Office of the CIO
The Banner production environment will be shutdown this evening August 1, 2008 at 11 p.m. for continued system maintenance and will remain unavailable through Saturday afternoon at 6:00 p.m. Please complete all activities performed there by 10:50 p.m. ensuring you are not affected by the system shutdown. We apologize for any inconvenience caused and appreciate your cooperation.
Please contact the Helpdesk at ext. 1466 or at helpdesk@uvi.edu if you have any questions.
“Service is Key”
Cherie Wheatley
Wednesday, July 30, 2008
Learning Environments Software
Office of the Chief Information Officer
Technology Update: July 30, 2008
This update communication includes the list of software that will be utilized in the Learning Environments on both campuses of the University of the Virgin Islands during the Fall Semester 2008. We encourage all Faculty to stop by, to test drive and evaluate the new software load. Test computers are located in the St. Thomas and St. Croix library labs for your convenience. Please provide your feedback to epattis@uvi.edu or cwheatl@uvi.edu or you can the helpdesk at ext. 1466 for assistance.
Computer Labs Software List for Fall 2008
Active Perl 5.8.8 Build 822
Adobe Photoshop Elements 2.0
Endnote
F-Secure 7.0
LispWorks 5.1 Personal
Microsoft Developer network NSDN Library for Visual Studio 2008
Microsoft Project 2003
Microsoft Visio 2003
Microsoft office 2003
Microsoft Visual Basic 6.0
Microsoft Visual Studio 2008
Microsoft Visual Studio .net 2003
Microsoft Web Publishing
Microsoft Windows SDK V.6.0A
Mozilla Firefox 3.0
NetBeans 5.51
PHP 5
Prentice Hall General Ledger v5
Quicktime 7
Realplayer 11.0.4
Real VNC 4.0
Record Keeping
SSH Secure Shell
SWI Prolog
SynchronEyes 7.0
Winzip 9.0
WSFTP_LE
GSP 4.05
Internet Explorer 7
Microsoft Visual Web Developer 2005 Express Edition
Windows Media Player 11
Labstats
Pcounter
MathXL
July 29, 2008
Please be advised that the St. Thomas and St. Croix libraries will observe intersession hours starting
August 2 through August 17, 2008. During the intersession period the operating hours for the libraries are posted below:
Monday to Friday 8:00 am – 5:00 pm open
Closed on the weekends
Based on requests from Faculty of the University of the Virgin Islands, Information and Technology Services has re-imaged a number of test computers located in our labs. The test computers are loaded with the new software that was requested by Faculty to be utilized in our learning environments for Fall Semester 2008. Faculty can now come by starting Wednesday, July 30, 2008 until Friday August 8, 2008 to the UVI libraries on both the St. Thomas and St. Croix campuses to test drive the new software load. After this test period is over the new image will be deployed to all workstations in the learning environments on both campuses.
Let us know right away if there are any changes you would like us to make or if you have any questions or comments about the new software load. All inquires can be forwarded to the attention of epattis@uvi.edu or cwheatl@uvi.edu or you can call the help desk at ext. 1466 for assistance.
“Service is Key”
Cherie Wheatley
Technology Update: July 30, 2008
This update communication includes the list of software that will be utilized in the Learning Environments on both campuses of the University of the Virgin Islands during the Fall Semester 2008. We encourage all Faculty to stop by, to test drive and evaluate the new software load. Test computers are located in the St. Thomas and St. Croix library labs for your convenience. Please provide your feedback to epattis@uvi.edu or cwheatl@uvi.edu or you can the helpdesk at ext. 1466 for assistance.
Computer Labs Software List for Fall 2008
Active Perl 5.8.8 Build 822
Adobe Photoshop Elements 2.0
Endnote
F-Secure 7.0
LispWorks 5.1 Personal
Microsoft Developer network NSDN Library for Visual Studio 2008
Microsoft Project 2003
Microsoft Visio 2003
Microsoft office 2003
Microsoft Visual Basic 6.0
Microsoft Visual Studio 2008
Microsoft Visual Studio .net 2003
Microsoft Web Publishing
Microsoft Windows SDK V.6.0A
Mozilla Firefox 3.0
NetBeans 5.51
PHP 5
Prentice Hall General Ledger v5
Quicktime 7
Realplayer 11.0.4
Real VNC 4.0
Record Keeping
SSH Secure Shell
SWI Prolog
SynchronEyes 7.0
Winzip 9.0
WSFTP_LE
GSP 4.05
Internet Explorer 7
Microsoft Visual Web Developer 2005 Express Edition
Windows Media Player 11
Labstats
Pcounter
MathXL
July 29, 2008
Please be advised that the St. Thomas and St. Croix libraries will observe intersession hours starting
August 2 through August 17, 2008. During the intersession period the operating hours for the libraries are posted below:
Monday to Friday 8:00 am – 5:00 pm open
Closed on the weekends
Based on requests from Faculty of the University of the Virgin Islands, Information and Technology Services has re-imaged a number of test computers located in our labs. The test computers are loaded with the new software that was requested by Faculty to be utilized in our learning environments for Fall Semester 2008. Faculty can now come by starting Wednesday, July 30, 2008 until Friday August 8, 2008 to the UVI libraries on both the St. Thomas and St. Croix campuses to test drive the new software load. After this test period is over the new image will be deployed to all workstations in the learning environments on both campuses.
