and Happy Easter,
Please be informed that both Libraries of the University of the Virgin Islands will observe Easter Recess beginning Friday, April 22, 2011 to Sunday, April 24, 2011. We will reopen on Monday, April 25, 2011 at 8:00 a.m.
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Have a Happy Easter Holiday.
Technology Updates: domain passwords, web top desk & automated call answering attendant feature
Office of the CIO
April 14, 2011
1. All domain passwords expire every 120 days requiring users to change their passwords on the UVI domain (on campus). New passwords will not authentic on technology resources if the password is not changed on campus. If you plan on being away from campus for an extended period of time like vacation, summer break or on sabbatical leave, it’s always a good idea to change your password before you take off!
2. ITS is pleased to announce web . Users can now log IT helpdesk request digitally on line. Users no longer have to bear in mind the opening hours of the service desk; a request can be made any moment of the day, users can now log calls at their convenience. The process is effortless, user friendly and simple.nce on line and go to mycampus.uvi.edu login using your UVI domain credentials, after logged in click on helpdesk. When opens you will be already logged in. Go to shortcuts located on the left side of your screen. Select “New 1st line incident” the window below will open. Your contact information will appear in the window. Inset your category, sub category and call type. In the request window click the (stamp) the date, time and your name will appear in the window. Record your helpdesk request number, provide as much detailed information as possible. Users are encouraged to make use of the IT knowledge base located under the shortcuts window. The knowledge base is design to assist users in solving their own technology challenge. If you have any questions about how to use web please contact us by email at helpdesk@uvi.edu . Happy logging!
3. ITS will be adding an automated call answering attendant feature to our helpdesk at ext. 1466 to serve you better. In the next couple of weeks callers will first be greeted by an attendant, which will offer choices on how the call is to be routed. The auto attendant is automated call technology that answers calls and provides the caller with options for choosing the department they wish to speak to.
The implementation of the attendant feature will assists callers in getting faster resolution of their inquiry or helpdesk request.
Added Value:
Users get a quick answer for certain types of questions (ex. hours, directory questions)
Calls are routed efficiently and customers are directed to the best method or staff member to assist them.
Better customer service, because staff is focused on ensuring quality of response to submitted issues rather than transcribing phone calls.
If you have any questions on our technology tip bits, please contact helpdesk@uvi.edu for more information.
April 14, 2011
1. All domain passwords expire every 120 days requiring users to change their passwords on the UVI domain (on campus). New passwords will not authentic on technology resources if the password is not changed on campus. If you plan on being away from campus for an extended period of time like vacation, summer break or on sabbatical leave, it’s always a good idea to change your password before you take off!
2. ITS is pleased to announce web . Users can now log IT helpdesk request digitally on line. Users no longer have to bear in mind the opening hours of the service desk; a request can be made any moment of the day, users can now log calls at their convenience. The process is effortless, user friendly and simple.nce on line and go to mycampus.uvi.edu login using your UVI domain credentials, after logged in click on helpdesk. When opens you will be already logged in. Go to shortcuts located on the left side of your screen. Select “New 1st line incident” the window below will open. Your contact information will appear in the window. Inset your category, sub category and call type. In the request window click the (stamp) the date, time and your name will appear in the window. Record your helpdesk request number, provide as much detailed information as possible. Users are encouraged to make use of the IT knowledge base located under the shortcuts window. The knowledge base is design to assist users in solving their own technology challenge. If you have any questions about how to use web please contact us by email at helpdesk@uvi.edu . Happy logging!
3. ITS will be adding an automated call answering attendant feature to our helpdesk at ext. 1466 to serve you better. In the next couple of weeks callers will first be greeted by an attendant, which will offer choices on how the call is to be routed. The auto attendant is automated call technology that answers calls and provides the caller with options for choosing the department they wish to speak to.
The implementation of the attendant feature will assists callers in getting faster resolution of their inquiry or helpdesk request.
Added Value:
Users get a quick answer for certain types of questions (ex. hours, directory questions)
Calls are routed efficiently and customers are directed to the best method or staff member to assist them.
