Saturday, November 27, 2010

BLACKBOARD IS NOW WORKING

TECHNOLOGY UPDATE:

All issues with Blackboard have been tested and resolved. However, if you require additional assistance please contact the helpdesk at ext. 1466 or email helpdesk@uvi.edu. Thank you!

Blackboard is currently unavailable

November 27, 2010

Greetings UVI Community,

Please be informed that Blackboard Course Management system is down at this time. UVI technicians are currently troubleshooting and attempting to restore service as soon as possible.
We will provide another update as soon as one becomes available. Information & Technology Service would like to apologize for any inconvenience this may cause.

“Service is Key”

Tuesday, November 23, 2010

Disaster recovery and failover testing will be performed on Thursday, November 25, 2010 between 8:00 AM to 9:00

Office of the CIO

November 23, 2010


Greetings UVI,

This message is to alert all users that disaster recovery and failover testing will be performed on the network over the Thanksgiving break. We anticipate that users many experience intermittent service on Thursday, November 25, 2010 between 8:00 AM to 9:00 AM during the testing window. All services will be available during the Thanksgiving holiday break.

If you have any concerns regarding the service window please contact the helpdesk by email at helpdesk@uvi.edu or call ext. 1466 to speak to a customer service agent!


Happy Thanksgiving to all!



Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
University of the Virgin Islands

Second Notice: UVI Libraries will be closed for Thanksgiving Day and Fortsberg Discovery Day

Office of the CIO


November 17, 2010


Greeting University Community,

The UVI Libraries will be closed in observance of Thanksgiving Day and Fortsberg Discovery Day on Thursday, November 25, 2010 and Friday, November 26, 2010.

Regular Libraries hours will resume on:
Saturday, November 27, 2010 9:00 am - 5:00 pm
Sunday, November 28, 2010 1:00 pm – 8:00 pm

In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.

Lab Access:

On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab

Students may also access online library resources at anytime by going to http://library.uvi.edu.

The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.

Enjoy your holiday!




Cherie Wheatley
Office of the CIO
Manager, Technology Customer Service

UPDATE: Blackboard Course Management system is not allowing users to login at this time

TECHNOLOGY UPDATE:
All issues with logging into Blackboard have been tested and resolved. However, if you require additional assistance please contact the helpdesk at ext. 1466 or email helpdesk@uvi.edu. Thank you!

Blackboard Course Management system is not allowing users to login at this time

Office of the CIO
November 22, 2010

Greetings UVI Community,
Please be informed that Blackboard Course Management system is not allowing users to login at this time. UVI technicians are currently troubleshooting and attempting to restore service as soon as possible.
We will provide another as soon as one becomes available.
If you have any questions please call the helpdesk at extension 1466 or email your question to helpdesk@uvi.edu.
Information & Technology Service would like to apologize for any inconvenience this may cause.

“Service is Key”