Wednesday, December 10, 2008

SERVICE RESTORED - RE: Broadband VI is down

Good Day ,

Broadband VI was able to rectify their problem and internet service has been restored to the St. Croix campus. Thank you for your patience.


"Service is Key"

Broadband VI is down

Good Day ,

BroadbandVI, who is our ISP on the St. Croix campus, is currently experiencing intermittent issues with the internet connection on St. Croix. Currently, only sites within the uvi.edu domain are available. An update will be provided as soon as one is available from the ISP.

"Service is Key"

Wednesday, December 3, 2008

Library and ITS Service desk Thanksgiving recess hours

Office Of The Chief Information Officer


The University Libraries and ITS Helpdesk will observe the following schedule during the Thanksgiving Recess:

Thursday & Friday, November 27th & 28th – CLOSED

Saturday & Sunday, November 29th & 30th – REGULAR HOURS OBSERVED (Sat. 9 a.m. – 5 p.m. & Sun. 1 -8 p.m.)

For further information or assistance, call the Helpdesk at x1466 or email helpdesk@uvi.edu.


Best wishes,


Judith V. Rogers

Virus Warning

Office of the CIO

Good Day UVI.

Please be aware that a virus has penetrated some hardware at UVI. As a result, some ‘uvi.edu’ websites may not be available while we scan for the threat on various servers. Campus users are being asked to scan their workstations using the F-Secure anti-virus software. Following are steps to accomplish this:

Right –click on the F-Secure blue triangle icon on the bottom right-hand corner of your screen.
Go to the Virus / Spyware Protection and select ‘Perform full computer check’.
If a virus is found at the end of the scan, then perform the recommended F-Secure action.

As always, refrain from opening attachments from unknown persons or from clicking on links from within emails. These are common methods through which viruses are spread.

Please contact the helpdesk (x1466) if you require assistance.

---
The following are the types of viruses that may be of concern:


NAME:
Runouce
ALIAS:
W32/Thecid.B@mm, W32/Chir@MM, W32.Chier@mm, I-Worm.Runouce,I-Worm.Win32.ChiHack

VARIANT:
Runouce.B
Runouce is an internet worm. When run it copies itself to the System Directory as Runouce.exe and modifies windows registry so it is run each time windows starts.
Searches for HTML files in the users' hard drive and modifies them to launch the file README.EML, created in the same directory where the HTML is found.
Sends e-mail with the following format:
Subject:
From:
The worm spreads itself as an attachment named pp.exe with MIME type audio/x-wav.
Name :
Exploit
Alias:
Iframe, EXPLOIT.VBS, Incorrect MIME header exploit, I-Frame
Type:
Exploit
Category:
Malware
Platform:
W32
An exploit is a short amount of code that uses a vulnerability in software or an operating system to perform certain malicious actions.


Thank you,

Judith V. Rogers

Friday, November 21, 2008

Blackboard Update, Week of Nov. 21st


Blackboard access has been fully functional this week.

Friday, November 14, 2008

Blackboard Update, Week of Nov 14th


Blackboard access has been fully functional this week.

Saturday, November 8, 2008

Update - Internet Service : Service Restored

Office of the CIO

November 7, 2008

Good Morning St. Croix Campus,

This communication is to inform you that internet service on the St. Croix campus has been restored. Users on the St. Croix campus can access all technology services.

If you have any questions please call the ITS helpdesk at ext. 1466 or email at helpdesk@uvi.edu.



Cherie Wheatley

Internet Service Down due to lighting storm

Office of the CIO

November 7, 2008

Good Morning St. Croix Campus,

This communication is to inform you that we currently don’t have internet service on the campus. Broadband V.I. our internet service provider lost one of their routers at the Blue Mountain site during to the lighting storm last night. We were given an estimated return to service time of noon today. ITS will keep you posted with any further developments.

Users on the St. Croix campus can access all technology services expect the internet.

If you have any questions please call the ITS helpdesk at ext. 1466 or email at helpdesk@uvi.edu.



Cherie Wheatley

Internet Service Down due to lighting storm

Office of the CIO

November 7, 2008

Good Morning St. Croix Campus,

This communication is to inform you that we currently don’t have internet service on the campus. Broadband V.I. our internet service provider lost one of their routers at the Blue Mountain site during to the lighting storm last night. We were given an estimated return to service time of noon today. ITS will keep you posted with any further developments.

Users on the St. Croix campus can access all technology services expect the internet.

If you have any questions please call the ITS helpdesk at ext. 1466 or email at helpdesk@uvi.edu.


Cherie Wheatley

Friday, November 7, 2008

Blackboard Update, Week of November 7


Blackboard access has been fully functional this week.