Better customer service, because staff is focused on ensuring quality of response to submitted issues rather than transcribing phone calls.
If you have any questions on our technology tip bits, please contact helpdesk@uvi.edu for more information.
Technology Update: St. Croix Maintenance Window 3:00 PM to 4:00 PM Friday, April 8, 2011
Office of the CIO
April 7, 2011
Technology Update: St. Croix Maintenance Window 3:00 PM to 4:00 PM Friday, April 8, 2011
Please note on Friday, April 8, 2011 the UPS in the Data Center located in the Melvin Evans Center on the St. Croix campus will be upgraded. All telephone and network services will become unavailable between the hours of 3:00 PM to 4:00 PM on Friday. All services will be restored by 4:00 PM.
We have no scheduled VC classes during this maintenance window.
ITS apologizes for any inconvenience this service outage may cause. If you have any questions please contact the helpdesk at helpdesk@uvi.edu or 693-1466.
April 7, 2011
Technology Update: St. Croix Maintenance Window 3:00 PM to 4:00 PM Friday, April 8, 2011
Please note on Friday, April 8, 2011 the UPS in the Data Center located in the Melvin Evans Center on the St. Croix campus will be upgraded. All telephone and network services will become unavailable between the hours of 3:00 PM to 4:00 PM on Friday. All services will be restored by 4:00 PM.
We have no scheduled VC classes during this maintenance window.
ITS apologizes for any inconvenience this service outage may cause. If you have any questions please contact the helpdesk at helpdesk@uvi.edu or 693-1466.
Wednesday, April 6, 2011
ITS Annual Customer Satisfaction Survey 2011
Good Day UVI,
Please take just a few minutes to complete the following customer service survey. You must right click to launch the survey.
http://www.formdesk.com/UVI/ITSCustomerServiceSatisfactionSurvey2011
The information gathered in this survey will be utilized to implement new policies and procedures for improved ITS customer service. The approximate time to complete the survey is three minutes. Your feedback is the essential ingredient that will provide information that will be used to improve services to our most valued customers, the students, faculty and staff of UVI.
Please help us meet your needs. Take three minutes, right now, to fill out this short survey. Tell us about your perceptions of Information and Technology Services. We appreciate and will use your feedback to improve services.
Thank you very much for your participation. Your comments will be anonymous unless you wish to provide your name or email. If you have any concerns please contact the helpdesk at helpdesk@uvi.edu.
“Service is Key”
Please take just a few minutes to complete the following customer service survey. You must right click to launch the survey.
http://www.formdesk.com/UVI/ITSCustomerServiceSatisfactionSurvey2011
The information gathered in this survey will be utilized to implement new policies and procedures for improved ITS customer service. The approximate time to complete the survey is three minutes. Your feedback is the essential ingredient that will provide information that will be used to improve services to our most valued customers, the students, faculty and staff of UVI.
Please help us meet your needs. Take three minutes, right now, to fill out this short survey. Tell us about your perceptions of Information and Technology Services. We appreciate and will use your feedback to improve services.
Thank you very much for your participation. Your comments will be anonymous unless you wish to provide your name or email. If you have any concerns please contact the helpdesk at helpdesk@uvi.edu.
“Service is Key”
Wednesday, March 2, 2011
St. Thomas Library Closed March 2, 2011 due to cleaning of air handlers
Office of the CIO
March 1, 2011
Technology Update: St. Thomas Library Closed March 2, 2011
Greeting University Community,
Physical Plant will be cleaning the AC handlers tomorrow Wednesday, March 2, 2011 in the St. Thomas Library. In order to not cause inconvenience to students, faculty and staff due to the heat and dust flowing through the vents the library will be closed as a health and safety precaution.
Students will be able to utilize the 24/7 lab for their computing needs!
If you have any questions regarding this communication please email us at helpdesk@uvi.edu with your concerns!
Best Regards!
March 1, 2011
Technology Update: St. Thomas Library Closed March 2, 2011
Greeting University Community,
Physical Plant will be cleaning the AC handlers tomorrow Wednesday, March 2, 2011 in the St. Thomas Library. In order to not cause inconvenience to students, faculty and staff due to the heat and dust flowing through the vents the library will be closed as a health and safety precaution.
