Greetings All,
In addition to wishing you all seasons greetings, we in Information & Technology Services invite you to review the FY2009 Annual Report: Improvement, Achievement & Success.
Our annual reports, published each year, serve as an update to the “technology plan to achieve VISION 2012”. It both discussed the investments and accomplishments of the past fiscal year as well as providing guidance on the projects and strategies and budgets for the upcoming year.
The report is available online at http://www.uvi.edu/sites/uvi/Publications/2009_Annual_Report_12-6-09_FINAL_compressed.pdf
This year we are not distributing print copies as a cost savings measure, however, you may request a print copy from the Office of the CIO.
Have a wonderful holiday season!!!!!!
Tina M. Koopmans
Chief Information Officer
Monday, December 14, 2009
St. Croix campus is currently experiencing intermittent Internet Service
Office of the CIO
December 14, 2009
Greetings University Community,
This is a technology update to inform you that the St. Croix campus is currently experiencing intermittent Internet Service. Broadband VI has been notified. ITS technical staff is monitoring this issue and will provide another update by 2:00 pm today if full service has not been restored by Broadband VI.
If you have any questions please feel free to contact our helpdesk at ext. 1466 or email us at helpdesk@uvi.edu.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
December 14, 2009
Greetings University Community,
This is a technology update to inform you that the St. Croix campus is currently experiencing intermittent Internet Service. Broadband VI has been notified. ITS technical staff is monitoring this issue and will provide another update by 2:00 pm today if full service has not been restored by Broadband VI.
If you have any questions please feel free to contact our helpdesk at ext. 1466 or email us at helpdesk@uvi.edu.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Wednesday, December 9, 2009
Updated: Operating hours for IT & Libraries for December
Office of the CIO
December 8, 2009
Season’s Greetings and Happy Holidays to one and all!
Greetings University Community,
The purpose of this communication is to update the university community on the operation hours of the University Libraries & IT during the month of December.
The Libraries & IT will observe Intersession hours on Wednesday, December 16 and Friday, December 18, 2009. We will open at 8:00 am and will close at 4:30 pm.
The Libraries on both campuses will be closed to patrons on Thursday, December 17, 2009 for our annual ITS retreat. Helpdesk services will be available via ext. 1466 plus users can forward service request to helpdesk@uvi.edu. All system will be evaluated by technical support prior to our departure to ensure that all system are functioning correctly.
The Libraries will be closed during the University Christmas Recess beginning December 21, 2009 and will reopen on January 4, 2010.
Happy Holidays!
December 8, 2009
Season’s Greetings and Happy Holidays to one and all!
Greetings University Community,
The purpose of this communication is to update the university community on the operation hours of the University Libraries & IT during the month of December.
The Libraries & IT will observe Intersession hours on Wednesday, December 16 and Friday, December 18, 2009. We will open at 8:00 am and will close at 4:30 pm.
The Libraries on both campuses will be closed to patrons on Thursday, December 17, 2009 for our annual ITS retreat. Helpdesk services will be available via ext. 1466 plus users can forward service request to helpdesk@uvi.edu. All system will be evaluated by technical support prior to our departure to ensure that all system are functioning correctly.
The Libraries will be closed during the University Christmas Recess beginning December 21, 2009 and will reopen on January 4, 2010.
Happy Holidays!
Monday, December 7, 2009
Update:Broadband Internet Connection is restored on ST. Croix Campus
Technology Update for December 5, 2009 9:36 pm
This update is to let you know that Internet Service is now restored on the St. Croix campus.
Thank you.
This update is to let you know that Internet Service is now restored on the St. Croix campus.
Thank you.
Broadband Internet Connection Not Working on ST. Croix Campus
Office of the CIO
December 5, 2009
Technology Update:
The St Croix campus is still experiencing problems with connecting to the Internet. The ITS Network Technicians have been calling and emailing Broadband VI all day concerning St. Croix campus users inability to connect to the Internet. The ITS Network staff will continue to try to reach Broadband VI in its attempt to resolve this service failure.
The following services are currently operational from on St. Croix campus:
Outlook Exchange Email
Blackboard
Banweb
Videoconferencing
Thank you for your patience and we will continue to update you as more information becomes available.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
December 5, 2009
Technology Update:
The St Croix campus is still experiencing problems with connecting to the Internet. The ITS Network Technicians have been calling and emailing Broadband VI all day concerning St. Croix campus users inability to connect to the Internet. The ITS Network staff will continue to try to reach Broadband VI in its attempt to resolve this service failure.
The following services are currently operational from on St. Croix campus:
Outlook Exchange Email
Blackboard
Banweb
Videoconferencing
Thank you for your patience and we will continue to update you as more information becomes available.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Tuesday, December 1, 2009
Update: The St. Thomas campus telephone system is fully operational
Technology Update for Monday, November 30, 2009
The St. Thomas campus telephone system has been rebooted successfully. The telephone and voicemail systems are fully operational. Thank you UVI for your cooperation and patience!
The St. Thomas campus telephone system has been rebooted successfully. The telephone and voicemail systems are fully operational. Thank you UVI for your cooperation and patience!
St. Thomas Telephone System will be taken offline at 4:00 pm today
Office of the CIO
November 30, 2009
Greetings University Community,
This email is to inform all users that, as a result of the power failure problem experienced in the ACC data center last week, the telephone servers on the St. Thomas campus must be rebooted in order to correct a technical issue with how the telephone servers are currently operating.
The reboot will take approximately 30 minutes. During the reboot, both phone systems and voicemail will not be operational on the St. Thomas campus.
Voicemail services will not be operational on the St. Croix campus but telephone services will be operational. The reboot is scheduled today at 4 pm.
If you have any questions regarding this communication please feel free to contact the helpdesk at ext. 1466 or email us at helpdesk@uvi.edu .
Information & Technology Services would like to thank the University community for their cooperation and patience.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
November 30, 2009
Greetings University Community,
This email is to inform all users that, as a result of the power failure problem experienced in the ACC data center last week, the telephone servers on the St. Thomas campus must be rebooted in order to correct a technical issue with how the telephone servers are currently operating.
The reboot will take approximately 30 minutes. During the reboot, both phone systems and voicemail will not be operational on the St. Thomas campus.
Voicemail services will not be operational on the St. Croix campus but telephone services will be operational. The reboot is scheduled today at 4 pm.
If you have any questions regarding this communication please feel free to contact the helpdesk at ext. 1466 or email us at helpdesk@uvi.edu .
Information & Technology Services would like to thank the University community for their cooperation and patience.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Holiday Protocol
Office of the CIO
November 25, 2009
Greeting ITS,
As a part of our holiday procedure, the email and voice mail greetings for the main ITS extensions will be updated with an out of office message reflecting that the University is closed for the Thanksgiving and Fortsberg Discovery Day Holiday.
The helpdesk voice and email will be monitored during the holiday. If a technology emergency occurs we will contact the appropriate technical support.
Erik will monitor the helpdesk email at 12:00 pm and 5:00 pm.
Brian will monitor the helpdesk voice at 12:00 pm and 5:00 pm.
Have a Happy Thanksgiving Holiday!
Cherie Wheatley
Office of the CIO
Manager, Technology Customer Service
November 25, 2009
Greeting ITS,
As a part of our holiday procedure, the email and voice mail greetings for the main ITS extensions will be updated with an out of office message reflecting that the University is closed for the Thanksgiving and Fortsberg Discovery Day Holiday.
The helpdesk voice and email will be monitored during the holiday. If a technology emergency occurs we will contact the appropriate technical support.
Erik will monitor the helpdesk email at 12:00 pm and 5:00 pm.
Brian will monitor the helpdesk voice at 12:00 pm and 5:00 pm.
Have a Happy Thanksgiving Holiday!
Cherie Wheatley
Office of the CIO
Manager, Technology Customer Service
Wednesday, November 25, 2009
Electrical Problem in Data Center : Network Service Restored
Technology Update
Office of the CIO
November 24, 2009
This a technology update for Tuesday, November 24, 2009. The ACC data center experience a major power outage this afternoon. This power outage caused all network services on both campuses to be inoperable. UVI electricians were able to restore power to the data center. As a result, all network services have been restored to both campuses.
However, the telephone system in the ACC building is still not operational. The Avaya technicians are assessing the problem and will attempt to reboot the telephone server. ITS anticipates that telephone services will be restored this evening.
ITS is apologetic for any inconvenience this outage has caused. If you have any questions please contact us at the helpdesk at helpdesk@uvi.edu or call ext. 1466. Thank you for your patience.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Office of the CIO
November 24, 2009
This a technology update for Tuesday, November 24, 2009. The ACC data center experience a major power outage this afternoon. This power outage caused all network services on both campuses to be inoperable. UVI electricians were able to restore power to the data center. As a result, all network services have been restored to both campuses.
However, the telephone system in the ACC building is still not operational. The Avaya technicians are assessing the problem and will attempt to reboot the telephone server. ITS anticipates that telephone services will be restored this evening.
ITS is apologetic for any inconvenience this outage has caused. If you have any questions please contact us at the helpdesk at helpdesk@uvi.edu or call ext. 1466. Thank you for your patience.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Tuesday, November 17, 2009
Thanksgiving and Fortsberg Discovery Day Holiday Announcement
Office of the CIO
November 17, 2009
Greeting University Community,
The UVI Libraries will be closed in observance of Thanksgiving Day and Fortsberg Discovery Day on Thursday, November 26, 2009 and Friday, November 27, 2009.
Regular Libraries hours will resume on:
Saturday, November 28, 2009 9:00 am - 5:00 pm
Sunday, November 29, 2009 1:00 pm – 8:00 pm
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
November 17, 2009
Greeting University Community,
The UVI Libraries will be closed in observance of Thanksgiving Day and Fortsberg Discovery Day on Thursday, November 26, 2009 and Friday, November 27, 2009.
Regular Libraries hours will resume on:
Saturday, November 28, 2009 9:00 am - 5:00 pm
Sunday, November 29, 2009 1:00 pm – 8:00 pm
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Monday, November 9, 2009
Second Notice: Veterans Day Holiday Announcement
Second Notice : Veterans Day Holiday Announcement
Office of the CIO
November 4, 2009
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Veterans Day Holiday on Wednesday, November 11, 2009. Regular hours will resume on Thursday, November 12, 2009 at 8:00 a.m.
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access on Wednesday, November 11, 2009.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager, Technology Customer Service
Office of the CIO
November 4, 2009
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Veterans Day Holiday on Wednesday, November 11, 2009. Regular hours will resume on Thursday, November 12, 2009 at 8:00 a.m.
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access on Wednesday, November 11, 2009.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager, Technology Customer Service
Friday, November 6, 2009
UVI Telephone Directory can be Access at Ext. 2307
Office of the CIO
November 6, 2009
Greetings University Community,
In an effort to enhance access to information this announcement is to let you know that the UVI Telephone Directory can now be accessed on both campuses by dialing extension 2307.
Off campus callers can still access the telephone directory by dialing 776-9200 on St. Thomas or 778-1620 on St. Croix and press 9 to access the telephone directory. The caller will be asked to dial the first three letters of the person’s last name. The system will transfer the call to the extension.
Please note, the on-line telephone directory managed by Public Relations is still available at phone.uvi.edu.
ITS strongly recommends that all users utilize the university’s telephone directories dial-in or on-line in the future to contact persons or departments at UVI.
If you have any questions about this service please contact our helpdesk at ext. 1466 or email us at helpdesk@uvi.edu with your inquiry or comments.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
November 6, 2009
Greetings University Community,
In an effort to enhance access to information this announcement is to let you know that the UVI Telephone Directory can now be accessed on both campuses by dialing extension 2307.
Off campus callers can still access the telephone directory by dialing 776-9200 on St. Thomas or 778-1620 on St. Croix and press 9 to access the telephone directory. The caller will be asked to dial the first three letters of the person’s last name. The system will transfer the call to the extension.
Please note, the on-line telephone directory managed by Public Relations is still available at phone.uvi.edu.
ITS strongly recommends that all users utilize the university’s telephone directories dial-in or on-line in the future to contact persons or departments at UVI.
If you have any questions about this service please contact our helpdesk at ext. 1466 or email us at helpdesk@uvi.edu with your inquiry or comments.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Wednesday, November 4, 2009
Veterans Day Holiday Announcement
Office of the CIO
November 4, 2009
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Veterans Day Holiday on Wednesday, November 11, 2009. Regular hours will resume on Thursday, November 12, 2009 at 8:00 a.m.
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access on Wednesday, November 11, 2009.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
November 4, 2009
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Veterans Day Holiday on Wednesday, November 11, 2009. Regular hours will resume on Thursday, November 12, 2009 at 8:00 a.m.
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access on Wednesday, November 11, 2009.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Friday, October 30, 2009
Second Notice: ITS Liberty Day Holiday Announcement
Second Notice: ITS Liberty Day Holiday Coverage Announcement
October 30, 2009
Office of the CIO
October 23, 2009
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Liberty Day Holiday on Monday, November 2, 2009. Regular hours will resume on Tuesday, November 3, 2009 at 8:00 a.m.
The Libraries will observe regular scheduled hours during the weekend. We will be open on Saturday, October 31, 2009 from 9:00 am to 5:00 pm, and on Sunday, November 1, 2009 from 1:00 pm to 8:00 pm.
In an effort to maintain technology services to students during the Liberty Day Holiday, both campuses will observe the following schedule for student lab access on Monday, November 2, 2009.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
October 30, 2009
Office of the CIO
October 23, 2009
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Liberty Day Holiday on Monday, November 2, 2009. Regular hours will resume on Tuesday, November 3, 2009 at 8:00 a.m.
The Libraries will observe regular scheduled hours during the weekend. We will be open on Saturday, October 31, 2009 from 9:00 am to 5:00 pm, and on Sunday, November 1, 2009 from 1:00 pm to 8:00 pm.
In an effort to maintain technology services to students during the Liberty Day Holiday, both campuses will observe the following schedule for student lab access on Monday, November 2, 2009.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Holiday Protocol
Office of the CIO
October 30, 2009
Greeting ITS,
As a part of our holiday procedure, the email and voice mail greetings for the main ITS extensions will be updated with an out of office message reflecting that the University is closed for the Liberty Day Holiday .
The helpdesk voice and email will be monitored during the holiday. If a technology emergency occurs we will contact the appropriate technical support.
Have a nice Holiday.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
October 30, 2009
Greeting ITS,
As a part of our holiday procedure, the email and voice mail greetings for the main ITS extensions will be updated with an out of office message reflecting that the University is closed for the Liberty Day Holiday .
The helpdesk voice and email will be monitored during the holiday. If a technology emergency occurs we will contact the appropriate technical support.
Have a nice Holiday.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Tuesday, October 27, 2009
ITS Liberty Day Holiday Announcement
Office of the CIO
October 23, 2009
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Liberty Day Holiday on Monday, November 2, 2009. Regular hours will resume on Tuesday, November 3, 2009 at 8:00 a.m.
The Libraries will observe regular scheduled hours during the weekend. We will be open on Saturday, October 31, 2009 from 9:00 am to 5:00 pm, and on Sunday, November 1, 2009 from 1:00 pm to 8:00 pm.
In an effort to maintain technology services to students during the Liberty Day Holiday, both campuses will observe the following schedule for student lab access on Monday, November 2, 2009.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
October 23, 2009
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Liberty Day Holiday on Monday, November 2, 2009. Regular hours will resume on Tuesday, November 3, 2009 at 8:00 a.m.
The Libraries will observe regular scheduled hours during the weekend. We will be open on Saturday, October 31, 2009 from 9:00 am to 5:00 pm, and on Sunday, November 1, 2009 from 1:00 pm to 8:00 pm.
In an effort to maintain technology services to students during the Liberty Day Holiday, both campuses will observe the following schedule for student lab access on Monday, November 2, 2009.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Tuesday, October 13, 2009
RESOLUTION: STX VC Connnections
The VC rooms in STX are now running without packet loss. Operations should be normal in all classrooms. ITS will continue to monitor the service quality over the next few days to make sure there are no difficulties.
