UPDATE: Service Interruption

Good Day All,

Yesterday morning both air conditioning units servicing the Penha House data center stopped working. Physical Plant staff began work to repair or replace the units. ITS staff monitored equipment conditions throughout the day. At about midnight last night, despite a multitude of fans, the electronic equipment in the data center overheated. This caused the service interruption this morning.

Physical Plant has completed the repair of one air conditioner and it is now cooling the data center. All electronic equipment has been restarted and is operating normally and we do not anticipate further interruptions. Physical Plant expects the second unit to be operational before the end of the day.

I would like to thank Mr. Martin and his staff for all of their help in resolving this issue as quickly as possible. Please call the help desk if you experience any difficulties/ Thank you for your patience.

Tina M. Koopmans

Service Interruption

Office of the CIO

January 27, 2009

Greetings University Community,
Currently we are experiencing intermittent service with our internet connection as well as our external communications via email. ITS technical staff is presently working on resolving this service issue and we will provide another update by 1:00 pm today.
Information and Technology Service apologizes for any inconveniences this service outage may have caused.

“Service is Key”


Cherie Wheatley