Office of the CIO
August 6, 2010
Greetings University Community,
Goods News!
As Information & Technology Services moves towards a single sign on technology, (where users can use one user name and password for accessing all University applications), ITS is pleased to announce that effective Monday August 9, 2010, all UVI, staff and faculty will use their domain username (e.g. kbryant) and password instead of their 9 digit UVI ID and pin number to login to BanWeb.
If you have any questions about this change please call the ITS helpdesk at ext. 1466 for assistance.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Friday, August 6, 2010
Thursday, August 5, 2010
Technology Update: St. Croix Internet Services RESTORED
Office of the CIO
August 4, 2010
Technology Update : St. Croix Internet restored
Greetings UVI Community,
Please be informed that Internet services are on St. Croix campus are now operational. Our Internet Service Provider (ISP) Broadband VI had to reset a switch at Blue Mountain on St. Croix. Internet speeds should be connecting at normal speeds now.
If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
August 4, 2010
Technology Update : St. Croix Internet restored
Greetings UVI Community,
Please be informed that Internet services are on St. Croix campus are now operational. Our Internet Service Provider (ISP) Broadband VI had to reset a switch at Blue Mountain on St. Croix. Internet speeds should be connecting at normal speeds now.
If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Technology Update: St. Croix Internet Services Intermittent & Slow
Office of the CIO
August 4, 2010
Greetings UVI Community,
Please be informed that internet services are intermittent on St. Croix campus connecting speeds are slow.
All services can also be accessed outside the St. Croix campus by using a working internet connection. Use the following internet addresses below to connect:
Blackboard.uvi.edu
Banweb.uvi.edu
Exchange.uvi.edu
ITS will provide another update on the status of our Services when one becomes available.
If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
August 4, 2010
Greetings UVI Community,
Please be informed that internet services are intermittent on St. Croix campus connecting speeds are slow.
All services can also be accessed outside the St. Croix campus by using a working internet connection. Use the following internet addresses below to connect:
Blackboard.uvi.edu
Banweb.uvi.edu
Exchange.uvi.edu
ITS will provide another update on the status of our Services when one becomes available.
If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Reminder: UVI Libraries Intersession hours beginning July 30, 2010 to August 22, 2010
SECOND NOTICE : UVI Libraries Intersession hours beginning July 30, 2010 to August 22, 2010
Office of the CIO
July 26, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will observe Intersession hours beginning July 30, 2010 to August 22, 2010. During the Intersession period UVI Libraries will operate during the following hours:
Monday through Friday 8:00 am to 4:30pm
Closed: Saturday & Sunday
Regular hours will resume Monday, August 23, 2010 at 8:00 A.M
Please note all students labs will be closed for maintenance during Intersession.
If you have any questions regarding the Intersession hours please contact the Helpdesk at helpdesk@uvi.edu or call us at 693.1466.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Office of the CIO
July 26, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will observe Intersession hours beginning July 30, 2010 to August 22, 2010. During the Intersession period UVI Libraries will operate during the following hours:
Monday through Friday 8:00 am to 4:30pm
Closed: Saturday & Sunday
Regular hours will resume Monday, August 23, 2010 at 8:00 A.M
Please note all students labs will be closed for maintenance during Intersession.
If you have any questions regarding the Intersession hours please contact the Helpdesk at helpdesk@uvi.edu or call us at 693.1466.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Technology Update St. Croix Internet Restored
Office of the CIO
July 27, 2010
Good Morning UVI Community,
Good news! Our Broadband VI Internet connection of the St. Croix campus has been restored. All Internet Services are now operational on the St. Croix campus!
If you have any questions about your service please contact the helpdesk at helpdesk@uvi.edu or call 693.1466.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
July 27, 2010
Good Morning UVI Community,
Good news! Our Broadband VI Internet connection of the St. Croix campus has been restored. All Internet Services are now operational on the St. Croix campus!
If you have any questions about your service please contact the helpdesk at helpdesk@uvi.edu or call 693.1466.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
UVI Libraries Intersession hours beginning July 30, 2010 to August 22, 2010
Office of the CIO
July 26, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will observe Intersession hours beginning July 30, 2010 to August 22, 2010. During the Intersession period UVI Libraries will operate during the following hours:
Monday through Friday 8:00 am to 4:30pm
Closed: Saturday & Sunday
Regular hours will resume Monday, August 23, 2010 at 8:00 A.M
Please note all students labs will be closed for maintenance during Intersession.