Thank you all for your patience and please call the helpdesk at 1466 if you experience any problems.
Tina M. Koopmans
Chief Information Officer
Thank you all for your patience and please call the helpdesk at 1466 if you experience any problems.
Tina M. Koopmans
Chief Information Officer
TUESDAY UPDATE: STX VC Connnections
Greetings UVI,
Please be advised that the networking staff has been able to isolate the problem with the St. Croix videoconferencing connection. Work is underway to repair the problem and we anticipate having it resolved before evening classes begin.
We have determined that one of the eight aggregate T1 lines that carries data between the islands is failing. The networking staff is working to determine which T1 line is having the problem and what needs to be done to eliminate the problem. This process is currently underway.
We will notify you immediately if any difficulties arise and I will send another email when the issue has been resolved.
Tina M. Koopmans
Chief Information Officer
Please be advised that the networking staff has been able to isolate the problem with the St. Croix videoconferencing connection. Work is underway to repair the problem and we anticipate having it resolved before evening classes begin.
We have determined that one of the eight aggregate T1 lines that carries data between the islands is failing. The networking staff is working to determine which T1 line is having the problem and what needs to be done to eliminate the problem. This process is currently underway.
We will notify you immediately if any difficulties arise and I will send another email when the issue has been resolved.
Tina M. Koopmans
Chief Information Officer
Monday, October 12, 2009
UPDATE: STX VC Connnections
Greetings UVI,
This note is to inform you of some technical issues that are effecting the quality of videoconferencing on St. Croix.
Since Thursday evening, we have been tracking about 4% packet loss experienced from the St. Croix videoconference rooms to the St. Thomas Videoconferencing rooms. There is no packet loss from STT VC to STX. Users on STX are experiencing choppy video quality. Users on STT are not experiencing any of the issues. While faculty have not described it as detrimental to their classes and the connections are useable, it is certainly an important issue to resolve.
We found that there isn’t any visible issue with the microwave. We also found that there isn’t any packet loss in either the router or switching equipment that services the VC connections. We will continue to work together to uncover the problem and update you as more information becomes available.
Tina M. Koopmans
Chief Information Officer
This note is to inform you of some technical issues that are effecting the quality of videoconferencing on St. Croix.
Since Thursday evening, we have been tracking about 4% packet loss experienced from the St. Croix videoconference rooms to the St. Thomas Videoconferencing rooms. There is no packet loss from STT VC to STX. Users on STX are experiencing choppy video quality. Users on STT are not experiencing any of the issues. While faculty have not described it as detrimental to their classes and the connections are useable, it is certainly an important issue to resolve.
We found that there isn’t any visible issue with the microwave. We also found that there isn’t any packet loss in either the router or switching equipment that services the VC connections. We will continue to work together to uncover the problem and update you as more information becomes available.
Tina M. Koopmans
Chief Information Officer
Saturday, October 10, 2009
NEW – UVI BANDWIDTH USAGE GRAPH.
Office of the CIO
October 9, 2009
Greetings Colleagues,
This email is to inform all users of the NEW – UVI BANDWIDTH USAGE GRAPH.
If you are interested in seeing data on bandwidth usage for Internet access at UVI and the usage of bandwidth over the microwave between the campuses, you now have the tools to do so. A graph of the bandwidth currently being used can be obtained through the following options:
1. Visit the link below to access the UVI Bandwidth Usage Graph in the Information & Technology Services FAQs on the UVI web site.
2. Connect to the tool directly at: http://orionweb.uvi.edu
If you have any questions regarding bandwidth usage graph please contact us through the Helpdesk at x1466 or helpdesk@uvi.edu.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
October 9, 2009
Greetings Colleagues,
This email is to inform all users of the NEW – UVI BANDWIDTH USAGE GRAPH.
If you are interested in seeing data on bandwidth usage for Internet access at UVI and the usage of bandwidth over the microwave between the campuses, you now have the tools to do so. A graph of the bandwidth currently being used can be obtained through the following options:
1. Visit the link below to access the UVI Bandwidth Usage Graph in the Information & Technology Services FAQs on the UVI web site.
2. Connect to the tool directly at: http://orionweb.uvi.edu
If you have any questions regarding bandwidth usage graph please contact us through the Helpdesk at x1466 or helpdesk@uvi.edu.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Wednesday, September 23, 2009
ITS Update: Campus Wireless Projects
Greetings All,
This note is to inform you that the wireless networks on both campuses have been activated. These networks are secured, which means that you have to use your UVI network login and password to use the wireless on any wireless device. This includes handhelds or laptops. Please call the help desk if you have any problems or questions. ITS will be monitoring utilization and performance over the semester.
While we covered as much area as we could with the funding available, there may be some areas that we need to add receivers. If there are classroom areas that don’t have adequate coverage to meet curriculum needs, please make a request through your Dean. ITS will work with the Deans on priorities to add coverage when FY2010 monies become available. Although this project will add coverage to many office areas, it does not provide coverage to all office areas. If department heads would like to add coverage to their offices please contact the helpdesk and we can let you know what the cost would be and when installation can be scheduled.
The following buildings have coverage in the classrooms on St. Croix. Additional receivers were also added to the residence halls to provide coverage in the lower floors.
Agricultural Experiment Station (AES)
Evans Center
Great House
Modular Buildings
North West Wing
Nursing Division
Research and Extension Center
Residential Halls
Student Center/ Cafeteria
The following buildings have coverage in the classrooms on St. Thomas.
Business (Chase Auditorium)
Education
Nursing
Paiewonsky Library
Science and Math
Student Affairs/Rouppe House
Music Center
Reichhold Center for the Arts
Residence Halls
CA Building
CELL
Eastern Caribbean Center
Sport and Fitness
Humanities, Social Science and the Recreation Center are currently being installed. Please look for activation of these locations in the next few weeks.
Tina M. Koopmans
Chief Information Officer
This note is to inform you that the wireless networks on both campuses have been activated. These networks are secured, which means that you have to use your UVI network login and password to use the wireless on any wireless device. This includes handhelds or laptops. Please call the help desk if you have any problems or questions. ITS will be monitoring utilization and performance over the semester.
While we covered as much area as we could with the funding available, there may be some areas that we need to add receivers. If there are classroom areas that don’t have adequate coverage to meet curriculum needs, please make a request through your Dean. ITS will work with the Deans on priorities to add coverage when FY2010 monies become available. Although this project will add coverage to many office areas, it does not provide coverage to all office areas. If department heads would like to add coverage to their offices please contact the helpdesk and we can let you know what the cost would be and when installation can be scheduled.
The following buildings have coverage in the classrooms on St. Croix. Additional receivers were also added to the residence halls to provide coverage in the lower floors.
Agricultural Experiment Station (AES)
Evans Center
Great House
Modular Buildings
North West Wing
Nursing Division
Research and Extension Center
Residential Halls
Student Center/ Cafeteria
The following buildings have coverage in the classrooms on St. Thomas.
Business (Chase Auditorium)
Education
Nursing
Paiewonsky Library
Science and Math
Student Affairs/Rouppe House
Music Center
Reichhold Center for the Arts
Residence Halls
CA Building
CELL
Eastern Caribbean Center
Sport and Fitness
Humanities, Social Science and the Recreation Center are currently being installed. Please look for activation of these locations in the next few weeks.
Tina M. Koopmans
Chief Information Officer
Banner and Firefox
Banner and Firefox
Updating Firefox may affect the ability to run the Banner Application. Therefore, we recommend all Banner users, who connect using Firefox, to disable the automatic update option in order to avoid this issue.
This can be done by going to:
• Tools in the Menu bar
• Choose Options from the drop-down list
• Go to the Advanced tab, in the Update sub-tab in the Options window
• Uncheck the Firefox checkbox in the Automatic check list
If you have already updated Firefox and are having trouble accessing the Banner application, you will have to “downgrade” to Firefox version 3.0.12.
This can be done by going to:
• www.filehippo.com
• Type Firefox in the search box
• Click on the “Firefox…” result that is returned from the search
• In the right panel of the new page is a list of Firefox versions
• Click on Firefox 3.0.12 and then on the “Download Latest Version” hyperlink at the top of the list. This will download the 3.0.12 version.
• A window will appear asking if you would like to save the file – click on the Save file button.
• Click on the file after it has been downloaded and it will open a window to “Run” or “Cancel” the program – choose Run.
• Follow the prompts thereafter to complete the download. Be sure to UNCHECK the “Use Firefox as default browser button” if you only use Firefox for Banner.
Feel free to contact the I.T.S. Help Desk at X1466 if you have any questions about the steps above.
Thank you for your cooperation.
Updating Firefox may affect the ability to run the Banner Application. Therefore, we recommend all Banner users, who connect using Firefox, to disable the automatic update option in order to avoid this issue.
This can be done by going to:
• Tools in the Menu bar
• Choose Options from the drop-down list
• Go to the Advanced tab, in the Update sub-tab in the Options window
• Uncheck the Firefox checkbox in the Automatic check list
If you have already updated Firefox and are having trouble accessing the Banner application, you will have to “downgrade” to Firefox version 3.0.12.
This can be done by going to:
• www.filehippo.com
• Type Firefox in the search box
• Click on the “Firefox…” result that is returned from the search
• In the right panel of the new page is a list of Firefox versions
• Click on Firefox 3.0.12 and then on the “Download Latest Version” hyperlink at the top of the list. This will download the 3.0.12 version.
• A window will appear asking if you would like to save the file – click on the Save file button.
• Click on the file after it has been downloaded and it will open a window to “Run” or “Cancel” the program – choose Run.
• Follow the prompts thereafter to complete the download. Be sure to UNCHECK the “Use Firefox as default browser button” if you only use Firefox for Banner.
Feel free to contact the I.T.S. Help Desk at X1466 if you have any questions about the steps above.
Thank you for your cooperation.
Thursday, September 10, 2009
Second Notice: Home Use Access to Microsoft Office Enterprise Edition
Office of the CIO
September 9, 2009
Greetings Colleagues,
This communication is to inform all UVI employees that as part of our Microsoft Campus Agreement, UVI faculty and staff have home use access to Microsoft Office Enterprise Edition. UVI persons will receive an email from a third party vendor (service@microsoft.com) alerting them of the availability of this software. It will be available for a small fulfillment fee charged to cover packaging, shipping and handling costs.
With this method in place, software will no longer be available from the ITS Service Desks.
Software available through the program includes:
Access 2007
Communicator 2007
Excel 2007
Groove 2007
InfoPath 2007
OneNote 2007
Outlook 2007
PowerPoint 2007
Publisher 2007
Word 2007
If you have any questions regarding this offer from Microsoft please direct them in an email to our helpdesk at helpdesk@uvi.edu and an ITS professional will provide follow up.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
September 9, 2009
Greetings Colleagues,
This communication is to inform all UVI employees that as part of our Microsoft Campus Agreement, UVI faculty and staff have home use access to Microsoft Office Enterprise Edition. UVI persons will receive an email from a third party vendor (service@microsoft.com) alerting them of the availability of this software. It will be available for a small fulfillment fee charged to cover packaging, shipping and handling costs.
With this method in place, software will no longer be available from the ITS Service Desks.
Software available through the program includes:
Access 2007
Communicator 2007
Excel 2007
Groove 2007
InfoPath 2007
OneNote 2007
Outlook 2007
PowerPoint 2007
Publisher 2007
Word 2007
If you have any questions regarding this offer from Microsoft please direct them in an email to our helpdesk at helpdesk@uvi.edu and an ITS professional will provide follow up.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Friday, September 4, 2009
Second Notice : ITS Labor Day Holiday Announcement
Reminder: ITS Labor Day Coverage Schedule:
September 4, 2009
Office of the CIO
August 31, 2009
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Labor Day Holiday on Monday, September 7, 2009. Regular hours will resume on Tuesday, September 8, 2009 at 8:00 a.m. The Libraries will observe regular schedule hours during the weekend. We will be open on Saturday, September 5, 2009 from 9:00 am to 5:00 pm on Sunday, September 6, 2009 from 1:00 pm to 8:00 pm.
In an effort to maintain technology services to students during the Labor Day Holiday, both campuses will observe the following schedule for student lab access on Monday, Semptember7, 2009.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip. Students without the newly issued ID’s will not be able to access the lab. Students are encouraged to come to the Library and sign up for the newly issued ID cards by Friday, September 4, 2009 by 4:00 pm if you would like access to the 24/7 lab.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
September 4, 2009
Office of the CIO
August 31, 2009
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Labor Day Holiday on Monday, September 7, 2009. Regular hours will resume on Tuesday, September 8, 2009 at 8:00 a.m. The Libraries will observe regular schedule hours during the weekend. We will be open on Saturday, September 5, 2009 from 9:00 am to 5:00 pm on Sunday, September 6, 2009 from 1:00 pm to 8:00 pm.
In an effort to maintain technology services to students during the Labor Day Holiday, both campuses will observe the following schedule for student lab access on Monday, Semptember7, 2009.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip. Students without the newly issued ID’s will not be able to access the lab. Students are encouraged to come to the Library and sign up for the newly issued ID cards by Friday, September 4, 2009 by 4:00 pm if you would like access to the 24/7 lab.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
UPDATE: How to activate your new AUDIX mail box
Greetings All,
The installation of our new AUDIX system has been completed according to schedule. I would like to thank Kelly, Burt, Daryl, Mark and Cecil who have worked diligently over the last week to complete.
Most mail boxes have been set up. However, we may find a few that were not configured. Please let the helpdesk know if this is the case.
To log into the new system press your message button or dial x1599 and your extension followed by the pound sign. Your opening password is the pound (#) key. You will be asked to say your name. Select 3 to set up your outgoing message. Select #h and 5 to change your password. Follow the voice prompts to complete your set up. Other instructions are attached to this email.
From off campus, you can dial your number, i.e. 693-xxx and then * 7 to get to the voicemail box set up of dial 693-1599 and enter your extension.
You will find this systems is very much the same as the old system. ITS will be working with public relations to update the auto-attendant. We will also spend most of the day confirming voicemail extension and cleaning up voicemail on extensions that do not need a voicemail box, i.e. fax lines so there is still work to do.
Please let me know if you have any difficulties or questions.
Tina M. Koopmans
Chief Information Officer
The installation of our new AUDIX system has been completed according to schedule. I would like to thank Kelly, Burt, Daryl, Mark and Cecil who have worked diligently over the last week to complete.
Most mail boxes have been set up. However, we may find a few that were not configured. Please let the helpdesk know if this is the case.
To log into the new system press your message button or dial x1599 and your extension followed by the pound sign. Your opening password is the pound (#) key. You will be asked to say your name. Select 3 to set up your outgoing message. Select #h and 5 to change your password. Follow the voice prompts to complete your set up. Other instructions are attached to this email.
From off campus, you can dial your number, i.e. 693-xxx and then * 7 to get to the voicemail box set up of dial 693-1599 and enter your extension.
You will find this systems is very much the same as the old system. ITS will be working with public relations to update the auto-attendant. We will also spend most of the day confirming voicemail extension and cleaning up voicemail on extensions that do not need a voicemail box, i.e. fax lines so there is still work to do.
Please let me know if you have any difficulties or questions.
Tina M. Koopmans
Chief Information Officer
Information & Technology Preparedness Update
Office of the CIO
September 3, 2009
Greetings University Community,
This email is to update you on the Information & Technology preparedness plan to secure the technology environments and ensure the safety of the students of the University of the Virgin Islands.
ITS will start securing and covering technology equipment in the labs located outside of the library immediately. We are encouraging all students to use the upper campus Library or 24/7 Lab this evening. These labs will be available for student use until 8:00 pm this evening. After 8:00 pm this evening no student labs will be available for student use. Magnetic key cards will not unlock the door of the 24/7 lab this evening. Students will be able to use the wireless and network services in the student residence halls.
All Smart class rooms and VC rooms will be set up as usual for evening instruction. ITS staff will cover the equipment in all Smart and VC rooms before we leave campus this evening. Security will assist with securing and covering equipment in Smart rooms and VC classes that conclude at 9:45 pm this evening.
