Reminder: ITS Labor Day Coverage Schedule:
September 4, 2009
Office of the CIO
August 31, 2009
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Labor Day Holiday on Monday, September 7, 2009. Regular hours will resume on Tuesday, September 8, 2009 at 8:00 a.m. The Libraries will observe regular schedule hours during the weekend. We will be open on Saturday, September 5, 2009 from 9:00 am to 5:00 pm on Sunday, September 6, 2009 from 1:00 pm to 8:00 pm.
In an effort to maintain technology services to students during the Labor Day Holiday, both campuses will observe the following schedule for student lab access on Monday, Semptember7, 2009.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip. Students without the newly issued ID’s will not be able to access the lab. Students are encouraged to come to the Library and sign up for the newly issued ID cards by Friday, September 4, 2009 by 4:00 pm if you would like access to the 24/7 lab.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Friday, September 4, 2009
UPDATE: How to activate your new AUDIX mail box
Greetings All,
The installation of our new AUDIX system has been completed according to schedule. I would like to thank Kelly, Burt, Daryl, Mark and Cecil who have worked diligently over the last week to complete.
Most mail boxes have been set up. However, we may find a few that were not configured. Please let the helpdesk know if this is the case.
To log into the new system press your message button or dial x1599 and your extension followed by the pound sign. Your opening password is the pound (#) key. You will be asked to say your name. Select 3 to set up your outgoing message. Select #h and 5 to change your password. Follow the voice prompts to complete your set up. Other instructions are attached to this email.
From off campus, you can dial your number, i.e. 693-xxx and then * 7 to get to the voicemail box set up of dial 693-1599 and enter your extension.
You will find this systems is very much the same as the old system. ITS will be working with public relations to update the auto-attendant. We will also spend most of the day confirming voicemail extension and cleaning up voicemail on extensions that do not need a voicemail box, i.e. fax lines so there is still work to do.
Please let me know if you have any difficulties or questions.
Tina M. Koopmans
Chief Information Officer
The installation of our new AUDIX system has been completed according to schedule. I would like to thank Kelly, Burt, Daryl, Mark and Cecil who have worked diligently over the last week to complete.
Most mail boxes have been set up. However, we may find a few that were not configured. Please let the helpdesk know if this is the case.
To log into the new system press your message button or dial x1599 and your extension followed by the pound sign. Your opening password is the pound (#) key. You will be asked to say your name. Select 3 to set up your outgoing message. Select #h and 5 to change your password. Follow the voice prompts to complete your set up. Other instructions are attached to this email.
From off campus, you can dial your number, i.e. 693-xxx and then * 7 to get to the voicemail box set up of dial 693-1599 and enter your extension.
You will find this systems is very much the same as the old system. ITS will be working with public relations to update the auto-attendant. We will also spend most of the day confirming voicemail extension and cleaning up voicemail on extensions that do not need a voicemail box, i.e. fax lines so there is still work to do.
Please let me know if you have any difficulties or questions.
Tina M. Koopmans
Chief Information Officer
Information & Technology Preparedness Update
Office of the CIO
September 3, 2009
Greetings University Community,
This email is to update you on the Information & Technology preparedness plan to secure the technology environments and ensure the safety of the students of the University of the Virgin Islands.
ITS will start securing and covering technology equipment in the labs located outside of the library immediately. We are encouraging all students to use the upper campus Library or 24/7 Lab this evening. These labs will be available for student use until 8:00 pm this evening. After 8:00 pm this evening no student labs will be available for student use. Magnetic key cards will not unlock the door of the 24/7 lab this evening. Students will be able to use the wireless and network services in the student residence halls.
All Smart class rooms and VC rooms will be set up as usual for evening instruction. ITS staff will cover the equipment in all Smart and VC rooms before we leave campus this evening. Security will assist with securing and covering equipment in Smart rooms and VC classes that conclude at 9:45 pm this evening.
The Libraries will be closing at 8:00 pm this evening and will re-open on Friday bases on the opening schedule of the university.
Please note, the students will not be able to use the student labs at the opening of the university on Friday because lab equipment will have to be re-set up and tested to ensure that all computers are functioning properly.
Please keep safe and dry!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
September 3, 2009
Greetings University Community,
This email is to update you on the Information & Technology preparedness plan to secure the technology environments and ensure the safety of the students of the University of the Virgin Islands.
ITS will start securing and covering technology equipment in the labs located outside of the library immediately. We are encouraging all students to use the upper campus Library or 24/7 Lab this evening. These labs will be available for student use until 8:00 pm this evening. After 8:00 pm this evening no student labs will be available for student use. Magnetic key cards will not unlock the door of the 24/7 lab this evening. Students will be able to use the wireless and network services in the student residence halls.
All Smart class rooms and VC rooms will be set up as usual for evening instruction. ITS staff will cover the equipment in all Smart and VC rooms before we leave campus this evening. Security will assist with securing and covering equipment in Smart rooms and VC classes that conclude at 9:45 pm this evening.
The Libraries will be closing at 8:00 pm this evening and will re-open on Friday bases on the opening schedule of the university.
Please note, the students will not be able to use the student labs at the opening of the university on Friday because lab equipment will have to be re-set up and tested to ensure that all computers are functioning properly.
Please keep safe and dry!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Wednesday, September 2, 2009
Tuesday Update: Temporary Procedures for Coverage
Greetings All,
This message is to let you know that the voicemail equipment has arrived as expected in PR. The technicians from Envision have already started the programming of our system. The installer and the programmed equipment will arrive in St. Thomas at approximately 4pm on Wednesday (tomorrow) and the installation will begin.
