Wednesday, April 4, 2012

ITS Annual Customer Satisfaction Survey 2012

Greetings UVI Community,
Please take just a few minutes to complete the ITS Customer Service Survey. You must right click to launch the survey.

http://www.formdesk.com/UVI/ITSCustomerServiceSatisfactionSurvey2012

The information gathered in this survey will be utilized to implement new policies and procedures for improved ITS customer service. The approximate time to complete the survey is three minutes. Your feedback is the essential ingredient that will provide information that will be used to improve services to our most valued customers, the students, faculty and staff of UVI.

Please help us meet your needs. Take three minutes, right now, to fill out this short survey. Tell us about your perceptions of Information and Technology Services. We appreciate and will use your feedback to improve services.

Thank you very much for your participation. Your comments will be anonymous unless you wish to provide your name or email. If you have any concerns please contact the helpdesk at helpdesk@uvi.edu.


“Service is Key”

SECOND NOTICE: Libraries and STJ Academic Center will observe Easter Recess Friday, April 6, 2012 to Sunday, April 8, 2012

REMINDER:

Office of the CIO

March 27, 2012


Greeting University Community and Happy Easter,

Please be informed that both Libraries and the St. John Academic Center of the University of the Virgin Islands will observe Easter Recess beginning Friday, April 6, 2012 to Sunday, April 8, 2012. We will reopen on Monday, April 9, 2012 at 8:00 a.m.

In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.

Lab Access:

On Albert Sheen campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.

On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.

St. Thomas: 24/7
Albert Sheen: NWW 120 Lab

Students may also access online library resources at any time by going to mycampus.uvi.edu login and click on the library tab.

If you have any questions, please contact us at the Help Desk at helpdesk@uvi.edu or call ext.1466.

Have a Happy Easter Holiday.

Technology Update: UVI Drop box Usage

Office of the CIO
March 30, 2012


Technology Update: UVI Dropbox Usage

Due to server size limitations, individuals using the UVI Dropbox to share photos (and other files) should retrieve their files as quickly as possible and save to your computer or an external storage device. Original documents or pictures should never be stored in the Dropbox. Please note, the Dropbox is NOT meant for any kind of long-term storage. In the future, we plan on emptying the Dropbox at the end of each month.

It's a great tool for sharing – it’s just not meant for long term storage. When you use it, contact the person for whom you saved files and tell them to retrieve their file or files as soon as possible.

If you have any questions concerning this communication please contact me at the helpdesk at helpdesk@uvi.edu or call ext.1466 for assistance.

Best Regards,

Cherie Wheatley

THIRD Notice: Libraries Open on Saturdays for Final Exam Preparation

REMINDER!

Office of the CIO
March 22, 2012

Technology Update: Libraries Open on Saturdays for Final Exam Preparation

Greetings Students,
This communication is to inform all UVI students that the Libraries on both campuses will be open on the following Saturdays to provide students with additional support for final exam preparation.
The libraries will open on the following:
Saturdays from 9:00A.M to 5:00PM
March 31, 2012
April 14, 2012
April 21, 2012

If you have any questions or concerns regarding this communication please contact the helpdesk at helpdesk@uvi.edu or call ext. 1466 with your inquire.

Best Regards,
Cherie Wheatley
Manager, Technology Customer Service

Libraries and STJ Academic Center will observe Easter Recess Friday, April 6, 2012 to Sunday, April 8, 2012

Office of the CIO

March 27, 2012


Greeting University Community and Happy Easter,

Please be informed that both Libraries and the St. John Academic Center of the University of the Virgin Islands will observe Easter Recess beginning Friday, April 6, 2012 to Sunday, April 8, 2012. We will reopen on Monday, April 9, 2012 at 8:00 a.m.

In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.

Lab Access:

On Albert Sheen campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.

On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.

St. Thomas: 24/7
Albert Sheen: NWW 120 Lab

Students may also access online library resources at any time by going to mycampus.uvi.edu login and click on the library tab.

If you have any questions, please contact us at the Help Desk at helpdesk@uvi.edu or call ext.1466.

Have a Happy Easter Holiday.