Thursday, April 8, 2010

Technology Update: Internet access RESTORED

Office of the CIO

April 8, 2010

TECHNOLOGY UPDATE:


Greetings UVI Community,

This Technology Update is being sent to alert all users that the internet connection issues that we were experiencing this morning have been resolved. Technicians worked quickly to identify a network routing problem and made the necessary corrections to restore access. At this time all users should be able to access internet services as normal.
We do apologize for any inconvenience.
If you have any additional questions or concerns please contact our helpdesk at helpdesk@uvi.edu or call us 1466.

Techology Update: Internet access

Office of the CIO

April 8, 2010

TECHNOLOGY UPDATE:

Greetings UVI Community,

This Technology Update is being sent to alert all users that we are currently experiencing problems with our St. Thomas campus internet connections. Off campus services that utilize our UVI St. Thomas internet connection are not available at this time. Technicians are working on the problem and we will update you on the status of this issue as soon as we have more information.

If you have any additional questions or concerns please contact our helpdesk at helpdesk@uvi.edu or call us 1466.

Technology Update: Cleaning and deleting old emails in Outlook Exchange

Office of the CIO

April 7, 2010

Technology Update: Cleaning and deleting old emails in Outlook Exchange:

The purpose of this email is to encourage all users to get in the habit of regularly archiving or deleting all unnecessary email. The use of email storage has more than doubled this past year, UVI email users are now using close to a terabyte in email storage for both campuses. In an effort to immediately reduce the amount of storage used, please delete unneeded email and AutoArchive email regularly. Additionally, make it a practice to save emails with large attachments, such as pictures and media files, to your local hard drive. Users should check first to confirm, that their hard drive has sufficient storage space. Note, these files can also be saved preferably to an external drive. ITS recommends that all users consider using an alternate backup for important emails.
Here’s how to quickly clean your Inbox in Outlook 2003/2007
If you receive a lot of emails every day your inbox can fill up quickly. Outlook 2003 has an easy way to clean up your inbox quickly without having to go through each email individually to decide what needs to be kept.
To get to this window, click on Tools \ Mailbox Cleanup.

In this window you have several options to choose from. The easiest option is to select AutoArchive, which will move older items into the Archive Folder. You could also choose to empty the deleted items.
One of the more useful features however, is to quickly find all large emails using the “Find items larger than” button. Deleting all the largest emails would very quickly bring your inbox size down to a reasonable size.

Here’s how to configure AutoArchive in Outlook 2007
The AutoArchive feature can be used in order to control what email is kept on the server’s storage and what can be saved to your local hard drive or preferably an external drive. AutoArchive is turned on by default in Outlook 2007 and will actually remove some of the oldest files (you determine the amount of time).
Open Outlook and click on Tools \ Options

Now click on the other tab and click the AutoArchive button.

This opens up a whole menu of options and settings to pick from: for instance you can choose how often AutoArchive runs for example it can run every 20 days. A check should be placed next to “Prompt before AutoArchive runs” so users can confirm the AutoArchive run.

This is also where you decide when to clean out old items. You can select the Browse button to indicate where you want to move them to, your local hard drive or an external drive. You can always select to permanently delete old items if you do not want to keep them around any longer. Click OK to save your settings.
If you have any questions regarding this communication, please feel free to contact us at helpdesk@uvi.edu for more information.

“Service is key”

Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service