Libraries & St. John Academic Center Carnival Recess (April 25-27) Schedule

Greetings; The UVI Libraries and the St. John Academic Center will operate on the following Carnival Recess schedule from April 25-27. Thursday, April 25: 8:00 a.m. to 4:30 p.m Friday and Saturday, April 26-27: CLOSED Regular Library hours resume Sunday, April 28: 1:00-8:00pm The St. John Academic Center (STJAC) in Cruz Bay resumes regular hours on Monday, April 29, 8:00am. Students may access resources through the 24/7 computer labs during the recess period. On the Albert Sheen Campus, students with valid UVI ID may request access to the NWW 120 Lab through the Security Department. On the St. Thomas campus, students may access the 24/7 library lab using ID key cards. For more information contact the UVI HelpDesk at helpdesk@uvi.edu or call (340) 693-1466. Judith V. Rogers

Technology Update - 4/25/13

Greetings, UVI Community; Please note the following technology reports: a. STX Audix messaging went offline yesterday and is currently unavailable. Telecommunications technicians are continuing to troubleshoot to restore this service as soon as possible. a. Microwave repairs begin today, April 25, as previously announced. Four-digit dialing between campuses will not be available beginning today. Work continues through April 28th. We expect services to be restored by Sunday evening. Report any concerns to the Helpdesk at: 693-1466 or email: helpdesk@uvi.edu. Regards, Judith V. Rogers

Technology Update

Good Day. The following information is provided to ensure your continued access to technology resources. 1. Microwave Repairs - The inter-island microwave will be undergoing maintenance repairs April 25th - 28th. Services will run over the Internet until the replacement is complete. Four-digit dialing between campuses will not be possible during this time. You may also notice reduced quality with videoconferenced events over the weekend. Services will be restored by Sunday evening. 2. Passwords - As you prepare to close out the Spring 2013 semester, remember to update your passwords. At minimum, set up your security questions/answers in the portal (http://mycampus.uvi.edu) Control Panel, My Account, then Update Password Reset Questions. With these questions/answers, you can reset your password yourself. In the absence of this, you will have to provide ID at the ITS Helpdesk in order to get your password reset. 3. Banner Upgrades - In order to simplify your access to Banner, that application is now accessible via the portal. Remember, your Banner username is not the same as any other system on campus. You will still have to separately enter the appropriate username and password for this application but adding Banner to the portal simplifies your access to it, ensuring changes to the servers, urls, etc., will be truly seamless to you. Just log into the portal and click on the icon representing Banner. Remember, log all technology issues with the ITS Helpdesk via email to helpdesk@uvi.edu or telephone call to 693-1466. Thank you. Sharlene Harris

ITS Invites you to Complete its 8th Annual Customer Service Survey

Greetings UVI Community, Information and Technology Services (ITS) invites you to complete its 8th Annual Customer Service survey. Please take seven to ten minutes to complete the survey, which can be found here. Your feedback is the essential ingredient that will provide information that will be used to improve services and applications for you, our most valued customers. Please help us meet your needs. Take 10 minutes, right now, to fill out this survey. Tell us about your perceptions of Information and Technology Services. Your comments will be anonymous. Members of the ITS staff will be visiting you within the next two weeks to assist with completing the survey. We appreciate and will use your feedback to improve services. Thank you in advance. The ITS Team Let us WOW YOU! Tell us how we are doing! Email wow@uvi.edu. If you have difficulties opening the survey link, please copy and paste the following web address in the address bar https://survey.techqual.org/dl.aspx?g=607dbb9e-7d0e-44f8-b678-698541ff4c4c.

ITS Invites you to Complete its 8th Annual Customer Service Survey

Greetings UVI Community, Information and Technology Services (ITS) invites you to complete its 8th Annual Customer Service survey. Please take seven to ten minutes to complete the survey, which can be found here. Your feedback is the essential ingredient that will provide information that will be used to improve services and applications for you, our most valued customers. Please help us meet your needs. Take 10 minutes, right now, to fill out this survey. Tell us about your perceptions of Information and Technology Services. Your comments will be anonymous. Members of the ITS staff will be visiting you within the next two weeks to assist with completing the survey. We appreciate and will use your feedback to improve services. Thank you in advance. The ITS Team Let us WOW YOU! Tell us how we are doing! Email wow@uvi.edu. If you have difficulties opening the survey link, please copy and paste the following web address in the address bar https://survey.techqual.org/dl.aspx?g=607dbb9e-7d0e-44f8-b678-698541ff4c4c.