The VC rooms in STX are now running without packet loss. Operations should be normal in all classrooms. ITS will continue to monitor the service quality over the next few days to make sure there are no difficulties.
Thank you all for your patience and please call the helpdesk at 1466 if you experience any problems.
Tina M. Koopmans
Chief Information Officer
Tuesday, October 13, 2009
TUESDAY UPDATE: STX VC Connnections
Greetings UVI,
Please be advised that the networking staff has been able to isolate the problem with the St. Croix videoconferencing connection. Work is underway to repair the problem and we anticipate having it resolved before evening classes begin.
We have determined that one of the eight aggregate T1 lines that carries data between the islands is failing. The networking staff is working to determine which T1 line is having the problem and what needs to be done to eliminate the problem. This process is currently underway.
We will notify you immediately if any difficulties arise and I will send another email when the issue has been resolved.
Tina M. Koopmans
Chief Information Officer
Please be advised that the networking staff has been able to isolate the problem with the St. Croix videoconferencing connection. Work is underway to repair the problem and we anticipate having it resolved before evening classes begin.
We have determined that one of the eight aggregate T1 lines that carries data between the islands is failing. The networking staff is working to determine which T1 line is having the problem and what needs to be done to eliminate the problem. This process is currently underway.
We will notify you immediately if any difficulties arise and I will send another email when the issue has been resolved.
Tina M. Koopmans
Chief Information Officer
Monday, October 12, 2009
UPDATE: STX VC Connnections
Greetings UVI,
This note is to inform you of some technical issues that are effecting the quality of videoconferencing on St. Croix.
Since Thursday evening, we have been tracking about 4% packet loss experienced from the St. Croix videoconference rooms to the St. Thomas Videoconferencing rooms. There is no packet loss from STT VC to STX. Users on STX are experiencing choppy video quality. Users on STT are not experiencing any of the issues. While faculty have not described it as detrimental to their classes and the connections are useable, it is certainly an important issue to resolve.
We found that there isn’t any visible issue with the microwave. We also found that there isn’t any packet loss in either the router or switching equipment that services the VC connections. We will continue to work together to uncover the problem and update you as more information becomes available.
Tina M. Koopmans
Chief Information Officer
This note is to inform you of some technical issues that are effecting the quality of videoconferencing on St. Croix.
Since Thursday evening, we have been tracking about 4% packet loss experienced from the St. Croix videoconference rooms to the St. Thomas Videoconferencing rooms. There is no packet loss from STT VC to STX. Users on STX are experiencing choppy video quality. Users on STT are not experiencing any of the issues. While faculty have not described it as detrimental to their classes and the connections are useable, it is certainly an important issue to resolve.
We found that there isn’t any visible issue with the microwave. We also found that there isn’t any packet loss in either the router or switching equipment that services the VC connections. We will continue to work together to uncover the problem and update you as more information becomes available.
Tina M. Koopmans
Chief Information Officer
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