Tuesday, November 4, 2008

Update on the Enterprise X: Faculty & Raptor Servers

Office of the CIO

November 4, 2008

This is a technology update regarding the use of the Enterprise X: drive, the Faculty and Raptor servers. Information & Technology Services is in the process of implementing a new file storage server with the intention of replacing Faculty, Raptor and the X: drive. Please note that data on the servers will be available until the new servers are implemented. Full implementation is scheduled for the Spring Semester 2009. The servers are being replaced for two main reasons: the hard drives has very limited space and the servers are currently behaving erratically on occasion. The new servers will be set up with allocated home directories for faculty and staff. This method of allocating file storage space is more in line with IT best practices across other University and Corporate settings and is much easier to manage.

In the meantime, we suggest, that you make every effort to back up all files that you have on the Faculty and Raptor servers as well as on the X: drive. I would encourage you to take advantage of Blackboard course management system for a secure storage space for course related files. There is also a place where faculty and staff can post websites separate from the new hosted uvi.edu site and that is
http://sites.myuvi.net. ITS set this service up with Google as an alternative for faculty and staff to utilize for posting websites.

If you are interested in using
http://sites.myuvi.net for hosting your website please contact the ITS help desk at helpdesk@uvi.edu or call 693-1466 so we can arrange to get you set up.

Monday, November 3, 2008

Blackboard Update, Week of October 31st



Blackboard access has been fully functional this week. Users on-campus on St. Croix may have experienced intermittent service due to the ongoing Hurricane Omar recovery efforts. Intermittent interruptions may have effected electrical, network and phone access.

Monday, October 27, 2008

Blackboard Update, Week of October 25


Blackboard access has been fully functional this week. Users on-campus on St. Croix may have experienced intermittent service due to the ongoing Hurricane Omar recovery efforts. Intermittent interruptions may have effected electrical, network and phone access.

Saturday, October 25, 2008

WAPA and generator power is down on St. Croix

Office of the CIO

October 22, 2008

The current status on the St. Croix campus is: WAPA is down and the St. Croix backup generator power is also down. Therefore, all technology services are down. Thank you.

Technology Update for October 22, 2008

Office of the CIO

October 22, 2008

This is a technology update for October 22, 2008. The inter-island microwave system is currently functioning; four digit dialing and access to Audix has been restored. The ITS technicians are currently testing all services to ensure that all systems and services are running at optimal levels. Testing will conclude within the next hour; at that time Information Technology Services anticipates that all services will be fully operational. It is our intention to have all VC rooms online by 2 pm. Thank you for your support and understanding as we restore the technology to pre- Hurricane Omar status. Please contact the Helpdesk at 693-1466 or via email at helpdesk@uvi.edu if you have any questions. Thank you.


“Service is Key”

Cherie Wheatley

St. Croix Campus: Telephone System Shut Down Tonight

Office of the CIO

October 21, 2008


Greetings University Community,

Please be informed that the St. Croix Campus telephone system will be turned off this evening. This decision was made by the CIO, the CEA and the Office of the President because of the volatility of electrical power from WAPA and the unreliability of the redundant generator power on the St. Croix campus. Earlier today the telephone server was replaced with a new server and we did not want to take the risk of losing a second telephone server due to power problems.
Information and Technology Services apologizes for any inconvenience this may cause but we feel that this is in the best interest of the University. Telephone service will be restored in the morning. Thank you for your patience as we work through this recovery period.


Cherie Wheatley

Tuesday, October 21, 2008

ITS Update, October 21

Greeting Colleagues,

This is an Information and Technology update for October 21, 2008. Information and Technology Services and the Avaya technicians are presently on the St. Croix campus conducting tests on the replacement telecommunications server. The telephone system is currently functional and users on both campuses can dial the seven digit extension of the person they are calling from either campus. Users on the St. Croix campus can access voice mail services by dialing 693-1599. However, if WAPA power or the generator fails the telephone system will go down.

Re-establishing the inter-island microwave link to the St. Croix campus continues to be a challenge for Information and Technology Services. We have been able to isolate the problem on the microwave to an alignment problem and/or water in the conduit between the St. Croix campus and the Mt. Welcome site. With the assistance of Harris Corporation we have located a tower crew to assist with resolving the issues with the microwave system.

Due to complications with the microwave system the Provost’s Office is currently coordinating and scheduling all Video Conference classes. Please contact the Provost’s Office on the St. Croix campus at 692-4022 and on the St. Thomas campus at 693-1200.

At the present time the St. Croix campus can access the following technology resources:

Exchange.uvi.edu
Blackboard.uvi.edu
Banweb.uvi.edu
Faculty.uvi.edu

St. Croix users please note that because of the unstable electrical and generator power these services may be intermittent.


If you have any questions please contact our ITS help desk at 693-1466 or email us at
helpdesk@uvi.edu. Thank you for your patience as we work through this recovery period.

