Office of the CIO
December 14, 2010
Technology Update: Scheduling events in EMS
Events Management System (EMS) is currently used for scheduling events throughout UVI. The class schedule, once finalized, is sent from Banner to EMS after which time events are entered in the system. All classes and events are then available for view through Virtual EMS http://schedule.uvi.edu.
Starting Spring 2011, Virtual EMS will be used for scheduling events as well. Instead of calling or emailing someone, persons can request rooms online.
UVI scheduling staff will review the requests and inform the requestor if his/her request is approved.
During Spring 2011, EMS will also be available through the portal. Once a user logs in there, the application will be one click away without the need to enter user credentials via EMS direct link.
If you have any questions please contact the helpdesk at helpdesk@uvi.edu with your inquires!
“Service is Key”
Thursday, December 16, 2010
Saturday, December 11, 2010
Libraries schedule in December
Greetings University Community,
Season’s Greetings and Happy Holidays to one and all!
St. Thomas Campus Library:
Will be closed beginning Sunday, December 12, 2010 to Sunday, January 2, 2011 and will reopen on Monday, January 3, 2011 at 8:00 am. The ITS Staff will be away at the annual ITS retreat on Wednesday, December 15, 2010.
St. Croix Campus Library:
The St. Croix Campus Library will observe Intersession Hours beginning Sunday, December 12, 2010 to Friday, December 17, 2010. The Library will open at 8:00 am and will close at 4:30 pm daily.
Happy Holidays!
Season’s Greetings and Happy Holidays to one and all!
St. Thomas Campus Library:
Will be closed beginning Sunday, December 12, 2010 to Sunday, January 2, 2011 and will reopen on Monday, January 3, 2011 at 8:00 am. The ITS Staff will be away at the annual ITS retreat on Wednesday, December 15, 2010.
St. Croix Campus Library:
The St. Croix Campus Library will observe Intersession Hours beginning Sunday, December 12, 2010 to Friday, December 17, 2010. The Library will open at 8:00 am and will close at 4:30 pm daily.
Happy Holidays!
Wednesday, December 8, 2010
Libraries schedule in December
Greetings University Community,
Season’s Greetings and Happy Holidays to one and all!
St. Thomas Campus Library:
Will be closed beginning Sunday, December 12, 2010 to Sunday, January 2, 2011 and will reopen on Monday, January 3, 2011 at 8:00 am. The ITS Staff will be away at the annual ITS retreat on Wednesday, December 15, 2010.
St. Croix Campus Library:
The St. Croix Campus Library will observe Intersession Hours beginning Sunday, December 12, 2010 to Friday, December 17, 2010. The Library will open at 8:00 am and will close at 4:30 pm daily.
Happy Holidays!
Season’s Greetings and Happy Holidays to one and all!
St. Thomas Campus Library:
Will be closed beginning Sunday, December 12, 2010 to Sunday, January 2, 2011 and will reopen on Monday, January 3, 2011 at 8:00 am. The ITS Staff will be away at the annual ITS retreat on Wednesday, December 15, 2010.
St. Croix Campus Library:
The St. Croix Campus Library will observe Intersession Hours beginning Sunday, December 12, 2010 to Friday, December 17, 2010. The Library will open at 8:00 am and will close at 4:30 pm daily.
Happy Holidays!
Libraries hours of operation in December
Greetings University Community,
Season’s Greetings and Happy Holidays to one and all!
Libraries hours of operation in December:
The Libraries will observe Intersession Hours beginning Sunday, December 12, 2010 to Friday, December 17, 2010. The Library will open at 8:00 am and will close at 4:30 pm daily.
Due to renovations taking place in the St. Thomas Library it will be closed to patrons during Intersession hours.
The Libraries on both campuses will be closed to patrons on Wednesday, December 15, 2010 for our annual ITS retreat.
Helpdesk services will be available via ext. 1466 plus users can forward service requests to helpdesk@uvi.edu. All systems will be evaluated by technical support prior to our departure. To endure all systems are functioning correctly.
The Libraries will be closed during the University Christmas Recess beginning Monday, December 20, 2010 and will reopen on Monday, January 3, 2011.
Happy Holidays!
Season’s Greetings and Happy Holidays to one and all!
Libraries hours of operation in December:
The Libraries will observe Intersession Hours beginning Sunday, December 12, 2010 to Friday, December 17, 2010. The Library will open at 8:00 am and will close at 4:30 pm daily.
Due to renovations taking place in the St. Thomas Library it will be closed to patrons during Intersession hours.
The Libraries on both campuses will be closed to patrons on Wednesday, December 15, 2010 for our annual ITS retreat.
Helpdesk services will be available via ext. 1466 plus users can forward service requests to helpdesk@uvi.edu. All systems will be evaluated by technical support prior to our departure. To endure all systems are functioning correctly.
The Libraries will be closed during the University Christmas Recess beginning Monday, December 20, 2010 and will reopen on Monday, January 3, 2011.
Happy Holidays!
Saturday, November 27, 2010
BLACKBOARD IS NOW WORKING
TECHNOLOGY UPDATE:
All issues with Blackboard have been tested and resolved. However, if you require additional assistance please contact the helpdesk at ext. 1466 or email helpdesk@uvi.edu. Thank you!
All issues with Blackboard have been tested and resolved. However, if you require additional assistance please contact the helpdesk at ext. 1466 or email helpdesk@uvi.edu. Thank you!
Blackboard is currently unavailable
November 27, 2010
Greetings UVI Community,
Please be informed that Blackboard Course Management system is down at this time. UVI technicians are currently troubleshooting and attempting to restore service as soon as possible.
We will provide another update as soon as one becomes available. Information & Technology Service would like to apologize for any inconvenience this may cause.
“Service is Key”
Greetings UVI Community,
Please be informed that Blackboard Course Management system is down at this time. UVI technicians are currently troubleshooting and attempting to restore service as soon as possible.
We will provide another update as soon as one becomes available. Information & Technology Service would like to apologize for any inconvenience this may cause.
“Service is Key”
Tuesday, November 23, 2010
Disaster recovery and failover testing will be performed on Thursday, November 25, 2010 between 8:00 AM to 9:00
Office of the CIO
November 23, 2010
Greetings UVI,
This message is to alert all users that disaster recovery and failover testing will be performed on the network over the Thanksgiving break. We anticipate that users many experience intermittent service on Thursday, November 25, 2010 between 8:00 AM to 9:00 AM during the testing window. All services will be available during the Thanksgiving holiday break.
If you have any concerns regarding the service window please contact the helpdesk by email at helpdesk@uvi.edu or call ext. 1466 to speak to a customer service agent!
Happy Thanksgiving to all!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
University of the Virgin Islands
November 23, 2010
Greetings UVI,
This message is to alert all users that disaster recovery and failover testing will be performed on the network over the Thanksgiving break. We anticipate that users many experience intermittent service on Thursday, November 25, 2010 between 8:00 AM to 9:00 AM during the testing window. All services will be available during the Thanksgiving holiday break.
If you have any concerns regarding the service window please contact the helpdesk by email at helpdesk@uvi.edu or call ext. 1466 to speak to a customer service agent!
Happy Thanksgiving to all!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
University of the Virgin Islands
Second Notice: UVI Libraries will be closed for Thanksgiving Day and Fortsberg Discovery Day
Office of the CIO
November 17, 2010
Greeting University Community,
The UVI Libraries will be closed in observance of Thanksgiving Day and Fortsberg Discovery Day on Thursday, November 25, 2010 and Friday, November 26, 2010.
Regular Libraries hours will resume on:
Saturday, November 27, 2010 9:00 am - 5:00 pm
Sunday, November 28, 2010 1:00 pm – 8:00 pm
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager, Technology Customer Service
November 17, 2010
Greeting University Community,
The UVI Libraries will be closed in observance of Thanksgiving Day and Fortsberg Discovery Day on Thursday, November 25, 2010 and Friday, November 26, 2010.
Regular Libraries hours will resume on:
Saturday, November 27, 2010 9:00 am - 5:00 pm
Sunday, November 28, 2010 1:00 pm – 8:00 pm
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager, Technology Customer Service
UPDATE: Blackboard Course Management system is not allowing users to login at this time
TECHNOLOGY UPDATE:
All issues with logging into Blackboard have been tested and resolved. However, if you require additional assistance please contact the helpdesk at ext. 1466 or email helpdesk@uvi.edu. Thank you!
All issues with logging into Blackboard have been tested and resolved. However, if you require additional assistance please contact the helpdesk at ext. 1466 or email helpdesk@uvi.edu. Thank you!
Blackboard Course Management system is not allowing users to login at this time
Office of the CIO
November 22, 2010
Greetings UVI Community,
Please be informed that Blackboard Course Management system is not allowing users to login at this time. UVI technicians are currently troubleshooting and attempting to restore service as soon as possible.
We will provide another as soon as one becomes available.
If you have any questions please call the helpdesk at extension 1466 or email your question to helpdesk@uvi.edu.
Information & Technology Service would like to apologize for any inconvenience this may cause.
“Service is Key”
November 22, 2010
Greetings UVI Community,
Please be informed that Blackboard Course Management system is not allowing users to login at this time. UVI technicians are currently troubleshooting and attempting to restore service as soon as possible.
We will provide another as soon as one becomes available.
If you have any questions please call the helpdesk at extension 1466 or email your question to helpdesk@uvi.edu.
Information & Technology Service would like to apologize for any inconvenience this may cause.
“Service is Key”
Wednesday, November 17, 2010
UVI Libraries will be closed for Thanksgiving Day and Fortsberg Discovery Day
Office of the CIO
November 17, 2010
Greeting University Community,
The UVI Libraries will be closed in observance of Thanksgiving Day and Fortsberg Discovery Day on Thursday, November 25, 2010 and Friday, November 26, 2010.
Regular Libraries hours will resume on:
Saturday, November 27, 2010 9:00 am - 5:00 pm
Sunday, November 28, 2010 1:00 pm – 8:00 pm
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
November 17, 2010
Greeting University Community,
The UVI Libraries will be closed in observance of Thanksgiving Day and Fortsberg Discovery Day on Thursday, November 25, 2010 and Friday, November 26, 2010.
Regular Libraries hours will resume on:
Saturday, November 27, 2010 9:00 am - 5:00 pm
Sunday, November 28, 2010 1:00 pm – 8:00 pm
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Saturday, November 13, 2010
UPDATE: Telephone system on the St. Croix campus NOW FULLY OPERATIONAL
7:00 PM TECHNOLOGY UPDATE:
The telephone system on St. Croix has been repaired and is fully operational. Thanks to the St. Croix ITS technicians, Derval and Elroy and Envision Technologies for all their hard work and diligence.
If you have any concerns, please contact the helpdesk at helpdesk@uvi.edu or call ext. 1466.
With regard,
Kelly Harrigan
ENS Manager
The telephone system on St. Croix has been repaired and is fully operational. Thanks to the St. Croix ITS technicians, Derval and Elroy and Envision Technologies for all their hard work and diligence.
If you have any concerns, please contact the helpdesk at helpdesk@uvi.edu or call ext. 1466.
With regard,
Kelly Harrigan
ENS Manager
UPDATE: Telephone system on the St. Croix campus sustained equipment damage as a result of a power failure
3:00 PM TECHNOLOGY UPDATE:
Replacement telephone equipment has landed on St. Croix . St. Croix campus technical staff is headed to Customs attempting to clear equipment through Customs today. Installation of equipment will commence today if equipment is cleared by Customs. ITS will work diligently to restore service this evening if all goes as planned .
If you have any concerns, please contact the helpdesk at helpdesk@uvi.edu or call ext. 1466.
ITS apologizes for any inconvenience this service outage may cause.
Replacement telephone equipment has landed on St. Croix . St. Croix campus technical staff is headed to Customs attempting to clear equipment through Customs today. Installation of equipment will commence today if equipment is cleared by Customs. ITS will work diligently to restore service this evening if all goes as planned .
If you have any concerns, please contact the helpdesk at helpdesk@uvi.edu or call ext. 1466.
ITS apologizes for any inconvenience this service outage may cause.
Friday, November 12, 2010
Telephone system on the St. Croix campus sustained equipment damage as a result of a power failure
Office of the CIO
November 12, 2010
Technology Update for November 12, 2010
Greetings to All,
This email is to let you know that the telephone system on the St. Croix campus sustained equipment damage as a result of a power failure experienced on Wednesday during the heavy rains.
Users on St. Croix campus will not be able to complete internal or external calls. In addition, users on the St. Thomas will not be able to complete calls to the St. Croix campus.
Replacement telephone equipment should arrive on St. Croix today if weather conditions permit. Once Customs is cleared, installation of replacement equipment will commence.
We will provide another update by 3:00 pm today.
All uvi.edu (Blackboard, BanWeb, etc) and Internet services are functioning on the St. Croix Campus.
ITS apologizes for any inconvenience this service outage may cause.
November 12, 2010
Technology Update for November 12, 2010
Greetings to All,
This email is to let you know that the telephone system on the St. Croix campus sustained equipment damage as a result of a power failure experienced on Wednesday during the heavy rains.
Users on St. Croix campus will not be able to complete internal or external calls. In addition, users on the St. Thomas will not be able to complete calls to the St. Croix campus.
Replacement telephone equipment should arrive on St. Croix today if weather conditions permit. Once Customs is cleared, installation of replacement equipment will commence.
We will provide another update by 3:00 pm today.
All uvi.edu (Blackboard, BanWeb, etc) and Internet services are functioning on the St. Croix Campus.
ITS apologizes for any inconvenience this service outage may cause.
Wednesday, November 10, 2010
Groups can conduct polling through UVI’s portal
Office of the CIO
November 9, 2010
Did you know that groups can conduct polling or voting through UVI’s portal at https://mycampus.uvi.edu ?
The portal can be used to poll specific groups, or host elections. Faculty votes, student government or staff council voting all can be done using the portal…….
The poll is created by the administrator of a community (e.g. students, staff or administrators) If a vote is required by the entire university community (for example to choose the date of a party), then the poll is created by the portal administrator.
For more information on the portal you can forward your questions to our portal administrator through the helpdesk.
“Service is Key”
November 9, 2010
Did you know that groups can conduct polling or voting through UVI’s portal at https://mycampus.uvi.edu ?
The portal can be used to poll specific groups, or host elections. Faculty votes, student government or staff council voting all can be done using the portal…….
The poll is created by the administrator of a community (e.g. students, staff or administrators) If a vote is required by the entire university community (for example to choose the date of a party), then the poll is created by the portal administrator.
For more information on the portal you can forward your questions to our portal administrator through the helpdesk.
“Service is Key”
RE: Connection Problems with VC
UPDATE:
Greetings UVI Community,
The VC connection issue has been resolved and classes on both campuses are now connected. Thank you for your patience.
"Service is Key"
Greetings UVI Community,
The VC connection issue has been resolved and classes on both campuses are now connected. Thank you for your patience.
"Service is Key"
Connection Problems with VC
Greetings UVI Community,
This email is to let you know we are currently experiencing connection problems with our VC rooms between both campuses. Currently staff is trouble shooting the problem and attempting to repair.
We will forward another email as soon as more information is available
This email is to let you know we are currently experiencing connection problems with our VC rooms between both campuses. Currently staff is trouble shooting the problem and attempting to repair.
We will forward another email as soon as more information is available
Second Notice: UVI Libraries will be closed in observance of the Veterans Day Holiday
Second Notice:
Office of the CIO
November 4, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Veterans Day Holiday on Thursday, November 11, 2010. Regular hours will resume on Friday, November 12, 2010 at 8:00 a.m.