We anticipate that the equipment installation will be completed during the day on Thursday so that individuals will be able to set up their voicemail boxes before the holiday weekend. Please plan that into your schedule.
We would also like to thank security on both campuses for their continued help. Apparently our callers have discovered that on our auto-attendant system if they press 0 for an emergency they can also have security transfer them to non-listed extensions. We thank security for their patience in dealing with these persistent customers and pledge to resolve these issues by Friday.
Everyone have a great day.
Tina M. Koopmans
Chief Information Officer
This message is to let you know that the voicemail equipment has arrived as expected in PR. The technicians from Envision have already started the programming of our system. The installer and the programmed equipment will arrive in St. Thomas at approximately 4pm on Wednesday (tomorrow) and the installation will begin.
We anticipate that the equipment installation will be completed during the day on Thursday so that individuals will be able to set up their voicemail boxes before the holiday weekend. Please plan that into your schedule.
We would also like to thank security on both campuses for their continued help. Apparently our callers have discovered that on our auto-attendant system if they press 0 for an emergency they can also have security transfer them to non-listed extensions. We thank security for their patience in dealing with these persistent customers and pledge to resolve these issues by Friday.
Everyone have a great day.
Tina M. Koopmans
Chief Information Officer
Tuesday, September 1, 2009
ITS Labor Day Holiday Announcement
Office of the CIO
August 31, 2009
Greetings University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Labor Day Holiday on Monday, September 7, 2009. Regular hours will resume on Tuesday, September 8, 2009 at 8:00 a.m.
In an effort to maintain technology services to students during the Labor Day Holiday, both campuses will observe the following schedule for student lab access on Monday, Semptember7, 2009.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for student use during the holiday. Students can access the lab by using their ID cards with the magnetic strip. Students without the newly issued ID’s will not be able to access the lab. Students are encouraged to come to the Library and sign up for the newly issued ID cards by Friday, September 4, 2009 by 4:00 pm if you would like access to the 24/7 lab.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
August 31, 2009
Greetings University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Labor Day Holiday on Monday, September 7, 2009. Regular hours will resume on Tuesday, September 8, 2009 at 8:00 a.m.
In an effort to maintain technology services to students during the Labor Day Holiday, both campuses will observe the following schedule for student lab access on Monday, Semptember7, 2009.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for student use during the holiday. Students can access the lab by using their ID cards with the magnetic strip. Students without the newly issued ID’s will not be able to access the lab. Students are encouraged to come to the Library and sign up for the newly issued ID cards by Friday, September 4, 2009 by 4:00 pm if you would like access to the 24/7 lab.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
RE: Update on Power Outage Impacts
Good Day All,
The Crown Mountain Tower site has been operating on auxiliary power since 12:56 pm. Although they expected intermitted power, there have not been power outages at the site since that time, our systems have been running through the microwave since that time as well. The Tower Site Coordinator has indicated that permanent power was restored at approximately 2:00 by WAPA and we are now off intermittent auxiliary power. Additionally, the sites generator fuel pumps were changed so there shouldn’t be any power related issues in future.
Thank you for your patience.
Tina M. Koopmans
Chief Information Officer
The Crown Mountain Tower site has been operating on auxiliary power since 12:56 pm. Although they expected intermitted power, there have not been power outages at the site since that time, our systems have been running through the microwave since that time as well. The Tower Site Coordinator has indicated that permanent power was restored at approximately 2:00 by WAPA and we are now off intermittent auxiliary power. Additionally, the sites generator fuel pumps were changed so there shouldn’t be any power related issues in future.
Thank you for your patience.
Tina M. Koopmans
Chief Information Officer
Monday, August 31, 2009
Update on Power Outage Impacts
Greetings All,
This message is to inform you that during the power outage this morning, the Crown Mountain facilitate (which houses the radios for our microwave system) apparently lost power. This caused all microwave services between the campuses to be interrupted. This includes videoconferencing, four digit dial and access to Banner and Blackboard.
As of 11:45 power to Crown Mountain is still out. WAPA indicates that it may take several hours to repair.
We are in the processes of rerouting Banner and Blackboard traffic over the Internet to restore this service to St. Croix. This will take about 30 minutes. There are two videoconference classes scheduled at noon, we are working with instructors to provide teleconference capabilities. There is one class at 1pm which we will route over the Internet. The next classes are not until 4pm, so we are hoping WAPA service to Crown Mountain will be restored by that time.
We will keep you updated.
Tina M. Koopmans
Chief Information Officer
This message is to inform you that during the power outage this morning, the Crown Mountain facilitate (which houses the radios for our microwave system) apparently lost power. This caused all microwave services between the campuses to be interrupted. This includes videoconferencing, four digit dial and access to Banner and Blackboard.
As of 11:45 power to Crown Mountain is still out. WAPA indicates that it may take several hours to repair.
We are in the processes of rerouting Banner and Blackboard traffic over the Internet to restore this service to St. Croix. This will take about 30 minutes. There are two videoconference classes scheduled at noon, we are working with instructors to provide teleconference capabilities. There is one class at 1pm which we will route over the Internet. The next classes are not until 4pm, so we are hoping WAPA service to Crown Mountain will be restored by that time.
We will keep you updated.
Tina M. Koopmans
Chief Information Officer
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