Saturday, January 22, 2011

Technology Update: Two maintenance windows

Office of the CIO

January 21, 2011




Technology Update: Two maintenance windows


WAPA has scheduled electrical upgrades at the Blue Mountain tower site (where the microwave equipment is located) on Tuesday, January 25, 2011. The microwave connection will be available in time for VC classes Tuesday evening.

More follow up microwave work to take place Saturday, January 29th through Sunday January 30, 2011.

The backup tunnel using the public internet will be fully operational during these maintenance windows to allow for inter-campus communication.

If you have any questions regarding this communication please contact the helpdesk at ext. 1466 or email helpdesk@uvi.edu.


“Service is Key”



Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service

Thursday, January 20, 2011

Technology Update: Wireless Access Limitations

Office of the CIO
January 19, 2011

Greetings UVI Community!
Technology Update: Wireless Access

This communication is being sent as an update on the intermittent connection issue experienced by users across campus attempting to connect to the UVI wireless network.
ITS technical staff is reporting that the STT UVI wireless network is over saturated during peak usage times. The peak usage times have been identified as between the hours of 4:00 pm to 11:00 pm Monday thru Friday. During saturation periods users will experience intermittent service while using or attempting to access the STT wireless network.
Please be aware, that an IP address is used with each type of device that connects to the UVI wireless network (iPhones, Blackberry’s, iPads, Smartphone, laptops, etc.) The UVI wireless network has a total 722 IP address available for users across campus. A user will not be able to connect to the wireless network once the maximum number of IP addresses is reached. The IP addresses are set to disconnect devices in 30 minute increments when not in use. Users may not be able to connect to the UVI wireless network during peak usage hours.
Users are encouraged to disconnect their device from the UVI wireless network when not in use. This will enable others to connect to the UVI wireless network when needed.
If you have any questions or concerns regarding this communication please contact our helpdesk at ext. 1466 or helpdesk@uvi.edu !

“Service is Key”


Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service

Wednesday, January 19, 2011

Libraries will be closed on Martin Luther King’s Holiday January 17, 2011

Office of the CIO

January 11, 2011

Greeting University Community,

HAPPY NEW YEAR!

The UVI Libraries will be closed in observance of Martin Luther King’s Birthday on Monday, January 17, 2011. Regular hours will resume on Tuesday, January 18, 2011 at 8:00 a.m.
Please note that the Libraries will be open on:
Saturday, January 15, 2011 at 9:00 am to 5:00 pm
Sunday, January 16, 2011 at 1:00 pm to 8:00 pm

In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.

Lab Access:

On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.

On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.

St. Thomas: 24/7
St. Croix: NWW 120 Lab

Students may also access online library resources at any time by going to http://library.uvi.edu.

The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.

Enjoy your holiday!



Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service