The Libraries will be closing at 8:00 pm this evening and will re-open on Friday bases on the opening schedule of the university.
Please note, the students will not be able to use the student labs at the opening of the university on Friday because lab equipment will have to be re-set up and tested to ensure that all computers are functioning properly.
Please keep safe and dry!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
September 3, 2009
Greetings University Community,
This email is to update you on the Information & Technology preparedness plan to secure the technology environments and ensure the safety of the students of the University of the Virgin Islands.
ITS will start securing and covering technology equipment in the labs located outside of the library immediately. We are encouraging all students to use the upper campus Library or 24/7 Lab this evening. These labs will be available for student use until 8:00 pm this evening. After 8:00 pm this evening no student labs will be available for student use. Magnetic key cards will not unlock the door of the 24/7 lab this evening. Students will be able to use the wireless and network services in the student residence halls.
All Smart class rooms and VC rooms will be set up as usual for evening instruction. ITS staff will cover the equipment in all Smart and VC rooms before we leave campus this evening. Security will assist with securing and covering equipment in Smart rooms and VC classes that conclude at 9:45 pm this evening.
The Libraries will be closing at 8:00 pm this evening and will re-open on Friday bases on the opening schedule of the university.
Please note, the students will not be able to use the student labs at the opening of the university on Friday because lab equipment will have to be re-set up and tested to ensure that all computers are functioning properly.
Please keep safe and dry!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Wednesday, September 2, 2009
Tuesday Update: Temporary Procedures for Coverage
Greetings All,
This message is to let you know that the voicemail equipment has arrived as expected in PR. The technicians from Envision have already started the programming of our system. The installer and the programmed equipment will arrive in St. Thomas at approximately 4pm on Wednesday (tomorrow) and the installation will begin.
We anticipate that the equipment installation will be completed during the day on Thursday so that individuals will be able to set up their voicemail boxes before the holiday weekend. Please plan that into your schedule.
We would also like to thank security on both campuses for their continued help. Apparently our callers have discovered that on our auto-attendant system if they press 0 for an emergency they can also have security transfer them to non-listed extensions. We thank security for their patience in dealing with these persistent customers and pledge to resolve these issues by Friday.
Everyone have a great day.
Tina M. Koopmans
Chief Information Officer
This message is to let you know that the voicemail equipment has arrived as expected in PR. The technicians from Envision have already started the programming of our system. The installer and the programmed equipment will arrive in St. Thomas at approximately 4pm on Wednesday (tomorrow) and the installation will begin.
We anticipate that the equipment installation will be completed during the day on Thursday so that individuals will be able to set up their voicemail boxes before the holiday weekend. Please plan that into your schedule.
We would also like to thank security on both campuses for their continued help. Apparently our callers have discovered that on our auto-attendant system if they press 0 for an emergency they can also have security transfer them to non-listed extensions. We thank security for their patience in dealing with these persistent customers and pledge to resolve these issues by Friday.
Everyone have a great day.
Tina M. Koopmans
Chief Information Officer
Tuesday, September 1, 2009
ITS Labor Day Holiday Announcement
Office of the CIO
August 31, 2009
Greetings University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Labor Day Holiday on Monday, September 7, 2009. Regular hours will resume on Tuesday, September 8, 2009 at 8:00 a.m.
In an effort to maintain technology services to students during the Labor Day Holiday, both campuses will observe the following schedule for student lab access on Monday, Semptember7, 2009.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for student use during the holiday. Students can access the lab by using their ID cards with the magnetic strip. Students without the newly issued ID’s will not be able to access the lab. Students are encouraged to come to the Library and sign up for the newly issued ID cards by Friday, September 4, 2009 by 4:00 pm if you would like access to the 24/7 lab.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
August 31, 2009
Greetings University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Labor Day Holiday on Monday, September 7, 2009. Regular hours will resume on Tuesday, September 8, 2009 at 8:00 a.m.
In an effort to maintain technology services to students during the Labor Day Holiday, both campuses will observe the following schedule for student lab access on Monday, Semptember7, 2009.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for student use during the holiday. Students can access the lab by using their ID cards with the magnetic strip. Students without the newly issued ID’s will not be able to access the lab. Students are encouraged to come to the Library and sign up for the newly issued ID cards by Friday, September 4, 2009 by 4:00 pm if you would like access to the 24/7 lab.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
RE: Update on Power Outage Impacts
Good Day All,
The Crown Mountain Tower site has been operating on auxiliary power since 12:56 pm. Although they expected intermitted power, there have not been power outages at the site since that time, our systems have been running through the microwave since that time as well. The Tower Site Coordinator has indicated that permanent power was restored at approximately 2:00 by WAPA and we are now off intermittent auxiliary power. Additionally, the sites generator fuel pumps were changed so there shouldn’t be any power related issues in future.
Thank you for your patience.
Tina M. Koopmans
Chief Information Officer
The Crown Mountain Tower site has been operating on auxiliary power since 12:56 pm. Although they expected intermitted power, there have not been power outages at the site since that time, our systems have been running through the microwave since that time as well. The Tower Site Coordinator has indicated that permanent power was restored at approximately 2:00 by WAPA and we are now off intermittent auxiliary power. Additionally, the sites generator fuel pumps were changed so there shouldn’t be any power related issues in future.
Thank you for your patience.
Tina M. Koopmans
Chief Information Officer
Monday, August 31, 2009
Update on Power Outage Impacts
Greetings All,
This message is to inform you that during the power outage this morning, the Crown Mountain facilitate (which houses the radios for our microwave system) apparently lost power. This caused all microwave services between the campuses to be interrupted. This includes videoconferencing, four digit dial and access to Banner and Blackboard.
As of 11:45 power to Crown Mountain is still out. WAPA indicates that it may take several hours to repair.
We are in the processes of rerouting Banner and Blackboard traffic over the Internet to restore this service to St. Croix. This will take about 30 minutes. There are two videoconference classes scheduled at noon, we are working with instructors to provide teleconference capabilities. There is one class at 1pm which we will route over the Internet. The next classes are not until 4pm, so we are hoping WAPA service to Crown Mountain will be restored by that time.
We will keep you updated.
Tina M. Koopmans
Chief Information Officer
This message is to inform you that during the power outage this morning, the Crown Mountain facilitate (which houses the radios for our microwave system) apparently lost power. This caused all microwave services between the campuses to be interrupted. This includes videoconferencing, four digit dial and access to Banner and Blackboard.
As of 11:45 power to Crown Mountain is still out. WAPA indicates that it may take several hours to repair.
We are in the processes of rerouting Banner and Blackboard traffic over the Internet to restore this service to St. Croix. This will take about 30 minutes. There are two videoconference classes scheduled at noon, we are working with instructors to provide teleconference capabilities. There is one class at 1pm which we will route over the Internet. The next classes are not until 4pm, so we are hoping WAPA service to Crown Mountain will be restored by that time.
We will keep you updated.
Tina M. Koopmans
Chief Information Officer
Saturday, August 29, 2009
RE: Thursday Update: Temporary Procedures for Coverage
Greeting All,
We in ITS hope you had a great Friday…and yes we know most of you are now off campus. Our Friday was a bit hectic, but we kept you in mind all day.
The auto-attendant is working well on both campuses. We discovered a small problem with the T1 line from Innovative but they were able to fix that today.
The feature to allow faculty to forward phones off campus is now fully activated. This will ONLY work for faculty whose numbers were submitted to us by the division offices. To enable this feature:
Call Forwarding Procedures:
Dial #6 from the key pad
At the prompt dial 9 plus the number of the phone that it is being forwarded to
(This allows phones to forward only on a busy or no answer situation)
To Un-Forward Calls:
Dial # 2 from the key pad
Prompt tells you phone has been un-forwarded.
The installation of the audix system is still scheduled for Wednesday.
Please call the help desk is you have any questions. Remember the helpdesk is open 9am to 5pm on Saturday and 1pm to 9pm on Sunday.
Thank you and have a great weekend.
Tina M. Koopmans
Chief Information Officer
We in ITS hope you had a great Friday…and yes we know most of you are now off campus. Our Friday was a bit hectic, but we kept you in mind all day.
The auto-attendant is working well on both campuses. We discovered a small problem with the T1 line from Innovative but they were able to fix that today.
The feature to allow faculty to forward phones off campus is now fully activated. This will ONLY work for faculty whose numbers were submitted to us by the division offices. To enable this feature:
Call Forwarding Procedures:
Dial #6 from the key pad
At the prompt dial 9 plus the number of the phone that it is being forwarded to
(This allows phones to forward only on a busy or no answer situation)
To Un-Forward Calls:
Dial # 2 from the key pad
Prompt tells you phone has been un-forwarded.
The installation of the audix system is still scheduled for Wednesday.
Please call the help desk is you have any questions. Remember the helpdesk is open 9am to 5pm on Saturday and 1pm to 9pm on Sunday.
Thank you and have a great weekend.
Tina M. Koopmans
Chief Information Officer
Friday, August 28, 2009
Microsoft Home Use
Office of the CIO
August 27, 2009
Greetings Colleagues,
This communication is to inform all UVI employees that as part of our Microsoft Campus Agreement, UVI faculty and staff have home use access to Microsoft Office Enterprise Edition. UVI persons will receive an email from a third party vendor (service@microsoft.com) alerting them of the availability of this software. It will be available for a small fulfillment fee charged to cover packaging, shipping and handling costs.
With this method in place, software will no longer be available from the ITS Service Desks.
Software available through the program includes:
Access 2007
Communicator 2007
Excel 2007
Groove 2007
InfoPath 2007
OneNote 2007
Outlook 2007
PowerPoint 2007
Publisher 2007
Word 2007
If you have any questions regarding this offer from Microsoft please direct them in an email to our helpdesk at helpdesk@uvi.edu and an ITS professional will provide follow up.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
August 27, 2009
Greetings Colleagues,
This communication is to inform all UVI employees that as part of our Microsoft Campus Agreement, UVI faculty and staff have home use access to Microsoft Office Enterprise Edition. UVI persons will receive an email from a third party vendor (service@microsoft.com) alerting them of the availability of this software. It will be available for a small fulfillment fee charged to cover packaging, shipping and handling costs.
With this method in place, software will no longer be available from the ITS Service Desks.
Software available through the program includes:
Access 2007
Communicator 2007
Excel 2007
Groove 2007
InfoPath 2007
OneNote 2007
Outlook 2007
PowerPoint 2007
Publisher 2007
Word 2007
If you have any questions regarding this offer from Microsoft please direct them in an email to our helpdesk at helpdesk@uvi.edu and an ITS professional will provide follow up.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Thursday, August 27, 2009
Update: Temporary Procedures for Coverage
Thursday update
Greetings UVI --
I know you are all wondering how long it takes to install an auto-attendant system. To protect the innocent, that information is classified. However I am pleased to announce that the auto-attendant is operating on both islands. Many thanks to Kelly Harrigan and Cherie Wheatley and Judith Rogers for their persistence in working with our vendor to make this happen.
I would also like to thank the ITS service desk staff on both islands for their overwhelming commitment to handle the telephones and address the needs of our customers. The Security departments on both islands also performed to address this need. Great job, All!
The voicemail replacement is still scheduled for Wednesday as I indicated yesterday.
Because of the delays with the auto-attendant the ability for faculty to forward phones off campus will not be implemented until tomorrow. I am sorry for this delay. I will send out an announcement just as soon as this is complete. We have, I believe, received data from every division at this point.
Please refer to instructions below for forwarding phones or installing fax machines.
My continued thanks for your patience and perseverance.
Wednesday update
Greetings UVI,
We have secured a new auto attendant that was installed this afternoon. Currently, Ms. Wheatley and Patrice Johnson are working to record new messages. This means that when they are complete, the main UVI numbers will once again be answered by the auto-attendant and that users will be able to select offices from a menu or input a known extension. I know these ladies are working very hard to have this turned on this evening, but we will continue to provide coverage from the library and security tonight if they need more time.
We have found the voicemail replacement hardware and arranged with the vendor to install it on WEDNESDAY September 2. This will ensure that the work is complete by Friday morning so that everyone can set up their mailboxes.
To assist with communication to our primary stakeholders, we are enabling the ability for all faculty office number to be forwarded to a cell phone or other off campus number. We are getting these numbers from admins in each division, the ones we have tonight we will activate this evening. The rest we will do after they are all received. When a call is forwarded like this, it ties up both an incoming line and an outgoing line throughout the call. So we cannot allow everyone to do it or our lines may reach capacity.
To enable this feature:
Call Forwarding Procedures:
Dial *2 from the key pad
At the prompt dial 9 plus the number of the phone that it is being forwarded to
To Un-Forward Calls:
Dial # 2 from the key pad
Prompt tells you phone has been un-forwarded.
For departments, if you feel a pressing need standard phone answer machines can be purchased and installed on the department fax lines. To utilize this you will need to forward all extensions that require answering.
To enable this feature:
Call Forwarding Procedures:
Dial *2 from the key pad
At the prompt dial extension that phone is being forwarded to
To Un-Forward Calls:
Dial # 2 from the key pad
Prompt tells you phone has been un-forwarded.
Please let me know if you have any questions or issues that I can address. Again thank you for your continued patience.
Tina M. Koopmans
Chief Information Officer
Greetings UVI --
I know you are all wondering how long it takes to install an auto-attendant system. To protect the innocent, that information is classified. However I am pleased to announce that the auto-attendant is operating on both islands. Many thanks to Kelly Harrigan and Cherie Wheatley and Judith Rogers for their persistence in working with our vendor to make this happen.
I would also like to thank the ITS service desk staff on both islands for their overwhelming commitment to handle the telephones and address the needs of our customers. The Security departments on both islands also performed to address this need. Great job, All!
The voicemail replacement is still scheduled for Wednesday as I indicated yesterday.
Because of the delays with the auto-attendant the ability for faculty to forward phones off campus will not be implemented until tomorrow. I am sorry for this delay. I will send out an announcement just as soon as this is complete. We have, I believe, received data from every division at this point.
Please refer to instructions below for forwarding phones or installing fax machines.
My continued thanks for your patience and perseverance.
Wednesday update
Greetings UVI,
We have secured a new auto attendant that was installed this afternoon. Currently, Ms. Wheatley and Patrice Johnson are working to record new messages. This means that when they are complete, the main UVI numbers will once again be answered by the auto-attendant and that users will be able to select offices from a menu or input a known extension. I know these ladies are working very hard to have this turned on this evening, but we will continue to provide coverage from the library and security tonight if they need more time.
We have found the voicemail replacement hardware and arranged with the vendor to install it on WEDNESDAY September 2. This will ensure that the work is complete by Friday morning so that everyone can set up their mailboxes.
To assist with communication to our primary stakeholders, we are enabling the ability for all faculty office number to be forwarded to a cell phone or other off campus number. We are getting these numbers from admins in each division, the ones we have tonight we will activate this evening. The rest we will do after they are all received. When a call is forwarded like this, it ties up both an incoming line and an outgoing line throughout the call. So we cannot allow everyone to do it or our lines may reach capacity.
To enable this feature:
Call Forwarding Procedures:
Dial *2 from the key pad
At the prompt dial 9 plus the number of the phone that it is being forwarded to
To Un-Forward Calls:
Dial # 2 from the key pad
Prompt tells you phone has been un-forwarded.
For departments, if you feel a pressing need standard phone answer machines can be purchased and installed on the department fax lines. To utilize this you will need to forward all extensions that require answering.
To enable this feature:
Call Forwarding Procedures:
Dial *2 from the key pad
At the prompt dial extension that phone is being forwarded to
To Un-Forward Calls:
Dial # 2 from the key pad
Prompt tells you phone has been un-forwarded.
Please let me know if you have any questions or issues that I can address. Again thank you for your continued patience.
Tina M. Koopmans
Chief Information Officer
Wednesday, August 26, 2009
Tuesday Update: Temporary Procedures for Coverage
Office of the CIO
August 24, 2009
Technology Update:
Greetings University Community,
This email serves as a Technology Update to inform all Audix users of the temporary procedures that ITS has establish to provide coverage in the interim of the implementation of a new voice mail system.