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access on Wednesday, November 11, 2010.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Office of the CIO
November 4, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Veterans Day Holiday on Thursday, November 11, 2010. Regular hours will resume on Friday, November 12, 2010 at 8:00 a.m.
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access on Wednesday, November 11, 2010.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Tuesday, November 9, 2010
UPDATE: Technology issues resolved on ST. Croix
Technology Update for November 8, 2010
Greetings to All,
All uvi.edu network services have been restored on the St. Croix Campus. Please note we were experiencing difficulties restoring the telephone system on the St. Croix campus. The telephone system is now operational
If users on St. Croix experience any difficulties with completing internal or external calls please contact the helpdesk for assistance.
ITS Services apologize for any inconveniences this service outage may cause.
Office of the CIO
November 7, 2010
Greetings UVI,
Please be informed that due to the St. Croix campus only receiving single phase power from WAPA today. The St. Croix Library had to close before it's regular scheduled time. Plus, telephone, internet and other uvi.edu services are not currently accessible. These services should be restored by the opening of business tomorrow. However, if users on the St. Croix campus experience any problems with accessing technology resources in the morning please make a report to the ITS helpdesk at ext. 1466.
Good evening to all!
Cherie Wheatley
Manager of Technology Customer Service
Greetings to All,
All uvi.edu network services have been restored on the St. Croix Campus. Please note we were experiencing difficulties restoring the telephone system on the St. Croix campus. The telephone system is now operational
If users on St. Croix experience any difficulties with completing internal or external calls please contact the helpdesk for assistance.
ITS Services apologize for any inconveniences this service outage may cause.
Office of the CIO
November 7, 2010
Greetings UVI,
Please be informed that due to the St. Croix campus only receiving single phase power from WAPA today. The St. Croix Library had to close before it's regular scheduled time. Plus, telephone, internet and other uvi.edu services are not currently accessible. These services should be restored by the opening of business tomorrow. However, if users on the St. Croix campus experience any problems with accessing technology resources in the morning please make a report to the ITS helpdesk at ext. 1466.
Good evening to all!
Cherie Wheatley
Manager of Technology Customer Service
Technology issues cause by WAPA today
Technology Update for November 8, 2010
Greetings to All,
All uvi.edu network services have been restored on the St. Croix Campus. Please note we were experiencing difficulties restoring the telephone system on the St. Croix campus. The telephone system is now operational
If users on St. Croix experience any difficulties with completing internal or external calls please contact the helpdesk for assistance.
ITS Services apologize for any inconveniences this service outage may cause.
Office of the CIO
November 7, 2010
Greetings UVI,
Please be informed that due to the St. Croix campus only receiving single phase power from WAPA today. The St. Croix Library had to close before it's regular scheduled time. Plus, telephone, internet and other uvi.edu services are not currently accessible. These services should be restored by the opening of business tomorrow. However, if users on the St. Croix campus experience any problems with accessing technology resources in the morning please make a report to the ITS helpdesk at ext. 1466.
Good evening to all!
Cherie Wheatley
Manager of Technology Customer Service
Greetings to All,
All uvi.edu network services have been restored on the St. Croix Campus. Please note we were experiencing difficulties restoring the telephone system on the St. Croix campus. The telephone system is now operational
If users on St. Croix experience any difficulties with completing internal or external calls please contact the helpdesk for assistance.
ITS Services apologize for any inconveniences this service outage may cause.
Office of the CIO
November 7, 2010
Greetings UVI,
Please be informed that due to the St. Croix campus only receiving single phase power from WAPA today. The St. Croix Library had to close before it's regular scheduled time. Plus, telephone, internet and other uvi.edu services are not currently accessible. These services should be restored by the opening of business tomorrow. However, if users on the St. Croix campus experience any problems with accessing technology resources in the morning please make a report to the ITS helpdesk at ext. 1466.
Good evening to all!
Cherie Wheatley
Manager of Technology Customer Service
Technology issues cause by WAPA today
Office of the CIO
November 7, 2010
Greetings UVI,
Please be informed that due to the St. Croix campus only receiving single phase power from WAPA today. The St. Croix Library had to close before it's regular scheduled time. Plus, telephone, internet and other uvi.edu services are not currently accessible. These services should be restored by the opening of business tomorrow. However, if users on the St. Croix campus experience any problems with accessing technology resources in the morning please make a report to the ITS helpdesk at ext. 1466.
Good evening to all!
Cherie Wheatley
Manager of Technology Customer Service
November 7, 2010
Greetings UVI,
Please be informed that due to the St. Croix campus only receiving single phase power from WAPA today. The St. Croix Library had to close before it's regular scheduled time. Plus, telephone, internet and other uvi.edu services are not currently accessible. These services should be restored by the opening of business tomorrow. However, if users on the St. Croix campus experience any problems with accessing technology resources in the morning please make a report to the ITS helpdesk at ext. 1466.
Good evening to all!
Cherie Wheatley
Manager of Technology Customer Service
Library Renovations Continue ……….
Office of the CIO
November 4, 2010
Library Renovations Continue ……….
Please be careful and excuse the noise as we modernize our library into a 21st century learning commons.
During this renovation period, the back area of the library (including both the east and west Bound Journal study areas) will be off limits and the books placed in storage. There will be no direct or immediate access to books within call number range KF 4192.5 through PS 3555; the corresponding subject areas include Law, Education, Fine Arts, Language and Literature. Please note, stored books may be requested by filling out a call slip and will be retrieved within 24 hours, Monday-Friday. Books requested on week-ends may not be available until Monday.
The compact shelving has arrived and new carpeting will be installed in the back area next week! Please note, trailers and dumpster will occupy several of the parking spaces in the back of the library; we apologize for any inconvenience this may cause. We are creating a new learning environment for you the 21st century learner. Stay tuned for the next update of ITS on the move! ! !
“Service is Key”
Cherie Wheatley
Office of the CIO
November 4, 2010
Library Renovations Continue ……….
Please be careful and excuse the noise as we modernize our library into a 21st century learning commons.
During this renovation period, the back area of the library (including both the east and west Bound Journal study areas) will be off limits and the books placed in storage. There will be no direct or immediate access to books within call number range KF 4192.5 through PS 3555; the corresponding subject areas include Law, Education, Fine Arts, Language and Literature. Please note, stored books may be requested by filling out a call slip and will be retrieved within 24 hours, Monday-Friday. Books requested on week-ends may not be available until Monday.
The compact shelving has arrived and new carpeting will be installed in the back area next week! Please note, trailers and dumpster will occupy several of the parking spaces in the back of the library; we apologize for any inconvenience this may cause. We are creating a new learning environment for you the 21st century learner. Stay tuned for the next update of ITS on the move! ! !
“Service is Key”
Cherie Wheatley
Office of the CIO
UVI Libraries will be closed in observance of the Veterans Day Holiday on Thursday,
Office of the CIO
November 4, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Veterans Day Holiday on Thursday, November 11, 2010. Regular hours will resume on Friday, November 12, 2010 at 8:00 a.m.
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access on Wednesday, November 11, 2010.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
November 4, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Veterans Day Holiday on Thursday, November 11, 2010. Regular hours will resume on Friday, November 12, 2010 at 8:00 a.m.
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access on Wednesday, November 11, 2010.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Wednesday, October 27, 2010
Ralph M. Paiewonsky Library will be undergoing renovations
Office of the CIO
October 25, 2010
N
otice to UVI Community
The Ralph M. Paiewonsky Library will be undergoing renovations beginning Monday, October 25, 2010, and continuing through the end of the semester.
During this renovation period, the back area (including both the east and west Bound Journal study areas) of the library will be blocked off and the books will be placed in storage. There will be no direct or immediate access to books within call number range KF 4192.5 through PS 3555; the corresponding subject areas include Law, Education, Fine Arts, Language and Literature. Please note, these books may be requested by filling out a call slip and will be retrieved within 24 hours, Monday-Friday.
Books requested on week-ends may not be available until Monday. Inter-library loan requests from STX for books in these areas will also be affected.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we make improvements to our learning environments.
Click on the link below in order to access the Storage Collection Request form to request items housed in RMP Library's storage collections. Items requested will be delivered to the RMP Library's circulation desk and held for pickup for seven days. To check for online availability, look up titles in UVI Library Catalog.
http://www.formdesk.com/UVI/LibraryForm
October 25, 2010
N
otice to UVI Community
The Ralph M. Paiewonsky Library will be undergoing renovations beginning Monday, October 25, 2010, and continuing through the end of the semester.
During this renovation period, the back area (including both the east and west Bound Journal study areas) of the library will be blocked off and the books will be placed in storage. There will be no direct or immediate access to books within call number range KF 4192.5 through PS 3555; the corresponding subject areas include Law, Education, Fine Arts, Language and Literature. Please note, these books may be requested by filling out a call slip and will be retrieved within 24 hours, Monday-Friday.
Books requested on week-ends may not be available until Monday. Inter-library loan requests from STX for books in these areas will also be affected.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we make improvements to our learning environments.
Click on the link below in order to access the Storage Collection Request form to request items housed in RMP Library's storage collections. Items requested will be delivered to the RMP Library's circulation desk and held for pickup for seven days. To check for online availability, look up titles in UVI Library Catalog.
http://www.formdesk.com/UVI/LibraryForm
Tuesday, October 26, 2010
UVI Libraries will be closed in observance of the Liberty Day Holiday on Monday,
Office of the CIO
October 25, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Liberty Day Holiday on Monday, November 1, 2010. Regular hours will resume on Tuesday, November 2, 2010 at 8:00 a.m.
The Libraries will observe regular schedule hours during the weekend. We will be open on Saturday, October 30, 2010 from 9:00 am to 5:00 pm on Sunday, October 31, 2010 from 1:00 pm to 8:00 pm.
In an effort to maintain technology services to students during the Liberty Day Holiday, both campuses will observe the following schedule for student lab access on Monday, November 1, 2010.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
October 25, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Liberty Day Holiday on Monday, November 1, 2010. Regular hours will resume on Tuesday, November 2, 2010 at 8:00 a.m.
The Libraries will observe regular schedule hours during the weekend. We will be open on Saturday, October 30, 2010 from 9:00 am to 5:00 pm on Sunday, October 31, 2010 from 1:00 pm to 8:00 pm.
In an effort to maintain technology services to students during the Liberty Day Holiday, both campuses will observe the following schedule for student lab access on Monday, November 1, 2010.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
myCampus portal : New Services
Office of the CIO
October 20, 2010
Greetings UVI Community!
Did you know??????
Members of the University community now have the opportunity to access secure information seamlessly through the new “myCampus” (mycampus.uvi.edu) portal. We will introduce two new services that can be accessed through the mycampus.uvi.edu portal!
Log in with:
UVI username and password
The portal is secure – the information contained within myCampus is only available to current members of the UVI family – students, faculty and staff.
Services through the “Portal”
Self Service IT helpdesk ticket creation:
Just click on the launch pad link to helpdesk
Fill out the form & submit
Review status of request anytime
This do-it-yourself service saves you time, eliminating the need for you to visit or call the helpdesk.
Building Communities:
Colleges, Classes, Clubs, Committees, Sororities and Fraternities & all organizations
Can have a space to share files and information, discuss topics of interest to the group, etc.
Communities can be public everyone can view and join
Private only the owner can assign a member
Restricted persons can see it but must request membership from the owner
These dynamic tools are available to the University community. Get familiar with the portal, your one stop for UVI resources and information!
If you have any questions, concerns or comments about the myCampus portal, please call the UVI Help Desk at ext. 1466 or send an e-mail to helpdesk@uvi.edu.
Stay tuned will be introduce two more services next week! “ Happy Portaling”!........................
October 20, 2010
Greetings UVI Community!
Did you know??????
Members of the University community now have the opportunity to access secure information seamlessly through the new “myCampus” (mycampus.uvi.edu) portal. We will introduce two new services that can be accessed through the mycampus.uvi.edu portal!
Log in with:
UVI username and password
The portal is secure – the information contained within myCampus is only available to current members of the UVI family – students, faculty and staff.
Services through the “Portal”
Self Service IT helpdesk ticket creation:
Just click on the launch pad link to helpdesk
Fill out the form & submit
Review status of request anytime
This do-it-yourself service saves you time, eliminating the need for you to visit or call the helpdesk.
Building Communities:
Colleges, Classes, Clubs, Committees, Sororities and Fraternities & all organizations
Can have a space to share files and information, discuss topics of interest to the group, etc.
Communities can be public everyone can view and join
Private only the owner can assign a member
Restricted persons can see it but must request membership from the owner
These dynamic tools are available to the University community. Get familiar with the portal, your one stop for UVI resources and information!
If you have any questions, concerns or comments about the myCampus portal, please call the UVI Help Desk at ext. 1466 or send an e-mail to helpdesk@uvi.edu.
Stay tuned will be introduce two more services next week! “ Happy Portaling”!........................
Thursday, September 30, 2010
Banner Year End Closing Processes
Office of the CIO
September 30, 2010
Greetings University Community,
This note is to inform all Banner users that Banner will not be available after 5:00 PM today to users that are not a part of the Business & Financial Affairs Component. This is necessary in order to facilitate the year end closing procedure perform by Business & Financial Affairs.
Thank you for your cooperation!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
September 30, 2010
Greetings University Community,
This note is to inform all Banner users that Banner will not be available after 5:00 PM today to users that are not a part of the Business & Financial Affairs Component. This is necessary in order to facilitate the year end closing procedure perform by Business & Financial Affairs.
Thank you for your cooperation!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Technology Update: Countdown to the Last
Office of the CIO
September 29, 2010
Technology Update: Countdown to the Last Days of the completion of the Microwave project.
This is an email reminder that the conclusion of the work on the microwave system will conclude by the end of this week. The microwave tower crew is still onsite, between St. Thomas and St. Croix performing quality of service testing of the microwave connection between both islands.
Testing will continue tomorrow September 30, 2010 from 8:00 AM to 12:00 noon. During this testing window, the inter-island communication system may be intermittent. Video Conference and data connections will remain functional but the 4 digit dial and voicemail for St. Croix users will not be operational.
• Users on St. Croix campus can access the St. Thomas campus by dialing 693 and the 4 digit extension of the person you are trying to call.
• Users on the St. Thomas campus can access the St. Croix campus by dialing 692 the 4 digit extension of the person you are trying to call.
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
Information and Technology Service apologizes for any inconveniences this may cause. Thank you in advance for your patience as we work through implementation of the new microwave system.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
September 29, 2010
Technology Update: Countdown to the Last Days of the completion of the Microwave project.
This is an email reminder that the conclusion of the work on the microwave system will conclude by the end of this week. The microwave tower crew is still onsite, between St. Thomas and St. Croix performing quality of service testing of the microwave connection between both islands.
Testing will continue tomorrow September 30, 2010 from 8:00 AM to 12:00 noon. During this testing window, the inter-island communication system may be intermittent. Video Conference and data connections will remain functional but the 4 digit dial and voicemail for St. Croix users will not be operational.
• Users on St. Croix campus can access the St. Thomas campus by dialing 693 and the 4 digit extension of the person you are trying to call.
• Users on the St. Thomas campus can access the St. Croix campus by dialing 692 the 4 digit extension of the person you are trying to call.
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
Information and Technology Service apologizes for any inconveniences this may cause. Thank you in advance for your patience as we work through implementation of the new microwave system.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Wednesday, September 22, 2010
Completion of the microwave project
Office of the CIO
September 22, 2010
Greetings University Community,
Technology Update: On the conclusion of the microwave project.
