ITS Update, October 21

Greeting Colleagues,

This is an Information and Technology update for October 21, 2008. Information and Technology Services and the Avaya technicians are presently on the St. Croix campus conducting tests on the replacement telecommunications server. The telephone system is currently functional and users on both campuses can dial the seven digit extension of the person they are calling from either campus. Users on the St. Croix campus can access voice mail services by dialing 693-1599. However, if WAPA power or the generator fails the telephone system will go down.

Re-establishing the inter-island microwave link to the St. Croix campus continues to be a challenge for Information and Technology Services. We have been able to isolate the problem on the microwave to an alignment problem and/or water in the conduit between the St. Croix campus and the Mt. Welcome site. With the assistance of Harris Corporation we have located a tower crew to assist with resolving the issues with the microwave system.

Due to complications with the microwave system the Provost’s Office is currently coordinating and scheduling all Video Conference classes. Please contact the Provost’s Office on the St. Croix campus at 692-4022 and on the St. Thomas campus at 693-1200.

At the present time the St. Croix campus can access the following technology resources:

Exchange.uvi.edu
Blackboard.uvi.edu
Banweb.uvi.edu
Faculty.uvi.edu

St. Croix users please note that because of the unstable electrical and generator power these services may be intermittent.


If you have any questions please contact our ITS help desk at 693-1466 or email us at helpdesk@uvi.edu. Thank you for your patience as we work through this recovery period.