Switchboard Services for Main Telephone Numbers:
The Libraries on both campuses will provide switchboard services for incoming calls into the main telephone numbers. We are shifting our staff in order to meet this very important need for the university. On the St. Croix campus the main telephone number is 340.778.1620. This will ring at extension 692-4130 from 8:00 am to 8:00 pm. The Security Department will provide after hour coverage for the main telephone number beginning at 8:00 pm to 8:00 am. Thanks to Mrs. Washington for ensuring we had coverage during the evening hours.
On the St. Thomas campus the main telephone number is 340.776.9200. The Library will provide switchboard services for incoming calls beginning at 8:00 am to 8:00 pm. The Security Department will provide after hour coverage beginning at 8:00 pm to 8:00 am. We would also like to thank Ms. Durante for making it possible to have extended coverage on St. Thomas campus.
Office Coverage:
During this period, we are requesting that all Departments within the university take full responsibility for providing coverage for unanswered telephone calls in their respective areas. ITS is recommending that departments use the *7 feature as a means of coverage to pick-up ringing phones in their department. If a telephone is ringing dial *7 and the call will be pick-up by the person dialing *7.
If Departments think that may need an answering machine during this brief time of no voice mail service. ITS is recommending that the department wait for a day or two then if you must get one go to from Office Max. The answering machine should be an analog device and can be connected to your fax machine line. All extensions requiring answering service will have to be forwarded to the answering machine.
Call Forwarding Procedures:
Dial *2 from the key pad
At the prompt dial extension that phone is being forwarded to
To Un-Forward Calls:
Dial # 2 from the key pad
Prompt tells you phone has been un-forwarded.
Information & Technology Services will provide daily updates to the university community to keep you abreast of the progress and implementation of the new voice mail system. We anticipate resolution by the end of the week.
Information & Technology Service would like to apologize for any inconvenience this may cause. If you have any questions regarding this communication please contact me directly by email at cwheatl@uvi.edu , email helpdesk@uvi.edu or you may call the helpdesk at ext. 1466.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
August 24, 2009
Technology Update:
Greetings University Community,
This email serves as a Technology Update to inform all Audix users of the temporary procedures that ITS has establish to provide coverage in the interim of the implementation of a new voice mail system.
Switchboard Services for Main Telephone Numbers:
The Libraries on both campuses will provide switchboard services for incoming calls into the main telephone numbers. We are shifting our staff in order to meet this very important need for the university. On the St. Croix campus the main telephone number is 340.778.1620. This will ring at extension 692-4130 from 8:00 am to 8:00 pm. The Security Department will provide after hour coverage for the main telephone number beginning at 8:00 pm to 8:00 am. Thanks to Mrs. Washington for ensuring we had coverage during the evening hours.
On the St. Thomas campus the main telephone number is 340.776.9200. The Library will provide switchboard services for incoming calls beginning at 8:00 am to 8:00 pm. The Security Department will provide after hour coverage beginning at 8:00 pm to 8:00 am. We would also like to thank Ms. Durante for making it possible to have extended coverage on St. Thomas campus.
Office Coverage:
During this period, we are requesting that all Departments within the university take full responsibility for providing coverage for unanswered telephone calls in their respective areas. ITS is recommending that departments use the *7 feature as a means of coverage to pick-up ringing phones in their department. If a telephone is ringing dial *7 and the call will be pick-up by the person dialing *7.
If Departments think that may need an answering machine during this brief time of no voice mail service. ITS is recommending that the department wait for a day or two then if you must get one go to from Office Max. The answering machine should be an analog device and can be connected to your fax machine line. All extensions requiring answering service will have to be forwarded to the answering machine.
Call Forwarding Procedures:
Dial *2 from the key pad
At the prompt dial extension that phone is being forwarded to
To Un-Forward Calls:
Dial # 2 from the key pad
Prompt tells you phone has been un-forwarded.
Information & Technology Services will provide daily updates to the university community to keep you abreast of the progress and implementation of the new voice mail system. We anticipate resolution by the end of the week.
Information & Technology Service would like to apologize for any inconvenience this may cause. If you have any questions regarding this communication please contact me directly by email at cwheatl@uvi.edu , email helpdesk@uvi.edu or you may call the helpdesk at ext. 1466.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Tuesday, August 25, 2009
Technology Update: Temporary Procedures for Coverage
Office of the CIO
August 24, 2009
Technology Update:
Greetings University Community,
This email serves as a Technology Update to inform all Audix users of the temporary procedures that ITS has establish to provide coverage in the interim of the implementation of a new voice mail system.
Switchboard Services for Main Telephone Numbers:
The Libraries on both campuses will provide switchboard services for incoming calls into the main telephone numbers. We are shifting our staff in order to meet this very important need for the university. On the St. Croix campus the main telephone number is 340.778.1620. This will ring at extension 692-4130 from 8:00 am to 8:00 pm. The Security Department will provide after hour coverage for the main telephone number beginning at 8:00 pm to 8:00 am. Thanks to Mrs. Washington for ensuring we had coverage during the evening hours.
On the St. Thomas campus the main telephone number is 340.776.9200. The Library will provide switchboard services for incoming calls beginning at 8:00 am to 8:00 pm. The Security Department will provide after hour coverage beginning at 8:00 pm to 8:00 am. We would also like to thank Ms. Durante for making it possible to have extended coverage on St. Thomas campus.
Office Coverage:
During this period, we are requesting that all Departments within the university take full responsibility for providing coverage for unanswered telephone calls in their respective areas. ITS is recommending that departments use the *7 feature as a means of coverage to pick-up ringing phones in their department. If a telephone is ringing dial *7 and the call will be pick-up by the person dialing *7.
If Departments think that may need an answering machine during this brief time of no voice mail service. ITS is recommending that the department wait for one week then if you must get one go to from Office Max. The answering machine should be an analog device and can be connected to your fax machine line. All extensions requiring answering service will have to be forwarded to the answering machine.
Call Forwarding Procedures:
Dial *2 from the key pad
At the prompt dial extension that phone is being forwarded to
To Un-Forward Calls:
Dial # 2 from the key pad
Prompt tells you phone has been un-forwarded.
Information & Technology Services will provide daily updates to the university community to keep you abreast of the progress and implementation of the new voice mail system. We anticipate resolution by the end of the week.
Information & Technology Service would like to apologize for any inconvenience this may cause. If you have any questions regarding this communication please contact me directly by email at cwheatl@uvi.edu , email helpdesk@uvi.edu or you may call the helpdesk at ext. 1466.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
August 24, 2009
Technology Update:
Greetings University Community,
This email serves as a Technology Update to inform all Audix users of the temporary procedures that ITS has establish to provide coverage in the interim of the implementation of a new voice mail system.
Switchboard Services for Main Telephone Numbers:
The Libraries on both campuses will provide switchboard services for incoming calls into the main telephone numbers. We are shifting our staff in order to meet this very important need for the university. On the St. Croix campus the main telephone number is 340.778.1620. This will ring at extension 692-4130 from 8:00 am to 8:00 pm. The Security Department will provide after hour coverage for the main telephone number beginning at 8:00 pm to 8:00 am. Thanks to Mrs. Washington for ensuring we had coverage during the evening hours.
On the St. Thomas campus the main telephone number is 340.776.9200. The Library will provide switchboard services for incoming calls beginning at 8:00 am to 8:00 pm. The Security Department will provide after hour coverage beginning at 8:00 pm to 8:00 am. We would also like to thank Ms. Durante for making it possible to have extended coverage on St. Thomas campus.
Office Coverage:
During this period, we are requesting that all Departments within the university take full responsibility for providing coverage for unanswered telephone calls in their respective areas. ITS is recommending that departments use the *7 feature as a means of coverage to pick-up ringing phones in their department. If a telephone is ringing dial *7 and the call will be pick-up by the person dialing *7.
If Departments think that may need an answering machine during this brief time of no voice mail service. ITS is recommending that the department wait for one week then if you must get one go to from Office Max. The answering machine should be an analog device and can be connected to your fax machine line. All extensions requiring answering service will have to be forwarded to the answering machine.
Call Forwarding Procedures:
Dial *2 from the key pad
At the prompt dial extension that phone is being forwarded to
To Un-Forward Calls:
Dial # 2 from the key pad
Prompt tells you phone has been un-forwarded.
Information & Technology Services will provide daily updates to the university community to keep you abreast of the progress and implementation of the new voice mail system. We anticipate resolution by the end of the week.
Information & Technology Service would like to apologize for any inconvenience this may cause. If you have any questions regarding this communication please contact me directly by email at cwheatl@uvi.edu , email helpdesk@uvi.edu or you may call the helpdesk at ext. 1466.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Technology Update: Audix is completely dead
Office of the CIO
August 24, 2009
TECHNOLOGY UPDATE: AUDIX
Greetings UVI Community,
This communication is to inform all users that Audix, is now officially dead and cannot be restored. Information & Technology Services is working on a solution for the replacement of our voice mail system; we will provide an update by Friday, August 28, 2009 as to when the system will be replaced.
Information & Technology Service would like to apologize to the university community for any inconvenience this system failure may cause.
If you have any questions regarding this communication please contact me directly by email at cwheatl@uvi.edu , email helpdesk@uvi.edu or you may call the helpdesk at ext. 1466.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
August 24, 2009
TECHNOLOGY UPDATE: AUDIX
Greetings UVI Community,
This communication is to inform all users that Audix, is now officially dead and cannot be restored. Information & Technology Services is working on a solution for the replacement of our voice mail system; we will provide an update by Friday, August 28, 2009 as to when the system will be replaced.
Information & Technology Service would like to apologize to the university community for any inconvenience this system failure may cause.
If you have any questions regarding this communication please contact me directly by email at cwheatl@uvi.edu , email helpdesk@uvi.edu or you may call the helpdesk at ext. 1466.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Friday, August 21, 2009
Technology Update: Audix Restored but service will be intermittent
Office of the CIO
August 21, 2009
TECHNOLOGY UPDATE: AUDIX
Greetings UVI Community,
This communication is to inform all users that Audix, our matured voice mail system, continues to experience system failures. The ITS technical support team is aware of the problem and is working to try to keep the system up and running. However, please note that Audix is experiencing both software and hardware failures, resulting in ongoing intermittent service.
Currently, ITS is working on a solution for voice mail services; we will keep the university community abreast of new developments.
If users experience any issues with Audix please report the problems to our ITS helpdesk. You may call ext. 1466 or email us to helpdesk@uvi.edu.
Information & Technology Service would like to apologize for any inconvenience this may cause.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
August 21, 2009
TECHNOLOGY UPDATE: AUDIX
Greetings UVI Community,
This communication is to inform all users that Audix, our matured voice mail system, continues to experience system failures. The ITS technical support team is aware of the problem and is working to try to keep the system up and running. However, please note that Audix is experiencing both software and hardware failures, resulting in ongoing intermittent service.
Currently, ITS is working on a solution for voice mail services; we will keep the university community abreast of new developments.
If users experience any issues with Audix please report the problems to our ITS helpdesk. You may call ext. 1466 or email us to helpdesk@uvi.edu.
Information & Technology Service would like to apologize for any inconvenience this may cause.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Audix Issues
Office of the CIO
August 21, 2009
Greetings UVI Community,
This communication is to inform all users that Audix our matured voice mail system continues to experience system failures. The ITS technical support team is aware of the problem and is working to restore the system.
If users experience any issues with Audix please report the problems to our ITS helpdesk, you may call ext. 1466 or email us to helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
August 21, 2009
Greetings UVI Community,
This communication is to inform all users that Audix our matured voice mail system continues to experience system failures. The ITS technical support team is aware of the problem and is working to restore the system.
If users experience any issues with Audix please report the problems to our ITS helpdesk, you may call ext. 1466 or email us to helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Wednesday, August 19, 2009
Audix Issues
Office of the CIO
August 17, 2009
Greetings UVI Community,
This communication is to inform all users that Audix our matured voice mail system continues to experience system failures. The ITS technical support team is aware of the problem and is working to restore the system.
If users experience any issues with Audix please report the problems to our ITS helpdesk, you may call ext. 1466 or email us to helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
August 17, 2009
Greetings UVI Community,
This communication is to inform all users that Audix our matured voice mail system continues to experience system failures. The ITS technical support team is aware of the problem and is working to restore the system.
If users experience any issues with Audix please report the problems to our ITS helpdesk, you may call ext. 1466 or email us to helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
UPDATE: Network Problems on St. Croix
UPDATE:
All Services has been restored to the St. Croix campus. If you have any problems with the technology please report your problems to the helpdesk at helpdesk@uvi.edu or call us at 693-1466.
All Services has been restored to the St. Croix campus. If you have any problems with the technology please report your problems to the helpdesk at helpdesk@uvi.edu or call us at 693-1466.
Network Problems on St. Croix
Office of the CIO
August 17, 2009
Greetings Colleagues,
Users on the St. Croix campus are currently experiencing technical difficulties accessing Blackboard, Banner/Banweb, Outlook Exchange and other systems. Network Operations is aware of the problem and is working on repairs. We will provide another update before noon today.
Information and Technology Services apologies for any inconveniences this may cause.
Cherie Wheatley
Office of the CIO
August 17, 2009
Greetings Colleagues,
Users on the St. Croix campus are currently experiencing technical difficulties accessing Blackboard, Banner/Banweb, Outlook Exchange and other systems. Network Operations is aware of the problem and is working on repairs. We will provide another update before noon today.
Information and Technology Services apologies for any inconveniences this may cause.
Cherie Wheatley
Office of the CIO
Thursday, August 13, 2009
Banner Problems: Resolved
UPDATE:
All Banner issues have been resolved. If you experience additional problems with Banner please call our helpdesk at ext. 1466 or email to helpdesk@uvi.edu . Thank you for your patience.
All Banner issues have been resolved. If you experience additional problems with Banner please call our helpdesk at ext. 1466 or email to helpdesk@uvi.edu . Thank you for your patience.
Banner Problems
Office of the CIO
August 12, 2009
Greetings UVI Community,
We are currently experiencing technical difficulties with Banner. The Banner group is aware of the problem and is currently working on resolving the issue. We will provide another update as soon as one becomes available.
Information & Technology Services apologize for any inconvenience this problem may cause.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
August 12, 2009
Greetings UVI Community,
We are currently experiencing technical difficulties with Banner. The Banner group is aware of the problem and is currently working on resolving the issue. We will provide another update as soon as one becomes available.
Information & Technology Services apologize for any inconvenience this problem may cause.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Monday, August 10, 2009
Audix problems over the weekend
Office of the CIO
August 10, 2009
Greetings UVI Community,
This communication is to inform all users that Audix our voice mail system experienced a system failure over the weekend. The ITS technical support team was able to restore the system.
If users experience any problems with Audix please report problems to our ITS helpdesk you may call ext. 1466 or email us to helpdesk@uvi.edu. Thank you.
“Service is Key”
Cherie Wheatley
Office of the CIO
August 10, 2009
Greetings UVI Community,
This communication is to inform all users that Audix our voice mail system experienced a system failure over the weekend. The ITS technical support team was able to restore the system.
If users experience any problems with Audix please report problems to our ITS helpdesk you may call ext. 1466 or email us to helpdesk@uvi.edu. Thank you.
“Service is Key”
Cherie Wheatley
Office of the CIO
Wednesday, July 22, 2009
Network Maintenance: Wednesday, July 22, 2009 at 10:30 pm to 12:00 midnight
Office of the CIO
July 21, 2009
Greetings University Community,
This email is to inform all users that network maintenance will commence on Wednesday, July 22, 2009 at 10:30 pm to 12:00 midnight. The purpose of this maintenance work is to test our system failover for the upcoming fall semester. During this maintenance window all web services i.e. Exchange OWA and OMA, Blackboard, Banner, Banweb will not be accessible from off campus.