The microwave tower crew will be onsite, between St. Thomas and St. Croix starting today to complete the final punch list tasks of the microwave project.
• Removal of the old system
• Configuring of the new system for system redundancy
A maintenance window has been scheduled for today during the hours of 8 am to 12 pm when there are the fewest VC classes/meetings. Please note that the tower crew cannot climb the towers after dark and the most VC classes are in the evening and after 5:30 pm.
During the maintenance window, the inter-island communication system may be intermittent. The Data Tunnel will remain operational so VC and data will work but the 4 digit dial and voicemail for St. Croix users will not be operational.
• Users on St. Croix campus can access the St. Thomas campus by dialing 693 and the 4 digit extension of the person you are trying to call.
• Users on the St. Thomas campus can access the St. Croix campus by dialing 692 the 4 digit extension of the person you are trying to call.
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
Information and Technology Service apologizes for any inconveniences this outage may have caused. Thank you in advance for your patience as we work through this issue.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
September 22, 2010
Greetings University Community,
Technology Update: On the conclusion of the microwave project.
The microwave tower crew will be onsite, between St. Thomas and St. Croix starting today to complete the final punch list tasks of the microwave project.
• Removal of the old system
• Configuring of the new system for system redundancy
A maintenance window has been scheduled for today during the hours of 8 am to 12 pm when there are the fewest VC classes/meetings. Please note that the tower crew cannot climb the towers after dark and the most VC classes are in the evening and after 5:30 pm.
During the maintenance window, the inter-island communication system may be intermittent. The Data Tunnel will remain operational so VC and data will work but the 4 digit dial and voicemail for St. Croix users will not be operational.
• Users on St. Croix campus can access the St. Thomas campus by dialing 693 and the 4 digit extension of the person you are trying to call.
• Users on the St. Thomas campus can access the St. Croix campus by dialing 692 the 4 digit extension of the person you are trying to call.
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
Information and Technology Service apologizes for any inconveniences this outage may have caused. Thank you in advance for your patience as we work through this issue.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Second Notice: Changes in Loging into Banweb start TODAY
Office of the CIO
September 20, 2010
Greetings University Community,
Good News!
As Information & Technology Services offers users single sign on access to resources, (use of one user name and password for accessing all University applications), ITS is pleased to announce that effective Wednesday September 22, 2010, all UVI, staff and faculty will use their network username (e.g. kbryant) and password instead of their 9 digit UVI ID and pin number to login to BanWeb.
If you have any questions about this change please call the ITS helpdesk at ext. 1466 for assistance.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
September 20, 2010
Greetings University Community,
Good News!
As Information & Technology Services offers users single sign on access to resources, (use of one user name and password for accessing all University applications), ITS is pleased to announce that effective Wednesday September 22, 2010, all UVI, staff and faculty will use their network username (e.g. kbryant) and password instead of their 9 digit UVI ID and pin number to login to BanWeb.
If you have any questions about this change please call the ITS helpdesk at ext. 1466 for assistance.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Monday, September 20, 2010
Changes in Banweb Login Completed
Office of the CIO
September 20, 2010
Greetings University Community,
Good News!
As Information & Technology Services offers users single sign on access to resources, (use of one user name and password for accessing all University applications), ITS is pleased to announce that effective Wednesday September 22, 2010, all UVI, staff and faculty will use their network username (e.g. kbryant) and password instead of their 9 digit UVI ID and pin number to login to BanWeb.
If you have any questions about this change please call the ITS helpdesk at ext. 1466 for assistance.
“Service is Key”
Cherie Wheatley
Office of the CIO
September 20, 2010
Greetings University Community,
Good News!
As Information & Technology Services offers users single sign on access to resources, (use of one user name and password for accessing all University applications), ITS is pleased to announce that effective Wednesday September 22, 2010, all UVI, staff and faculty will use their network username (e.g. kbryant) and password instead of their 9 digit UVI ID and pin number to login to BanWeb.
If you have any questions about this change please call the ITS helpdesk at ext. 1466 for assistance.
“Service is Key”
Cherie Wheatley
Office of the CIO
Wednesday, September 15, 2010
Four Digit Dialing between campuses
Office of the CIO
September 14, 2010
Greetings Colleagues,
This message is to inform the UVI community, that 4digit dialing is not working on the St. Croix campus technicians are currently working on repairing the problem.
During this period please use the following directions to call between both campuses.
• On St. Thomas users can dial 692- plus 4digit extension of the person
• On St. Croix users can dial 693- plus 4digit extension of the person
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
Information and Technology Service apologies for any inconveniences this outage may cause. Thank you in advance for your patience.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
September 14, 2010
Greetings Colleagues,
This message is to inform the UVI community, that 4digit dialing is not working on the St. Croix campus technicians are currently working on repairing the problem.
During this period please use the following directions to call between both campuses.
• On St. Thomas users can dial 692- plus 4digit extension of the person
• On St. Croix users can dial 693- plus 4digit extension of the person
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
Information and Technology Service apologies for any inconveniences this outage may cause. Thank you in advance for your patience.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Service restored
Office of the CIO
September 13, 2010
Technology Update: Services restored
Greetings UVI Community,
It is my pleasure to inform you that all services are restored!!! If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.
Regards,
RD Shells
Manager
Learning Resources and Student Technology Services
September 13, 2010
Technology Update: Services restored
Greetings UVI Community,
It is my pleasure to inform you that all services are restored!!! If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.
Regards,
RD Shells
Manager
Learning Resources and Student Technology Services
Network Outage on both campuses
Office of the CIO
September 13, 2010
Technology Update: Network Outage on both campuses
Greetings UVI Community,
Please be informed that our Internet service went down around 6PM tonight. Users are unable to access network services. Our technicians are working hard to resolve the issue. The helpdesk will provide another update on the status of our Internet Services as soon as one becomes available. If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.
Thanks in advance for your continued patience and understanding.
RD Shells
Manager
Learning Resources and Student Technology Services
September 13, 2010
Technology Update: Network Outage on both campuses
Greetings UVI Community,
Please be informed that our Internet service went down around 6PM tonight. Users are unable to access network services. Our technicians are working hard to resolve the issue. The helpdesk will provide another update on the status of our Internet Services as soon as one becomes available. If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.
Thanks in advance for your continued patience and understanding.
RD Shells
Manager
Learning Resources and Student Technology Services
Friday, September 10, 2010
St. Thomas Library Entrance through CETL Until Friday
Office of the CIO
September 8, 2010
Greetings Colleagues,
The St. Thomas Library is getting a new Service Desk. Installation will begin on Thursday September 9, 2010. We anticipate the installation of the new Service Desk will be completed by this weekend.
For your safety, during the installation the entrance to the St. Thomas Library will be through the Center for Excellence in Teaching & Learning (CETL). The entrance to the Center is located to the left of the main Library door. Arrows will be posted for your guidance.
If you need further information or have questions please feel free to contact me at the ITS Service Desk via email helpdesk@uvi.edu or call extension 1466 for more details.
ITS apologizes for any inconvenience this may cause.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
September 8, 2010
Greetings Colleagues,
The St. Thomas Library is getting a new Service Desk. Installation will begin on Thursday September 9, 2010. We anticipate the installation of the new Service Desk will be completed by this weekend.
For your safety, during the installation the entrance to the St. Thomas Library will be through the Center for Excellence in Teaching & Learning (CETL). The entrance to the Center is located to the left of the main Library door. Arrows will be posted for your guidance.
If you need further information or have questions please feel free to contact me at the ITS Service Desk via email helpdesk@uvi.edu or call extension 1466 for more details.
ITS apologizes for any inconvenience this may cause.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Friday, September 3, 2010
SECOND NOTICE: Libraries Closed for Labor Day Holiday
SECOND NOTICE:
Office of the CIO
August 25, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Labor Day Holiday on Monday, September 6, 2010.
Regular hours will resume on Tuesday, September 7, 2010 at 8:00 a.m.
Close: Monday, September 6, 2010
Libraries will observe regular scheduled hours during the weekend.
Open: Saturday, September 4, 2010 9:00 am to 5:00 pm
Sunday, September 5, 2010 1:00 pm to 8:00 pm
In an effort to maintain technology services to students during the Labor Day Holiday, both campuses will observe the following schedule for student lab access on Monday, September 6, 2010.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
University of the Virgin Islands
No. 2 John Brewers Bay
St. Thomas, Virgin Islands 00802
340-693-1541 (voice)
340-693-1543 (fax)
cwheatl@uvi.edu
cwheatl@gmail.com
Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness that most frightens us. We ask ourselves, Who am I to be brilliant, gorgeous, talented, fabulous? Actually, who are you not to be? You are a child of God!
Office of the CIO
August 25, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Labor Day Holiday on Monday, September 6, 2010.
Regular hours will resume on Tuesday, September 7, 2010 at 8:00 a.m.
Close: Monday, September 6, 2010
Libraries will observe regular scheduled hours during the weekend.
Open: Saturday, September 4, 2010 9:00 am to 5:00 pm
Sunday, September 5, 2010 1:00 pm to 8:00 pm
In an effort to maintain technology services to students during the Labor Day Holiday, both campuses will observe the following schedule for student lab access on Monday, September 6, 2010.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
University of the Virgin Islands
No. 2 John Brewers Bay
St. Thomas, Virgin Islands 00802
340-693-1541 (voice)
340-693-1543 (fax)
cwheatl@uvi.edu
cwheatl@gmail.com
Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness that most frightens us. We ask ourselves, Who am I to be brilliant, gorgeous, talented, fabulous? Actually, who are you not to be? You are a child of God!
Wednesday, September 1, 2010
Libraries Closed for Labor Day Holiday
Office of the CIO
August 25, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Labor Day Holiday on Monday, September 6, 2010.
Regular hours will resume on Tuesday, September 7, 2010 at 8:00 a.m.
Close: Monday, September 6, 2010
Libraries will observe regular scheduled hours during the weekend.
Open: Saturday, September 4, 2010 9:00 am to 5:00 pm
Sunday, September 5, 2010 1:00 pm to 8:00 pm
In an effort to maintain technology services to students during the Labor Day Holiday, both campuses will observe the following schedule for student lab access on Monday, September 6, 2010.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
August 25, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Labor Day Holiday on Monday, September 6, 2010.
Regular hours will resume on Tuesday, September 7, 2010 at 8:00 a.m.
Close: Monday, September 6, 2010
Libraries will observe regular scheduled hours during the weekend.
Open: Saturday, September 4, 2010 9:00 am to 5:00 pm
Sunday, September 5, 2010 1:00 pm to 8:00 pm
In an effort to maintain technology services to students during the Labor Day Holiday, both campuses will observe the following schedule for student lab access on Monday, September 6, 2010.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Friday, August 6, 2010
BanWeb Login Changes effective Monday, August 9, 2010
Office of the CIO
August 6, 2010
Greetings University Community,
Goods News!
As Information & Technology Services moves towards a single sign on technology, (where users can use one user name and password for accessing all University applications), ITS is pleased to announce that effective Monday August 9, 2010, all UVI, staff and faculty will use their domain username (e.g. kbryant) and password instead of their 9 digit UVI ID and pin number to login to BanWeb.
If you have any questions about this change please call the ITS helpdesk at ext. 1466 for assistance.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
August 6, 2010
Greetings University Community,
Goods News!
As Information & Technology Services moves towards a single sign on technology, (where users can use one user name and password for accessing all University applications), ITS is pleased to announce that effective Monday August 9, 2010, all UVI, staff and faculty will use their domain username (e.g. kbryant) and password instead of their 9 digit UVI ID and pin number to login to BanWeb.
If you have any questions about this change please call the ITS helpdesk at ext. 1466 for assistance.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Thursday, August 5, 2010
Technology Update: St. Croix Internet Services RESTORED
Office of the CIO
August 4, 2010
Technology Update : St. Croix Internet restored
Greetings UVI Community,
Please be informed that Internet services are on St. Croix campus are now operational. Our Internet Service Provider (ISP) Broadband VI had to reset a switch at Blue Mountain on St. Croix. Internet speeds should be connecting at normal speeds now.
If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
August 4, 2010
Technology Update : St. Croix Internet restored
Greetings UVI Community,
Please be informed that Internet services are on St. Croix campus are now operational. Our Internet Service Provider (ISP) Broadband VI had to reset a switch at Blue Mountain on St. Croix. Internet speeds should be connecting at normal speeds now.
If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Technology Update: St. Croix Internet Services Intermittent & Slow
Office of the CIO
August 4, 2010
Greetings UVI Community,
Please be informed that internet services are intermittent on St. Croix campus connecting speeds are slow.
All services can also be accessed outside the St. Croix campus by using a working internet connection. Use the following internet addresses below to connect:
Blackboard.uvi.edu
Banweb.uvi.edu
Exchange.uvi.edu
ITS will provide another update on the status of our Services when one becomes available.
If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
August 4, 2010
Greetings UVI Community,
Please be informed that internet services are intermittent on St. Croix campus connecting speeds are slow.
All services can also be accessed outside the St. Croix campus by using a working internet connection. Use the following internet addresses below to connect:
Blackboard.uvi.edu
Banweb.uvi.edu
Exchange.uvi.edu
ITS will provide another update on the status of our Services when one becomes available.
If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Reminder: UVI Libraries Intersession hours beginning July 30, 2010 to August 22, 2010
SECOND NOTICE : UVI Libraries Intersession hours beginning July 30, 2010 to August 22, 2010
Office of the CIO
July 26, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will observe Intersession hours beginning July 30, 2010 to August 22, 2010. During the Intersession period UVI Libraries will operate during the following hours:
Monday through Friday 8:00 am to 4:30pm
Closed: Saturday & Sunday
Regular hours will resume Monday, August 23, 2010 at 8:00 A.M
Please note all students labs will be closed for maintenance during Intersession.
If you have any questions regarding the Intersession hours please contact the Helpdesk at helpdesk@uvi.edu or call us at 693.1466.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Office of the CIO
July 26, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will observe Intersession hours beginning July 30, 2010 to August 22, 2010. During the Intersession period UVI Libraries will operate during the following hours:
Monday through Friday 8:00 am to 4:30pm
Closed: Saturday & Sunday
Regular hours will resume Monday, August 23, 2010 at 8:00 A.M
Please note all students labs will be closed for maintenance during Intersession.
If you have any questions regarding the Intersession hours please contact the Helpdesk at helpdesk@uvi.edu or call us at 693.1466.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Technology Update St. Croix Internet Restored
Office of the CIO
July 27, 2010
Good Morning UVI Community,
Good news! Our Broadband VI Internet connection of the St. Croix campus has been restored. All Internet Services are now operational on the St. Croix campus!
If you have any questions about your service please contact the helpdesk at helpdesk@uvi.edu or call 693.1466.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
July 27, 2010
Good Morning UVI Community,
Good news! Our Broadband VI Internet connection of the St. Croix campus has been restored. All Internet Services are now operational on the St. Croix campus!
If you have any questions about your service please contact the helpdesk at helpdesk@uvi.edu or call 693.1466.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
UVI Libraries Intersession hours beginning July 30, 2010 to August 22, 2010
Office of the CIO
July 26, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will observe Intersession hours beginning July 30, 2010 to August 22, 2010. During the Intersession period UVI Libraries will operate during the following hours:
Monday through Friday 8:00 am to 4:30pm
Closed: Saturday & Sunday
Regular hours will resume Monday, August 23, 2010 at 8:00 A.M
Please note all students labs will be closed for maintenance during Intersession.