If you have any questions regarding the Intersession hours please contact the Helpdesk at helpdesk@uvi.edu or call us at 693.1466.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
July 26, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will observe Intersession hours beginning July 30, 2010 to August 22, 2010. During the Intersession period UVI Libraries will operate during the following hours:
Monday through Friday 8:00 am to 4:30pm
Closed: Saturday & Sunday
Regular hours will resume Monday, August 23, 2010 at 8:00 A.M
Please note all students labs will be closed for maintenance during Intersession.
If you have any questions regarding the Intersession hours please contact the Helpdesk at helpdesk@uvi.edu or call us at 693.1466.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
RE: Technology Update: Blackboard Services have been restored
Technology Update:
All Blackboard Services are now restored!
All Blackboard Services are now restored!
Technology Update:
Office of the CIO
July 26, 2010
Greetings UVI Community,
Please be informed that Blackboard Course Management system is not accessible at this time. UVI technicians are currently troubleshooting and attempting to restore service as soon as possible.
St. Croix Internet connection is still intermittent and connection speed is slow. Broadband Virgin Islands, our Internet Service Provider on St. Croix indicated that full Internet service should be restored to the St. Croix campus by the end of this week.
The microwave installation crew is back on island this week to complete the work on the new microwave system. As you know the project was delayed as a result of inclement weather last week. ITS will provide another update as to the completion date on Friday.
If you have any questions please call the helpdesk at extension 1466 or email your question to helpdesk@uvi.edu.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
July 26, 2010
Greetings UVI Community,
Please be informed that Blackboard Course Management system is not accessible at this time. UVI technicians are currently troubleshooting and attempting to restore service as soon as possible.
St. Croix Internet connection is still intermittent and connection speed is slow. Broadband Virgin Islands, our Internet Service Provider on St. Croix indicated that full Internet service should be restored to the St. Croix campus by the end of this week.
The microwave installation crew is back on island this week to complete the work on the new microwave system. As you know the project was delayed as a result of inclement weather last week. ITS will provide another update as to the completion date on Friday.
If you have any questions please call the helpdesk at extension 1466 or email your question to helpdesk@uvi.edu.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Technology Update: St. Croix Internet Services Intermittent
Office of the CIO
July 22, 2010
Greetings UVI Community,
Please be informed that internet services are still intermittent on St. Croix campus connecting speeds are slow. Please be patience and if you need the assistance of the helpdesk please call us at ext. 1466 or email helpdesk helpdesk@uvi.edu.
All services can also be accessed outside the St. Croix campus by using a working internet connection. Use the following internet addresses below to connect:
Blackboard.uvi.edu
Banweb.uvi.edu
Exchange.uvi.edu
Our ISP (Internet Service Provider) did sustain tremendous damage to their equipment as a result of the inclement weather conditions over the last week. They are currently attempting to repair/replace equipment as we speak. Unfortunately, at this time I cannot give a timeframe for the completion of this work.
Also, due to the inclement weather the installation of the replacement microwave system has to be postponed a couple of days. The St. Thomas campus can be accessed by dialing 693-XXXX and the extension of the person. Please keep in mind that the voice mail services is not available on the St. Croix campus and new voice message will not be recorded. Voice mail and four digital will be restored once the replacement microwave is operational.
ITS will provide another update on the status of our Services as well as provide another completion date for the final installation of the replacement microwave system.
If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
July 22, 2010
Greetings UVI Community,
Please be informed that internet services are still intermittent on St. Croix campus connecting speeds are slow. Please be patience and if you need the assistance of the helpdesk please call us at ext. 1466 or email helpdesk helpdesk@uvi.edu.
All services can also be accessed outside the St. Croix campus by using a working internet connection. Use the following internet addresses below to connect:
Blackboard.uvi.edu
Banweb.uvi.edu
Exchange.uvi.edu
Our ISP (Internet Service Provider) did sustain tremendous damage to their equipment as a result of the inclement weather conditions over the last week. They are currently attempting to repair/replace equipment as we speak. Unfortunately, at this time I cannot give a timeframe for the completion of this work.
Also, due to the inclement weather the installation of the replacement microwave system has to be postponed a couple of days. The St. Thomas campus can be accessed by dialing 693-XXXX and the extension of the person. Please keep in mind that the voice mail services is not available on the St. Croix campus and new voice message will not be recorded. Voice mail and four digital will be restored once the replacement microwave is operational.
ITS will provide another update on the status of our Services as well as provide another completion date for the final installation of the replacement microwave system.