Information and Technology Service apologies for any inconvenience this may cause. Thank you in advance for your patience as we prepare for the fall semester. If you have any questions please call the helpdesk at ext.1466 or email us at helpdesk@uvi.edu .
Cherie Wheatley
Office of the CIO
July 21, 2009
Greetings University Community,
This email is to inform all users that network maintenance will commence on Wednesday, July 22, 2009 at 10:30 pm to 12:00 midnight. The purpose of this maintenance work is to test our system failover for the upcoming fall semester. During this maintenance window all web services i.e. Exchange OWA and OMA, Blackboard, Banner, Banweb will not be accessible from off campus.
Information and Technology Service apologies for any inconvenience this may cause. Thank you in advance for your patience as we prepare for the fall semester. If you have any questions please call the helpdesk at ext.1466 or email us at helpdesk@uvi.edu .
Cherie Wheatley
Office of the CIO
Thursday, July 16, 2009
Equipment upgrade to the St. Croix network on Sunday, July 19, 2009 starting at 8:00 am to 10:00 am.
Office of the CIO
July 16, 2009
Greetings University Community,
This announcement is to inform all University users that Information & Technology Services will be performing an equipment upgrade to the St. Croix network on Sunday, July 19, 2009 starting at 8:00 am to 10:00 am.
During this maintenance period all web services (i.e. banner, banweb, blackboard and VC), inter-island 4 digit dialing, voicemail, and e-mail, on the St. Croix campus will be operational. However, there will be no access to the internet.
Information & Technology Services apologizes for any inconvenience this may cause. If you have any questions about this communication please contact our help desk at helpdesk@uvi.edu or call 693-1466.
Best Regards,
Cherie Wheatley
Office of the CIO
July 16, 2009
Greetings University Community,
This announcement is to inform all University users that Information & Technology Services will be performing an equipment upgrade to the St. Croix network on Sunday, July 19, 2009 starting at 8:00 am to 10:00 am.
During this maintenance period all web services (i.e. banner, banweb, blackboard and VC), inter-island 4 digit dialing, voicemail, and e-mail, on the St. Croix campus will be operational. However, there will be no access to the internet.
Information & Technology Services apologizes for any inconvenience this may cause. If you have any questions about this communication please contact our help desk at helpdesk@uvi.edu or call 693-1466.
Best Regards,
Cherie Wheatley
Office of the CIO
Wednesday, July 1, 2009
Inter-island microwave system testing in progress
July 1, 2009
Greetings Colleagues,
This message is to inform the UVI community that the testing of the inter-island microwave system will continue over the next couple of days until Friday. Users on the St. Croix campus may experience intermittent service interruptions during the testing of the system.
During this testing period the following services will be affected if you are on campus.
• Video conferencing services between islands will not be accessible.
• 4 digit dialing between St. Thomas and ST. Croix campus but users can access either campus by dialing 693 or 692 and the 4 digit extension of the person you are trying to call.
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
• E-mail Services to the St. Croix campus can be obtained through exchange.uvi.edu
• Users on the St. Croix campus can still access Blackboard, BanWEb, and Banner
Information and Technology Service apologizes for any inconveniences this may cause. Thank you in advance for your patience.
Cherie Wheatley
Office of the CIO
Greetings Colleagues,
This message is to inform the UVI community that the testing of the inter-island microwave system will continue over the next couple of days until Friday. Users on the St. Croix campus may experience intermittent service interruptions during the testing of the system.
During this testing period the following services will be affected if you are on campus.
• Video conferencing services between islands will not be accessible.
• 4 digit dialing between St. Thomas and ST. Croix campus but users can access either campus by dialing 693 or 692 and the 4 digit extension of the person you are trying to call.
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
• E-mail Services to the St. Croix campus can be obtained through exchange.uvi.edu
• Users on the St. Croix campus can still access Blackboard, BanWEb, and Banner
Information and Technology Service apologizes for any inconveniences this may cause. Thank you in advance for your patience.
Cherie Wheatley
Office of the CIO
Tuesday, June 30, 2009
Microwave testing today 5:00 pm to 5:30 pm
Office of the CIO
June 30, 2009
Greetings Colleagues,
This message is to inform the UVI community, that ITS has to take our inter-island microwave link down to test the T1 paths from Crown Mountain to Mt Welcome beginning at 5:00 pm to 5:30 pm today Tuesday, June 30, 2009.
ITS consulted with the Registers Office to choose the best window of time when VC classes were not scheduled to perform this maintenance.
During this testing period the following services will not be available.
• Video conferencing services between islands will not be accessible.
• 4 digit dialing between St. Thomas and St. Croix campus but users can access either campus by dialing 693 or 692 and the 4 digit extension of the person you are trying to call.
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
• E-mail Services to the St. Croix campus can be obtained through exchange.uvi.edu
• Users on the St. Croix campus can still access Blackboard, BanWEb, and Banner
Information and Technology Service apologizes for any inconveniences this outage may cause. Thank you in advance for your patience.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
June 30, 2009
Greetings Colleagues,
This message is to inform the UVI community, that ITS has to take our inter-island microwave link down to test the T1 paths from Crown Mountain to Mt Welcome beginning at 5:00 pm to 5:30 pm today Tuesday, June 30, 2009.
ITS consulted with the Registers Office to choose the best window of time when VC classes were not scheduled to perform this maintenance.
During this testing period the following services will not be available.
• Video conferencing services between islands will not be accessible.
• 4 digit dialing between St. Thomas and St. Croix campus but users can access either campus by dialing 693 or 692 and the 4 digit extension of the person you are trying to call.
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
• E-mail Services to the St. Croix campus can be obtained through exchange.uvi.edu
• Users on the St. Croix campus can still access Blackboard, BanWEb, and Banner
Information and Technology Service apologizes for any inconveniences this outage may cause. Thank you in advance for your patience.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Reminder: Intersession hours on Thursday/Holiday Announcement
Office of the CIO
June 22, 2009
Greetings University Community,
This message is a reminder that the Libraries on both campuses will be closed, Thursday, July 2, 2009 thru Saturday, July 4, 2009 in observance of the VI Emancipation Day and Independence Day Holidays. The Libraries will resume regular hours on Sunday, July 5, 2009 at 1:00 p.m.
In an effort to maintain technology services to students during the Holiday, both campuses will observe the following schedule for student lab access.
Lab Access:
Students will be able to utilize designated labs between the hours of 8:30 AM to 12:00 Midnight on each campus by making a request through the Security Department on their respective campus. Students must show their UVI ID and sign in with Security to gain access to the following labs:
St. Thomas: BA 204E Lab
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
June 22, 2009
Greetings University Community,
This message is a reminder that the Libraries on both campuses will be closed, Thursday, July 2, 2009 thru Saturday, July 4, 2009 in observance of the VI Emancipation Day and Independence Day Holidays. The Libraries will resume regular hours on Sunday, July 5, 2009 at 1:00 p.m.
In an effort to maintain technology services to students during the Holiday, both campuses will observe the following schedule for student lab access.
Lab Access:
Students will be able to utilize designated labs between the hours of 8:30 AM to 12:00 Midnight on each campus by making a request through the Security Department on their respective campus. Students must show their UVI ID and sign in with Security to gain access to the following labs:
St. Thomas: BA 204E Lab
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Thursday, June 25, 2009
St. Croix network maintenance tonight June 25, 2009 at 8:00pm to 10:00pm
Office of the CIO
June 25, 2009
Greetings University Community,
This announcement is to inform all University users that Information & Technology Services will continue maintenance in order to upgrade the St. Croix network. This work will take place tonight Thursday, June 25, 2009 starting at 8:00 pm to 10:00 pm.
During this maintenance period the St. Croix network will not be operational. This means there will be no access to the internet, all web services (i.e. banner, banweb, blackboard and VC), inter-island 4 digit dialing, voicemail, e-mail, and wireless internet service.
Information & Technology Services apologizes for any inconvenience this may cause. If you have any questions about this communication please contact our help desk at helpdesk@uvi.edu or call 693-1466.
Best Regards,
Cherie Wheatley
Manager, Technology Customer Service
University of the Virgin Islands
June 25, 2009
Greetings University Community,
This announcement is to inform all University users that Information & Technology Services will continue maintenance in order to upgrade the St. Croix network. This work will take place tonight Thursday, June 25, 2009 starting at 8:00 pm to 10:00 pm.
During this maintenance period the St. Croix network will not be operational. This means there will be no access to the internet, all web services (i.e. banner, banweb, blackboard and VC), inter-island 4 digit dialing, voicemail, e-mail, and wireless internet service.
Information & Technology Services apologizes for any inconvenience this may cause. If you have any questions about this communication please contact our help desk at helpdesk@uvi.edu or call 693-1466.
Best Regards,
Cherie Wheatley
Manager, Technology Customer Service
University of the Virgin Islands
Tuesday, June 23, 2009
Intersession hours on Thursday/Holiday Announcement
Office of the CIO
June 22, 2009
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closing at 6:00 pm on Thursday, June 25, 2009 in observance of the intersession day and will resume regular hours on Friday, June 26, 2009 at 8:00 am.
Students will be able to utilize designated labs between the hours of 6:00 PM to 12:00 Midnight on each campus by making a request through the Security Department on their respective campus. Students must show their UVI ID and sign in with Security to gain access to the following labs:
St. Thomas: BA 204E Lab
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
VI Emancipation Day and Independence Day Holidays
The Libraries on both campuses will be closed, Thursday, July 2, 2009 thru Saturday, July 4, 2009 in observance of the VI Emancipation Day and Independence Day Holidays. The Libraries will resume regular hours on Sunday, July 5, 2009 at 1:00 p.m.
In an effort to maintain technology services to students during the Holiday, both campuses will observe the following schedule for student lab access.
Lab Access:
Students will be able to utilize designated labs between the hours of 8:30 AM to 12:00 Midnight on each campus by making a request through the Security Department on their respective campus. Students must show their UVI ID and sign in with Security to gain access to the following labs:
St. Thomas: BA 204E Lab
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
June 22, 2009
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closing at 6:00 pm on Thursday, June 25, 2009 in observance of the intersession day and will resume regular hours on Friday, June 26, 2009 at 8:00 am.
Students will be able to utilize designated labs between the hours of 6:00 PM to 12:00 Midnight on each campus by making a request through the Security Department on their respective campus. Students must show their UVI ID and sign in with Security to gain access to the following labs:
St. Thomas: BA 204E Lab
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
VI Emancipation Day and Independence Day Holidays
The Libraries on both campuses will be closed, Thursday, July 2, 2009 thru Saturday, July 4, 2009 in observance of the VI Emancipation Day and Independence Day Holidays. The Libraries will resume regular hours on Sunday, July 5, 2009 at 1:00 p.m.
In an effort to maintain technology services to students during the Holiday, both campuses will observe the following schedule for student lab access.
Lab Access:
Students will be able to utilize designated labs between the hours of 8:30 AM to 12:00 Midnight on each campus by making a request through the Security Department on their respective campus. Students must show their UVI ID and sign in with Security to gain access to the following labs:
St. Thomas: BA 204E Lab
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Blackboard is now 100% functional
Office of the CIO
June 22, 2009
Greetings University Community,
This message is to inform you that the Java script errors we were experiencing with Blackboard have been addressed. Blackboard is now 100% functional. We will monitor the Blackboard application throughout the day to ensure it stays functional.
Sorry for the inconvenience. If you have any questions, please feel free to contact our ITS helpdesk at helpdesk@uvi.edu or call us at ext. 1466.
RDShells
Manager - Learning Resources & Student Technology Services
June 22, 2009
Greetings University Community,
This message is to inform you that the Java script errors we were experiencing with Blackboard have been addressed. Blackboard is now 100% functional. We will monitor the Blackboard application throughout the day to ensure it stays functional.
Sorry for the inconvenience. If you have any questions, please feel free to contact our ITS helpdesk at helpdesk@uvi.edu or call us at ext. 1466.
RDShells
Manager - Learning Resources & Student Technology Services
Blackboard is experiencing technical difficulties.
Office of the CIO
June 22, 2009
Greetings University Community,
This message is to inform you that we are aware Blackboard is experiencing technical difficulties. Our Technicians are assessing the problem and we will update the UVI Community as soon as Blackboard is 100% functional.
Sorry for the inconvenience. If you have any questions, please feel free to contact our ITS helpdesk at helpdesk@uvi.edu or call us at ext. 1466.
RDShells
Manager - Learning Resources & Student Technology Services
June 22, 2009
Greetings University Community,
This message is to inform you that we are aware Blackboard is experiencing technical difficulties. Our Technicians are assessing the problem and we will update the UVI Community as soon as Blackboard is 100% functional.
Sorry for the inconvenience. If you have any questions, please feel free to contact our ITS helpdesk at helpdesk@uvi.edu or call us at ext. 1466.
RDShells
Manager - Learning Resources & Student Technology Services
Friday, June 19, 2009
RE: St. Croix users unable to access the internet
Good day All,
Internet service on the St. Croix campus has been restored.
Thank you for your patience.
Kelly Harrigan
Manager, Enterprise Network Services
Internet service on the St. Croix campus has been restored.
Thank you for your patience.
Kelly Harrigan
Manager, Enterprise Network Services
St. Croix users unable to access the internet
Office of the CIO
June 19, 2009
Greetings University Community,
Users on the St. Croix Campus are unable to access the Internet at this time. All other UVI network services are operational (i.e. Exchange, Blackboard, file sharing, etc.)
Our Internet service providers on St. Croix have been contacted to determine the cause and estimated length of downtime. We will provide a status update as soon as information is available.
Direct your questions/concerns to the Helpdesk at x1466.
Cherie Wheatley
Manager of Technology Customer Service
June 19, 2009
Greetings University Community,
Users on the St. Croix Campus are unable to access the Internet at this time. All other UVI network services are operational (i.e. Exchange, Blackboard, file sharing, etc.)
Our Internet service providers on St. Croix have been contacted to determine the cause and estimated length of downtime. We will provide a status update as soon as information is available.
Direct your questions/concerns to the Helpdesk at x1466.
Cherie Wheatley
Manager of Technology Customer Service
Friday, June 12, 2009
Rescheduled: Maintenance on St. Croix to Monday, June 15, 2009 at 10:pm to 11:00 pm
Office of the CIO
June 12, 2009
Greetings University Community,
This announcement is to inform all University users that due to unforeseen circumstances Information & Technology Services has rescheduled the St. Croix maintenance window from this evening, June 12, 2009 to Monday, June 15, 2009 starting at 10:00 pm until 11:00 pm.
During this maintenance period the St. Croix network will not be operational. This means there will be no access to the internet, all web services (i.e. banner, banweb, blackboard and VC), inter-island 4 digit dialing, voicemail, e-mail, and wireless internet service.
Information & Technology Services apologizes for any inconvenience this may cause. If you have any questions about this communication please contact our help desk at helpdesk@uvi.edu or call 693-1466.
Best Regards,
Cherie Wheatley
Office of the CIO
June 12, 2009
Greetings University Community,
This announcement is to inform all University users that due to unforeseen circumstances Information & Technology Services has rescheduled the St. Croix maintenance window from this evening, June 12, 2009 to Monday, June 15, 2009 starting at 10:00 pm until 11:00 pm.
During this maintenance period the St. Croix network will not be operational. This means there will be no access to the internet, all web services (i.e. banner, banweb, blackboard and VC), inter-island 4 digit dialing, voicemail, e-mail, and wireless internet service.
Information & Technology Services apologizes for any inconvenience this may cause. If you have any questions about this communication please contact our help desk at helpdesk@uvi.edu or call 693-1466.
Best Regards,
Cherie Wheatley
Office of the CIO
Thursday, June 11, 2009
St. Croix Maintenance Continues Friday, June 12, 2009 from 10pm to 1am
Office of the CIO
June 11, 2009
Greetings University Community,
This announcement is to inform all University users that Information & Technology Services will continue maintenance in order to upgrade the St. Croix network. This work will take place on Friday, June 12, 2009 starting at 10:00 pm until 1:00 am.
