Technology Update: Temporary Procedures for Coverage

Office of the CIO

August 24, 2009

Technology Update:

Greetings University Community,
This email serves as a Technology Update to inform all Audix users of the temporary procedures that ITS has establish to provide coverage in the interim of the implementation of a new voice mail system.

Switchboard Services for Main Telephone Numbers:

The Libraries on both campuses will provide switchboard services for incoming calls into the main telephone numbers. We are shifting our staff in order to meet this very important need for the university. On the St. Croix campus the main telephone number is 340.778.1620. This will ring at extension 692-4130 from 8:00 am to 8:00 pm. The Security Department will provide after hour coverage for the main telephone number beginning at 8:00 pm to 8:00 am. Thanks to Mrs. Washington for ensuring we had coverage during the evening hours.

On the St. Thomas campus the main telephone number is 340.776.9200. The Library will provide switchboard services for incoming calls beginning at 8:00 am to 8:00 pm. The Security Department will provide after hour coverage beginning at 8:00 pm to 8:00 am. We would also like to thank Ms. Durante for making it possible to have extended coverage on St. Thomas campus.


Office Coverage:
During this period, we are requesting that all Departments within the university take full responsibility for providing coverage for unanswered telephone calls in their respective areas. ITS is recommending that departments use the *7 feature as a means of coverage to pick-up ringing phones in their department. If a telephone is ringing dial *7 and the call will be pick-up by the person dialing *7.
If Departments think that may need an answering machine during this brief time of no voice mail service. ITS is recommending that the department wait for one week then if you must get one go to from Office Max. The answering machine should be an analog device and can be connected to your fax machine line. All extensions requiring answering service will have to be forwarded to the answering machine.
Call Forwarding Procedures:
Dial *2 from the key pad
At the prompt dial extension that phone is being forwarded to
To Un-Forward Calls:
Dial # 2 from the key pad
Prompt tells you phone has been un-forwarded.

Information & Technology Services will provide daily updates to the university community to keep you abreast of the progress and implementation of the new voice mail system. We anticipate resolution by the end of the week.

Information & Technology Service would like to apologize for any inconvenience this may cause. If you have any questions regarding this communication please contact me directly by email at cwheatl@uvi.edu , email helpdesk@uvi.edu or you may call the helpdesk at ext. 1466.

“Service is Key”





Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service