The migration effort went smoothly over the weekend, but was not completed. We will continue moving users between 11:00 pm and 4:00 am this week and if needed, over the upcoming weekend.
Please note a couple of important troubleshooting hints.
1. If a user complains that they are not receiving mail, please have them first check that the auto archive and cache features are disabled within Outlook. Then have them log out of the UVI Network and log back in, restarting Outlook.
2. The following return message may bounce back to senders if sent during the migration period. Please reassure the user by explaining that this message is a result of the migration effort. The user can resend the message after the designated migration period.
“Your message did not reach some or all of the intended recipients”. User Name on date time.
The message was undeliverable because the recipient specified has changed address permanently and forwarding was not applicable
Thanks,
Kelly Harrigan
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