Saturday, October 25, 2008

WAPA and generator power is down on St. Croix

Office of the CIO

October 22, 2008

The current status on the St. Croix campus is: WAPA is down and the St. Croix backup generator power is also down. Therefore, all technology services are down. Thank you.

Technology Update for October 22, 2008

Office of the CIO

October 22, 2008

This is a technology update for October 22, 2008. The inter-island microwave system is currently functioning; four digit dialing and access to Audix has been restored. The ITS technicians are currently testing all services to ensure that all systems and services are running at optimal levels. Testing will conclude within the next hour; at that time Information Technology Services anticipates that all services will be fully operational. It is our intention to have all VC rooms online by 2 pm. Thank you for your support and understanding as we restore the technology to pre- Hurricane Omar status. Please contact the Helpdesk at 693-1466 or via email at helpdesk@uvi.edu if you have any questions. Thank you.


“Service is Key”

Cherie Wheatley

St. Croix Campus: Telephone System Shut Down Tonight

Office of the CIO

October 21, 2008


Greetings University Community,

Please be informed that the St. Croix Campus telephone system will be turned off this evening. This decision was made by the CIO, the CEA and the Office of the President because of the volatility of electrical power from WAPA and the unreliability of the redundant generator power on the St. Croix campus. Earlier today the telephone server was replaced with a new server and we did not want to take the risk of losing a second telephone server due to power problems.
Information and Technology Services apologizes for any inconvenience this may cause but we feel that this is in the best interest of the University. Telephone service will be restored in the morning. Thank you for your patience as we work through this recovery period.


Cherie Wheatley

Tuesday, October 21, 2008

ITS Update, October 21

Greeting Colleagues,

This is an Information and Technology update for October 21, 2008. Information and Technology Services and the Avaya technicians are presently on the St. Croix campus conducting tests on the replacement telecommunications server. The telephone system is currently functional and users on both campuses can dial the seven digit extension of the person they are calling from either campus. Users on the St. Croix campus can access voice mail services by dialing 693-1599. However, if WAPA power or the generator fails the telephone system will go down.

Re-establishing the inter-island microwave link to the St. Croix campus continues to be a challenge for Information and Technology Services. We have been able to isolate the problem on the microwave to an alignment problem and/or water in the conduit between the St. Croix campus and the Mt. Welcome site. With the assistance of Harris Corporation we have located a tower crew to assist with resolving the issues with the microwave system.

Due to complications with the microwave system the Provost’s Office is currently coordinating and scheduling all Video Conference classes. Please contact the Provost’s Office on the St. Croix campus at 692-4022 and on the St. Thomas campus at 693-1200.

At the present time the St. Croix campus can access the following technology resources:

Exchange.uvi.edu
Blackboard.uvi.edu
Banweb.uvi.edu
Faculty.uvi.edu

St. Croix users please note that because of the unstable electrical and generator power these services may be intermittent.


If you have any questions please contact our ITS help desk at 693-1466 or email us at
helpdesk@uvi.edu. Thank you for your patience as we work through this recovery period.

Monday, October 20, 2008

ITS Update, October 20th, 2008

Office of the CIO


Greetings,


This is an Information and Technology update for October 20, 2008. Libraries on both the St. Croix and St. Thomas campus are in full operation today and open to the general public.

Restoring telephone and microwave services to the St. Croix campus continues to be a challenge for Information and Technology Services.

Currently, the telephone system will not turn on and users on St. Croix have no access to telephone services. Avaya, the proprietary vendor for the telephone system, is scheduled to be on the St. Croix campus this afternoon. The objective is to restore telephone service to the campus. Presently, an emergency telephone line has been connected in the Security office 340.778.4701 for access in and out the campus.

ITS technicians have determined that the inter-island microwave is experiencing several points of failure. ITS technicians will continue efforts to restore the inter-island microwave link.

At the present time the St. Croix campus can access the following technology resources:

Exchange.uvi.edu
Blackboard.uvi.edu
Banweb.uvi.edu
Faculty.uvi.edu

St. Croix users please be aware that because of the unstable technology environment these services may be intermittent.


If you have any questions please contact our ITS help desk at 693-1466. Thank you for your patience as we work through this recovery period.