Monday, October 20, 2008

ITS Update, October 20th, 2008

Office of the CIO


Greetings,


This is an Information and Technology update for October 20, 2008. Libraries on both the St. Croix and St. Thomas campus are in full operation today and open to the general public.

Restoring telephone and microwave services to the St. Croix campus continues to be a challenge for Information and Technology Services.

Currently, the telephone system will not turn on and users on St. Croix have no access to telephone services. Avaya, the proprietary vendor for the telephone system, is scheduled to be on the St. Croix campus this afternoon. The objective is to restore telephone service to the campus. Presently, an emergency telephone line has been connected in the Security office 340.778.4701 for access in and out the campus.

ITS technicians have determined that the inter-island microwave is experiencing several points of failure. ITS technicians will continue efforts to restore the inter-island microwave link.

At the present time the St. Croix campus can access the following technology resources:

Exchange.uvi.edu
Blackboard.uvi.edu
Banweb.uvi.edu
Faculty.uvi.edu

St. Croix users please be aware that because of the unstable technology environment these services may be intermittent.


If you have any questions please contact our ITS help desk at 693-1466. Thank you for your patience as we work through this recovery period.


Friday, October 17, 2008

ITS Update 10-17-08

Office of the CIO

Greeting Colleagues,

This is an Information and Technology update for October 17, 2008. The St. Thomas library will resume normal scheduled hours starting tomorrow October 18, 2008 at 9:00 am and will close at 5:00 pm. Unfortunately, the St. Croix campus library will not re-open until Monday, October 20, 2008 because of water damage incurred due to Hurricane Omar ,along with no electricity or access to technology resources.
Efforts to restore technology services to the St. Croix campus have been hampered due to lack of electricity; once the electricity is restored Information and Technology Services will attempt to fully restore the technology access to the St. Croix campus.

If you have any questions please contact our ITS help desk at 693-1466. Thank you for your patience as we work through this recovery period.

Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
No. 2 John Brewers Bay
St. Thomas, Virgin Islands 00802

340-693-1541 (voice)
340-693-1543 (fax)
cwheatl@uvi.edu
cwheatl@gmail.com

UVI Blackboard Update, Week of 10-17-08


Blackboard services have been functional for most of the week. Due to Hurricane Omar, users on the St. Croix campus were without power and were unable to access the UVI network including Blackboard. All off-campus users were able to access Blackboard. There was also a minor bug with the Blackboard email system this week, which has been resolved.

Thursday, October 16, 2008

UVI Technology Update

Office of the CIO

October 16, 2008

Greetings Colleagues,

This is a technology update for October 16, 2008. In the wake of Hurricane Omar the University of the Virgin Islands will be open for business tomorrow, October 17, 2008. All employees on the St. Thomas campus are expected to report to work for their normal work hours. Essential employess on the St. Croix campus must report to work for normal business hours. Nonessential employees on the St. Croix campus report tomorrow at noon.

The libraries on both campuses will remain closed tomorrow to the public but will resume regular business hours starting Saturday October 18, 2008.

Information and Technology Services has been working hard for most of the day to recommence technology services on both campuses. However, the St. Croix campus telecommunication and inter-island communication system (microwave) has sustained damage and is not fully operational. ITS will commence repair work tomorrow.

UVI will use the emergency hot line number to post campus updates:
St. Thomas 693-1016
St. Croix 692-4168

Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
No. 2 John Brewers Bay
St. Thomas, Virgin Islands 00802

340-693-1541 (voice)
340-693-1543 (fax)
cwheatl@uvi.edu
cwheatl@gmail.com

Saturday, October 11, 2008

St. Croix campus on generator power - update

Good Day UVI,

This is a special announcement for Friday, Oct. 10, 2008. It is for the entire University Community.

The St. Croix campus is currently operational, on generator power. All telephone and network services are available.

Generator power, in the continued absence of WAPA service, may be inconsistent.


Gary E. Metz

Power on STX

WAPA has returned power to the St. Croix campus and all network services are functioning properly. However, the main generator that services the Evans Center and the NWW wing has been damaged and network services may be affected throughout the day. I will keep the helpdesk posted with any further information.

Regards,
Mark

St. Croix campus without power

Good Day UVI,

This is a special announcement for Friday, Oct. 10, 2008. It is for the entire University Community.

Due to a WAPA power outage, the St. Croix campus is currently without electricity. Also, the campus generators have not come up to provide backup support. This means that, along with other IT services, four-digit dialing to the St. Croix campus will not work. To access St. Croix offices by phone, individuals should use complete phone numbers.


Gary E. Metz

Weekly classroom update

STX CLASSROOMS and VIDEO CONFERENCE ROOMS AND LABS

ROOM TYPE ISSUE PROGRESS

102

SMART

Faulty VGA cable , pc projects only blue

Cable has been ordered; quotes have been provided

207

SMART

Fully functional

303

SMART

Fully functional

305

SMART

Fully functional

.