Students will be able to utilize the 24/7 lab for their computing needs!
If you have any questions regarding this communication please email us at helpdesk@uvi.edu with your concerns!
Best Regards!
Tuesday, February 15, 2011
Phase II Library Renovation Continues during Spring Break 2011
Office of the CIO
February 14, 2011
Greetings UVI Community,
Technology Update:
Phase II Library Renovation Continues during Spring Break 2011
During the week of Spring Break, February 28th – March 4th, several renovations will be undertaken in the St. Thomas Library. During the renovation period access to the main reading room will be restricted.
Customer access will be limited to the CETL, the 24/7 computer lab and the library computer lab during the renovation period.
In addition, during this time, disaster recovery/failover of the portal (mycampus.uvi.edu) from ST. Thomas to ST. Croix campus will also be tested. Availability of the portal will be intermittent while failover testing and configuration changes are made. Note, during the portal testing period applications can be launched by using their direct URL’s.
Banweb.uvi.edu
Blackboard.uvi.edu
Careers.uvi.edu/hr
Exchange.uvi.edu
Helpdesk.uvi.edu
Myuvi.net
Information and Technology Service regrets any inconveniences this may cause. If you need additional information please contact our service helpdesk at helpdesk@uvi.edu.
“Service is Key”
February 14, 2011
Greetings UVI Community,
Technology Update:
Phase II Library Renovation Continues during Spring Break 2011
During the week of Spring Break, February 28th – March 4th, several renovations will be undertaken in the St. Thomas Library. During the renovation period access to the main reading room will be restricted.
Customer access will be limited to the CETL, the 24/7 computer lab and the library computer lab during the renovation period.
In addition, during this time, disaster recovery/failover of the portal (mycampus.uvi.edu) from ST. Thomas to ST. Croix campus will also be tested. Availability of the portal will be intermittent while failover testing and configuration changes are made. Note, during the portal testing period applications can be launched by using their direct URL’s.
Banweb.uvi.edu
Blackboard.uvi.edu
Careers.uvi.edu/hr
Exchange.uvi.edu
Helpdesk.uvi.edu
Myuvi.net
Information and Technology Service regrets any inconveniences this may cause. If you need additional information please contact our service helpdesk at helpdesk@uvi.edu.
“Service is Key”
Tuesday, February 8, 2011
Technology Update: Wireless not accessible/ Residence Hall Internet not accessible
Office of the CIO
February 7, 2010
Technology Update: Wireless not accessible/ Residence Hall Internet not accessible
Greetings UVI Community,
This email is to inform all users that the UVI wireless network will not be accessible beginning at 4:30PM to 10:30 PM today Monday, February 07, due to necessary maintenance. Internet access to the residence halls on both campuses will not be accessible during the maintenance window.
Libraries and all computer labs on both campuses will maintain regularly scheduled hours this evening.
ITS apologizes for any inconvenience this maintenance window may cause. If you have any questions please contact the ITS helpdesk for further information at helpdesk@uvi.edu or call ext.1466.
“Service is Key”
February 7, 2010
Technology Update: Wireless not accessible/ Residence Hall Internet not accessible
Greetings UVI Community,
This email is to inform all users that the UVI wireless network will not be accessible beginning at 4:30PM to 10:30 PM today Monday, February 07, due to necessary maintenance. Internet access to the residence halls on both campuses will not be accessible during the maintenance window.
Libraries and all computer labs on both campuses will maintain regularly scheduled hours this evening.
ITS apologizes for any inconvenience this maintenance window may cause. If you have any questions please contact the ITS helpdesk for further information at helpdesk@uvi.edu or call ext.1466.
“Service is Key”
Tuesday, February 1, 2011
Technology Update: Scheduling events in EMS
Office of the CIO
February 1, 2011
Technology Update: Scheduling events in EMS
Events Management System (EMS) is currently used for scheduling events throughout UVI. The class schedule, once finalized, is sent from Banner to EMS after which time events are entered in the system. All classes and events are then available for view through Virtual EMS http://schedule.uvi.edu.
