Microwave Sites

August 4, 2008

Office of the CIO

Greeting University Community,

We are please to inform you that the inter-island connection to the microwave system has been re-established.
User can now access the following technology resources:
· The 4 digit dialing to St. Thomas or ST. Croix campus
· Access to Audix directly from the St. Croix campus
· E-mail Services
· Internet and Intranet services
· Video conferencing services between islands
· Blackboard, BanWEb, and Banner services can be access directly from ST. Croix campus network.
Information and Technology Services will keep our users informed as we continue to work on keeping the microwave system stable and reliable. The immediate plan of action is to continuously monitor the quality of service provided from the microwave system with the objective of identifying potential technical issues before they occur.
Information and Technology Service apologies for any inconveniences this outage may have caused. Thank you again for your patience and support provided to ITS during this service interruption.

“Service is Key”

Cherie Wheatley


August 1, 2008

Hello all,

Troubleshooting efforts have isolated the microwave problem to be between Mt. Welcome and the St. Croix campus sites. The Mt. Welcome site can communicate to both sites on St. Thomas. Derval is at the Mt. Welcome site working with Geo at the St. Croix campus site. They continue to troubleshoot with the Harris technician on the phone. I will e-mail later today as more information becomes available.

Cherie, please send out an update to the community alerting them that we have been able to isolate the problem and are now working to resolve it.

Thanks,

Kelly Harrigan
Manager, Enterprise Network Services – UVI

Hello all,

The microwave is still not operational as of this morning. Derval was not able to continue troubleshooting efforts yesterday afternoon at the Mt. Welcome site due to the inclement weather. However, he is on his way to the Mt. Welcome site now. I’ll e-mail with an update as more information becomes available.

Thanks,

Kelly Harrigan
Manager, Enterprise Network Services - UVI