Update: Temporary Procedures for Coverage

Thursday update

Greetings UVI --

I know you are all wondering how long it takes to install an auto-attendant system. To protect the innocent, that information is classified. However I am pleased to announce that the auto-attendant is operating on both islands. Many thanks to Kelly Harrigan and Cherie Wheatley and Judith Rogers for their persistence in working with our vendor to make this happen.

I would also like to thank the ITS service desk staff on both islands for their overwhelming commitment to handle the telephones and address the needs of our customers. The Security departments on both islands also performed to address this need. Great job, All!

The voicemail replacement is still scheduled for Wednesday as I indicated yesterday.


Because of the delays with the auto-attendant the ability for faculty to forward phones off campus will not be implemented until tomorrow. I am sorry for this delay. I will send out an announcement just as soon as this is complete. We have, I believe, received data from every division at this point.

Please refer to instructions below for forwarding phones or installing fax machines.

My continued thanks for your patience and perseverance.



Wednesday update

Greetings UVI,

We have secured a new auto attendant that was installed this afternoon. Currently, Ms. Wheatley and Patrice Johnson are working to record new messages. This means that when they are complete, the main UVI numbers will once again be answered by the auto-attendant and that users will be able to select offices from a menu or input a known extension. I know these ladies are working very hard to have this turned on this evening, but we will continue to provide coverage from the library and security tonight if they need more time.

We have found the voicemail replacement hardware and arranged with the vendor to install it on WEDNESDAY September 2. This will ensure that the work is complete by Friday morning so that everyone can set up their mailboxes.

To assist with communication to our primary stakeholders, we are enabling the ability for all faculty office number to be forwarded to a cell phone or other off campus number. We are getting these numbers from admins in each division, the ones we have tonight we will activate this evening. The rest we will do after they are all received. When a call is forwarded like this, it ties up both an incoming line and an outgoing line throughout the call. So we cannot allow everyone to do it or our lines may reach capacity.
To enable this feature:
Call Forwarding Procedures:
Dial *2 from the key pad
At the prompt dial 9 plus the number of the phone that it is being forwarded to
To Un-Forward Calls:
Dial # 2 from the key pad
Prompt tells you phone has been un-forwarded.

For departments, if you feel a pressing need standard phone answer machines can be purchased and installed on the department fax lines. To utilize this you will need to forward all extensions that require answering.

To enable this feature:
Call Forwarding Procedures:
Dial *2 from the key pad
At the prompt dial extension that phone is being forwarded to
To Un-Forward Calls:
Dial # 2 from the key pad
Prompt tells you phone has been un-forwarded.

Please let me know if you have any questions or issues that I can address. Again thank you for your continued patience.

Tina M. Koopmans
Chief Information Officer