By March 1,2011 , virtual EMS will be used for scheduling events as well. Instead of calling or emailing someone, persons can request rooms online. UVI scheduling staff will review the requests and inform the requestor if his/her request is approved.
Plus, EMS will be available through the portal. Once a user logs in there, the application will be one click away without the need to enter user credentials via EMS direct link.
If you have any questions please contact the helpdesk at helpdesk@uvi.edu with your inquires!
“Service is Key”
February 1, 2011
Technology Update: Scheduling events in EMS
Events Management System (EMS) is currently used for scheduling events throughout UVI. The class schedule, once finalized, is sent from Banner to EMS after which time events are entered in the system. All classes and events are then available for view through Virtual EMS http://schedule.uvi.edu.
By March 1,2011 , virtual EMS will be used for scheduling events as well. Instead of calling or emailing someone, persons can request rooms online. UVI scheduling staff will review the requests and inform the requestor if his/her request is approved.
Plus, EMS will be available through the portal. Once a user logs in there, the application will be one click away without the need to enter user credentials via EMS direct link.
If you have any questions please contact the helpdesk at helpdesk@uvi.edu with your inquires!
“Service is Key”
Technology Update: Reminder Maintenance Window
Office of the CIO
January 28, 2011
Technology Update: Reminder: Maintenance Window
More follow up microwave work to take place Saturday, January 29th through Sunday January 30, 2011.
The backup tunnel using the public internet will be fully operational during the maintenance windows to allow for inter-campus communication. Please note all scheduled VC classes will commence as scheduled.
Voicemail and four digital dialing will not be available to St. Croix users during the maintenance window.
If you have any questions regarding this communication please contact the helpdesk at ext. 1466 or email helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager, Technology Customer Service
University of the Virgin Islands
January 28, 2011
Technology Update: Reminder: Maintenance Window
More follow up microwave work to take place Saturday, January 29th through Sunday January 30, 2011.
The backup tunnel using the public internet will be fully operational during the maintenance windows to allow for inter-campus communication. Please note all scheduled VC classes will commence as scheduled.
Voicemail and four digital dialing will not be available to St. Croix users during the maintenance window.
If you have any questions regarding this communication please contact the helpdesk at ext. 1466 or email helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager, Technology Customer Service
University of the Virgin Islands
Technology Update: Reminder Maintenance Window
Office of the CIO
January 28, 2011
Technology Update: Reminder: Maintenance Window
More follow up microwave work to take place Saturday, January 29th through Sunday January 30, 2011.
The backup tunnel using the public internet will be fully operational during these maintenance windows to allow for inter-campus communication. Please note all scheduled VC classes will commence as scheduled.
Voicemail and four digital dialing will not be available to St. Croix users during the maintenance window.
If you have any questions regarding this communication please contact the helpdesk at ext. 1466 or email helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager, Technology Customer Service
January 28, 2011
Technology Update: Reminder: Maintenance Window
More follow up microwave work to take place Saturday, January 29th through Sunday January 30, 2011.
The backup tunnel using the public internet will be fully operational during these maintenance windows to allow for inter-campus communication. Please note all scheduled VC classes will commence as scheduled.
Voicemail and four digital dialing will not be available to St. Croix users during the maintenance window.
If you have any questions regarding this communication please contact the helpdesk at ext. 1466 or email helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager, Technology Customer Service
Saturday, January 22, 2011
Technology Update: Two maintenance windows
Office of the CIO
January 21, 2011
Technology Update: Two maintenance windows
WAPA has scheduled electrical upgrades at the Blue Mountain tower site (where the microwave equipment is located) on Tuesday, January 25, 2011. The microwave connection will be available in time for VC classes Tuesday evening.
More follow up microwave work to take place Saturday, January 29th through Sunday January 30, 2011.
The backup tunnel using the public internet will be fully operational during these maintenance windows to allow for inter-campus communication.