If you have any questions regarding the Intersession hours please contact the Helpdesk at helpdesk@uvi.edu or call us at 693.1466.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
July 26, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will observe Intersession hours beginning July 30, 2010 to August 22, 2010. During the Intersession period UVI Libraries will operate during the following hours:
Monday through Friday 8:00 am to 4:30pm
Closed: Saturday & Sunday
Regular hours will resume Monday, August 23, 2010 at 8:00 A.M
Please note all students labs will be closed for maintenance during Intersession.
If you have any questions regarding the Intersession hours please contact the Helpdesk at helpdesk@uvi.edu or call us at 693.1466.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
RE: Technology Update: Blackboard Services have been restored
Technology Update:
All Blackboard Services are now restored!
All Blackboard Services are now restored!
Technology Update:
Office of the CIO
July 26, 2010
Greetings UVI Community,
Please be informed that Blackboard Course Management system is not accessible at this time. UVI technicians are currently troubleshooting and attempting to restore service as soon as possible.
St. Croix Internet connection is still intermittent and connection speed is slow. Broadband Virgin Islands, our Internet Service Provider on St. Croix indicated that full Internet service should be restored to the St. Croix campus by the end of this week.
The microwave installation crew is back on island this week to complete the work on the new microwave system. As you know the project was delayed as a result of inclement weather last week. ITS will provide another update as to the completion date on Friday.
If you have any questions please call the helpdesk at extension 1466 or email your question to helpdesk@uvi.edu.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
July 26, 2010
Greetings UVI Community,
Please be informed that Blackboard Course Management system is not accessible at this time. UVI technicians are currently troubleshooting and attempting to restore service as soon as possible.
St. Croix Internet connection is still intermittent and connection speed is slow. Broadband Virgin Islands, our Internet Service Provider on St. Croix indicated that full Internet service should be restored to the St. Croix campus by the end of this week.
The microwave installation crew is back on island this week to complete the work on the new microwave system. As you know the project was delayed as a result of inclement weather last week. ITS will provide another update as to the completion date on Friday.
If you have any questions please call the helpdesk at extension 1466 or email your question to helpdesk@uvi.edu.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Technology Update: St. Croix Internet Services Intermittent
Office of the CIO
July 22, 2010
Greetings UVI Community,
Please be informed that internet services are still intermittent on St. Croix campus connecting speeds are slow. Please be patience and if you need the assistance of the helpdesk please call us at ext. 1466 or email helpdesk helpdesk@uvi.edu.
All services can also be accessed outside the St. Croix campus by using a working internet connection. Use the following internet addresses below to connect:
Blackboard.uvi.edu
Banweb.uvi.edu
Exchange.uvi.edu
Our ISP (Internet Service Provider) did sustain tremendous damage to their equipment as a result of the inclement weather conditions over the last week. They are currently attempting to repair/replace equipment as we speak. Unfortunately, at this time I cannot give a timeframe for the completion of this work.
Also, due to the inclement weather the installation of the replacement microwave system has to be postponed a couple of days. The St. Thomas campus can be accessed by dialing 693-XXXX and the extension of the person. Please keep in mind that the voice mail services is not available on the St. Croix campus and new voice message will not be recorded. Voice mail and four digital will be restored once the replacement microwave is operational.
ITS will provide another update on the status of our Services as well as provide another completion date for the final installation of the replacement microwave system.
If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
July 22, 2010
Greetings UVI Community,
Please be informed that internet services are still intermittent on St. Croix campus connecting speeds are slow. Please be patience and if you need the assistance of the helpdesk please call us at ext. 1466 or email helpdesk helpdesk@uvi.edu.
All services can also be accessed outside the St. Croix campus by using a working internet connection. Use the following internet addresses below to connect:
Blackboard.uvi.edu
Banweb.uvi.edu
Exchange.uvi.edu
Our ISP (Internet Service Provider) did sustain tremendous damage to their equipment as a result of the inclement weather conditions over the last week. They are currently attempting to repair/replace equipment as we speak. Unfortunately, at this time I cannot give a timeframe for the completion of this work.
Also, due to the inclement weather the installation of the replacement microwave system has to be postponed a couple of days. The St. Thomas campus can be accessed by dialing 693-XXXX and the extension of the person. Please keep in mind that the voice mail services is not available on the St. Croix campus and new voice message will not be recorded. Voice mail and four digital will be restored once the replacement microwave is operational.
ITS will provide another update on the status of our Services as well as provide another completion date for the final installation of the replacement microwave system.
If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Technology Reminder: Cleaning and deleting old emails in Outlook Exchange
Office of the CIO
July 21, 2010
Technology Reminder: Cleaning and deleting old emails in Outlook Exchange:
The purpose of this email is to encourage all users to get in the habit of regularly archiving or deleting all unnecessary email. The use of email storage has more than doubled this past year, UVI email users are now using close to a terabyte in email storage for both campuses. In an effort to immediately reduce the amount of storage used, please delete unneeded email and AutoArchive email regularly. Additionally, make it a practice to save emails with large attachments, such as pictures and media files, to your local hard drive. Users should check first to confirm, that their hard drive has sufficient storage space. Note, these files can also be saved preferably to an external drive. ITS recommends that all users consider using an alternate backup for important emails.
Here’s how to quickly clean your Inbox in Outlook 2003/2007
If you receive a lot of emails every day your inbox can fill up quickly. Outlook 2003 has an easy way to clean up your inbox quickly without having to go through each email individually to decide what needs to be kept.
To get to this window, click on Tools \ Mailbox Cleanup.
In this window you have several options to choose from. The easiest option is to select AutoArchive, which will move older items into the Archive Folder. You could also choose to empty the deleted items.
One of the more useful features however, is to quickly find all large emails using the “Find items larger than” button. Deleting all the largest emails would very quickly bring your inbox size down to a reasonable size.
Here’s how to configure AutoArchive in Outlook 2007
The AutoArchive feature can be used in order to control what email is kept on the server’s storage and what can be saved to your local hard drive or preferably an external drive. AutoArchive is turned on by default in Outlook 2007 and will actually remove some of the oldest files (you determine the amount of time).
Open Outlook and click on Tools \ Options
Now click on the other tab and click the AutoArchive button.
This opens up a whole menu of options and settings to pick from: for instance you can choose how often AutoArchive runs for example it can run every 20 days. A check should be placed next to “Prompt before AutoArchive runs” so users can confirm the AutoArchive run.
This is also where you decide when to clean out old items. You can select the Browse button to indicate where you want to move them to, your local hard drive or an external drive. You can always select to permanently delete old items if you do not want to keep them around any longer. Click OK to save your settings.
If you have any questions regarding this communication, please feel free to contact us at helpdesk@uvi.edu for more information.
“Service is key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
July 21, 2010
Technology Reminder: Cleaning and deleting old emails in Outlook Exchange:
The purpose of this email is to encourage all users to get in the habit of regularly archiving or deleting all unnecessary email. The use of email storage has more than doubled this past year, UVI email users are now using close to a terabyte in email storage for both campuses. In an effort to immediately reduce the amount of storage used, please delete unneeded email and AutoArchive email regularly. Additionally, make it a practice to save emails with large attachments, such as pictures and media files, to your local hard drive. Users should check first to confirm, that their hard drive has sufficient storage space. Note, these files can also be saved preferably to an external drive. ITS recommends that all users consider using an alternate backup for important emails.
Here’s how to quickly clean your Inbox in Outlook 2003/2007
If you receive a lot of emails every day your inbox can fill up quickly. Outlook 2003 has an easy way to clean up your inbox quickly without having to go through each email individually to decide what needs to be kept.
To get to this window, click on Tools \ Mailbox Cleanup.
In this window you have several options to choose from. The easiest option is to select AutoArchive, which will move older items into the Archive Folder. You could also choose to empty the deleted items.
One of the more useful features however, is to quickly find all large emails using the “Find items larger than” button. Deleting all the largest emails would very quickly bring your inbox size down to a reasonable size.
Here’s how to configure AutoArchive in Outlook 2007
The AutoArchive feature can be used in order to control what email is kept on the server’s storage and what can be saved to your local hard drive or preferably an external drive. AutoArchive is turned on by default in Outlook 2007 and will actually remove some of the oldest files (you determine the amount of time).
Open Outlook and click on Tools \ Options
Now click on the other tab and click the AutoArchive button.
This opens up a whole menu of options and settings to pick from: for instance you can choose how often AutoArchive runs for example it can run every 20 days. A check should be placed next to “Prompt before AutoArchive runs” so users can confirm the AutoArchive run.
This is also where you decide when to clean out old items. You can select the Browse button to indicate where you want to move them to, your local hard drive or an external drive. You can always select to permanently delete old items if you do not want to keep them around any longer. Click OK to save your settings.
If you have any questions regarding this communication, please feel free to contact us at helpdesk@uvi.edu for more information.
“Service is key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Technology Update
Office of the CIO
July 19, 2010
Greetings UVI Community,
Please be informed that due to inclement weather our Internet service may be intermittent on both campuses. Also, due to the inclement weather the installation of the replacement microwave system has to be postponed a couple of days.
ITS will provide another update on the status of our Internet Services as well as provide another completion date for the final installation of the replacement microwave system.
If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
July 19, 2010
Greetings UVI Community,
Please be informed that due to inclement weather our Internet service may be intermittent on both campuses. Also, due to the inclement weather the installation of the replacement microwave system has to be postponed a couple of days.
ITS will provide another update on the status of our Internet Services as well as provide another completion date for the final installation of the replacement microwave system.
If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Technology Update: Network Service has been restored to St. Croix Campus
Office of the CIO
July 19, 2010
Technology Update: Network Service has been restored to St. Croix Campus
Greeting To All,
Network Service has been restored to the St. Croix campus . If you have any questions about your service please contact the helpdesk at 693-1466 or email helpdesk@uvi.edu.
ITS would like to thank the university community for their support and patience.
“Service is Key”
From: Rachelle Shells
Sent: Sunday, July 18, 2010 3:29 PM
To: ALL
Subject: Network issues
Office of the CIO
July 18, 2010
Greetings UVI,
On the St. Croix campus, Broadband VI sustained electrical damage due to the storm. We anticipate repair of the equipment late this evening or early tomorrow. Internet access will be restored once equipment has been repair. Additionally, due to the weather, network resources on the St. Thomas campus were temporarily inaccessible and may cause intermittent interruption for the rest of the evening. Choice, our Internet service provider on the St. Thomas campus is working to maintain services.
ITS would like to thank the UVI community for its patience and understanding.
The helpdesk will provide another update as soon as one becomes available. If you have any questions, please feel free to contact the helpdesk at helpdesk@uvi.edu or call us at 1466.
Thank you for your continued support!
RD Shells
Manager
Learning Resources and Student Technology Services
July 19, 2010
Technology Update: Network Service has been restored to St. Croix Campus
Greeting To All,
Network Service has been restored to the St. Croix campus . If you have any questions about your service please contact the helpdesk at 693-1466 or email helpdesk@uvi.edu.
ITS would like to thank the university community for their support and patience.
“Service is Key”
From: Rachelle Shells
Sent: Sunday, July 18, 2010 3:29 PM
To: ALL
Subject: Network issues
Office of the CIO
July 18, 2010
Greetings UVI,
On the St. Croix campus, Broadband VI sustained electrical damage due to the storm. We anticipate repair of the equipment late this evening or early tomorrow. Internet access will be restored once equipment has been repair. Additionally, due to the weather, network resources on the St. Thomas campus were temporarily inaccessible and may cause intermittent interruption for the rest of the evening. Choice, our Internet service provider on the St. Thomas campus is working to maintain services.
ITS would like to thank the UVI community for its patience and understanding.
The helpdesk will provide another update as soon as one becomes available. If you have any questions, please feel free to contact the helpdesk at helpdesk@uvi.edu or call us at 1466.
Thank you for your continued support!
RD Shells
Manager
Learning Resources and Student Technology Services
Network issues
Office of the CIO
July 18, 2010
Greetings UVI,
On the St. Croix campus, Broadband VI sustained electrical damage due to the storm. We anticipate repair of the equipment late this evening or early tomorrow. Internet access will be restored once equipment has been repair. Additionally, due to the weather, network resources on the St. Thomas campus were temporarily inaccessible and may cause intermittent interruption for the rest of the evening. Choice, our Internet service provider on the St. Thomas campus is working to maintain services.
ITS would like to thank the UVI community for its patience and understanding.
The helpdesk will provide another update as soon as one becomes available. If you have any questions, please feel free to contact the helpdesk at helpdesk@uvi.edu or call us at 1466.
Thank you for your continued support!
RD Shells
Manager
Learning Resources and Student Technology Services
July 18, 2010
Greetings UVI,
On the St. Croix campus, Broadband VI sustained electrical damage due to the storm. We anticipate repair of the equipment late this evening or early tomorrow. Internet access will be restored once equipment has been repair. Additionally, due to the weather, network resources on the St. Thomas campus were temporarily inaccessible and may cause intermittent interruption for the rest of the evening. Choice, our Internet service provider on the St. Thomas campus is working to maintain services.
ITS would like to thank the UVI community for its patience and understanding.
The helpdesk will provide another update as soon as one becomes available. If you have any questions, please feel free to contact the helpdesk at helpdesk@uvi.edu or call us at 1466.
Thank you for your continued support!
RD Shells
Manager
Learning Resources and Student Technology Services
Wednesday, July 14, 2010
JULY 13, 2010: Update On Microwave Replacement
Greetings All,
As you may have noticed the path alignment for the microwave began today, so 4-digit dial to STX is not operating. All extensions and voicemail will have to be accessed via 7 digit dial. That means you will have to check your voicemail on STX, your voicemail light will not work.
It will be at least 48 hours before the service is restored. The Office of the CIO will keep you informed when these services are available. Thank you for your patience – we know our patience is being tested!
Tina
As you may have noticed the path alignment for the microwave began today, so 4-digit dial to STX is not operating. All extensions and voicemail will have to be accessed via 7 digit dial. That means you will have to check your voicemail on STX, your voicemail light will not work.
It will be at least 48 hours before the service is restored. The Office of the CIO will keep you informed when these services are available. Thank you for your patience – we know our patience is being tested!
Tina
Thursday, July 8, 2010
Update On Microwave Replacement
Greetings All,
We are in the final stretch of the inter-island microwave replacement. We have been blessed with a little sunshine to complete the work.
The inter-island data connection has been running over the Internet since June 25th so you will see no change in videoconference services or connection speed to Banner or Blackboard.
However as we start the path alignments in the next hour, St. Croix will not have 4 digit dial capabilities and voicemail will have to be accessed via 7 digit dial. That means you will have to check your voicemail on STX, your voicemail light will not work. These services will be unavailable until SATURDAY.
Pending any rain, we will be operating on the new microwave on Saturday. The crews will be on island through Tuesday as we perform testing and make any necessary adjustment. So do not be alarmed by any brief outages that may occur between Saturday and Monday.
We appreciate your patience as this important step is completed.
Please do not hesitate to call me if you have any questions or concerns.
Tina
Tina M. Koopmans
Chief Information Officer
We are in the final stretch of the inter-island microwave replacement. We have been blessed with a little sunshine to complete the work.
The inter-island data connection has been running over the Internet since June 25th so you will see no change in videoconference services or connection speed to Banner or Blackboard.
However as we start the path alignments in the next hour, St. Croix will not have 4 digit dial capabilities and voicemail will have to be accessed via 7 digit dial. That means you will have to check your voicemail on STX, your voicemail light will not work. These services will be unavailable until SATURDAY.
