Greetings UVI,
This note is to inform you of some technical issues that are effecting the quality of videoconferencing on St. Croix.
Since Thursday evening, we have been tracking about 4% packet loss experienced from the St. Croix videoconference rooms to the St. Thomas Videoconferencing rooms. There is no packet loss from STT VC to STX. Users on STX are experiencing choppy video quality. Users on STT are not experiencing any of the issues. While faculty have not described it as detrimental to their classes and the connections are useable, it is certainly an important issue to resolve.
We found that there isn’t any visible issue with the microwave. We also found that there isn’t any packet loss in either the router or switching equipment that services the VC connections. We will continue to work together to uncover the problem and update you as more information becomes available.
Tina M. Koopmans
Chief Information Officer
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