If you have any questions regarding this communication please contact the helpdesk at ext. 1466 or email helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
January 21, 2011
Technology Update: Two maintenance windows
WAPA has scheduled electrical upgrades at the Blue Mountain tower site (where the microwave equipment is located) on Tuesday, January 25, 2011. The microwave connection will be available in time for VC classes Tuesday evening.
More follow up microwave work to take place Saturday, January 29th through Sunday January 30, 2011.
The backup tunnel using the public internet will be fully operational during these maintenance windows to allow for inter-campus communication.
If you have any questions regarding this communication please contact the helpdesk at ext. 1466 or email helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Thursday, January 20, 2011
Technology Update: Wireless Access Limitations
Office of the CIO
January 19, 2011
Greetings UVI Community!
Technology Update: Wireless Access
This communication is being sent as an update on the intermittent connection issue experienced by users across campus attempting to connect to the UVI wireless network.
ITS technical staff is reporting that the STT UVI wireless network is over saturated during peak usage times. The peak usage times have been identified as between the hours of 4:00 pm to 11:00 pm Monday thru Friday. During saturation periods users will experience intermittent service while using or attempting to access the STT wireless network.
Please be aware, that an IP address is used with each type of device that connects to the UVI wireless network (iPhones, Blackberry’s, iPads, Smartphone, laptops, etc.) The UVI wireless network has a total 722 IP address available for users across campus. A user will not be able to connect to the wireless network once the maximum number of IP addresses is reached. The IP addresses are set to disconnect devices in 30 minute increments when not in use. Users may not be able to connect to the UVI wireless network during peak usage hours.
Users are encouraged to disconnect their device from the UVI wireless network when not in use. This will enable others to connect to the UVI wireless network when needed.
If you have any questions or concerns regarding this communication please contact our helpdesk at ext. 1466 or helpdesk@uvi.edu !
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
January 19, 2011
Greetings UVI Community!
Technology Update: Wireless Access
This communication is being sent as an update on the intermittent connection issue experienced by users across campus attempting to connect to the UVI wireless network.
ITS technical staff is reporting that the STT UVI wireless network is over saturated during peak usage times. The peak usage times have been identified as between the hours of 4:00 pm to 11:00 pm Monday thru Friday. During saturation periods users will experience intermittent service while using or attempting to access the STT wireless network.
Please be aware, that an IP address is used with each type of device that connects to the UVI wireless network (iPhones, Blackberry’s, iPads, Smartphone, laptops, etc.) The UVI wireless network has a total 722 IP address available for users across campus. A user will not be able to connect to the wireless network once the maximum number of IP addresses is reached. The IP addresses are set to disconnect devices in 30 minute increments when not in use. Users may not be able to connect to the UVI wireless network during peak usage hours.
Users are encouraged to disconnect their device from the UVI wireless network when not in use. This will enable others to connect to the UVI wireless network when needed.
If you have any questions or concerns regarding this communication please contact our helpdesk at ext. 1466 or helpdesk@uvi.edu !
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Wednesday, January 19, 2011
Libraries will be closed on Martin Luther King’s Holiday January 17, 2011
Office of the CIO
January 11, 2011
Greeting University Community,
HAPPY NEW YEAR!
The UVI Libraries will be closed in observance of Martin Luther King’s Birthday on Monday, January 17, 2011. Regular hours will resume on Tuesday, January 18, 2011 at 8:00 a.m.
Please note that the Libraries will be open on:
Saturday, January 15, 2011 at 9:00 am to 5:00 pm
Sunday, January 16, 2011 at 1:00 pm to 8:00 pm
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
January 11, 2011
Greeting University Community,
HAPPY NEW YEAR!
The UVI Libraries will be closed in observance of Martin Luther King’s Birthday on Monday, January 17, 2011. Regular hours will resume on Tuesday, January 18, 2011 at 8:00 a.m.
Please note that the Libraries will be open on:
Saturday, January 15, 2011 at 9:00 am to 5:00 pm
Sunday, January 16, 2011 at 1:00 pm to 8:00 pm
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
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