Pending any rain, we will be operating on the new microwave on Saturday. The crews will be on island through Tuesday as we perform testing and make any necessary adjustment. So do not be alarmed by any brief outages that may occur between Saturday and Monday.
We appreciate your patience as this important step is completed.
Please do not hesitate to call me if you have any questions or concerns.
Tina
Tina M. Koopmans
Chief Information Officer
Monday, June 28, 2010
ITS Holiday announcement
Office of the CIO
June 29, 2010
Greetings University Community:
This communication is to let you know that the UVI Libraries on both campuses will be closed, Friday, July 2, 2010 thru Monday, July 5, 2010 in observance of the VI Emancipation Day and Independence Day Holidays. The Libraries will resume regular hours on Tuesday, July 6, 2010 at 8:00 AM.
VI Emancipation Day and Independence Day Holidays
In an effort to maintain technology services to students during the VI Emancipation Day and Independence Day Holidays, both campuses will observe the following schedule for student lab access Friday, July 2, 2010 thru Monday, July 5, 2010.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
RD Shells
Manager
Learning Resources and Student Technology Services
June 29, 2010
Greetings University Community:
This communication is to let you know that the UVI Libraries on both campuses will be closed, Friday, July 2, 2010 thru Monday, July 5, 2010 in observance of the VI Emancipation Day and Independence Day Holidays. The Libraries will resume regular hours on Tuesday, July 6, 2010 at 8:00 AM.
VI Emancipation Day and Independence Day Holidays
In an effort to maintain technology services to students during the VI Emancipation Day and Independence Day Holidays, both campuses will observe the following schedule for student lab access Friday, July 2, 2010 thru Monday, July 5, 2010.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
RD Shells
Manager
Learning Resources and Student Technology Services
Tuesday, June 22, 2010
Library Intersession & Holiday hours
Office of the CIO
June 21, 2010
Greetings University Community:
This communication is to let you know that the UVI Libraries will observe Intersession Hours 8:00 AM – 4:30 PM, Tuesday, June 22 and Wednesday, June 23, 2010. We will resume regular hours on Thursday, June 24, 2010 at 8:00 AM.
Please note all students labs will be closed for maintenance during intersession.
VI Emancipation Day and Independence Day Holidays
The Libraries on both campuses will be closed, Friday, July 2, 2010 thru Monday, July 5, 2010 in observance of the VI Emancipation Day and Independence Day Holidays. The Libraries will resume regular hours on Tuesday, July 6, 2010 at 8:00 AM.
In an effort to maintain technology services to students during the VI Emancipation Day and Independence Day Holidays, both campuses will observe the following schedule for student lab access Friday, July 2, 2010 thru Monday, July 5, 2010.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
R.D. Shells
Manager
Learning Resources & Student Technology Services
June 21, 2010
Greetings University Community:
This communication is to let you know that the UVI Libraries will observe Intersession Hours 8:00 AM – 4:30 PM, Tuesday, June 22 and Wednesday, June 23, 2010. We will resume regular hours on Thursday, June 24, 2010 at 8:00 AM.
Please note all students labs will be closed for maintenance during intersession.
VI Emancipation Day and Independence Day Holidays
The Libraries on both campuses will be closed, Friday, July 2, 2010 thru Monday, July 5, 2010 in observance of the VI Emancipation Day and Independence Day Holidays. The Libraries will resume regular hours on Tuesday, July 6, 2010 at 8:00 AM.
In an effort to maintain technology services to students during the VI Emancipation Day and Independence Day Holidays, both campuses will observe the following schedule for student lab access Friday, July 2, 2010 thru Monday, July 5, 2010.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
R.D. Shells
Manager
Learning Resources & Student Technology Services
Thursday, June 3, 2010
Network Outage on St. Croix SERVICE RESTORED
Office of the CIO
June 3, 2010 9:05 A.M.
Technology Update: Network Outage on St. Croix Campus
Greetings Colleagues,
The St. Croix campus had been experiencing a network outage since yesterday evening. Technicians have resolved the problem and at this time, network access has been restored to the St. Croix campus. All network services on the St. Croix and St. Thomas campuses are functional.
ITS would like to thank the UVI community for its patience and understanding.
Thank you!
Information & Technology Services
June 3, 2010 9:05 A.M.
Technology Update: Network Outage on St. Croix Campus
Greetings Colleagues,
The St. Croix campus had been experiencing a network outage since yesterday evening. Technicians have resolved the problem and at this time, network access has been restored to the St. Croix campus. All network services on the St. Croix and St. Thomas campuses are functional.
ITS would like to thank the UVI community for its patience and understanding.
Thank you!
Information & Technology Services
Network Outage on St. Croix UPDATE
Office of the CIO
June 3, 2010 8:25 A.M.
Technology Update: Network Outage on St. Croix Campus
Greetings Colleagues,
Yesterday evening the St. Croix campus experienced a network outage. At this time, there is no network access between St. Thomas and St. Croix campuses. Technicians have been working to restore access as soon as possible.
ITS would like to thank the St. Croix community for its patience and understanding.
The ITS helpdesk will provide another update as soon as one becomes available.
Thank you!
Information & Technology Services
June 3, 2010 8:25 A.M.
Technology Update: Network Outage on St. Croix Campus
Greetings Colleagues,
Yesterday evening the St. Croix campus experienced a network outage. At this time, there is no network access between St. Thomas and St. Croix campuses. Technicians have been working to restore access as soon as possible.
ITS would like to thank the St. Croix community for its patience and understanding.
The ITS helpdesk will provide another update as soon as one becomes available.
Thank you!
Information & Technology Services
Network Outage on St. Croix
Office of the CIO
June 3, 2010
Technology Update: Network Outage on St. Croix Campus
Greetings Colleagues,
Please note that the St. Croix campus Network Services went down last evening and the campus is without service at this time. Users will not be able to access network services. Technicians will attempt to resolve this issue first thing this morning.
ITS would like to thank the St. Croix community for its patience and understanding.
The helpdesk will provide another update as soon as one becomes available.
Thank you!
Cherie Wheatley
Office of the CIO
Manager, Technology Customer Service
University of the Virgin Islands
June 3, 2010
Technology Update: Network Outage on St. Croix Campus
Greetings Colleagues,
Please note that the St. Croix campus Network Services went down last evening and the campus is without service at this time. Users will not be able to access network services. Technicians will attempt to resolve this issue first thing this morning.
ITS would like to thank the St. Croix community for its patience and understanding.
The helpdesk will provide another update as soon as one becomes available.
Thank you!
Cherie Wheatley
Office of the CIO
Manager, Technology Customer Service
University of the Virgin Islands
Thursday, May 27, 2010
Second Notice : UVI Libraries Closed for Memorial Day: Monday, May 31, 2010
SECOND NOTICE : LIBRARIES CLOSED ON MEMORIAL DAY!
From: Cherie Wheatley
Sent: Wednesday, May 19, 2010 9:44 AM
To: ALL
Subject: UVI Libraries Closed for Memorial Day: Monday, May 31, 2010
Office of the CIO
May 19, 2010
Greetings Colleagues,
This communication is to let you know that the UVI Libraries will be closed on Monday, May 31, 2010 in observance of the Memorial Day Holiday. The Libraries will resume regular hours on Tuesday, June 1, 2010 at 8:00 a.m.
In an effort to maintain technology services to students during the Memorial Day Holiday, both campuses will observe the following schedule for student lab access on Monday, May 31, 2010.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The help desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk. Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager, Technology Customer Service
From: Cherie Wheatley
Sent: Wednesday, May 19, 2010 9:44 AM
To: ALL
Subject: UVI Libraries Closed for Memorial Day: Monday, May 31, 2010
Office of the CIO
May 19, 2010
Greetings Colleagues,
This communication is to let you know that the UVI Libraries will be closed on Monday, May 31, 2010 in observance of the Memorial Day Holiday. The Libraries will resume regular hours on Tuesday, June 1, 2010 at 8:00 a.m.
In an effort to maintain technology services to students during the Memorial Day Holiday, both campuses will observe the following schedule for student lab access on Monday, May 31, 2010.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The help desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk. Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager, Technology Customer Service
Wednesday, May 19, 2010
UVI Libraries Closed for Memorial Day: Monday, May 31, 2010
Office of the CIO
May 19, 2010
Greetings Colleagues,
This communication is to let you know that the UVI Libraries will be closed on Monday, May 31, 2010 in observance of the Memorial Day Holiday. The Libraries will resume regular hours on Tuesday, June 1, 2010 at 8:00 a.m.
In an effort to maintain technology services to students during the Memorial Day Holiday, both campuses will observe the following schedule for student lab access on Monday, May 31, 2010.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The help desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk. Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
University of the Virgin Islands
May 19, 2010
Greetings Colleagues,
This communication is to let you know that the UVI Libraries will be closed on Monday, May 31, 2010 in observance of the Memorial Day Holiday. The Libraries will resume regular hours on Tuesday, June 1, 2010 at 8:00 a.m.
In an effort to maintain technology services to students during the Memorial Day Holiday, both campuses will observe the following schedule for student lab access on Monday, May 31, 2010.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The help desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk. Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
University of the Virgin Islands
Wednesday, May 12, 2010
Technology Maintenance Updates: Thursday, May 13, 2010
Office of the CIO
May 11, 2010
Technology Maintenance Updates:
Please note that, starting at 10:00 A.M. on Thursday, May 13, 2010. Choice will begin the process of upgrading UVI’s Internet circuit to prepare for multiple, redundant connections. This may cause intermittent Internet access as well as slow down in connecting to sites.
Also, Blackboard will be off-line between 9:00 A.M. and 12 midnight on Thursday, May 13th to allow system administrators time to perform maintenance related system backup and restoration procedures. We do not expect the system to be unavailable the entire time, but users will experience intermittent service during this time.
If you have any questions regarding this notice please feel free to contact our helpdesk at helpdesk@uvi.edu or call us at 1466.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
May 11, 2010
Technology Maintenance Updates:
Please note that, starting at 10:00 A.M. on Thursday, May 13, 2010. Choice will begin the process of upgrading UVI’s Internet circuit to prepare for multiple, redundant connections. This may cause intermittent Internet access as well as slow down in connecting to sites.
Also, Blackboard will be off-line between 9:00 A.M. and 12 midnight on Thursday, May 13th to allow system administrators time to perform maintenance related system backup and restoration procedures. We do not expect the system to be unavailable the entire time, but users will experience intermittent service during this time.
If you have any questions regarding this notice please feel free to contact our helpdesk at helpdesk@uvi.edu or call us at 1466.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Monday, May 10, 2010
Library Intersessions Hours May 10 thru May 16
Office of the CIO
May 10, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will observe intersession hours beginning today May 10, 2010 to May 16, 2010. During the intersession period UVI Libraries will operate during the following hours:
Monday through Friday 8:00am to 4:30pm
Closed: Saturday May 15, 2010 & Sunday, May 16, 2010
Regular hours will resume Monday, May 17, 2010 at 8:00 A.M
Please note all students labs will be closed for maintenance during intersession.
If you have any questions regarding the intersession hours please contact me at helpdesk@uvi.edu or call us at 693.1466.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
May 10, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will observe intersession hours beginning today May 10, 2010 to May 16, 2010. During the intersession period UVI Libraries will operate during the following hours:
Monday through Friday 8:00am to 4:30pm
Closed: Saturday May 15, 2010 & Sunday, May 16, 2010
Regular hours will resume Monday, May 17, 2010 at 8:00 A.M
Please note all students labs will be closed for maintenance during intersession.
If you have any questions regarding the intersession hours please contact me at helpdesk@uvi.edu or call us at 693.1466.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Friday, May 7, 2010
Internet services
Good Day UVI,
CHOICE has been able to restore internet services to the St. Thomas Campus. We will continue to monitor the connection for interruptions to ensure that the service remains constant.
Thanks for your patience and have a great day.
May 7, 2010
Good Day UVI,
Our internet services have been restored. The technicians from Choice indicated that weather conditions have improved and services are back to normal.
Thanks for your patience. Again, if you have any questions or other technology concerns, please don’t hesitate to contact the HelpDesk at ext. 1466.
Regards,
RD Shells, Manager
Learning Resources & Student Technology Services
University of the Virgin Islands
CHOICE has been able to restore internet services to the St. Thomas Campus. We will continue to monitor the connection for interruptions to ensure that the service remains constant.
Thanks for your patience and have a great day.
May 7, 2010
Good Day UVI,
Our internet services have been restored. The technicians from Choice indicated that weather conditions have improved and services are back to normal.
Thanks for your patience. Again, if you have any questions or other technology concerns, please don’t hesitate to contact the HelpDesk at ext. 1466.
Regards,
RD Shells, Manager
Learning Resources & Student Technology Services
University of the Virgin Islands
Internet services
May 7, 2010
Good Day UVI,
We are currently experiencing difficulty with our internet service. Our service provider has been contacted and their preliminary assessment is the signal is being blocked by fog. We will continue to communicate with Choice and hope to have services resumed later today.
We ask your continued patience and apologize for the inconvenience. If you have any questions or other technology concerns, please don’t hesitate to contact the HelpDesk at ext. 1466.
Regards,
RD Shells, Manager
Learning Resources & Student Technology Services
Good Day UVI,
We are currently experiencing difficulty with our internet service. Our service provider has been contacted and their preliminary assessment is the signal is being blocked by fog. We will continue to communicate with Choice and hope to have services resumed later today.
We ask your continued patience and apologize for the inconvenience. If you have any questions or other technology concerns, please don’t hesitate to contact the HelpDesk at ext. 1466.
Regards,
RD Shells, Manager
Learning Resources & Student Technology Services
Monday, May 3, 2010
Banner Upgrade Completed
Office of the CIO
May 2, 2010
Greetings Colleagues,
ITS wishes to thank the UVI community for its patience during the Banner release 7 to 8 upgrade this past Carnival weekend. The upgrade went smoothly. We are currently running Banner 8.2 in all modules.
Users will notice some differences in Banner 8 some small, some large. One notable difference is in the self services feature, students will notice the student and financial aid tabs are now separate.
The ITS/EDUS staff worked throughout the weekend to ensure the database was up and ready for Monday morning. ITS would like to thank all departments that worked in their modules on Saturday and/or Sunday to validate the upgrade. Thank you for putting in this time during the biggest cultural event in the VI!
Please report any issues experienced with Banner/BanWeb to the ITS helpdesk at x1466
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
May 2, 2010
Greetings Colleagues,
ITS wishes to thank the UVI community for its patience during the Banner release 7 to 8 upgrade this past Carnival weekend. The upgrade went smoothly. We are currently running Banner 8.2 in all modules.
Users will notice some differences in Banner 8 some small, some large. One notable difference is in the self services feature, students will notice the student and financial aid tabs are now separate.
The ITS/EDUS staff worked throughout the weekend to ensure the database was up and ready for Monday morning. ITS would like to thank all departments that worked in their modules on Saturday and/or Sunday to validate the upgrade. Thank you for putting in this time during the biggest cultural event in the VI!
Please report any issues experienced with Banner/BanWeb to the ITS helpdesk at x1466
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Wednesday, April 28, 2010
Technology Reminder: Planned Banner Upgrade Tomorrow
Office of the CIO
April 27, 2010
Technology Update: Banner/BanWeb Unavailable due to Planned Upgrade
Greetings University Community,
Please be reminded that the Banner database will be upgraded from version 7 to version 8, starting tomorrow Wednesday, April 28th through Sunday, May 2nd. Please take note that, starting at 4:00 PM on Wednesday, Banner/BanWeb will be unavailable to all users. The Banner database will be accessible on Monday, May 3, 2010.
