Greeting All,
We in ITS hope you had a great Friday…and yes we know most of you are now off campus. Our Friday was a bit hectic, but we kept you in mind all day.
The auto-attendant is working well on both campuses. We discovered a small problem with the T1 line from Innovative but they were able to fix that today.
The feature to allow faculty to forward phones off campus is now fully activated. This will ONLY work for faculty whose numbers were submitted to us by the division offices. To enable this feature:
Call Forwarding Procedures:
Dial #6 from the key pad
At the prompt dial 9 plus the number of the phone that it is being forwarded to
(This allows phones to forward only on a busy or no answer situation)
To Un-Forward Calls:
Dial # 2 from the key pad
Prompt tells you phone has been un-forwarded.
The installation of the audix system is still scheduled for Wednesday.
Please call the help desk is you have any questions. Remember the helpdesk is open 9am to 5pm on Saturday and 1pm to 9pm on Sunday.
Thank you and have a great weekend.
Tina M. Koopmans
Chief Information Officer
Saturday, August 29, 2009
Friday, August 28, 2009
Microsoft Home Use
Office of the CIO
August 27, 2009
Greetings Colleagues,
This communication is to inform all UVI employees that as part of our Microsoft Campus Agreement, UVI faculty and staff have home use access to Microsoft Office Enterprise Edition. UVI persons will receive an email from a third party vendor (service@microsoft.com) alerting them of the availability of this software. It will be available for a small fulfillment fee charged to cover packaging, shipping and handling costs.
With this method in place, software will no longer be available from the ITS Service Desks.
Software available through the program includes:
Access 2007
Communicator 2007
Excel 2007
Groove 2007
InfoPath 2007
OneNote 2007
Outlook 2007
PowerPoint 2007
Publisher 2007
Word 2007
If you have any questions regarding this offer from Microsoft please direct them in an email to our helpdesk at helpdesk@uvi.edu and an ITS professional will provide follow up.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
August 27, 2009
Greetings Colleagues,
This communication is to inform all UVI employees that as part of our Microsoft Campus Agreement, UVI faculty and staff have home use access to Microsoft Office Enterprise Edition. UVI persons will receive an email from a third party vendor (service@microsoft.com) alerting them of the availability of this software. It will be available for a small fulfillment fee charged to cover packaging, shipping and handling costs.
With this method in place, software will no longer be available from the ITS Service Desks.
Software available through the program includes:
Access 2007
Communicator 2007
Excel 2007
Groove 2007
InfoPath 2007
OneNote 2007
Outlook 2007
PowerPoint 2007
Publisher 2007
Word 2007
If you have any questions regarding this offer from Microsoft please direct them in an email to our helpdesk at helpdesk@uvi.edu and an ITS professional will provide follow up.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Thursday, August 27, 2009
Update: Temporary Procedures for Coverage
Thursday update
Greetings UVI --
I know you are all wondering how long it takes to install an auto-attendant system. To protect the innocent, that information is classified. However I am pleased to announce that the auto-attendant is operating on both islands. Many thanks to Kelly Harrigan and Cherie Wheatley and Judith Rogers for their persistence in working with our vendor to make this happen.
I would also like to thank the ITS service desk staff on both islands for their overwhelming commitment to handle the telephones and address the needs of our customers. The Security departments on both islands also performed to address this need. Great job, All!
The voicemail replacement is still scheduled for Wednesday as I indicated yesterday.
Because of the delays with the auto-attendant the ability for faculty to forward phones off campus will not be implemented until tomorrow. I am sorry for this delay. I will send out an announcement just as soon as this is complete. We have, I believe, received data from every division at this point.
Please refer to instructions below for forwarding phones or installing fax machines.
My continued thanks for your patience and perseverance.
Wednesday update
Greetings UVI,
We have secured a new auto attendant that was installed this afternoon. Currently, Ms. Wheatley and Patrice Johnson are working to record new messages. This means that when they are complete, the main UVI numbers will once again be answered by the auto-attendant and that users will be able to select offices from a menu or input a known extension. I know these ladies are working very hard to have this turned on this evening, but we will continue to provide coverage from the library and security tonight if they need more time.
We have found the voicemail replacement hardware and arranged with the vendor to install it on WEDNESDAY September 2. This will ensure that the work is complete by Friday morning so that everyone can set up their mailboxes.
To assist with communication to our primary stakeholders, we are enabling the ability for all faculty office number to be forwarded to a cell phone or other off campus number. We are getting these numbers from admins in each division, the ones we have tonight we will activate this evening. The rest we will do after they are all received. When a call is forwarded like this, it ties up both an incoming line and an outgoing line throughout the call. So we cannot allow everyone to do it or our lines may reach capacity.
