Office of the CIO
January 20, 2010
Technology Update: Microwave Intermittent on St. Croix campus
Greeting University Community,
Please be aware that our very aged inter-island micro-wave system is experiencing technical problems this morning Wednesday, January 20, 2010. Users on the St. Croix campus will experience intermittent or no service while trying to access technology resources. Please remember to utilize the following instructions when attempting to access technology resources.
• Users on St. Croix campus can access the St. Thomas campus by dialing 693 and the 4 digit extension of the person you are trying to call. Users on the St. Thomas campus can access the St. Croix campus by dialing 692 the 4 digit extension of the person you are trying to call.
• Internet service is working
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
• Video conferencing services between islands is not currently accessible . Network Services is currently working to re-route video conference traffic via the internet.
• E-mail Services to the St. Croix campus is not accessible.
• Users on the St. Croix campus will have intermittent/or no connection to the following applications:
Blackboard
BanWEb
Banner
Please note these services can be accessed by using a working internet connection outside of the St. Croix campus network. Users will be able to connect to these services through the web interface.
Information and Technology Services are consulting with off island microwave technical support to determine the best course of action.
We will do our best to keep our users informed as we continue to work on this inter-island connection issue. Information and Technology Service apologies for any inconveniences this outage may have caused. Thank you in advance for your patience as we work through this issue.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
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