If you have any questions please contact the ITS Service Desk at ext.1466 or at helpdesk.uvi.edu.
We thank you for your patience!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
April 27, 2010
Technology Update: Banner/BanWeb Unavailable due to Planned Upgrade
Greetings University Community,
Please be reminded that the Banner database will be upgraded from version 7 to version 8, starting tomorrow Wednesday, April 28th through Sunday, May 2nd. Please take note that, starting at 4:00 PM on Wednesday, Banner/BanWeb will be unavailable to all users. The Banner database will be accessible on Monday, May 3, 2010.
If you have any questions please contact the ITS Service Desk at ext.1466 or at helpdesk.uvi.edu.
We thank you for your patience!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Second Notice: Carnival Recess : ITS & Library Schedule
Second Notice: Carnival Recess Schedule
From: Cherie Wheatley
Sent: Thursday, April 22, 2010 12:37 PM
To: ALL
Subject: Carnival Recess : ITS & Library Schedule
Office of the CIO
April 22, 2010
Greetings Colleagues,
During the Carnival Recess, the Libraries on both campuses will observe the following schedule :
Thursday, April 29, 2010
Libraries will open from 8:00 am to 4:30 pm
Friday, April 30, to Saturday, May 1, 2010
Libraries will be closed for the Carnival Recess.
Sunday, May 2, 2010
Libraries will resume regular hours on Sunday, May 2, 2010 at 1:00 PM.
In an effort to maintain services to students during the Carnival recess, computer labs will be available as follows:
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
From: Cherie Wheatley
Sent: Thursday, April 22, 2010 12:37 PM
To: ALL
Subject: Carnival Recess : ITS & Library Schedule
Office of the CIO
April 22, 2010
Greetings Colleagues,
During the Carnival Recess, the Libraries on both campuses will observe the following schedule :
Thursday, April 29, 2010
Libraries will open from 8:00 am to 4:30 pm
Friday, April 30, to Saturday, May 1, 2010
Libraries will be closed for the Carnival Recess.
Sunday, May 2, 2010
Libraries will resume regular hours on Sunday, May 2, 2010 at 1:00 PM.
In an effort to maintain services to students during the Carnival recess, computer labs will be available as follows:
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Thursday, April 22, 2010
Carnival Recess : ITS & Library Schedule
Office of the CIO
April 22, 2010
Greetings Colleagues,
During the Carnival Recess, the Libraries on both campuses will observe the following schedule :
Thursday, April 29, 2010
Libraries will open from 8:00 am to 4:30 pm
Friday, April 30, to Saturday, May 1, 2010
Libraries will be closed for the Carnival Recess.
Sunday, May 2, 2010
Libraries will resume regular hours on Sunday, May 2, 2010 at 1:00 PM.
In an effort to maintain services to students during the Carnival recess, computer labs will be available as follows:
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
April 22, 2010
Greetings Colleagues,
During the Carnival Recess, the Libraries on both campuses will observe the following schedule :
Thursday, April 29, 2010
Libraries will open from 8:00 am to 4:30 pm
Friday, April 30, to Saturday, May 1, 2010
Libraries will be closed for the Carnival Recess.
Sunday, May 2, 2010
Libraries will resume regular hours on Sunday, May 2, 2010 at 1:00 PM.
In an effort to maintain services to students during the Carnival recess, computer labs will be available as follows:
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
UPDATE: Important Update from the Office of the CIO
Greetings UVI –
The microwave became operational at 10:18 pm last night. It went down again and then back up at 8:42 am this morning. Errors were found on the Penha house side because the dehydrator (equipment that keeps moisture from collecting in the conduit that contains the cabling to the microwave) is not functional. Derval Prince on St. Croix worked with the Aviat (formerly Harris Stratex) tech over the phone this morning and was able to successfully clear all but one local system error. As of this email, the microwave is operational. It is likely that the microwave will operate intermittently since equipment has failed. ENS will continue to monitor until we install the new system in May.
As always we will keep you posted. As finals approach, please do not get taken by surprise …try to plan for the microwave to fail during your final
Take Care
Tina
The microwave became operational at 10:18 pm last night. It went down again and then back up at 8:42 am this morning. Errors were found on the Penha house side because the dehydrator (equipment that keeps moisture from collecting in the conduit that contains the cabling to the microwave) is not functional. Derval Prince on St. Croix worked with the Aviat (formerly Harris Stratex) tech over the phone this morning and was able to successfully clear all but one local system error. As of this email, the microwave is operational. It is likely that the microwave will operate intermittently since equipment has failed. ENS will continue to monitor until we install the new system in May.
As always we will keep you posted. As finals approach, please do not get taken by surprise …try to plan for the microwave to fail during your final
Take Care
Tina
Wednesday, April 21, 2010
SECOND NOTICE: Technology Update: Cleaning and deleting old emails in Outlook Exchange
Office of the CIO
April 21, 2010
Technology Update Second Notice: Cleaning and deleting old emails in Outlook Exchange:
The purpose of this email is to encourage all users to get in the habit of regularly archiving or deleting all unnecessary email. The use of email storage has more than doubled this past year, UVI email users are now using close to a terabyte in email storage for both campuses. In an effort to immediately reduce the amount of storage used, please delete unneeded email and AutoArchive email regularly. Additionally, make it a practice to save emails with large attachments, such as pictures and media files, to your local hard drive. Users should check first to confirm, that their hard drive has sufficient storage space. Note, these files can also be saved preferably to an external drive. ITS recommends that all users consider using an alternate backup for important emails.
Here’s how to quickly clean your Inbox in Outlook 2003/2007
If you receive a lot of emails every day your inbox can fill up quickly. Outlook 2003 has an easy way to clean up your inbox quickly without having to go through each email individually to decide what needs to be kept.
To get to this window, click on Tools \ Mailbox Cleanup.
In this window you have several options to choose from. The easiest option is to select AutoArchive, which will move older items into the Archive Folder. You could also choose to empty the deleted items.
One of the more useful features however, is to quickly find all large emails using the “Find items larger than” button. Deleting all the largest emails would very quickly bring your inbox size down to a reasonable size.
Here’s how to configure AutoArchive in Outlook 2007
The AutoArchive feature can be used in order to control what email is kept on the server’s storage and what can be saved to your local hard drive or preferably an external drive. AutoArchive is turned on by default in Outlook 2007 and will actually remove some of the oldest files (you determine the amount of time).
Open Outlook and click on Tools \ Options
Now click on the other tab and click the AutoArchive button.
This opens up a whole menu of options and settings to pick from: for instance you can choose how often AutoArchive runs for example it can run every 20 days. A check should be placed next to “Prompt before AutoArchive runs” so users can confirm the AutoArchive run.
This is also where you decide when to clean out old items. You can select the Browse button to indicate where you want to move them to, your local hard drive or an external drive. You can always select to permanently delete old items if you do not want to keep them around any longer. Click OK to save your settings.
If you have any questions regarding this communication, please feel free to contact us at helpdesk@uvi.edu for more information.
“Service is key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
April 21, 2010
Technology Update Second Notice: Cleaning and deleting old emails in Outlook Exchange:
The purpose of this email is to encourage all users to get in the habit of regularly archiving or deleting all unnecessary email. The use of email storage has more than doubled this past year, UVI email users are now using close to a terabyte in email storage for both campuses. In an effort to immediately reduce the amount of storage used, please delete unneeded email and AutoArchive email regularly. Additionally, make it a practice to save emails with large attachments, such as pictures and media files, to your local hard drive. Users should check first to confirm, that their hard drive has sufficient storage space. Note, these files can also be saved preferably to an external drive. ITS recommends that all users consider using an alternate backup for important emails.
Here’s how to quickly clean your Inbox in Outlook 2003/2007
If you receive a lot of emails every day your inbox can fill up quickly. Outlook 2003 has an easy way to clean up your inbox quickly without having to go through each email individually to decide what needs to be kept.
To get to this window, click on Tools \ Mailbox Cleanup.
In this window you have several options to choose from. The easiest option is to select AutoArchive, which will move older items into the Archive Folder. You could also choose to empty the deleted items.
One of the more useful features however, is to quickly find all large emails using the “Find items larger than” button. Deleting all the largest emails would very quickly bring your inbox size down to a reasonable size.
Here’s how to configure AutoArchive in Outlook 2007
The AutoArchive feature can be used in order to control what email is kept on the server’s storage and what can be saved to your local hard drive or preferably an external drive. AutoArchive is turned on by default in Outlook 2007 and will actually remove some of the oldest files (you determine the amount of time).
Open Outlook and click on Tools \ Options
Now click on the other tab and click the AutoArchive button.
This opens up a whole menu of options and settings to pick from: for instance you can choose how often AutoArchive runs for example it can run every 20 days. A check should be placed next to “Prompt before AutoArchive runs” so users can confirm the AutoArchive run.
This is also where you decide when to clean out old items. You can select the Browse button to indicate where you want to move them to, your local hard drive or an external drive. You can always select to permanently delete old items if you do not want to keep them around any longer. Click OK to save your settings.
If you have any questions regarding this communication, please feel free to contact us at helpdesk@uvi.edu for more information.
“Service is key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Thursday, April 15, 2010
SECOND NOTICE: ITS Customer Service Survey
SECOND NOTICE: SURVEY WILL CLOSE ON APRIL 20, 2010
Good Afternoon UVI,
Please be reminded to complete your customer service survey today! The survey will be closing on April 20, 2010.
Thank you!
Good Day UVI,
Please take just a few minutes to complete the following ITS 2010 Customer Service Survey. You must click on the link to launch the survey.
http://www.formdesk.com/UVI/ITSCustomerServiceSatisfactionSurvey2010
The information gathered in this survey will be utilized to implement new policies and procedures for improved ITS customer service to the UVI community. The approximate time to complete the survey is three minutes. Feedback from our most valued customers, the students, faculty and staff of the university, is the essential ingredient that will provide information that will be used to improve services.
Please help us meet your needs. Take three minutes, right now, to fill out this short survey. Tell us about your perceptions of Information and Technology Services. We appreciate and will use your feedback to improve services.
Thank you very much for your participation. Your comments will be anonymous unless you wish to provide your name or email.
"Service is Key"
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Good Afternoon UVI,
Please be reminded to complete your customer service survey today! The survey will be closing on April 20, 2010.
Thank you!
Good Day UVI,
Please take just a few minutes to complete the following ITS 2010 Customer Service Survey. You must click on the link to launch the survey.
http://www.formdesk.com/UVI/ITSCustomerServiceSatisfactionSurvey2010
The information gathered in this survey will be utilized to implement new policies and procedures for improved ITS customer service to the UVI community. The approximate time to complete the survey is three minutes. Feedback from our most valued customers, the students, faculty and staff of the university, is the essential ingredient that will provide information that will be used to improve services.
Please help us meet your needs. Take three minutes, right now, to fill out this short survey. Tell us about your perceptions of Information and Technology Services. We appreciate and will use your feedback to improve services.
Thank you very much for your participation. Your comments will be anonymous unless you wish to provide your name or email.
"Service is Key"
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Tuesday, April 13, 2010
Maintenance Down Time: tomorrow, April 14, 2010 at 10:30 PM until 11:30 PM
Office of the CIO
April 13, 2010
Please be advised that system maintenance will be performed after hours tomorrow, April 14, 2010 at 10:30 pm until 11:30 pm. Enterprise Network Services will be performing network maintenance on the St. Thomas campus. During this maintenance window, all network resources on both campuses and applications will be inaccessible during this time.
If you have any questions regarding this maintenance window, please feel free to contact me at our helpdesk at helpdesk@uvi.edu or call us at 1466.
Thank you for your continued support!
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
April 13, 2010
Please be advised that system maintenance will be performed after hours tomorrow, April 14, 2010 at 10:30 pm until 11:30 pm. Enterprise Network Services will be performing network maintenance on the St. Thomas campus. During this maintenance window, all network resources on both campuses and applications will be inaccessible during this time.
If you have any questions regarding this maintenance window, please feel free to contact me at our helpdesk at helpdesk@uvi.edu or call us at 1466.
Thank you for your continued support!
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Thursday, April 8, 2010
Technology Update: Internet access RESTORED
Office of the CIO
April 8, 2010
TECHNOLOGY UPDATE:
Greetings UVI Community,
This Technology Update is being sent to alert all users that the internet connection issues that we were experiencing this morning have been resolved. Technicians worked quickly to identify a network routing problem and made the necessary corrections to restore access. At this time all users should be able to access internet services as normal.
We do apologize for any inconvenience.
If you have any additional questions or concerns please contact our helpdesk at helpdesk@uvi.edu or call us 1466.
April 8, 2010
TECHNOLOGY UPDATE:
Greetings UVI Community,
This Technology Update is being sent to alert all users that the internet connection issues that we were experiencing this morning have been resolved. Technicians worked quickly to identify a network routing problem and made the necessary corrections to restore access. At this time all users should be able to access internet services as normal.
We do apologize for any inconvenience.
If you have any additional questions or concerns please contact our helpdesk at helpdesk@uvi.edu or call us 1466.
Techology Update: Internet access
Office of the CIO
April 8, 2010
TECHNOLOGY UPDATE:
Greetings UVI Community,
This Technology Update is being sent to alert all users that we are currently experiencing problems with our St. Thomas campus internet connections. Off campus services that utilize our UVI St. Thomas internet connection are not available at this time. Technicians are working on the problem and we will update you on the status of this issue as soon as we have more information.
If you have any additional questions or concerns please contact our helpdesk at helpdesk@uvi.edu or call us 1466.
April 8, 2010
TECHNOLOGY UPDATE:
Greetings UVI Community,
This Technology Update is being sent to alert all users that we are currently experiencing problems with our St. Thomas campus internet connections. Off campus services that utilize our UVI St. Thomas internet connection are not available at this time. Technicians are working on the problem and we will update you on the status of this issue as soon as we have more information.
If you have any additional questions or concerns please contact our helpdesk at helpdesk@uvi.edu or call us 1466.
Technology Update: Cleaning and deleting old emails in Outlook Exchange
Office of the CIO
April 7, 2010
Technology Update: Cleaning and deleting old emails in Outlook Exchange:
The purpose of this email is to encourage all users to get in the habit of regularly archiving or deleting all unnecessary email. The use of email storage has more than doubled this past year, UVI email users are now using close to a terabyte in email storage for both campuses. In an effort to immediately reduce the amount of storage used, please delete unneeded email and AutoArchive email regularly. Additionally, make it a practice to save emails with large attachments, such as pictures and media files, to your local hard drive. Users should check first to confirm, that their hard drive has sufficient storage space. Note, these files can also be saved preferably to an external drive. ITS recommends that all users consider using an alternate backup for important emails.
Here’s how to quickly clean your Inbox in Outlook 2003/2007
If you receive a lot of emails every day your inbox can fill up quickly. Outlook 2003 has an easy way to clean up your inbox quickly without having to go through each email individually to decide what needs to be kept.
To get to this window, click on Tools \ Mailbox Cleanup.
In this window you have several options to choose from. The easiest option is to select AutoArchive, which will move older items into the Archive Folder. You could also choose to empty the deleted items.
One of the more useful features however, is to quickly find all large emails using the “Find items larger than” button. Deleting all the largest emails would very quickly bring your inbox size down to a reasonable size.
Here’s how to configure AutoArchive in Outlook 2007
The AutoArchive feature can be used in order to control what email is kept on the server’s storage and what can be saved to your local hard drive or preferably an external drive. AutoArchive is turned on by default in Outlook 2007 and will actually remove some of the oldest files (you determine the amount of time).