Let us know right away if there are any changes you would like us to make or if you have any questions or comments about the new software load. All inquires can be forwarded to the attention of epattis@uvi.edu or cwheatl@uvi.edu or you can call the help desk at ext. 1466 for assistance.
“Service is Key”
Cherie Wheatley
Networking Services: St. Croix
Office of the CIO
Update: Network Services to St. Croix Campus: Restored!
Greetings University Community,
This communication is provided as an update as of July 29, 2008 at 4:26pm on the status of Network Services on the St. Croix campus.
Currently, all network services have been restored on the St. Croix campus. Users can now utilize 4 digit dialing and access Audix by dialing ext. 1599. Blackboard, BanWeb and Banner Services are now accessible through the St. Croix campus network connection and video conferencing access have been re-establish. If you are still experiencing problems with connecting to technology resources please contact our help desk directly at ext. 1466. Thank you again UVI family for all your support and patience as we strive to provide reliable technology services.
“Service is Key”
July 29, 2008
Greeting University,
This communication is to provide you with an update on the status of networking services on the St. Croix campus. This morning our inter-island microwave system experiences a major failure. Technicians are currently working with Harris Corporation (microwave manufacture) in order to isolate the problem and attempt to repair the connection.
Currently:
· The 4 digit dialing to St. Thomas or ST. Croix campus is not working but users can access either campus by dialing 693 or 692 and the 4 digit extension of the person you are trying to call.
· To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
· E-mail Services to the St. Croix campus is not working
· All internet and Intranet services on the St. Croix campus are currently off line.
· Video conferencing services between islands are currently not working
· Users on the St. Croix campus can still access Blackboard, BanWEb, and Banner services by using a working internet connection accessible outside of the ST. Croix campus network. This would allow users to connect to these services through the web interface.
Information and Technology Services will keep our users informed as we continue to work on returning our users to a state of service. Information and Technology Service apologies for any inconveniences this outage may have caused. Thank you in advance for your patience as we work through this issue.
“Service is Key”
Cherie Wheatley
Update: Network Services to St. Croix Campus: Restored!
Greetings University Community,
This communication is provided as an update as of July 29, 2008 at 4:26pm on the status of Network Services on the St. Croix campus.
Currently, all network services have been restored on the St. Croix campus. Users can now utilize 4 digit dialing and access Audix by dialing ext. 1599. Blackboard, BanWeb and Banner Services are now accessible through the St. Croix campus network connection and video conferencing access have been re-establish. If you are still experiencing problems with connecting to technology resources please contact our help desk directly at ext. 1466. Thank you again UVI family for all your support and patience as we strive to provide reliable technology services.
“Service is Key”
July 29, 2008
Greeting University,
This communication is to provide you with an update on the status of networking services on the St. Croix campus. This morning our inter-island microwave system experiences a major failure. Technicians are currently working with Harris Corporation (microwave manufacture) in order to isolate the problem and attempt to repair the connection.
Currently:
· The 4 digit dialing to St. Thomas or ST. Croix campus is not working but users can access either campus by dialing 693 or 692 and the 4 digit extension of the person you are trying to call.
· To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
· E-mail Services to the St. Croix campus is not working
· All internet and Intranet services on the St. Croix campus are currently off line.
· Video conferencing services between islands are currently not working
· Users on the St. Croix campus can still access Blackboard, BanWEb, and Banner services by using a working internet connection accessible outside of the ST. Croix campus network. This would allow users to connect to these services through the web interface.
Information and Technology Services will keep our users informed as we continue to work on returning our users to a state of service. Information and Technology Service apologies for any inconveniences this outage may have caused. Thank you in advance for your patience as we work through this issue.
“Service is Key”
Cherie Wheatley
ATT T1
As a reminder, please also note that the ATT T1 back up connection would only accommodate on campus web surfing. ATT is not announcing our routes so outside access to the uvi.edu domain and e-mail would still not be accessible.