During this maintenance period the St. Croix network will not be operational. This means there will be no access to the internet, all web services (i.e. banner, banweb, blackboard and VC), inter-island 4 digit dialing, voicemail, e-mail, and wireless internet service.
Information & Technology Services apologizes for any inconvenience this may cause. If you have any questions about this communication please contact our help desk at helpdesk@uvi.edu or call 693-1466.
Best Regards,
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
June 11, 2009
Greetings University Community,
This announcement is to inform all University users that Information & Technology Services will continue maintenance in order to upgrade the St. Croix network. This work will take place on Friday, June 12, 2009 starting at 10:00 pm until 1:00 am.
During this maintenance period the St. Croix network will not be operational. This means there will be no access to the internet, all web services (i.e. banner, banweb, blackboard and VC), inter-island 4 digit dialing, voicemail, e-mail, and wireless internet service.
Information & Technology Services apologizes for any inconvenience this may cause. If you have any questions about this communication please contact our help desk at helpdesk@uvi.edu or call 693-1466.
Best Regards,
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Tuesday, June 9, 2009
Update: Outlook Web Access is back up
Technology Update for June 9, 2009
Please note that Outlook Web Access and Mobile Access is now functional. If you still have access problems or any questions please call the helpdesk at ext. 1466.
Thank you.
Please note that Outlook Web Access and Mobile Access is now functional. If you still have access problems or any questions please call the helpdesk at ext. 1466.
Thank you.
Outlook Access
June 9, 2009
Greetings University Community,
This announcement is to inform all University users that Outlook Web Access (OWA) and Outlook Mobile Access are currently unavailable. Outlook Mobile Access includes all PDA and Smart Phones that have been configured to check UVI e-mails. Our technicians are assessing the situation and we will notify you immediately when service resumes.
Information & Technology Services apologizes for any inconvenience this may cause. If you have any questions about this communication please contact our help desk at helpdesk@uvi.edu or call 693-1466.
Regards,
RDShells
Manager - Learning Resources & Student Technology Services
Greetings University Community,
This announcement is to inform all University users that Outlook Web Access (OWA) and Outlook Mobile Access are currently unavailable. Outlook Mobile Access includes all PDA and Smart Phones that have been configured to check UVI e-mails. Our technicians are assessing the situation and we will notify you immediately when service resumes.
Information & Technology Services apologizes for any inconvenience this may cause. If you have any questions about this communication please contact our help desk at helpdesk@uvi.edu or call 693-1466.
Regards,
RDShells
Manager - Learning Resources & Student Technology Services
Wednesday, June 3, 2009
St. Croix Network Maintenance Continues: Thursday, June 4, 2009 starting at 10:00 pm until 1:00 am.
Office of the CIO
June 3, 2009
Greetings University Community,
This announcement is to inform all University users that Information & Technology Services will continue maintenance in order to upgrade the St. Croix network. This work will take place on Thursday, June 4, 2009 starting at 10:00 pm until 1:00 am.
During this maintenance period the St. Croix network will not be operational. This means there will be no access to the internet, all web services (i.e. banner, banweb, blackboard and VC), inter-island 4 digit dialing, voicemail, e-mail, and wireless internet service.
Information & Technology Services apologizes for any inconvenience this may cause. If you have any questions about this communication please contact our help desk at helpdesk@uvi.edu or call 693-1466.
Best Regards,
Cherie Wheatley
Office of the CIO
June 3, 2009
Greetings University Community,
This announcement is to inform all University users that Information & Technology Services will continue maintenance in order to upgrade the St. Croix network. This work will take place on Thursday, June 4, 2009 starting at 10:00 pm until 1:00 am.
During this maintenance period the St. Croix network will not be operational. This means there will be no access to the internet, all web services (i.e. banner, banweb, blackboard and VC), inter-island 4 digit dialing, voicemail, e-mail, and wireless internet service.
Information & Technology Services apologizes for any inconvenience this may cause. If you have any questions about this communication please contact our help desk at helpdesk@uvi.edu or call 693-1466.
Best Regards,
Cherie Wheatley
Office of the CIO
Monday, June 1, 2009
Reminder : ITS performances maintenance on the St. Croix network tonight. Also maintenance will be performed on the ST. Thomas
Office of the CIO
June 01, 2009
Greetings University Community,
This announcement is to inform all University users that Information & Technology Services will continue maintenance on the St. Croix network. This work will take place on Monday, June 1, 2009 starting at 10:00 pm until 1:00 am.
During this maintenance period the St. Croix network will not be operational. This means there will be no access to the internet, all web services (i.e. banner, banweb, blackboard and VC), inter-island 4 digit dialing, voicemail, e-mail, and wireless internet service.
Please note, maintenance will take place on the St. Thomas campus telephone system tonight starting at 10:00 pm to 11:30 pm. The St. Thomas campus will not have telephone service during this period. Voice mail services will not be available on either campus.
Information & Technology Services apologizes for any inconvenience this may cause. If you have any questions about this communication please contact our help desk at helpdesk@uvi.edu or call 693-1466.
Best Regards,
Cherie Wheatley
Manager, Technology Customer Service
University of the Virgin Islands
June 01, 2009
Greetings University Community,
This announcement is to inform all University users that Information & Technology Services will continue maintenance on the St. Croix network. This work will take place on Monday, June 1, 2009 starting at 10:00 pm until 1:00 am.
During this maintenance period the St. Croix network will not be operational. This means there will be no access to the internet, all web services (i.e. banner, banweb, blackboard and VC), inter-island 4 digit dialing, voicemail, e-mail, and wireless internet service.
Please note, maintenance will take place on the St. Thomas campus telephone system tonight starting at 10:00 pm to 11:30 pm. The St. Thomas campus will not have telephone service during this period. Voice mail services will not be available on either campus.
Information & Technology Services apologizes for any inconvenience this may cause. If you have any questions about this communication please contact our help desk at helpdesk@uvi.edu or call 693-1466.
Best Regards,
Cherie Wheatley
Manager, Technology Customer Service
University of the Virgin Islands
Friday, May 29, 2009
ITS continues maintenance on the St. Croix network. Monday, June 1, 2009 starting at 10:00 pm until 1:00 am.
Office of the CIO
May 29, 2009
Greetings University Community,
This announcement is to inform all University users that Information & Technology Services will continue maintenance on the St. Croix network. This work will take place on Monday, June 1, 2009 starting at 10:00 pm until 1:00 am.
During this maintenance period the St. Croix network will not be operational. This means there will be no access to the internet, all web services (i.e. banner, banweb, blackboard and VC), inter-island 4 digit dialing, voicemail, e-mail, and wireless internet service.
Information & Technology Services apologizes for any inconvenience this may cause. If you have any questions about this communication please contact our help desk at helpdesk@uvi.edu or call 693-1466.
Best Regards,
Cherie Wheatley
Office of the CIO
May 29, 2009
Greetings University Community,
This announcement is to inform all University users that Information & Technology Services will continue maintenance on the St. Croix network. This work will take place on Monday, June 1, 2009 starting at 10:00 pm until 1:00 am.
During this maintenance period the St. Croix network will not be operational. This means there will be no access to the internet, all web services (i.e. banner, banweb, blackboard and VC), inter-island 4 digit dialing, voicemail, e-mail, and wireless internet service.
Information & Technology Services apologizes for any inconvenience this may cause. If you have any questions about this communication please contact our help desk at helpdesk@uvi.edu or call 693-1466.
Best Regards,
Cherie Wheatley
Office of the CIO
Tuesday, May 26, 2009
Maintenance on the St. Croix Network: Wednesday, May 27, 2009 starting at 10:00 pm until 1:00 am
Office of the CIO
May 26, 2009
Greetings University Community,
This announcement is to inform all University users that Information & Technology Services will be performing additional maintenance on the St. Croix network. This work will take place on Wednesday, May 27, 2009 starting at 10:00 pm until 1:00 am.
During this maintenance period the St. Croix network will not be operational. This means there will be no access to the internet, all web services (i.e. banner, banweb, blackboard and VC), inter-island 4 digit dialing, voicemail, e-mail, and wireless internet service will not be available.
Information & Technology Services apologizes for any inconvenience this may cause. If you have any questions about this communication please contact our help desk at helpdesk@uvi.edu or call 693-1466.
Thank you.
Cherie Wheatley
Office of the CIO
May 26, 2009
Greetings University Community,
This announcement is to inform all University users that Information & Technology Services will be performing additional maintenance on the St. Croix network. This work will take place on Wednesday, May 27, 2009 starting at 10:00 pm until 1:00 am.
During this maintenance period the St. Croix network will not be operational. This means there will be no access to the internet, all web services (i.e. banner, banweb, blackboard and VC), inter-island 4 digit dialing, voicemail, e-mail, and wireless internet service will not be available.
Information & Technology Services apologizes for any inconvenience this may cause. If you have any questions about this communication please contact our help desk at helpdesk@uvi.edu or call 693-1466.
Thank you.
Cherie Wheatley
Office of the CIO
Technology Update
Office of the CIO
May 22, 2009
Greetings Colleagues,
We are experiencing technology difficulties with Audix; technicians are currently troubleshooting the problem. If full service is not restored within the hour we will provide an update today at noon.
Thank you,
RDShells
Manager - Learning Resources & Student Technology Services
May 22, 2009
Greetings Colleagues,
We are experiencing technology difficulties with Audix; technicians are currently troubleshooting the problem. If full service is not restored within the hour we will provide an update today at noon.
Thank you,
RDShells
Manager - Learning Resources & Student Technology Services
Friday, May 22, 2009
Reminder : Libraries are open this weekend; Closed on Memorial Day: Students Access to Computer Labs
Office of the CIO
May 22, 2009
Greetings Colleagues,
The University Libraries will observe regular schedule hours this weekend.
Saturday, May 23, 2009: 9:00 am to 5:00 pm
Sunday, May 24, 2009: 1:00 pm to 8:00 pm
Please note, that the UVI Libraries will be closed on Monday, May 25, 2009 in observance of the Memorial Day Holiday. The Libraries will resume regular hours on Tuesday, May 26, 2009 at 8:00 a.m.
In an effort to maintain technology services to students during the Memorial Day Holiday, both campuses will observe the following schedule for student lab access on Monday, May 25, 2009.
Lab Access:
Students will be able to utilize the designated lab between the hours of 8:30 AM to 12:00 Midnight on each campus by making a request through the Security Department on their respective campus. Students must show their UVI ID and sign in with Security to gain access to the following labs:
St. Thomas: BA 204E Lab
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The help desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
May 22, 2009
Greetings Colleagues,
The University Libraries will observe regular schedule hours this weekend.
Saturday, May 23, 2009: 9:00 am to 5:00 pm
Sunday, May 24, 2009: 1:00 pm to 8:00 pm
Please note, that the UVI Libraries will be closed on Monday, May 25, 2009 in observance of the Memorial Day Holiday. The Libraries will resume regular hours on Tuesday, May 26, 2009 at 8:00 a.m.
In an effort to maintain technology services to students during the Memorial Day Holiday, both campuses will observe the following schedule for student lab access on Monday, May 25, 2009.
Lab Access:
Students will be able to utilize the designated lab between the hours of 8:30 AM to 12:00 Midnight on each campus by making a request through the Security Department on their respective campus. Students must show their UVI ID and sign in with Security to gain access to the following labs:
St. Thomas: BA 204E Lab
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The help desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Tuesday, May 19, 2009
Libraries Closed on Memorial Day: Students Access to Computer Labs
Office of the CIO
May 18, 2009
Greetings Colleagues,
This communication is to let you know that the UVI Libraries will be closed on Monday, May 25, 2009 in observance of the Memorial Day Holiday. The Libraries will resume regular hours on Tuesday, May 26, 2009 at 8:00 a.m.
In an effort to maintain technology services to students during the Memorial Day Holiday, both campuses will observe the following schedule for student lab access on Monday, May 25, 2009.
Lab Access:
Students will be able to utilize the designated lab between the hours of 8:30 AM to 12:00 Midnight on each campus by making a request through the Security Department on their respective campus. Students must show their UVI ID and sign in with Security to gain access to the following labs:
St. Thomas: BA 204E Lab
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The help desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
May 18, 2009
Greetings Colleagues,
This communication is to let you know that the UVI Libraries will be closed on Monday, May 25, 2009 in observance of the Memorial Day Holiday. The Libraries will resume regular hours on Tuesday, May 26, 2009 at 8:00 a.m.
In an effort to maintain technology services to students during the Memorial Day Holiday, both campuses will observe the following schedule for student lab access on Monday, May 25, 2009.
Lab Access:
Students will be able to utilize the designated lab between the hours of 8:30 AM to 12:00 Midnight on each campus by making a request through the Security Department on their respective campus. Students must show their UVI ID and sign in with Security to gain access to the following labs:
St. Thomas: BA 204E Lab
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The help desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Wednesday, May 13, 2009
Internet 2 implementation Schedule
Office of the CIO
May 13, 2009
Greetings University Community,
This communication is to inform the University Community that Information & Technology Services will be performing a network upgrade on the St. Thomas and St. Croix campuses. This Network upgrade is necessary in order to ensure that UVI systems are ready to accommodate the I2 (Internet two) connection. This implementation will take place over the next couple of days.
During the implementation period the UVI network will not be operational on either campus. This means there will be no access to the internet, all web services (i.e. banner, banweb and blackboard), inter-island 4 digit dialing, voicemail on St. Croix campus, e-mail, and wireless internet service.
Work is scheduled to begin on the St. Thomas campus tonight May 13, 2009 at 6:00 pm to 12:00 midnight and on St. Croix campus tomorrow night May 14, 2009 from 6:00 pm to 12:00 midnight. On Friday, May 15, 2009 additional testing of the connection will continue on both campuses from 6:00 pm to 12 midnight.
Information & Technology Services apologizes for any inconvenience this may cause. If you have any questions about this communication please contact our help desk at helpdesk@uvi.edu or call 693-1466.
Thank you.
Cherie Wheatley
Office of the CIO
May 13, 2009
Greetings University Community,
This communication is to inform the University Community that Information & Technology Services will be performing a network upgrade on the St. Thomas and St. Croix campuses. This Network upgrade is necessary in order to ensure that UVI systems are ready to accommodate the I2 (Internet two) connection. This implementation will take place over the next couple of days.
During the implementation period the UVI network will not be operational on either campus. This means there will be no access to the internet, all web services (i.e. banner, banweb and blackboard), inter-island 4 digit dialing, voicemail on St. Croix campus, e-mail, and wireless internet service.
Work is scheduled to begin on the St. Thomas campus tonight May 13, 2009 at 6:00 pm to 12:00 midnight and on St. Croix campus tomorrow night May 14, 2009 from 6:00 pm to 12:00 midnight. On Friday, May 15, 2009 additional testing of the connection will continue on both campuses from 6:00 pm to 12 midnight.
Information & Technology Services apologizes for any inconvenience this may cause. If you have any questions about this communication please contact our help desk at helpdesk@uvi.edu or call 693-1466.
Thank you.
Cherie Wheatley
Office of the CIO
Thursday, April 23, 2009
ITS Carnival Recess Schedule and Student Access to Technology Resources during the recess
Office of the CIO
April 22, 2009
Greetings Colleagues,
In an effort to maintain services to students during the Carnival Recess, the Libraries on both campuses will observe the following schedule from Tuesday, April 28, 2009 to Saturday, May 2, 2009. The Libraries will resume regular hours on Sunday, May 3, 2009 at 1:00 p.m.
Tuesday, April 28 thru Thursday, April 30, 2009
The Libraries will open from 8:00 am to 4:30 pm
Lab Access:
When the Libraries are not open, students will be able to utilize the designated students’ lab between the hours of 4:30 PM to 12:00 Midnight on each campus by making a request through the Security Department on their respective campus. Students must show their student ID and are required to sign in with Security to gain access to the following labs:
St. Thomas: BA 204E Lab
St. Croix: NWW 120 Lab
Students can also access online library resources at anytime by going to http://library.uvi.edu.
Friday, May 1, 2009 & Saturday, May 2, 2009
The Libraries will be closed in observance of Virgin Islands Carnival.