Open Outlook and click on Tools \ Options
Now click on the other tab and click the AutoArchive button.
This opens up a whole menu of options and settings to pick from: for instance you can choose how often AutoArchive runs for example it can run every 20 days. A check should be placed next to “Prompt before AutoArchive runs” so users can confirm the AutoArchive run.
This is also where you decide when to clean out old items. You can select the Browse button to indicate where you want to move them to, your local hard drive or an external drive. You can always select to permanently delete old items if you do not want to keep them around any longer. Click OK to save your settings.
If you have any questions regarding this communication, please feel free to contact us at helpdesk@uvi.edu for more information.
“Service is key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
April 7, 2010
Technology Update: Cleaning and deleting old emails in Outlook Exchange:
The purpose of this email is to encourage all users to get in the habit of regularly archiving or deleting all unnecessary email. The use of email storage has more than doubled this past year, UVI email users are now using close to a terabyte in email storage for both campuses. In an effort to immediately reduce the amount of storage used, please delete unneeded email and AutoArchive email regularly. Additionally, make it a practice to save emails with large attachments, such as pictures and media files, to your local hard drive. Users should check first to confirm, that their hard drive has sufficient storage space. Note, these files can also be saved preferably to an external drive. ITS recommends that all users consider using an alternate backup for important emails.
Here’s how to quickly clean your Inbox in Outlook 2003/2007
If you receive a lot of emails every day your inbox can fill up quickly. Outlook 2003 has an easy way to clean up your inbox quickly without having to go through each email individually to decide what needs to be kept.
To get to this window, click on Tools \ Mailbox Cleanup.
In this window you have several options to choose from. The easiest option is to select AutoArchive, which will move older items into the Archive Folder. You could also choose to empty the deleted items.
One of the more useful features however, is to quickly find all large emails using the “Find items larger than” button. Deleting all the largest emails would very quickly bring your inbox size down to a reasonable size.
Here’s how to configure AutoArchive in Outlook 2007
The AutoArchive feature can be used in order to control what email is kept on the server’s storage and what can be saved to your local hard drive or preferably an external drive. AutoArchive is turned on by default in Outlook 2007 and will actually remove some of the oldest files (you determine the amount of time).
Open Outlook and click on Tools \ Options
Now click on the other tab and click the AutoArchive button.
This opens up a whole menu of options and settings to pick from: for instance you can choose how often AutoArchive runs for example it can run every 20 days. A check should be placed next to “Prompt before AutoArchive runs” so users can confirm the AutoArchive run.
This is also where you decide when to clean out old items. You can select the Browse button to indicate where you want to move them to, your local hard drive or an external drive. You can always select to permanently delete old items if you do not want to keep them around any longer. Click OK to save your settings.
If you have any questions regarding this communication, please feel free to contact us at helpdesk@uvi.edu for more information.
“Service is key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Thursday, April 1, 2010
ITS Customer Service Survey
Good Day UVI,
Please take just a few minutes to complete the following ITS 2010 Customer Service Survey. You must click on the link to launch the survey.
http://www.formdesk.com/UVI/ITSCustomerServiceSatisfactionSurvey2010
The information gathered in this survey will be utilized to implement new policies and procedures for improved ITS customer service to the UVI community. The approximate time to complete the survey is three minutes. Feedback from our most valued customers, the students, faculty and staff of the university, is the essential ingredient that will provide information that will be used to improve services.
Please help us meet your needs. Take three minutes, right now, to fill out this short survey. Tell us about your perceptions of Information and Technology Services. We appreciate and will use your feedback to improve services.
Thank you very much for your participation. Your comments will be anonymous unless you wish to provide your name or email.
"Service is Key"
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Please take just a few minutes to complete the following ITS 2010 Customer Service Survey. You must click on the link to launch the survey.
http://www.formdesk.com/UVI/ITSCustomerServiceSatisfactionSurvey2010
The information gathered in this survey will be utilized to implement new policies and procedures for improved ITS customer service to the UVI community. The approximate time to complete the survey is three minutes. Feedback from our most valued customers, the students, faculty and staff of the university, is the essential ingredient that will provide information that will be used to improve services.
Please help us meet your needs. Take three minutes, right now, to fill out this short survey. Tell us about your perceptions of Information and Technology Services. We appreciate and will use your feedback to improve services.
Thank you very much for your participation. Your comments will be anonymous unless you wish to provide your name or email.
"Service is Key"
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Wednesday, March 31, 2010
Second Notice: Libraries Closed for Easter Recess
SECOND NOTICE:
Office of the CIO
March 26, 2010
Greeting University Community and Happy Easter,
Please be informed that both Libraries of the University of the Virgin Islands will observe Easter Recess beginning Friday, April 2, 2010 to Sunday, April 4, 2010. We will reopen on Monday, April 5, 2010 at 8:00 a.m.
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Have a Happy Easter Holiday.
“Service is key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Office of the CIO
March 26, 2010
Greeting University Community and Happy Easter,
Please be informed that both Libraries of the University of the Virgin Islands will observe Easter Recess beginning Friday, April 2, 2010 to Sunday, April 4, 2010. We will reopen on Monday, April 5, 2010 at 8:00 a.m.
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Have a Happy Easter Holiday.
“Service is key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Friday, March 26, 2010
Libraries Closed for Easter Recess
Office of the CIO
March 26, 2010
Greeting University Community and Happy Easter,
Please be informed that both Libraries of the University of the Virgin Islands will observe Easter Recess beginning Friday, April 2, 2010 to Sunday, April 4, 2010. We will reopen on Monday, April 5, 2010 at 8:00 a.m.
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Have a Happy Easter Holiday.
“Service is key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
March 26, 2010
Greeting University Community and Happy Easter,
Please be informed that both Libraries of the University of the Virgin Islands will observe Easter Recess beginning Friday, April 2, 2010 to Sunday, April 4, 2010. We will reopen on Monday, April 5, 2010 at 8:00 a.m.
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Have a Happy Easter Holiday.
“Service is key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Tuesday, March 23, 2010
Virus Alert
Office of the CIO
March 22, 2010
TECHNOLOGY UPDATE:
Greetings UVI Community,
This Technology Update is being sent to alert all users that the Palevo virus has been detected on several workstations on the St. Thomas campus. In an effort to contain the virus as much as possible, we have initiated from the F-Secure manager, a global scan of all workstations currently on the UVI network. The auto scan is transparent to the user; however the user may notice that their system may respond a little slower than normally while the scan is taking place.
Beginning at 4:00 PM today Enterprise Network Services will commence a global network scan of all workstations and appliances connected on the UVI network.
Additional information about this virus is below:
Name : Worm:W32/Auto run
Detection Names : Win32.Worm.Autorun
Worm.P2P.Palevo
Virus:W32/Auto run
Category: Malware
Type: Worm
Platform: W32
Summary
A program that secretly and maliciously integrates itself into program or data files and spreads by integrating itself into more files each time the host program is run.
Additional Details
Auto Run worms spread by copying themselves into the root directories of hard drives and other writable media such as USB memory sticks.
These worms create an autorun.inf file in the root directories of drives they want to infect.
Propagation
The autorun.inf includes the name and path of the actual worm executable.
When an infected media device (such as a CD, DVD or USB drive) is inserted into the computer, the autorun.inf and consequently the actual malicious program is automatically executed.
In addition to drives on the local computer, an Auto run worm can also spread to remote computers by infecting shared network drives.
Payload
Members of the Auto Run family also often contain other functionality in addition to just spreading.
This infection method is often used to propagate malicious payloads, such as a backdoor, password stealer, or some other kind of Trojan.
If you have any additional questions or concerns please contact our helpdesk at helpdesk@uvi.edu or call us 1466.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
March 22, 2010
TECHNOLOGY UPDATE:
Greetings UVI Community,
This Technology Update is being sent to alert all users that the Palevo virus has been detected on several workstations on the St. Thomas campus. In an effort to contain the virus as much as possible, we have initiated from the F-Secure manager, a global scan of all workstations currently on the UVI network. The auto scan is transparent to the user; however the user may notice that their system may respond a little slower than normally while the scan is taking place.
Beginning at 4:00 PM today Enterprise Network Services will commence a global network scan of all workstations and appliances connected on the UVI network.
Additional information about this virus is below:
Name : Worm:W32/Auto run
Detection Names : Win32.Worm.Autorun
Worm.P2P.Palevo
Virus:W32/Auto run
Category: Malware
Type: Worm
Platform: W32
Summary
A program that secretly and maliciously integrates itself into program or data files and spreads by integrating itself into more files each time the host program is run.
Additional Details
Auto Run worms spread by copying themselves into the root directories of hard drives and other writable media such as USB memory sticks.
These worms create an autorun.inf file in the root directories of drives they want to infect.
Propagation
The autorun.inf includes the name and path of the actual worm executable.
When an infected media device (such as a CD, DVD or USB drive) is inserted into the computer, the autorun.inf and consequently the actual malicious program is automatically executed.
In addition to drives on the local computer, an Auto run worm can also spread to remote computers by infecting shared network drives.
Payload
Members of the Auto Run family also often contain other functionality in addition to just spreading.
This infection method is often used to propagate malicious payloads, such as a backdoor, password stealer, or some other kind of Trojan.
If you have any additional questions or concerns please contact our helpdesk at helpdesk@uvi.edu or call us 1466.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Tuesday, March 9, 2010
Update: Maintenance scheduled this evening Monday, March 8, 2010 from 7 pm to 9 pm.
Office of the CIO
March 8, 2010
Greetings Colleagues,
This communication serves as a technology update to inform users that Choice, our Internet Service Provider, has scheduled a maintenance window for this evening Monday, March 8, 2010 from 7 pm to 9 pm.
Internet access from on campus will not be operable. Access to Blackboard, Banweb, and Outlook Web Access from off campus will also not be operable during the maintenance period. All other services will be accessible.
If you have any questions regarding this communication please contact our helpdesk at ext. 1466 or www.helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
March 8, 2010
Greetings Colleagues,
This communication serves as a technology update to inform users that Choice, our Internet Service Provider, has scheduled a maintenance window for this evening Monday, March 8, 2010 from 7 pm to 9 pm.
Internet access from on campus will not be operable. Access to Blackboard, Banweb, and Outlook Web Access from off campus will also not be operable during the maintenance period. All other services will be accessible.
If you have any questions regarding this communication please contact our helpdesk at ext. 1466 or www.helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Saturday, March 6, 2010
Second Notice: UVI Libraries Intersession Hours
SECOND NOTICE:
Office of the CIO
March 2, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will observe intersession hours beginning March 8, 2010 to March 12, 2010. During the intersession period UVI Libraries will operate during the following hours:
Monday through Friday 8:00am to 4:30pm
Please note the Libraries will be open on the following weekends:
Saturday, March 6, 2010 9:00 am to 5:00 pm
Sunday, March 7, 2010 1:00 pm to 8:00 pm
Saturday, March 13, 2010 9:00 am to 5:00 pm
Sunday, March 14, 2010 1:00 pm to 8:00 pm
Regular hours will resume Monday, March 15, 2010 at 8:00 am.
In an effort to maintain technology services for students during intersession, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use. Students can access the lab by using their ID key cards.
If you have any questions regarding the intersession hours please contact me at helpdesk@uvi.edu or call us at 693.1466.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Office of the CIO
March 2, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will observe intersession hours beginning March 8, 2010 to March 12, 2010. During the intersession period UVI Libraries will operate during the following hours:
Monday through Friday 8:00am to 4:30pm
Please note the Libraries will be open on the following weekends:
Saturday, March 6, 2010 9:00 am to 5:00 pm
Sunday, March 7, 2010 1:00 pm to 8:00 pm
Saturday, March 13, 2010 9:00 am to 5:00 pm
Sunday, March 14, 2010 1:00 pm to 8:00 pm
Regular hours will resume Monday, March 15, 2010 at 8:00 am.
In an effort to maintain technology services for students during intersession, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use. Students can access the lab by using their ID key cards.
If you have any questions regarding the intersession hours please contact me at helpdesk@uvi.edu or call us at 693.1466.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Wednesday, March 3, 2010
UVI Libraries Intersession Hours
Office of the CIO
March 2, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will observe intersession hours beginning March 8, 2010 to March 12, 2010. During the intersession period UVI Libraries will operate during the following hours:
Monday through Friday 8:00am to 4:30pm
Please note the Libraries will be open on the following weekends:
Saturday, March 6, 2010 9:00 am to 5:00 pm
Sunday, March 7, 2010 1:00 pm to 8:00 pm
Saturday, March 13, 2010 9:00 am to 5:00 pm
Sunday, March 14, 2010 1:00 pm to 8:00 pm
Regular hours will resume Monday, March 15, 2010 at 8:00 am.
In an effort to maintain technology services for students during intersession, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use. Students can access the lab by using their ID key cards.
If you have any questions regarding the intersession hours please contact me at helpdesk@uvi.edu or call us at 693.1466.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
March 2, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will observe intersession hours beginning March 8, 2010 to March 12, 2010. During the intersession period UVI Libraries will operate during the following hours:
Monday through Friday 8:00am to 4:30pm
Please note the Libraries will be open on the following weekends:
Saturday, March 6, 2010 9:00 am to 5:00 pm
Sunday, March 7, 2010 1:00 pm to 8:00 pm
Saturday, March 13, 2010 9:00 am to 5:00 pm
Sunday, March 14, 2010 1:00 pm to 8:00 pm
Regular hours will resume Monday, March 15, 2010 at 8:00 am.
In an effort to maintain technology services for students during intersession, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use. Students can access the lab by using their ID key cards.
If you have any questions regarding the intersession hours please contact me at helpdesk@uvi.edu or call us at 693.1466.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Friday, February 26, 2010
Update: Helpdesk ext. 1466 and Library ext. 1367 are working now
Greetings UVI Community,
This is an update to let you know that the helpdesk telephone extension 1466 and library extension 1367 are fully operational. If you need library or technology assistance please give us a call!
Thank for your patience!
This is an update to let you know that the helpdesk telephone extension 1466 and library extension 1367 are fully operational. If you need library or technology assistance please give us a call!
Thank for your patience!
HelpDesk and Library Phones
Greetings Colleagues,
We are currently experiencing problems with some of the phone lines coming into the library on St. Thomas. The helpdesk line at x1466 and the STT Library services desk at x1367 are going directly to voicemail. They are not ringing for us to answer. Our technicians are working through the problems.
In the meantime, if you have a technical or library questions that can wait until this afternoon, please be patient and call back at that time. If you have an urgent need please feel free to call the Office of the CIO at x1460, we will get the right person to address your need.
Thank you for your patience.
Tina M. Koopmans
Chief Information Officer
We are currently experiencing problems with some of the phone lines coming into the library on St. Thomas. The helpdesk line at x1466 and the STT Library services desk at x1367 are going directly to voicemail. They are not ringing for us to answer. Our technicians are working through the problems.
In the meantime, if you have a technical or library questions that can wait until this afternoon, please be patient and call back at that time. If you have an urgent need please feel free to call the Office of the CIO at x1460, we will get the right person to address your need.
Thank you for your patience.
Tina M. Koopmans
Chief Information Officer
Wednesday, February 24, 2010
Update: Intermittent Services
Good day to All,
All services has been Restored to the STX campus. Sorry for any inconvenience this may have caused. Thanks
Brian....
All services has been Restored to the STX campus. Sorry for any inconvenience this may have caused. Thanks
Brian....