To enable this feature:
Call Forwarding Procedures:
Dial *2 from the key pad
At the prompt dial 9 plus the number of the phone that it is being forwarded to
To Un-Forward Calls:
Dial # 2 from the key pad
Prompt tells you phone has been un-forwarded.
For departments, if you feel a pressing need standard phone answer machines can be purchased and installed on the department fax lines. To utilize this you will need to forward all extensions that require answering.
To enable this feature:
Call Forwarding Procedures:
Dial *2 from the key pad
At the prompt dial extension that phone is being forwarded to
To Un-Forward Calls:
Dial # 2 from the key pad
Prompt tells you phone has been un-forwarded.
Please let me know if you have any questions or issues that I can address. Again thank you for your continued patience.
Tina M. Koopmans
Chief Information Officer
Greetings UVI --
I know you are all wondering how long it takes to install an auto-attendant system. To protect the innocent, that information is classified. However I am pleased to announce that the auto-attendant is operating on both islands. Many thanks to Kelly Harrigan and Cherie Wheatley and Judith Rogers for their persistence in working with our vendor to make this happen.
I would also like to thank the ITS service desk staff on both islands for their overwhelming commitment to handle the telephones and address the needs of our customers. The Security departments on both islands also performed to address this need. Great job, All!
The voicemail replacement is still scheduled for Wednesday as I indicated yesterday.
Because of the delays with the auto-attendant the ability for faculty to forward phones off campus will not be implemented until tomorrow. I am sorry for this delay. I will send out an announcement just as soon as this is complete. We have, I believe, received data from every division at this point.
Please refer to instructions below for forwarding phones or installing fax machines.
My continued thanks for your patience and perseverance.
Wednesday update
Greetings UVI,
We have secured a new auto attendant that was installed this afternoon. Currently, Ms. Wheatley and Patrice Johnson are working to record new messages. This means that when they are complete, the main UVI numbers will once again be answered by the auto-attendant and that users will be able to select offices from a menu or input a known extension. I know these ladies are working very hard to have this turned on this evening, but we will continue to provide coverage from the library and security tonight if they need more time.
We have found the voicemail replacement hardware and arranged with the vendor to install it on WEDNESDAY September 2. This will ensure that the work is complete by Friday morning so that everyone can set up their mailboxes.
To assist with communication to our primary stakeholders, we are enabling the ability for all faculty office number to be forwarded to a cell phone or other off campus number. We are getting these numbers from admins in each division, the ones we have tonight we will activate this evening. The rest we will do after they are all received. When a call is forwarded like this, it ties up both an incoming line and an outgoing line throughout the call. So we cannot allow everyone to do it or our lines may reach capacity.
To enable this feature:
Call Forwarding Procedures:
Dial *2 from the key pad
At the prompt dial 9 plus the number of the phone that it is being forwarded to
To Un-Forward Calls:
Dial # 2 from the key pad
Prompt tells you phone has been un-forwarded.
For departments, if you feel a pressing need standard phone answer machines can be purchased and installed on the department fax lines. To utilize this you will need to forward all extensions that require answering.
To enable this feature:
Call Forwarding Procedures:
Dial *2 from the key pad
At the prompt dial extension that phone is being forwarded to
To Un-Forward Calls:
Dial # 2 from the key pad
Prompt tells you phone has been un-forwarded.
Please let me know if you have any questions or issues that I can address. Again thank you for your continued patience.
Tina M. Koopmans
Chief Information Officer
Wednesday, August 26, 2009
Tuesday Update: Temporary Procedures for Coverage
Office of the CIO
August 24, 2009
Technology Update:
Greetings University Community,
This email serves as a Technology Update to inform all Audix users of the temporary procedures that ITS has establish to provide coverage in the interim of the implementation of a new voice mail system.
Switchboard Services for Main Telephone Numbers:
The Libraries on both campuses will provide switchboard services for incoming calls into the main telephone numbers. We are shifting our staff in order to meet this very important need for the university. On the St. Croix campus the main telephone number is 340.778.1620. This will ring at extension 692-4130 from 8:00 am to 8:00 pm. The Security Department will provide after hour coverage for the main telephone number beginning at 8:00 pm to 8:00 am. Thanks to Mrs. Washington for ensuring we had coverage during the evening hours.
On the St. Thomas campus the main telephone number is 340.776.9200. The Library will provide switchboard services for incoming calls beginning at 8:00 am to 8:00 pm. The Security Department will provide after hour coverage beginning at 8:00 pm to 8:00 am. We would also like to thank Ms. Durante for making it possible to have extended coverage on St. Thomas campus.