Lab Access:
Students will be able to utilize the designated students’ labs between the hours of 8:00 AM to 12:00 Midnight on each campus by making a request through the Security Department on their respective campus. Students must show their student ID and are required to sign in with Security to gain access to the following labs:
St. Thomas: BA204E Lab
St. Croix: NW120 Lab
Students can also access online library resources at anytime by going to http://library.uvi.edu.
Exam Week: Monday, May 4, 2009 to Saturday May 9, 2009.
The Libraries on both campuses will observe the regular schedule.
Monday thru Thursday 8:00am to 10:00pm
Friday 8:00am to 8:00pm
Saturday 9:00am to 5:00pm
Note, During Exam Week, May 4-9, 2009, after hours Lab access will be extended to provide additional access from 10:00 PM to 2:00 AM.
Additionally, Intersession begins Sunday, May 10, 2009 thru May 17, 2009. During Intersession the Libraries on both campuses will be open Monday to Friday 8:00 am to 4:30 pm and will be closed on Saturday and Sunday.
The help desk voice mail at ext.1466 and email will be monitored during the break. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the help desk.
Best Regards,
Cherie Wheatley
Office of the CIO
April 22, 2009
Greetings Colleagues,
In an effort to maintain services to students during the Carnival Recess, the Libraries on both campuses will observe the following schedule from Tuesday, April 28, 2009 to Saturday, May 2, 2009. The Libraries will resume regular hours on Sunday, May 3, 2009 at 1:00 p.m.
Tuesday, April 28 thru Thursday, April 30, 2009
The Libraries will open from 8:00 am to 4:30 pm
Lab Access:
When the Libraries are not open, students will be able to utilize the designated students’ lab between the hours of 4:30 PM to 12:00 Midnight on each campus by making a request through the Security Department on their respective campus. Students must show their student ID and are required to sign in with Security to gain access to the following labs:
St. Thomas: BA 204E Lab
St. Croix: NWW 120 Lab
Students can also access online library resources at anytime by going to http://library.uvi.edu.
Friday, May 1, 2009 & Saturday, May 2, 2009
The Libraries will be closed in observance of Virgin Islands Carnival.
Lab Access:
Students will be able to utilize the designated students’ labs between the hours of 8:00 AM to 12:00 Midnight on each campus by making a request through the Security Department on their respective campus. Students must show their student ID and are required to sign in with Security to gain access to the following labs:
St. Thomas: BA204E Lab
St. Croix: NW120 Lab
Students can also access online library resources at anytime by going to http://library.uvi.edu.
Exam Week: Monday, May 4, 2009 to Saturday May 9, 2009.
The Libraries on both campuses will observe the regular schedule.
Monday thru Thursday 8:00am to 10:00pm
Friday 8:00am to 8:00pm
Saturday 9:00am to 5:00pm
Note, During Exam Week, May 4-9, 2009, after hours Lab access will be extended to provide additional access from 10:00 PM to 2:00 AM.
Additionally, Intersession begins Sunday, May 10, 2009 thru May 17, 2009. During Intersession the Libraries on both campuses will be open Monday to Friday 8:00 am to 4:30 pm and will be closed on Saturday and Sunday.
The help desk voice mail at ext.1466 and email will be monitored during the break. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the help desk.
Best Regards,
Cherie Wheatley
Office of the CIO
Thursday, April 9, 2009
Technology Update: Choice Communication: Island Wide Service Interruption
Technology Update:
Our Internet Service Provider Choice Communications has restored our internet service. All services are now fully functional.
Our Internet Service Provider Choice Communications has restored our internet service. All services are now fully functional.
Choice Communication: Island Wide Service Interruption
Office of the CIO
April 9, 2009
Greetings Colleagues,
This is a technology update to inform the University Community that we are currently experiencing technical difficulties with our Internet Service Provider Choice Communications.
ü Users on the St. Thomas campus will not be able to access the internet at this time.
ü Additionally, users on both campuses will not receive outside e-mail.
ü Users that are on campus can still access web services such as Banner, Banweb and Blackboard.
ü Users of both campuses can send and receive internal e-mail.
ü During this outage, users who are off campus will not be able to access UVI web services such as Banner, Banweb, Blackboard, and VPN services.
At this time, Choice Communication is not able to give a estimated time of service restoration. ITS will provide another update by the close of business today.
We apologize for any inconveniences this outage may cause. If you have any questions, please contact our ITS helpdesk at ext. 1466 or email your questions to helpdesk@uvi.edu.
Cherie Wheatley
April 9, 2009
Greetings Colleagues,
This is a technology update to inform the University Community that we are currently experiencing technical difficulties with our Internet Service Provider Choice Communications.
ü Users on the St. Thomas campus will not be able to access the internet at this time.
ü Additionally, users on both campuses will not receive outside e-mail.
ü Users that are on campus can still access web services such as Banner, Banweb and Blackboard.
ü Users of both campuses can send and receive internal e-mail.
ü During this outage, users who are off campus will not be able to access UVI web services such as Banner, Banweb, Blackboard, and VPN services.
At this time, Choice Communication is not able to give a estimated time of service restoration. ITS will provide another update by the close of business today.
We apologize for any inconveniences this outage may cause. If you have any questions, please contact our ITS helpdesk at ext. 1466 or email your questions to helpdesk@uvi.edu.
Cherie Wheatley
Easter Recess both Libraries closed
Office of the CIO
April 9, 2009
In observation of University Recess for Easter, both Libraries of the University of the Virgin Islands will be closed from Friday, April 10 – Sunday, April 12, 2009. We will reopen on Monday, April 13, 2009 at 8:00 a.m.
Have a Happy Easter Holiday.
Cherie Wheatley
April 9, 2009
In observation of University Recess for Easter, both Libraries of the University of the Virgin Islands will be closed from Friday, April 10 – Sunday, April 12, 2009. We will reopen on Monday, April 13, 2009 at 8:00 a.m.
Have a Happy Easter Holiday.
Cherie Wheatley
Wednesday, April 1, 2009
Update: Library databases, on line catalogs and our book check out system are all available
Technology Update:
Please note, the University Library databases, on line catalogs and our book check out system are all available. Thank you for your corporation.
Please note, the University Library databases, on line catalogs and our book check out system are all available. Thank you for your corporation.
Library on-line catalogs will be unavailable Wednesday morning April 1, 2009
Office of the CIO
March 31, 2009
Greetings University Community,
Please note, that the University Library on-line catalogs will be unavailable Wednesday morning April 1, 2009, from 7a.m. to 8 a.m. for server maintenance.
ITS regrets any inconveniencies this may cause. If you have any questions please contact our help desk at helpdesk@uvi.edu or call us at 693-1466.
Thank you.
Cherie Wheatley
March 31, 2009
Greetings University Community,
Please note, that the University Library on-line catalogs will be unavailable Wednesday morning April 1, 2009, from 7a.m. to 8 a.m. for server maintenance.
ITS regrets any inconveniencies this may cause. If you have any questions please contact our help desk at helpdesk@uvi.edu or call us at 693-1466.
Thank you.
Cherie Wheatley
Thursday, March 26, 2009
Technology Update: Spam Email from Charlie Quattrocchi
Office of the CIO
March 26, 2009
Technology Update: Spam Email
Greetings University Community,
Many of you have called the helpdesk to inquire about e-mails from Charlie Quattrocchi subscribing individuals to a Book Publishing newsletter. This email is spam and has been blocked by ITS Network Services. Staff should no longer receive e-mails from this person. If you have additional concerns please contact the help desk at helpdesk@uvi.edu or call us at ext. 1466 for assistance.
Thank you.
Cherie Wheatley
Office of the CIO
March 26, 2009
Technology Update: Spam Email
Greetings University Community,
Many of you have called the helpdesk to inquire about e-mails from Charlie Quattrocchi subscribing individuals to a Book Publishing newsletter. This email is spam and has been blocked by ITS Network Services. Staff should no longer receive e-mails from this person. If you have additional concerns please contact the help desk at helpdesk@uvi.edu or call us at ext. 1466 for assistance.
Thank you.
Cherie Wheatley
Office of the CIO
Friday, March 20, 2009
Update:Choice Email Delivery Problem Resolved 3-20-09
Greetings University Community,
Choice has informed Information & Technology Services that this issue is now resolved. ITS technical staff conducted testing and confirms that email from Choice Communications is now deliverable.
If you have any concerns, please contact the ITS helpdesk at helpdesk@uvi.edu or call ext. 1466.
Choice has informed Information & Technology Services that this issue is now resolved. ITS technical staff conducted testing and confirms that email from Choice Communications is now deliverable.
If you have any concerns, please contact the ITS helpdesk at helpdesk@uvi.edu or call ext. 1466.
Update:Choice has email delivery problems with ViAccess/ Islands.vi domains
Technology Update: Choice Communications is still continuing their effort to resolve the issue with undeliverable email to uvi.edu domain. ITS will provide updates as they become available.
Office of the CIO
March 19, 2009
Greetings Colleague,
Please be advise that if you have Choice Communications as your internet service provider and are using their e-mail service choice.vi,viaccess.net, or islands.vi, then email to and from the uvi.edu domain will be bounced back immediately with a system administrator undeliverable message. Choice Communications is working diligently to resolve this issue. ITS will provide the University Community with another update on the progress of this issue as soon as one is available.
If you have any questions regarding this technology update, please feel free to contact the ITS help desk at helpdesk@uvi.edu with your concerns. Thank you.
Cherie Wheatley
Office of the CIO
March 19, 2009
Greetings Colleague,
Please be advise that if you have Choice Communications as your internet service provider and are using their e-mail service choice.vi,viaccess.net, or islands.vi, then email to and from the uvi.edu domain will be bounced back immediately with a system administrator undeliverable message. Choice Communications is working diligently to resolve this issue. ITS will provide the University Community with another update on the progress of this issue as soon as one is available.
If you have any questions regarding this technology update, please feel free to contact the ITS help desk at helpdesk@uvi.edu with your concerns. Thank you.
Cherie Wheatley
Thursday, March 19, 2009
Update:Choice has email delivery problems with ViAccess/ Islands.vi domains
Please note that the information provided below is only directed to persons using Choice Communications as their OFF CAMPUS internet service provider (ISP) and are using their email service to communicate with persons that have a uvi.edu email address. ITS is continuing its efforts to assist Choice Communication with resolving their issue.
Office of the CIO
March 19, 2009
Greetings Colleagues,
Please be advised, Choice Communications is experiencing problems with email addresses using the choice.vi, viaccess.net, or islands.vi domains. Emails to and from the uvi.edu domain to the Choice listed domains are returned to the sender as undeliverable. Information & Technology Services is aware of the problem and is working with Choice Communications to resolve this issue. An update on the status of this issue will be provided by 3:00 pm today.
If you have any questions regarding this technology update, please feel free to contact the ITS help desk with your concerns at helpdesk@uvi.edu.
Thank you.
“Service is key”
Cherie Wheatley
Office of the CIO
March 19, 2009
Greetings Colleagues,
Please be advised, Choice Communications is experiencing problems with email addresses using the choice.vi, viaccess.net, or islands.vi domains. Emails to and from the uvi.edu domain to the Choice listed domains are returned to the sender as undeliverable. Information & Technology Services is aware of the problem and is working with Choice Communications to resolve this issue. An update on the status of this issue will be provided by 3:00 pm today.
If you have any questions regarding this technology update, please feel free to contact the ITS help desk with your concerns at helpdesk@uvi.edu.
Thank you.
“Service is key”
Cherie Wheatley
Introduction of Reference Chat and Information Literacy and the Library 101.
Office of the CIO
March 18, 2009
Greetings Colleagues,
In celebration of Charter Week 2009, UVI Libraries will launch two new resources on Friday, March 20, 2009. We are delighted to introduce Reference Chat and Information Literacy and the Library 101.
The Reference Chat service will be available to assist with short library or research-related questions. It allows you to ask questions and get answers, in real time.
The BlackBoard course named "Information Literacy and the Library 101" will serve as the primary starting point for library and online resources used for academic research. This course will automatically be made available to all UVI BlackBoard users on their individual start pages.
Please look out for further updates and announcements regarding both of these resources.
Thank you for support if you have any questions please contact our help desk at helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley Office of the CIO
March 18, 2009
Greetings Colleagues,
In celebration of Charter Week 2009, UVI Libraries will launch two new resources on Friday, March 20, 2009. We are delighted to introduce Reference Chat and Information Literacy and the Library 101.
The Reference Chat service will be available to assist with short library or research-related questions. It allows you to ask questions and get answers, in real time.
The BlackBoard course named "Information Literacy and the Library 101" will serve as the primary starting point for library and online resources used for academic research. This course will automatically be made available to all UVI BlackBoard users on their individual start pages.
Please look out for further updates and announcements regarding both of these resources.
Thank you for support if you have any questions please contact our help desk at helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley Office of the CIO
Tuesday, March 17, 2009
Technology Update: Choice and UVI.edu websites
Office of the CIO
March 16, 2009
Technology Update: Choice and UVI.edu websites
Greetings Colleagues,
Since Friday afternoon, customers who use Choice as their Internet Service Provider have not been able to get to uvi.edu websites from off campus. The ITS Enterprise Network Services have spoken to both the technical director and the Choice engineer responsible for resolving the problem and they have confirmed this is a Choice issue. Choice was able to recently resolve the problem and the effect should take about 48 hrs to take full effect.
If you have any questions about this please contact us at ext. 1466 or email us at helpdesk@uvi.edu.
Thank you,
March 16, 2009
Technology Update: Choice and UVI.edu websites
Greetings Colleagues,
Since Friday afternoon, customers who use Choice as their Internet Service Provider have not been able to get to uvi.edu websites from off campus. The ITS Enterprise Network Services have spoken to both the technical director and the Choice engineer responsible for resolving the problem and they have confirmed this is a Choice issue. Choice was able to recently resolve the problem and the effect should take about 48 hrs to take full effect.
If you have any questions about this please contact us at ext. 1466 or email us at helpdesk@uvi.edu.
Thank you,
Technology Update: Virus Alert: Antivirus 360 is a virus
Office of the CIO
March 13, 2009
Technology Update: Virus Alert
Greeting Colleagues,
Please be aware that an extremely dangerous malicious virus is circulating on the internet. The virus is called Antivirus 360 also know as XP Antivirus, Antivirus 2009, Antivirus 2010, Antivirus 360 are all fake antivirus or antispyware software that tricks users into buying or installing it by pretending the computer is infected. PLEASE DO NOT CLICK ON IT or agree to install it on your computer. Just close it and ignore the imaginary warnings. Then call the help desk at ext. 1466 to report it.
Please note, that F-Secure or AVG will detect it but not disinfect it. A utility or application is needed in order to remove it. If you believe that you have accidently downloaded this virus, please call the helpdesk immediately to have the utility/application ran on your workstation.
If you have any questions about this please contact us at ext. 1466 or email us at helpdesk@uvi.edu.
Thank you for your continued cooperation as we endeavor to keep our network secure and safe for all users.
“Service is Key”
Cherie Wheatley
March 13, 2009
Technology Update: Virus Alert
Greeting Colleagues,
Please be aware that an extremely dangerous malicious virus is circulating on the internet. The virus is called Antivirus 360 also know as XP Antivirus, Antivirus 2009, Antivirus 2010, Antivirus 360 are all fake antivirus or antispyware software that tricks users into buying or installing it by pretending the computer is infected. PLEASE DO NOT CLICK ON IT or agree to install it on your computer. Just close it and ignore the imaginary warnings. Then call the help desk at ext. 1466 to report it.
Please note, that F-Secure or AVG will detect it but not disinfect it. A utility or application is needed in order to remove it. If you believe that you have accidently downloaded this virus, please call the helpdesk immediately to have the utility/application ran on your workstation.
If you have any questions about this please contact us at ext. 1466 or email us at helpdesk@uvi.edu.
Thank you for your continued cooperation as we endeavor to keep our network secure and safe for all users.