Intermittent Services
Gooda day to ALL,
I'm sending this email on behalf of Ms. Kelly Harrigan. There have been a series of Poweroutages on the STX campus. Because of this issue, there are No Internet and Phone service on the STX campus. The technician is currently working to resolve this situation as soon as possible. Sorry for any inconveniece this may have caused. Thanks
Brian....
I'm sending this email on behalf of Ms. Kelly Harrigan. There have been a series of Poweroutages on the STX campus. Because of this issue, there are No Internet and Phone service on the STX campus. The technician is currently working to resolve this situation as soon as possible. Sorry for any inconveniece this may have caused. Thanks
Brian....
Saturday, February 20, 2010
Update on STX Internet Availability
Greetings UVI Community,
Currently the Internet Connection on the St. Croix campus has been restored. If any users experience any issues or problems, please contact the Helpdesk @ Ext. 1466 or email @ helpdesk@uvi.edu. ITS do apologize for any inconvenience this may have caused.
Technology Customer Service Manager
Currently the Internet Connection on the St. Croix campus has been restored. If any users experience any issues or problems, please contact the Helpdesk @ Ext. 1466 or email @ helpdesk@uvi.edu. ITS do apologize for any inconvenience this may have caused.
Technology Customer Service Manager
Internet Availability
Greetings UVI Community,
Currently the Internet service on St.Croix is unavailable. Technicians are troubleshooting and as soon as more information is available we will provide another update. ITS apologizes for any inconvenience to our patrons.
Tech Customer Service
Currently the Internet service on St.Croix is unavailable. Technicians are troubleshooting and as soon as more information is available we will provide another update. ITS apologizes for any inconvenience to our patrons.
Tech Customer Service
Friday, January 29, 2010
Information Update: Inter-island Microwave repair
Greetings all;
This is to keep you informed of the status of the inter-island microwave functionality, following the events of last week.
The Harris-Stratex technician repaired the primary and alternate radios on Saturday which is allowing us to run STX access to UVI services over the microwave. All major alarms on the system have been cleared, however, there is still a minor alarm to be addressed. Although the system has been stabilized, we cannot say how long it will continue to function. We are using both the primary and alternate radios concurrently, to maintain the existing level of operation.
ITS staff has successfully tested the data tunnel which will act as a back-up system, so that in the event of microwave failure, inter-island traffic will traverse over the public Internet. CHOICE has increased our Internet service on STT and FIU has increased out Internet service on St. Croix so that sufficient bandwidth would be available to accommodate necessary VC traffic and related content-sharing in VC rooms.
Additionally, the time-line for replacing the microwave has been moved up. We expect work to begin on this by the second week in April.
Thank you for your patience while we addressed these issues, and for assisting our students in navigating around the temporary set-back. We owe a debt of gratitude to the ITS - ENS staff who worked so diligently with the microwave technicians and who launched the data tunnel as a failover option.
Please contact the Help Desk with any questions or concerns.
Judith V. Rogers, Manager
Learning Resources & Faculty Technology Services
This is to keep you informed of the status of the inter-island microwave functionality, following the events of last week.
The Harris-Stratex technician repaired the primary and alternate radios on Saturday which is allowing us to run STX access to UVI services over the microwave. All major alarms on the system have been cleared, however, there is still a minor alarm to be addressed. Although the system has been stabilized, we cannot say how long it will continue to function. We are using both the primary and alternate radios concurrently, to maintain the existing level of operation.
ITS staff has successfully tested the data tunnel which will act as a back-up system, so that in the event of microwave failure, inter-island traffic will traverse over the public Internet. CHOICE has increased our Internet service on STT and FIU has increased out Internet service on St. Croix so that sufficient bandwidth would be available to accommodate necessary VC traffic and related content-sharing in VC rooms.
Additionally, the time-line for replacing the microwave has been moved up. We expect work to begin on this by the second week in April.
Thank you for your patience while we addressed these issues, and for assisting our students in navigating around the temporary set-back. We owe a debt of gratitude to the ITS - ENS staff who worked so diligently with the microwave technicians and who launched the data tunnel as a failover option.
Please contact the Help Desk with any questions or concerns.
Judith V. Rogers, Manager
Learning Resources & Faculty Technology Services
CRITICAL UPDATE: Inter-island Microwave
Greetings All,
I want to take a moment to update you on the status of the microwave and thank you all for your patience and perseverance and recognize the ITS staff – who have moved mountains today.
The alternate radio on the inter-island microwave is no longer working reliably. For most of the day STX services ran over the Internet. We have had some signs of life from the microwave in the last hour or so, at least at this minute it is running. It is not expected to continue
We are proceeding as if there will not be microwave service that we can rely upon until the microwave is replaced.
This is what is occurring:
• The networking staff will be working over the weekend to implement “quality of service “ for the vc rooms. This means they are reprogramming the networking equipment to give vc traffic priority.
• We have asked a Harris-Stratex technician to come on to campus TOMORROW to try and repair either of the radio paths. This is a long-shot but one we have to take. They may not be able to do anything…and if they can make repairs we cannot guarantee how long it will work.
• We have made arrangements with CHOICE to increase our Internet service on STT to 30 megs. We are trying to confirm that this in already in place. We are taking measures so that this new 15 megs will services the vc rooms and incoming traffic only. The increase will be for a period of only 3 months, which will allow the completion of the RFP process for 45 mbps that we have already initiated. This should provide much relief to the quality of the VC broadcasts.
• We are also increasing our bandwidth on STX to keep up with the demands.
• Harris-Stratex has agreed to schedule the install of the new microwave the first 2 weeks in April. They are putting timelines together for us as we speak.
What services will be effected:
• With the increase in Internet service, we should not have to eliminate service in the dorms. However we continue to keep this as an option to best serve our VC classrooms.
• All VC classes will be connected using the Internet. The content services are working, we will monitor picture quality with the new bandwidth. Audio will likely be reasonable enough to use. An option to connect via telephone is always there.
• St. Croix will not have four digit dial until further notice. User should be diligent about checking their voice mail via the 693-1599 extension.
• St. Croix users will need to access exchange via the web at exchange.uvi.edu.
• Blackboard and Banner are available on STX, however connections may be slow.
• We are asking for lots of help from the Provost and the Deans to work with faculty and students on doing the best we can with what we have to work with.
Please let me know if you have any questions. I will send out another update as we have information to share.
Tina M. Koopmans
Chief Information Officer
I want to take a moment to update you on the status of the microwave and thank you all for your patience and perseverance and recognize the ITS staff – who have moved mountains today.
The alternate radio on the inter-island microwave is no longer working reliably. For most of the day STX services ran over the Internet. We have had some signs of life from the microwave in the last hour or so, at least at this minute it is running. It is not expected to continue
We are proceeding as if there will not be microwave service that we can rely upon until the microwave is replaced.
This is what is occurring:
• The networking staff will be working over the weekend to implement “quality of service “ for the vc rooms. This means they are reprogramming the networking equipment to give vc traffic priority.
• We have asked a Harris-Stratex technician to come on to campus TOMORROW to try and repair either of the radio paths. This is a long-shot but one we have to take. They may not be able to do anything…and if they can make repairs we cannot guarantee how long it will work.
• We have made arrangements with CHOICE to increase our Internet service on STT to 30 megs. We are trying to confirm that this in already in place. We are taking measures so that this new 15 megs will services the vc rooms and incoming traffic only. The increase will be for a period of only 3 months, which will allow the completion of the RFP process for 45 mbps that we have already initiated. This should provide much relief to the quality of the VC broadcasts.
• We are also increasing our bandwidth on STX to keep up with the demands.
• Harris-Stratex has agreed to schedule the install of the new microwave the first 2 weeks in April. They are putting timelines together for us as we speak.
What services will be effected:
• With the increase in Internet service, we should not have to eliminate service in the dorms. However we continue to keep this as an option to best serve our VC classrooms.
• All VC classes will be connected using the Internet. The content services are working, we will monitor picture quality with the new bandwidth. Audio will likely be reasonable enough to use. An option to connect via telephone is always there.
• St. Croix will not have four digit dial until further notice. User should be diligent about checking their voice mail via the 693-1599 extension.
• St. Croix users will need to access exchange via the web at exchange.uvi.edu.
• Blackboard and Banner are available on STX, however connections may be slow.
• We are asking for lots of help from the Provost and the Deans to work with faculty and students on doing the best we can with what we have to work with.
Please let me know if you have any questions. I will send out another update as we have information to share.
Tina M. Koopmans
Chief Information Officer
Friday, January 22, 2010
Technology Update: Maintenance Saturday, January 23, 2010 12: 00pm to 2:00 pm
Office of the CIO
January 22, 2010
Technology Update for Friday:
The microwave continues to fluctuate with its connection this morning. As a result, a maintenance window has been scheduled for Saturday, January 23, 2010 tomorrow at 12:00 pm to 2:00pm. During this time the microwave will not be operational.
We are currently operating on the alternate radio; the original radio is not working at all. Since the alternate radio has not been utilized in some time, it is not stable, causing the microwave connection to go in and out. More troubleshooting efforts are need to either repair the original radio or stabilize the alternate radio.
Good news is when the microwave goes down all VC rooms, BB, Banner and Banweb will connect through the Internet automatically. Users will access the system the regular way. Please note, during an outage Desktop Outlook will not work on the St. Croix campus users should be encouraged to use exchange.uvi.edu to receive and send email when the microwave is not functioning.
When the microwave is down the quality of the VC product is not the best. The picture is a little blurry but faculty can still communicate with their classes via the VC connection. If the VC connection becomes poor, faculty may choose to conduct class by audio conferencing only. These numbers can be used to connect to the class via audio conferencing. Please be advised that technical support will be available to assist faculty at the beginning of their class. Users can call ITS helpdesk at ext 1466 if assistance is needed.
Please note that the internet connection on STT campus may become slow because of bandwidth usage plus users on the St. Croix campus may experience slow connection rates.
Below are the telephone numbers for each VC room:
Room number STT Phone STT Room number STX Phone STX
B-110 2186 EC-401 3106
T-101 2184 EC-713 3148
T-213 2185 EC-302a 3321
T-115 1187 EC-807 4173
B-101 5003 EC-304 4119
PLEASE KEEP IN MIND:
Please remember to utilize the following instructions when attempting to access technology resources.
• Users on St. Croix campus can access the St. Thomas campus by dialing 693 and the 4 digit extension of the person you are trying to call.
• Users on the St. Thomas campus can access the St. Croix campus by dialing 692 the 4 digit extension of the person you are trying to call.
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
• Users on St. Croix campus are encouraged to connect to Exchange Outlook using the web access exchange.uvi.edu.
• Users on the St. Croix campus may experience slow service to the following applications:
Blackboard
BanWEb
Banner
We will do our best to keep our users informed as we continue to work on this inter-island connection issue. Information and Technology Service apologizes for any inconveniences this outage may have caused.
Thank you in advance for your patience as we work through this issue.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
LATER THAT SAME DAY: Inter-island Microwave
Greetings,
First I would like to thank those of you who offered up your office microwave ovens for spare parts and for the bubble gum and bailing-wire that have been delivered to my office.
The interisland microwave has been operating since approximately 11:45 this morning. We have made adjustments to the equipment at crown mountain in an effort to maintain the connection. We have also sent our last MUX card to St. Croix on the 4:30 Cape Air flight so we can keep the microwave from trying to re-connect on its primary path radios and maintain the connection on the alternate radios. These alternate radios have not been activated for use before yesterday so we are moving carefully and cautiously to make necessary changes. The card will be installed tomorrow morning before 8am in an effort to stabilize the connection. We are going to let the system run tonight in an effort to meet evening class needs.
This evening, we will monitor the system closely. If the radios do lose their connection, the vc and other data systems will automatically move back to the data tunnel over the Internet. So services will be available –except for four digit dial—and low quality on the videoconference pictures even if the microwave fails. Again technicians will be hovering to assist with reconnections or audio connections…whichever best meets the needs of the instructors.
Please let me know if you have any questions. We will continue to investigate options to maintain services and a reasonable learning environment for our students.
Keep your happy thoughts near.
Tina M. Koopmans
Chief Information Officer
January 22, 2010
Technology Update for Friday:
The microwave continues to fluctuate with its connection this morning. As a result, a maintenance window has been scheduled for Saturday, January 23, 2010 tomorrow at 12:00 pm to 2:00pm. During this time the microwave will not be operational.
We are currently operating on the alternate radio; the original radio is not working at all. Since the alternate radio has not been utilized in some time, it is not stable, causing the microwave connection to go in and out. More troubleshooting efforts are need to either repair the original radio or stabilize the alternate radio.
Good news is when the microwave goes down all VC rooms, BB, Banner and Banweb will connect through the Internet automatically. Users will access the system the regular way. Please note, during an outage Desktop Outlook will not work on the St. Croix campus users should be encouraged to use exchange.uvi.edu to receive and send email when the microwave is not functioning.
When the microwave is down the quality of the VC product is not the best. The picture is a little blurry but faculty can still communicate with their classes via the VC connection. If the VC connection becomes poor, faculty may choose to conduct class by audio conferencing only. These numbers can be used to connect to the class via audio conferencing. Please be advised that technical support will be available to assist faculty at the beginning of their class. Users can call ITS helpdesk at ext 1466 if assistance is needed.
Please note that the internet connection on STT campus may become slow because of bandwidth usage plus users on the St. Croix campus may experience slow connection rates.
Below are the telephone numbers for each VC room:
Room number STT Phone STT Room number STX Phone STX
B-110 2186 EC-401 3106
T-101 2184 EC-713 3148
T-213 2185 EC-302a 3321
T-115 1187 EC-807 4173
B-101 5003 EC-304 4119
PLEASE KEEP IN MIND:
Please remember to utilize the following instructions when attempting to access technology resources.
• Users on St. Croix campus can access the St. Thomas campus by dialing 693 and the 4 digit extension of the person you are trying to call.
• Users on the St. Thomas campus can access the St. Croix campus by dialing 692 the 4 digit extension of the person you are trying to call.
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
• Users on St. Croix campus are encouraged to connect to Exchange Outlook using the web access exchange.uvi.edu.
• Users on the St. Croix campus may experience slow service to the following applications:
Blackboard
BanWEb
Banner
We will do our best to keep our users informed as we continue to work on this inter-island connection issue. Information and Technology Service apologizes for any inconveniences this outage may have caused.
Thank you in advance for your patience as we work through this issue.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
LATER THAT SAME DAY: Inter-island Microwave
Greetings,
First I would like to thank those of you who offered up your office microwave ovens for spare parts and for the bubble gum and bailing-wire that have been delivered to my office.
The interisland microwave has been operating since approximately 11:45 this morning. We have made adjustments to the equipment at crown mountain in an effort to maintain the connection. We have also sent our last MUX card to St. Croix on the 4:30 Cape Air flight so we can keep the microwave from trying to re-connect on its primary path radios and maintain the connection on the alternate radios. These alternate radios have not been activated for use before yesterday so we are moving carefully and cautiously to make necessary changes. The card will be installed tomorrow morning before 8am in an effort to stabilize the connection. We are going to let the system run tonight in an effort to meet evening class needs.
This evening, we will monitor the system closely. If the radios do lose their connection, the vc and other data systems will automatically move back to the data tunnel over the Internet. So services will be available –except for four digit dial—and low quality on the videoconference pictures even if the microwave fails. Again technicians will be hovering to assist with reconnections or audio connections…whichever best meets the needs of the instructors.
Please let me know if you have any questions. We will continue to investigate options to maintain services and a reasonable learning environment for our students.
Keep your happy thoughts near.
Tina M. Koopmans
Chief Information Officer
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