Office Coverage:
During this period, we are requesting that all Departments within the university take full responsibility for providing coverage for unanswered telephone calls in their respective areas. ITS is recommending that departments use the *7 feature as a means of coverage to pick-up ringing phones in their department. If a telephone is ringing dial *7 and the call will be pick-up by the person dialing *7.
If Departments think that may need an answering machine during this brief time of no voice mail service. ITS is recommending that the department wait for a day or two then if you must get one go to from Office Max. The answering machine should be an analog device and can be connected to your fax machine line. All extensions requiring answering service will have to be forwarded to the answering machine.
Call Forwarding Procedures:
Dial *2 from the key pad
At the prompt dial extension that phone is being forwarded to
To Un-Forward Calls:
Dial # 2 from the key pad
Prompt tells you phone has been un-forwarded.
Information & Technology Services will provide daily updates to the university community to keep you abreast of the progress and implementation of the new voice mail system. We anticipate resolution by the end of the week.
Information & Technology Service would like to apologize for any inconvenience this may cause. If you have any questions regarding this communication please contact me directly by email at cwheatl@uvi.edu , email helpdesk@uvi.edu or you may call the helpdesk at ext. 1466.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
August 24, 2009
Technology Update:
Greetings University Community,
This email serves as a Technology Update to inform all Audix users of the temporary procedures that ITS has establish to provide coverage in the interim of the implementation of a new voice mail system.
Switchboard Services for Main Telephone Numbers:
The Libraries on both campuses will provide switchboard services for incoming calls into the main telephone numbers. We are shifting our staff in order to meet this very important need for the university. On the St. Croix campus the main telephone number is 340.778.1620. This will ring at extension 692-4130 from 8:00 am to 8:00 pm. The Security Department will provide after hour coverage for the main telephone number beginning at 8:00 pm to 8:00 am. Thanks to Mrs. Washington for ensuring we had coverage during the evening hours.
On the St. Thomas campus the main telephone number is 340.776.9200. The Library will provide switchboard services for incoming calls beginning at 8:00 am to 8:00 pm. The Security Department will provide after hour coverage beginning at 8:00 pm to 8:00 am. We would also like to thank Ms. Durante for making it possible to have extended coverage on St. Thomas campus.
Office Coverage:
During this period, we are requesting that all Departments within the university take full responsibility for providing coverage for unanswered telephone calls in their respective areas. ITS is recommending that departments use the *7 feature as a means of coverage to pick-up ringing phones in their department. If a telephone is ringing dial *7 and the call will be pick-up by the person dialing *7.
If Departments think that may need an answering machine during this brief time of no voice mail service. ITS is recommending that the department wait for a day or two then if you must get one go to from Office Max. The answering machine should be an analog device and can be connected to your fax machine line. All extensions requiring answering service will have to be forwarded to the answering machine.
Call Forwarding Procedures:
Dial *2 from the key pad
At the prompt dial extension that phone is being forwarded to
To Un-Forward Calls:
Dial # 2 from the key pad
Prompt tells you phone has been un-forwarded.
Information & Technology Services will provide daily updates to the university community to keep you abreast of the progress and implementation of the new voice mail system. We anticipate resolution by the end of the week.
Information & Technology Service would like to apologize for any inconvenience this may cause. If you have any questions regarding this communication please contact me directly by email at cwheatl@uvi.edu , email helpdesk@uvi.edu or you may call the helpdesk at ext. 1466.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Tuesday, August 25, 2009
Technology Update: Temporary Procedures for Coverage
Office of the CIO
August 24, 2009
Technology Update:
Greetings University Community,
This email serves as a Technology Update to inform all Audix users of the temporary procedures that ITS has establish to provide coverage in the interim of the implementation of a new voice mail system.
Switchboard Services for Main Telephone Numbers:
The Libraries on both campuses will provide switchboard services for incoming calls into the main telephone numbers. We are shifting our staff in order to meet this very important need for the university. On the St. Croix campus the main telephone number is 340.778.1620. This will ring at extension 692-4130 from 8:00 am to 8:00 pm. The Security Department will provide after hour coverage for the main telephone number beginning at 8:00 pm to 8:00 am. Thanks to Mrs. Washington for ensuring we had coverage during the evening hours.
On the St. Thomas campus the main telephone number is 340.776.9200. The Library will provide switchboard services for incoming calls beginning at 8:00 am to 8:00 pm. The Security Department will provide after hour coverage beginning at 8:00 pm to 8:00 am. We would also like to thank Ms. Durante for making it possible to have extended coverage on St. Thomas campus.
