Networking Services: St. Croix

Office of the CIO

Update: Network Services to St. Croix Campus: Restored!

Greetings University Community,
This communication is provided as an update as of July 29, 2008 at 4:26pm on the status of Network Services on the St. Croix campus.
Currently, all network services have been restored on the St. Croix campus. Users can now utilize 4 digit dialing and access Audix by dialing ext. 1599. Blackboard, BanWeb and Banner Services are now accessible through the St. Croix campus network connection and video conferencing access have been re-establish. If you are still experiencing problems with connecting to technology resources please contact our help desk directly at ext. 1466. Thank you again UVI family for all your support and patience as we strive to provide reliable technology services.

“Service is Key”

July 29, 2008

Greeting University,
This communication is to provide you with an update on the status of networking services on the St. Croix campus. This morning our inter-island microwave system experiences a major failure. Technicians are currently working with Harris Corporation (microwave manufacture) in order to isolate the problem and attempt to repair the connection.
Currently:
· The 4 digit dialing to St. Thomas or ST. Croix campus is not working but users can access either campus by dialing 693 or 692 and the 4 digit extension of the person you are trying to call.
· To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
· E-mail Services to the St. Croix campus is not working
· All internet and Intranet services on the St. Croix campus are currently off line.
· Video conferencing services between islands are currently not working
· Users on the St. Croix campus can still access Blackboard, BanWEb, and Banner services by using a working internet connection accessible outside of the ST. Croix campus network. This would allow users to connect to these services through the web interface.


Information and Technology Services will keep our users informed as we continue to work on returning our users to a state of service. Information and Technology Service apologies for any inconveniences this outage may have caused. Thank you in advance for your patience as we work through this issue.

“Service is Key”


Cherie Wheatley