ITS Printing Devices Inventory

Office of CIO November 30, 2012 Greetings UVI Community, Please advised that ITS is currently conducting an inventory of all printing devices on campus. ITS staff will be visiting each office on both campuses over the next couple of weeks to conduct this inventory. Please give them your cooperation by assisting with access to locked offices and identifying printer locations in your department. If you have any questions, please call Cherie Wheatley at ext. 1541. Best Regards, Cherie Wheatley

UPDATE: Telephone switch and AUDIX replacement

Greetings UVI, This is a reminder that on Saturday a new telephone switch and audix system for the St. Thomas Campus will be installed. This is an important advance to update telephony services. How this will affect you: 1. All telephone users on St. Thomas and St. Croix will not have audix services from 6am to 6pm on Saturday December 1. This means your phone will ring but not be transferred to voicemail if not answered. 2. Telephone users on St. Thomas will not have telephone service to their desks during the cutover of the switch. We expect this to be between 10am and noon. ITS will be working in Penha House and will be in contact with security during that time. 3. Telephone users on St, Croix do not need to do anything. Your voicemails before and after the cutover will continue to go to the same audix mail boxes. You will continue to dial x1599 to access your voice mail, the buttons on your phones will access the same voicemail box, your audix password will not change. Your upgrade will come in March when the RTPark building is brought online. 4. For users on St. Thomas, you will not receive voicemails until you set up your new voicemail box. Anytime after 6pm on Saturday you can access your new box at x1699. The buttons on your campus phones will automatically be changes to dial x1699. Any voicemails that you receive up to 6am on Saturday will be left in your current voicemail box at x1599 with your existing password UNTIL TUESDAY for you to act upon. They will NOT be transferred to the new system. These instructions are below. Please let me know what questions that you have. I will be available to assist. Tina TO SET UP YOUR NEW VOICE MAILBOX The First time you log in: 1. Calling x1699 on campus or 693-1699 from off campus or by pressing the message button on your phone on campus. You will hear “Welcome to AUDIX.” 2. Dial your extension number and #. You will be asked for your password. For the first time your default password is 2012 You will be asked to record your name: 5. Press 1 when finished. 6. You will hear the recording. To record again press 1, or # to approve. Once completed you will be brought make to the Activity menu (main menu). If you have any messages left for you the system will inform you in this moment. You may listen to your messages and continue to configure your mailbox. Recording your personal greeting: 1. Log into your mailbox. 2. Press 3 from Activity menu. 3. Listen to summary of active greeting 4. Press 1 to record or re-record a greeting. 5. Enter a number (1-9) for the greeting. 6. Speak your greeting at the tone. 7. Press 1 to stop or pause. To edit: press:1 to continue 2 3 to play back D to delete (return to step 6) Press # to approve To exit, press **9 Retrieving Your Messages: 1. Log into your mailbox: ? Extension number then # Password then # 2. Press 2 to hear message header. (Date, Time and Length of message). 3. Press 0 to listen to message: ? Press *3 to delete Press # to skip and save 4. To return to Activity menu, press *7. 5. To exit, press **9 Change Password Log into your mailbox Ext. number they # Password then # Press 5 and 4 to enter new password Change Recorded Name Log into your mailbox Ext number then #, password then # 2. Press 5 and press 5 again to re-recorded name

Installation of new TELEPHONE SWITCH

Greetings UVI, ITS has begun work on the replacement of the telephone switch on the St. Thomas Campus. This will include the replacement of the current AUDIX system. The installation is scheduled to be complete this weekend, with the cut over to the new systems before noon on Sunday. There will be a few hours when calls can not be sent to audix. We will clarify this time as the install proceeds. This upgrade will effect your voicemail. You need to make a plan for the cutover. Plan to check your voicemail and process any messages on the system. The old system will be active until 10pm on Friday. We suggest that as you check your voicemail for the last time of the week, you advise callers not to leave you a message until Monday. The NEW AUDIX will be active by noon on Sunday, none of your old messages or greetings will be transferred to the new system. You will need to set up your new AUDIX mailbox after noon on Sunday. Please let me know if you have any questions as you prepare for this switch. Tina

UPDATE: Banner and BanWeb

Greetings UVI, It appears that the air conditioning in the ACC data center on St. Thomas failed late last night, early this morning the temperature in the data center hit 120 degrees. ITS Technicians are on campus and have reset the ac units. We have called physical plant to assist. The Banner server, which shut itself down because of the heat, is being serviced and we will bring the system up when the rebuild is complete. Please be patient and you will be able to access the system later today. Everyone continue to enjoy your holiday and give special thanks to the staff working on this holiday. Tina

BanWeb Currently Unavailable

Greetings UVI, Banweb and Banner applications are currently unavaialble. We will notify you when this service has been restored. All other systems are operating as expected. Happy Thanksgiving.