UPDATE: Technology Services

Good Day All,

This is a note to inform you of a service outage that occurred at 1:43 am this morning. CHOICE our Internet Service provider on St. Thomas indicated that service was interrupted to UVI and the Airport. When ITS staff arrived this morning they we able to reset the CHOICE equipment that we have on campus and restore service at approximately 8:10 am. Although service was restored, we have had at least one report that remote devices were not available until sometime after nine. This seems to depend on the service provider.

CHOICE visited the campus this afternoon and confirmed that all equipment was operating as it should. In addition, CHOICE has completed its network upgrades and was able to turn the St. Thomas Campus service up from 8.5 to 15mb. We hope that this will provide much needed relief to all of the UVI stakeholders. The Office of the President and VI-EPSCoR provided much of the funding for this increase, and I think you will all join me in thanking them for their commitment to technology at UVI.

Because of recent network upgrades, ITS was also able to provide additional bandwidth to the videoconferencing systems. All vc rooms have been turned up from 384 to 768. This will eliminate much of the pixilation that happens when people move on the system and provide a clearer pictures.

Have a great rest of the day.


Tina M. Koopmans
Chief Information Officer