This survey will closed on February 27, 2009. Please take a few minutes to complete.
February 20, 2009
Good Day UVI,
Please take just a few minutes to complete the following customer service survey. http://www.formdesk.com/UVI/ITSCustomerServiceSurvey
The information gathered in this survey will be utilized to implement new policies and procedures for improved ITS customer service to the UVI community. The approximate time to complete the survey is three minutes. Feedback from our most valued customers, the students, faculty and staff of the university, is the essential ingredient that will provide information that will be used to improve service.
Please help us meet your needs. Take three minutes, right now, to fill out this short survey. Tell us about your perceptions of Information and Technology Services. We appreciate and will use your feedback to improve services.
Thank you very much for your participation. Your comments will be anonymous unless you wish to provide your name or email.
http://www.formdesk.com/UVI/ITSCustomerServiceSurvey
Cherie Wheatley
Saturday, February 21, 2009
Wednesday, February 18, 2009
UPDATE: Technology Services
Good Day All,
This is a note to inform you of a service outage that occurred at 1:43 am this morning. CHOICE our Internet Service provider on St. Thomas indicated that service was interrupted to UVI and the Airport. When ITS staff arrived this morning they we able to reset the CHOICE equipment that we have on campus and restore service at approximately 8:10 am. Although service was restored, we have had at least one report that remote devices were not available until sometime after nine. This seems to depend on the service provider.
CHOICE visited the campus this afternoon and confirmed that all equipment was operating as it should. In addition, CHOICE has completed its network upgrades and was able to turn the St. Thomas Campus service up from 8.5 to 15mb. We hope that this will provide much needed relief to all of the UVI stakeholders. The Office of the President and VI-EPSCoR provided much of the funding for this increase, and I think you will all join me in thanking them for their commitment to technology at UVI.
Because of recent network upgrades, ITS was also able to provide additional bandwidth to the videoconferencing systems. All vc rooms have been turned up from 384 to 768. This will eliminate much of the pixilation that happens when people move on the system and provide a clearer pictures.
Have a great rest of the day.
Tina M. Koopmans
Chief Information Officer
This is a note to inform you of a service outage that occurred at 1:43 am this morning. CHOICE our Internet Service provider on St. Thomas indicated that service was interrupted to UVI and the Airport. When ITS staff arrived this morning they we able to reset the CHOICE equipment that we have on campus and restore service at approximately 8:10 am. Although service was restored, we have had at least one report that remote devices were not available until sometime after nine. This seems to depend on the service provider.
CHOICE visited the campus this afternoon and confirmed that all equipment was operating as it should. In addition, CHOICE has completed its network upgrades and was able to turn the St. Thomas Campus service up from 8.5 to 15mb. We hope that this will provide much needed relief to all of the UVI stakeholders. The Office of the President and VI-EPSCoR provided much of the funding for this increase, and I think you will all join me in thanking them for their commitment to technology at UVI.
Because of recent network upgrades, ITS was also able to provide additional bandwidth to the videoconferencing systems. All vc rooms have been turned up from 384 to 768. This will eliminate much of the pixilation that happens when people move on the system and provide a clearer pictures.
Have a great rest of the day.
Tina M. Koopmans
Chief Information Officer
Tuesday, February 17, 2009
ITS Customer Service Survey 2009
February 16, 2009
Good Day UVI,
Please take just a few minutes to complete the following customer service survey. http://www.formdesk.com/UVI/ITSCustomerServiceSurvey
The information gathered in this survey will be utilized to implement new policies and procedures for improved ITS customer service to the UVI community. The approximate time to complete the survey is three minutes. Feedback from our most valued customers, the students, faculty and staff of the university, is the essential ingredient that will provide information that will be used to improve service.
Please help us meet your needs. Take three minutes, right now, to fill out this short survey. Tell us about your perceptions of Information and Technology Services. We appreciate and will use your feedback to improve services.
Thank you very much for your participation. Your comments will be anonymous unless you wish to provide your name or email.
http://www.formdesk.com/UVI/ITSCustomerServiceSurvey
Cherie Wheatley
Good Day UVI,
Please take just a few minutes to complete the following customer service survey. http://www.formdesk.com/UVI/ITSCustomerServiceSurvey
The information gathered in this survey will be utilized to implement new policies and procedures for improved ITS customer service to the UVI community. The approximate time to complete the survey is three minutes. Feedback from our most valued customers, the students, faculty and staff of the university, is the essential ingredient that will provide information that will be used to improve service.
Please help us meet your needs. Take three minutes, right now, to fill out this short survey. Tell us about your perceptions of Information and Technology Services. We appreciate and will use your feedback to improve services.
Thank you very much for your participation. Your comments will be anonymous unless you wish to provide your name or email.
http://www.formdesk.com/UVI/ITSCustomerServiceSurvey
Cherie Wheatley
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