Thanks,
Kelly
ATT back up is a manual configuration change in the Cisco Internet devise. Mark and I are aware of the config change. I will make sure the Cecil knows how to make the change in the future. Additionally, the config change is documented in the network diagrams from UDT.
Thanks,
Kelly
Latest Update Tina: ENS has isolated the internet failure to a blown UPS connected to the microwave in Pehna. A interdepartmental requisition has been approved to purchase a replacement UPS. Services will be restored within the hour.
Why isn't our AT&T Internet backup working????
Sent on the move from Tina
Thanks,
Kelly
ATT back up is a manual configuration change in the Cisco Internet devise. Mark and I are aware of the config change. I will make sure the Cecil knows how to make the change in the future. Additionally, the config change is documented in the network diagrams from UDT.
Thanks,
Kelly
Latest Update Tina: ENS has isolated the internet failure to a blown UPS connected to the microwave in Pehna. A interdepartmental requisition has been approved to purchase a replacement UPS. Services will be restored within the hour.
Why isn't our AT&T Internet backup working????
Sent on the move from Tina
Microwave Sites
August 4, 2008
Office of the CIO
Greeting University Community,
We are please to inform you that the inter-island connection to the microwave system has been re-established.
User can now access the following technology resources:
· The 4 digit dialing to St. Thomas or ST. Croix campus
· Access to Audix directly from the St. Croix campus
· E-mail Services
· Internet and Intranet services
· Video conferencing services between islands
· Blackboard, BanWEb, and Banner services can be access directly from ST. Croix campus network.
Information and Technology Services will keep our users informed as we continue to work on keeping the microwave system stable and reliable. The immediate plan of action is to continuously monitor the quality of service provided from the microwave system with the objective of identifying potential technical issues before they occur.
Information and Technology Service apologies for any inconveniences this outage may have caused. Thank you again for your patience and support provided to ITS during this service interruption.
“Service is Key”
Cherie Wheatley
August 1, 2008
Hello all,
Troubleshooting efforts have isolated the microwave problem to be between Mt. Welcome and the St. Croix campus sites. The Mt. Welcome site can communicate to both sites on St. Thomas. Derval is at the Mt. Welcome site working with Geo at the St. Croix campus site. They continue to troubleshoot with the Harris technician on the phone. I will e-mail later today as more information becomes available.
Cherie, please send out an update to the community alerting them that we have been able to isolate the problem and are now working to resolve it.
Thanks,
Kelly Harrigan
Manager, Enterprise Network Services – UVI
Hello all,
The microwave is still not operational as of this morning. Derval was not able to continue troubleshooting efforts yesterday afternoon at the Mt. Welcome site due to the inclement weather. However, he is on his way to the Mt. Welcome site now. I’ll e-mail with an update as more information becomes available.
Thanks,
Kelly Harrigan
Manager, Enterprise Network Services - UVI
Office of the CIO
Greeting University Community,
We are please to inform you that the inter-island connection to the microwave system has been re-established.
User can now access the following technology resources:
· The 4 digit dialing to St. Thomas or ST. Croix campus
· Access to Audix directly from the St. Croix campus
· E-mail Services
· Internet and Intranet services
· Video conferencing services between islands
· Blackboard, BanWEb, and Banner services can be access directly from ST. Croix campus network.
Information and Technology Services will keep our users informed as we continue to work on keeping the microwave system stable and reliable. The immediate plan of action is to continuously monitor the quality of service provided from the microwave system with the objective of identifying potential technical issues before they occur.
Information and Technology Service apologies for any inconveniences this outage may have caused. Thank you again for your patience and support provided to ITS during this service interruption.
“Service is Key”
Cherie Wheatley
August 1, 2008
Hello all,
Troubleshooting efforts have isolated the microwave problem to be between Mt. Welcome and the St. Croix campus sites. The Mt. Welcome site can communicate to both sites on St. Thomas. Derval is at the Mt. Welcome site working with Geo at the St. Croix campus site. They continue to troubleshoot with the Harris technician on the phone. I will e-mail later today as more information becomes available.
Cherie, please send out an update to the community alerting them that we have been able to isolate the problem and are now working to resolve it.
Thanks,
Kelly Harrigan
Manager, Enterprise Network Services – UVI
Hello all,
The microwave is still not operational as of this morning. Derval was not able to continue troubleshooting efforts yesterday afternoon at the Mt. Welcome site due to the inclement weather. However, he is on his way to the Mt. Welcome site now. I’ll e-mail with an update as more information becomes available.
Thanks,
Kelly Harrigan
Manager, Enterprise Network Services - UVI
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