405

SMART

Fully functional

408

SMART

Fully functional

501

SMART

Projection screen old and wrinkled , some days will not stay down

We have some screens in storage and will be working with physical plant in replacing it.

505

SMART

Fully functional

716

SMART

Fully functional

Q

SMART

Fully functional

R

SMART

Fully functional

103

VC

Acoustic difficulties

Projector has a faulty LCD, has purple tones around the edges

Blinds have been installed

302 A

VC

Fully functional

807

VC

Fully functional

401

VC

Fully functional

134

VC

Fully functional

713

VC

Fully functional

304

VC / LAB

Fully functional

120

NWW LAB

Fully functional

131

NWW LAB

UPS has gone bad

New UPS has been ordered and received , collaborating with physical plant for installation

Freshman Center

CATS LAB

Fully functional

902

Library Lab

Fully functional

STT CLASSROOMS and VIDEO CONFERENCE ROOMS AND LABS

ROOM TYPE ISSUE PROGRESS

T-101

VC

Projector fuzzy

Projector scheduled for replacement, 10/13

T-115

VC

Fully functional

T-213

VC

Fully functional

B-206

SMART

Fully functional

B-110

VC

Fully functional

B-101

VC

Fully functional

CA304

VC/LAB

Fully functional

CATS

SMART

Fully functional

T-216

SMART

Fully functional

N-214

SMART

Fully functional

N-201

SMART

Fully functional

SFC-222

SMART

Fully functional

CELL

SMART

Fully functional

MSC-200

VC/SMART

Fully functional

B-204W

LAB

Fully functional

B-204E

LAB

Fully functional

CA 101A

LAB

Building power problems causing UPS to shut down sometimes.

Re-orienting computer workstations to minimize power draw.

CA 101B

LAB

Fully functional

CA 103

LAB

Fully functional

CATS

LAB

Fully functional

H-100

LAB

Computers are outdated and need replacement

Quotes and consultation has been provided

LIBRARY LAB

One workstation failed

Workstation to be replaced 10/13

Friday, October 10, 2008

Blackboard Update, Week of 10/10/08



Blackboard has been fully functional this week. On-campus St. Croix experienced a power outage today which briefly affected St. Croix access to the network.

Wednesday, October 8, 2008

Weekly classroom update

STX CLASSROOMS and VIDEO CONFERENCE ROOMS AND LABS

ROOM TYPE ISSUE PROGRESS

102

SMART

Faulty VGA cable , PC projects only blue

Cable on order

207

SMART

Fully functional


303

SMART

Fully functional


305

SMART

Fully functional


405

SMART

Fully functional


408

SMART

Fully functional


501

SMART

Projection screen old and wrinkled , some days will not stay down

We have some screens in storage and will be working with physical plant in replacing it.

505

SMART

Fully functional


716

SMART

Fully functional


Q

SMART

Fully functional


R

SMART

Fully functional


103

VC

Acoustic and lighting difficulties

DVD and speakers need to be installed

We need to identify, with the facilities manager, appropriate acoustic remedies. We will also install blinds.

302 A

VC

Fully functional


807

VC

Fully functional


401

VC

Fully functional


134

VC

Fully functional


713

VC

Fully functional


304

VC / LAB

Fully functional


120

NWW LAB

Fully functional


131

NWW LAB

Fully Functional


Freshman Center

CATS LAB

Fully functional


902

Library Lab

Fully functional


STT CLASSROOMS and VIDEO CONFERENCE ROOMS AND LABS

ROOM TYPE ISSUE PROGRESS

T-101

VC

Projector fuzzy

Projector scheduled for replacement, 10/9

T-115

VC

Fully functional


T-213

VC

Fully functional


B-206

SMART

Fully functional


B-110

VC

Fully functional


B-101

VC

Fully functional


CA304

VC/LAB

Fully functional


CATS

SMART

Fully functional


T-216

SMART

Fully functional


N-214

SMART

Fully functional


N-201

SMART

Fully functional


SFC-222

SMART

Fully functional


CELL

SMART

Fully functional


MSC-200

VC/SMART

Fully functional


B-204W

LAB

Need longer VGA cable for projector

Cable scheduled for installation 10/9

B-204E

LAB

Need longer VGA cable for projector

Cable scheduled for installation 10/9

CA 101A

LAB

Building power problems causing UPS to shut down sometimes.

Re-orienting computer workstations to minimize power draw.

CA 101B

LAB

Fully functional


CA 103

LAB

Fully functional


CATS

LAB

Fully functional


H-100

LAB

Computers are outdated and need replacement

Quotes and consultation has been provided

LIBRARY LAB


One workstation failed

Workstation to be replaced 10/10