Office Coverage:
During this period, we are requesting that all Departments within the university take full responsibility for providing coverage for unanswered telephone calls in their respective areas. ITS is recommending that departments use the *7 feature as a means of coverage to pick-up ringing phones in their department. If a telephone is ringing dial *7 and the call will be pick-up by the person dialing *7.
If Departments think that may need an answering machine during this brief time of no voice mail service. ITS is recommending that the department wait for one week then if you must get one go to from Office Max. The answering machine should be an analog device and can be connected to your fax machine line. All extensions requiring answering service will have to be forwarded to the answering machine.
Call Forwarding Procedures:
Dial *2 from the key pad
At the prompt dial extension that phone is being forwarded to
To Un-Forward Calls:
Dial # 2 from the key pad
Prompt tells you phone has been un-forwarded.
Information & Technology Services will provide daily updates to the university community to keep you abreast of the progress and implementation of the new voice mail system. We anticipate resolution by the end of the week.
Information & Technology Service would like to apologize for any inconvenience this may cause. If you have any questions regarding this communication please contact me directly by email at cwheatl@uvi.edu , email helpdesk@uvi.edu or you may call the helpdesk at ext. 1466.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
August 24, 2009
Technology Update:
Greetings University Community,
This email serves as a Technology Update to inform all Audix users of the temporary procedures that ITS has establish to provide coverage in the interim of the implementation of a new voice mail system.
Switchboard Services for Main Telephone Numbers:
The Libraries on both campuses will provide switchboard services for incoming calls into the main telephone numbers. We are shifting our staff in order to meet this very important need for the university. On the St. Croix campus the main telephone number is 340.778.1620. This will ring at extension 692-4130 from 8:00 am to 8:00 pm. The Security Department will provide after hour coverage for the main telephone number beginning at 8:00 pm to 8:00 am. Thanks to Mrs. Washington for ensuring we had coverage during the evening hours.
On the St. Thomas campus the main telephone number is 340.776.9200. The Library will provide switchboard services for incoming calls beginning at 8:00 am to 8:00 pm. The Security Department will provide after hour coverage beginning at 8:00 pm to 8:00 am. We would also like to thank Ms. Durante for making it possible to have extended coverage on St. Thomas campus.
Office Coverage:
During this period, we are requesting that all Departments within the university take full responsibility for providing coverage for unanswered telephone calls in their respective areas. ITS is recommending that departments use the *7 feature as a means of coverage to pick-up ringing phones in their department. If a telephone is ringing dial *7 and the call will be pick-up by the person dialing *7.
If Departments think that may need an answering machine during this brief time of no voice mail service. ITS is recommending that the department wait for one week then if you must get one go to from Office Max. The answering machine should be an analog device and can be connected to your fax machine line. All extensions requiring answering service will have to be forwarded to the answering machine.
Call Forwarding Procedures:
Dial *2 from the key pad
At the prompt dial extension that phone is being forwarded to
To Un-Forward Calls:
Dial # 2 from the key pad
Prompt tells you phone has been un-forwarded.
Information & Technology Services will provide daily updates to the university community to keep you abreast of the progress and implementation of the new voice mail system. We anticipate resolution by the end of the week.
Information & Technology Service would like to apologize for any inconvenience this may cause. If you have any questions regarding this communication please contact me directly by email at cwheatl@uvi.edu , email helpdesk@uvi.edu or you may call the helpdesk at ext. 1466.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Technology Update: Audix is completely dead
Office of the CIO
August 24, 2009
TECHNOLOGY UPDATE: AUDIX
Greetings UVI Community,
This communication is to inform all users that Audix, is now officially dead and cannot be restored. Information & Technology Services is working on a solution for the replacement of our voice mail system; we will provide an update by Friday, August 28, 2009 as to when the system will be replaced.
Information & Technology Service would like to apologize to the university community for any inconvenience this system failure may cause.
If you have any questions regarding this communication please contact me directly by email at cwheatl@uvi.edu , email helpdesk@uvi.edu or you may call the helpdesk at ext. 1466.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
August 24, 2009
TECHNOLOGY UPDATE: AUDIX
Greetings UVI Community,
This communication is to inform all users that Audix, is now officially dead and cannot be restored. Information & Technology Services is working on a solution for the replacement of our voice mail system; we will provide an update by Friday, August 28, 2009 as to when the system will be replaced.
Information & Technology Service would like to apologize to the university community for any inconvenience this system failure may cause.
If you have any questions regarding this communication please contact me directly by email at cwheatl@uvi.edu , email helpdesk@uvi.edu or you may call the helpdesk at ext. 1466.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
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