“Service is Key”
Cherie Wheatley
Friday, March 13, 2009
Opening of a New Student Lab : Monday, March 16, 2009 at 11:00 AM in the Paiewonsky Library
Office of the CIO
March 12, 2009
Greetings University Community,
It is with great enthusiasm that Information & Technology Services announces the opening of our brand new state of the art student computer lab on the St. Thomas Campus of the University of the Virgin Islands. The opening is schedule for Monday, March 16, 2009 at 11:00 AM in the Paiewonsky Library, L-120. The lab will initially be opened during regular library hours:
Monday – Thursday 8:00 AM – 10:00 PM
Friday, 8:00 AM – 8:00 PM
Saturday, 9:00 AM – 5:00 PM
Sunday, 1:00 PM – 8:00 PM
This student lab is scheduled to be the 24 by 7 student lab in the near future. Please stay tuned for the announcement.
If you have any questions regarding this communication please contact our ITS helpdesk with your concerns at helpdesk@uvi.edu or call us at 693-1466.
Thank you!
“Service is Key”
Cherie Wheatley
March 12, 2009
Greetings University Community,
It is with great enthusiasm that Information & Technology Services announces the opening of our brand new state of the art student computer lab on the St. Thomas Campus of the University of the Virgin Islands. The opening is schedule for Monday, March 16, 2009 at 11:00 AM in the Paiewonsky Library, L-120. The lab will initially be opened during regular library hours:
Monday – Thursday 8:00 AM – 10:00 PM
Friday, 8:00 AM – 8:00 PM
Saturday, 9:00 AM – 5:00 PM
Sunday, 1:00 PM – 8:00 PM
This student lab is scheduled to be the 24 by 7 student lab in the near future. Please stay tuned for the announcement.
If you have any questions regarding this communication please contact our ITS helpdesk with your concerns at helpdesk@uvi.edu or call us at 693-1466.
Thank you!
“Service is Key”
Cherie Wheatley
Thursday, March 12, 2009
Technology Update: St. Croix maintenance on Thursday, March 12, 2009, 10:30 pm to 12:00 midnight
Office of the CIO
March 11, 2009
Greetings Colleagues,
Please be informed that Enterprise Network Services will be performing maintenance on Thursday, March 12, 2009 on the St. Croix network infrastructure. St. Croix campus users will experience intermittent network access during the evening hours starting at 10:30 pm to 12:00 midnight. Information & Technology Services apologies for any inconveniences this may cause.
If you have any questions regarding this communication please contact our ITS helpdesk with your concerns at helpdesk@uvi.edu or call us at 693-1466.
Thank you.
“Service is Key”
March 11, 2009
Greetings Colleagues,
Please be informed that Enterprise Network Services will be performing maintenance on Thursday, March 12, 2009 on the St. Croix network infrastructure. St. Croix campus users will experience intermittent network access during the evening hours starting at 10:30 pm to 12:00 midnight. Information & Technology Services apologies for any inconveniences this may cause.
If you have any questions regarding this communication please contact our ITS helpdesk with your concerns at helpdesk@uvi.edu or call us at 693-1466.
Thank you.
“Service is Key”
Friday, February 27, 2009
Library hours of operation for Spring Break March 2 to 3, 2009
Office of the CIO
February 27, 2009
Greetings Colleagues,
The University Libraries will operate during the hours of 8:00 am to 5:00 pm during Spring Break from March 2 -3, 2009.
If you have any questions, please call our ITS helpdesk for assistance at ext. 1466 or email helpdesk@uvi.edu.
Thank you.
Cherie Wheatley
February 27, 2009
Greetings Colleagues,
The University Libraries will operate during the hours of 8:00 am to 5:00 pm during Spring Break from March 2 -3, 2009.
If you have any questions, please call our ITS helpdesk for assistance at ext. 1466 or email helpdesk@uvi.edu.
Thank you.
Cherie Wheatley
Saturday, February 21, 2009
ITS Customer Service Survey 2009 :This survey will closed on February 27, 2009. Please take a few minutes to complete.
This survey will closed on February 27, 2009. Please take a few minutes to complete.
February 20, 2009
Good Day UVI,
Please take just a few minutes to complete the following customer service survey. http://www.formdesk.com/UVI/ITSCustomerServiceSurvey
The information gathered in this survey will be utilized to implement new policies and procedures for improved ITS customer service to the UVI community. The approximate time to complete the survey is three minutes. Feedback from our most valued customers, the students, faculty and staff of the university, is the essential ingredient that will provide information that will be used to improve service.
Please help us meet your needs. Take three minutes, right now, to fill out this short survey. Tell us about your perceptions of Information and Technology Services. We appreciate and will use your feedback to improve services.
Thank you very much for your participation. Your comments will be anonymous unless you wish to provide your name or email.
http://www.formdesk.com/UVI/ITSCustomerServiceSurvey
Cherie Wheatley
February 20, 2009
Good Day UVI,
Please take just a few minutes to complete the following customer service survey. http://www.formdesk.com/UVI/ITSCustomerServiceSurvey
The information gathered in this survey will be utilized to implement new policies and procedures for improved ITS customer service to the UVI community. The approximate time to complete the survey is three minutes. Feedback from our most valued customers, the students, faculty and staff of the university, is the essential ingredient that will provide information that will be used to improve service.
Please help us meet your needs. Take three minutes, right now, to fill out this short survey. Tell us about your perceptions of Information and Technology Services. We appreciate and will use your feedback to improve services.
Thank you very much for your participation. Your comments will be anonymous unless you wish to provide your name or email.
http://www.formdesk.com/UVI/ITSCustomerServiceSurvey
Cherie Wheatley
Wednesday, February 18, 2009
UPDATE: Technology Services
Good Day All,
This is a note to inform you of a service outage that occurred at 1:43 am this morning. CHOICE our Internet Service provider on St. Thomas indicated that service was interrupted to UVI and the Airport. When ITS staff arrived this morning they we able to reset the CHOICE equipment that we have on campus and restore service at approximately 8:10 am. Although service was restored, we have had at least one report that remote devices were not available until sometime after nine. This seems to depend on the service provider.
CHOICE visited the campus this afternoon and confirmed that all equipment was operating as it should. In addition, CHOICE has completed its network upgrades and was able to turn the St. Thomas Campus service up from 8.5 to 15mb. We hope that this will provide much needed relief to all of the UVI stakeholders. The Office of the President and VI-EPSCoR provided much of the funding for this increase, and I think you will all join me in thanking them for their commitment to technology at UVI.
Because of recent network upgrades, ITS was also able to provide additional bandwidth to the videoconferencing systems. All vc rooms have been turned up from 384 to 768. This will eliminate much of the pixilation that happens when people move on the system and provide a clearer pictures.
Have a great rest of the day.
Tina M. Koopmans
Chief Information Officer
This is a note to inform you of a service outage that occurred at 1:43 am this morning. CHOICE our Internet Service provider on St. Thomas indicated that service was interrupted to UVI and the Airport. When ITS staff arrived this morning they we able to reset the CHOICE equipment that we have on campus and restore service at approximately 8:10 am. Although service was restored, we have had at least one report that remote devices were not available until sometime after nine. This seems to depend on the service provider.
CHOICE visited the campus this afternoon and confirmed that all equipment was operating as it should. In addition, CHOICE has completed its network upgrades and was able to turn the St. Thomas Campus service up from 8.5 to 15mb. We hope that this will provide much needed relief to all of the UVI stakeholders. The Office of the President and VI-EPSCoR provided much of the funding for this increase, and I think you will all join me in thanking them for their commitment to technology at UVI.
Because of recent network upgrades, ITS was also able to provide additional bandwidth to the videoconferencing systems. All vc rooms have been turned up from 384 to 768. This will eliminate much of the pixilation that happens when people move on the system and provide a clearer pictures.
Have a great rest of the day.
Tina M. Koopmans
Chief Information Officer
Tuesday, February 17, 2009
ITS Customer Service Survey 2009
February 16, 2009
Good Day UVI,
Please take just a few minutes to complete the following customer service survey. http://www.formdesk.com/UVI/ITSCustomerServiceSurvey
The information gathered in this survey will be utilized to implement new policies and procedures for improved ITS customer service to the UVI community. The approximate time to complete the survey is three minutes. Feedback from our most valued customers, the students, faculty and staff of the university, is the essential ingredient that will provide information that will be used to improve service.
Please help us meet your needs. Take three minutes, right now, to fill out this short survey. Tell us about your perceptions of Information and Technology Services. We appreciate and will use your feedback to improve services.
Thank you very much for your participation. Your comments will be anonymous unless you wish to provide your name or email.
http://www.formdesk.com/UVI/ITSCustomerServiceSurvey
Cherie Wheatley
Good Day UVI,
Please take just a few minutes to complete the following customer service survey. http://www.formdesk.com/UVI/ITSCustomerServiceSurvey
The information gathered in this survey will be utilized to implement new policies and procedures for improved ITS customer service to the UVI community. The approximate time to complete the survey is three minutes. Feedback from our most valued customers, the students, faculty and staff of the university, is the essential ingredient that will provide information that will be used to improve service.
Please help us meet your needs. Take three minutes, right now, to fill out this short survey. Tell us about your perceptions of Information and Technology Services. We appreciate and will use your feedback to improve services.
Thank you very much for your participation. Your comments will be anonymous unless you wish to provide your name or email.
http://www.formdesk.com/UVI/ITSCustomerServiceSurvey
Cherie Wheatley
Tuesday, February 10, 2009
Grand Opening :Center for Excellence in Teaching and Learning - Wednesday, February 18, 2009 -STT Library
Invitation
from
Office of the Provost
&
Office of the Chief Information Officer
OPENING ACTIVITIES
for
Center for Excellence in Teaching & Learning (CETL)
(Integration of Faculty Resource Center
& Faculty Technology Training Center)
Paiewonsky Library, L-103, (STT campus)
On
Wednesday, February 18, 2009
5:30 p.m.
Join us to learn about CETL while enjoying refreshments and hospitality!!!
(For further information: Days- Suzanne Darrow x1214; Evenings – Dean Knight x2147)
P.S. Help spread the word to STT part-time faculty.
Tuesday, January 27, 2009
UPDATE: Service Interruption
Good Day All,
Yesterday morning both air conditioning units servicing the Penha House data center stopped working. Physical Plant staff began work to repair or replace the units. ITS staff monitored equipment conditions throughout the day. At about midnight last night, despite a multitude of fans, the electronic equipment in the data center overheated. This caused the service interruption this morning.
Physical Plant has completed the repair of one air conditioner and it is now cooling the data center. All electronic equipment has been restarted and is operating normally and we do not anticipate further interruptions. Physical Plant expects the second unit to be operational before the end of the day.
I would like to thank Mr. Martin and his staff for all of their help in resolving this issue as quickly as possible. Please call the help desk if you experience any difficulties/ Thank you for your patience.
Tina M. Koopmans
Yesterday morning both air conditioning units servicing the Penha House data center stopped working. Physical Plant staff began work to repair or replace the units. ITS staff monitored equipment conditions throughout the day. At about midnight last night, despite a multitude of fans, the electronic equipment in the data center overheated. This caused the service interruption this morning.
Physical Plant has completed the repair of one air conditioner and it is now cooling the data center. All electronic equipment has been restarted and is operating normally and we do not anticipate further interruptions. Physical Plant expects the second unit to be operational before the end of the day.
I would like to thank Mr. Martin and his staff for all of their help in resolving this issue as quickly as possible. Please call the help desk if you experience any difficulties/ Thank you for your patience.
Tina M. Koopmans
Service Interruption
Office of the CIO
January 27, 2009
Greetings University Community,
Currently we are experiencing intermittent service with our internet connection as well as our external communications via email. ITS technical staff is presently working on resolving this service issue and we will provide another update by 1:00 pm today.
Information and Technology Service apologizes for any inconveniences this service outage may have caused.
“Service is Key”
Cherie Wheatley
January 27, 2009
Greetings University Community,
Currently we are experiencing intermittent service with our internet connection as well as our external communications via email. ITS technical staff is presently working on resolving this service issue and we will provide another update by 1:00 pm today.
Information and Technology Service apologizes for any inconveniences this service outage may have caused.
“Service is Key”
Cherie Wheatley
Saturday, January 24, 2009
Maintenance on Outlook Exchange Sunday January 11, 2009
Office of the CIO
January 8, 2009
Greetings University Community,
Please be informed that Enterprise Network Services will be performing maintenance on exchange services on Sunday, January 11, 2009 starting at 5:00 am to 11:00 am. The exchange service will not be available during this time. Also note that E-mails sent during the outage may arrived out of sequence with an inaccurate time stamp. Please note that all future regularly scheduled maintenance activity will be performed every Sunday from 6 am to 9 am.
If you have any questions regarding this communication please contact our ITS helpdesk with your concerns at helpdesk@uvi.edu or call us at 693-1466.
Thank you.
“Service is Key”
Cherie Wheatley
January 8, 2009
Greetings University Community,
Please be informed that Enterprise Network Services will be performing maintenance on exchange services on Sunday, January 11, 2009 starting at 5:00 am to 11:00 am. The exchange service will not be available during this time. Also note that E-mails sent during the outage may arrived out of sequence with an inaccurate time stamp. Please note that all future regularly scheduled maintenance activity will be performed every Sunday from 6 am to 9 am.
If you have any questions regarding this communication please contact our ITS helpdesk with your concerns at helpdesk@uvi.edu or call us at 693-1466.
Thank you.
“Service is Key”
Cherie Wheatley
Reminder: Enterprise X drive, Faculty & Raptor Servers decommissioned Dec. 12,2008
Office of the CIO
December 3, 2008
This technology update is a reminder that the use of the Enterprise X: drive, the Faculty and Raptor servers will not be available after December 12, 2008. Information & Technology Services is in the process of implementing a new file storage server with the intention of replacing Faculty, Raptor and the X: drive. Please note that data on the servers will not be available after December 12, 2008. Full implementation is scheduled for the Spring Semester 2009. The servers are being replaced for two main reasons: the hard drives have very limited space and the servers are currently behaving erratically on occasion. The new servers will be set up with allocated home directories for faculty and staff. This method of allocating file storage space is more in line with IT best practices across other University and Corporate settings and is much easier to manage.
In the meantime, we suggest, that you make every effort to back up all files that you have on the Faculty and Raptor servers as well as on the X: drive. I would encourage you to take advantage of Blackboard course management system for a secure storage space for course related files. There is also a place where faculty and staff can post websites separate from the new hosted uvi.edu site and that is http://sites.myuvi.net. ITS set this service up with Google as an alternative for faculty and staff to utilize for posting websites.
If you are interested in using http://sites.myuvi.net for hosting your website please contact the ITS help desk at helpdesk@uvi.edu or call 693-1466 so we can arrange to get you set up.
“Service is Key”
Cherie Wheatley
December 3, 2008
This technology update is a reminder that the use of the Enterprise X: drive, the Faculty and Raptor servers will not be available after December 12, 2008. Information & Technology Services is in the process of implementing a new file storage server with the intention of replacing Faculty, Raptor and the X: drive. Please note that data on the servers will not be available after December 12, 2008. Full implementation is scheduled for the Spring Semester 2009. The servers are being replaced for two main reasons: the hard drives have very limited space and the servers are currently behaving erratically on occasion. The new servers will be set up with allocated home directories for faculty and staff. This method of allocating file storage space is more in line with IT best practices across other University and Corporate settings and is much easier to manage.
In the meantime, we suggest, that you make every effort to back up all files that you have on the Faculty and Raptor servers as well as on the X: drive. I would encourage you to take advantage of Blackboard course management system for a secure storage space for course related files. There is also a place where faculty and staff can post websites separate from the new hosted uvi.edu site and that is http://sites.myuvi.net. ITS set this service up with Google as an alternative for faculty and staff to utilize for posting websites.
If you are interested in using http://sites.myuvi.net for hosting your website please contact the ITS help desk at helpdesk@uvi.edu or call 693-1466 so we can arrange to get you set up.
“Service is Key”
Cherie Wheatley
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