If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Technology Reminder: Cleaning and deleting old emails in Outlook Exchange
Office of the CIO
July 21, 2010
Technology Reminder: Cleaning and deleting old emails in Outlook Exchange:
The purpose of this email is to encourage all users to get in the habit of regularly archiving or deleting all unnecessary email. The use of email storage has more than doubled this past year, UVI email users are now using close to a terabyte in email storage for both campuses. In an effort to immediately reduce the amount of storage used, please delete unneeded email and AutoArchive email regularly. Additionally, make it a practice to save emails with large attachments, such as pictures and media files, to your local hard drive. Users should check first to confirm, that their hard drive has sufficient storage space. Note, these files can also be saved preferably to an external drive. ITS recommends that all users consider using an alternate backup for important emails.
Here’s how to quickly clean your Inbox in Outlook 2003/2007
If you receive a lot of emails every day your inbox can fill up quickly. Outlook 2003 has an easy way to clean up your inbox quickly without having to go through each email individually to decide what needs to be kept.
To get to this window, click on Tools \ Mailbox Cleanup.
In this window you have several options to choose from. The easiest option is to select AutoArchive, which will move older items into the Archive Folder. You could also choose to empty the deleted items.
One of the more useful features however, is to quickly find all large emails using the “Find items larger than” button. Deleting all the largest emails would very quickly bring your inbox size down to a reasonable size.
Here’s how to configure AutoArchive in Outlook 2007
The AutoArchive feature can be used in order to control what email is kept on the server’s storage and what can be saved to your local hard drive or preferably an external drive. AutoArchive is turned on by default in Outlook 2007 and will actually remove some of the oldest files (you determine the amount of time).
Open Outlook and click on Tools \ Options
Now click on the other tab and click the AutoArchive button.
This opens up a whole menu of options and settings to pick from: for instance you can choose how often AutoArchive runs for example it can run every 20 days. A check should be placed next to “Prompt before AutoArchive runs” so users can confirm the AutoArchive run.
This is also where you decide when to clean out old items. You can select the Browse button to indicate where you want to move them to, your local hard drive or an external drive. You can always select to permanently delete old items if you do not want to keep them around any longer. Click OK to save your settings.
If you have any questions regarding this communication, please feel free to contact us at helpdesk@uvi.edu for more information.
“Service is key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
July 21, 2010
Technology Reminder: Cleaning and deleting old emails in Outlook Exchange:
The purpose of this email is to encourage all users to get in the habit of regularly archiving or deleting all unnecessary email. The use of email storage has more than doubled this past year, UVI email users are now using close to a terabyte in email storage for both campuses. In an effort to immediately reduce the amount of storage used, please delete unneeded email and AutoArchive email regularly. Additionally, make it a practice to save emails with large attachments, such as pictures and media files, to your local hard drive. Users should check first to confirm, that their hard drive has sufficient storage space. Note, these files can also be saved preferably to an external drive. ITS recommends that all users consider using an alternate backup for important emails.
Here’s how to quickly clean your Inbox in Outlook 2003/2007
If you receive a lot of emails every day your inbox can fill up quickly. Outlook 2003 has an easy way to clean up your inbox quickly without having to go through each email individually to decide what needs to be kept.
To get to this window, click on Tools \ Mailbox Cleanup.
In this window you have several options to choose from. The easiest option is to select AutoArchive, which will move older items into the Archive Folder. You could also choose to empty the deleted items.
One of the more useful features however, is to quickly find all large emails using the “Find items larger than” button. Deleting all the largest emails would very quickly bring your inbox size down to a reasonable size.
Here’s how to configure AutoArchive in Outlook 2007
The AutoArchive feature can be used in order to control what email is kept on the server’s storage and what can be saved to your local hard drive or preferably an external drive. AutoArchive is turned on by default in Outlook 2007 and will actually remove some of the oldest files (you determine the amount of time).
Open Outlook and click on Tools \ Options
Now click on the other tab and click the AutoArchive button.
This opens up a whole menu of options and settings to pick from: for instance you can choose how often AutoArchive runs for example it can run every 20 days. A check should be placed next to “Prompt before AutoArchive runs” so users can confirm the AutoArchive run.
This is also where you decide when to clean out old items. You can select the Browse button to indicate where you want to move them to, your local hard drive or an external drive. You can always select to permanently delete old items if you do not want to keep them around any longer. Click OK to save your settings.
If you have any questions regarding this communication, please feel free to contact us at helpdesk@uvi.edu for more information.
“Service is key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Technology Update
Office of the CIO
July 19, 2010
Greetings UVI Community,
Please be informed that due to inclement weather our Internet service may be intermittent on both campuses. Also, due to the inclement weather the installation of the replacement microwave system has to be postponed a couple of days.
ITS will provide another update on the status of our Internet Services as well as provide another completion date for the final installation of the replacement microwave system.
If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
July 19, 2010
Greetings UVI Community,
Please be informed that due to inclement weather our Internet service may be intermittent on both campuses. Also, due to the inclement weather the installation of the replacement microwave system has to be postponed a couple of days.
ITS will provide another update on the status of our Internet Services as well as provide another completion date for the final installation of the replacement microwave system.
If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Technology Update: Network Service has been restored to St. Croix Campus
Office of the CIO
July 19, 2010
Technology Update: Network Service has been restored to St. Croix Campus
Greeting To All,
Network Service has been restored to the St. Croix campus . If you have any questions about your service please contact the helpdesk at 693-1466 or email helpdesk@uvi.edu.
ITS would like to thank the university community for their support and patience.
“Service is Key”
From: Rachelle Shells
Sent: Sunday, July 18, 2010 3:29 PM
To: ALL
Subject: Network issues
Office of the CIO
July 18, 2010
Greetings UVI,
On the St. Croix campus, Broadband VI sustained electrical damage due to the storm. We anticipate repair of the equipment late this evening or early tomorrow. Internet access will be restored once equipment has been repair. Additionally, due to the weather, network resources on the St. Thomas campus were temporarily inaccessible and may cause intermittent interruption for the rest of the evening. Choice, our Internet service provider on the St. Thomas campus is working to maintain services.
ITS would like to thank the UVI community for its patience and understanding.
The helpdesk will provide another update as soon as one becomes available. If you have any questions, please feel free to contact the helpdesk at helpdesk@uvi.edu or call us at 1466.
Thank you for your continued support!
RD Shells
Manager
Learning Resources and Student Technology Services
July 19, 2010
Technology Update: Network Service has been restored to St. Croix Campus
Greeting To All,
Network Service has been restored to the St. Croix campus . If you have any questions about your service please contact the helpdesk at 693-1466 or email helpdesk@uvi.edu.
ITS would like to thank the university community for their support and patience.
“Service is Key”
From: Rachelle Shells
Sent: Sunday, July 18, 2010 3:29 PM
To: ALL
Subject: Network issues
Office of the CIO
July 18, 2010
Greetings UVI,
On the St. Croix campus, Broadband VI sustained electrical damage due to the storm. We anticipate repair of the equipment late this evening or early tomorrow. Internet access will be restored once equipment has been repair. Additionally, due to the weather, network resources on the St. Thomas campus were temporarily inaccessible and may cause intermittent interruption for the rest of the evening. Choice, our Internet service provider on the St. Thomas campus is working to maintain services.
ITS would like to thank the UVI community for its patience and understanding.
The helpdesk will provide another update as soon as one becomes available. If you have any questions, please feel free to contact the helpdesk at helpdesk@uvi.edu or call us at 1466.
Thank you for your continued support!
RD Shells
Manager
Learning Resources and Student Technology Services
Network issues
Office of the CIO
July 18, 2010
Greetings UVI,
On the St. Croix campus, Broadband VI sustained electrical damage due to the storm. We anticipate repair of the equipment late this evening or early tomorrow. Internet access will be restored once equipment has been repair. Additionally, due to the weather, network resources on the St. Thomas campus were temporarily inaccessible and may cause intermittent interruption for the rest of the evening. Choice, our Internet service provider on the St. Thomas campus is working to maintain services.
ITS would like to thank the UVI community for its patience and understanding.
The helpdesk will provide another update as soon as one becomes available. If you have any questions, please feel free to contact the helpdesk at helpdesk@uvi.edu or call us at 1466.
Thank you for your continued support!
RD Shells
Manager
Learning Resources and Student Technology Services
July 18, 2010
Greetings UVI,
On the St. Croix campus, Broadband VI sustained electrical damage due to the storm. We anticipate repair of the equipment late this evening or early tomorrow. Internet access will be restored once equipment has been repair. Additionally, due to the weather, network resources on the St. Thomas campus were temporarily inaccessible and may cause intermittent interruption for the rest of the evening. Choice, our Internet service provider on the St. Thomas campus is working to maintain services.
ITS would like to thank the UVI community for its patience and understanding.
The helpdesk will provide another update as soon as one becomes available. If you have any questions, please feel free to contact the helpdesk at helpdesk@uvi.edu or call us at 1466.
Thank you for your continued support!
RD Shells
Manager
Learning Resources and Student Technology Services
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