Office of the CIO
June 2, 2011
Technology Update: Scheduled Maintenance Window
This email is to let you know that on Sunday, June 5, 2011 Banner will be unavailable as ITS perform hardware upgrades and maintenance on the Banner servers.
During this maintenance window Banner services will not be available to users.
Please feel free to contact us at the helpdesk at helpdesk@uvi.edu or call ext. 1466 if you have any questions or concerns
We apologize for any inconvenience this may cause.
“Service is Key”
Monday, June 6, 2011
Friday, May 27, 2011
Second Notice: UVI Libraries & St. John Academic Center will be closed on Monday, May 30, 2011 Memorial Day
SECOND NOTICE:
Office of the CIO
May 23, 2011
Greetings Colleagues,
This communication is to let you know that the UVI Libraries and St. John Academic Center will be closed on Monday, May 30, 2011 in observance of the Memorial Day Holiday. The Libraries and St. John Academic Center will resume regular hours on Tuesday, May 31, 2011 at 8:00 a.m.
In an effort to maintain technology services to students during the Memorial Day Holiday, both campuses will observe the following schedule for student lab access on Monday, May 30, 2011.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
Students may also access online library resources at any time by going to http://library.uvi.edu.
The help desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk. Enjoy your holiday!
Office of the CIO
May 23, 2011
Greetings Colleagues,
This communication is to let you know that the UVI Libraries and St. John Academic Center will be closed on Monday, May 30, 2011 in observance of the Memorial Day Holiday. The Libraries and St. John Academic Center will resume regular hours on Tuesday, May 31, 2011 at 8:00 a.m.
In an effort to maintain technology services to students during the Memorial Day Holiday, both campuses will observe the following schedule for student lab access on Monday, May 30, 2011.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
Students may also access online library resources at any time by going to http://library.uvi.edu.
The help desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk. Enjoy your holiday!
Monday, May 23, 2011
UVI Libraries & St.John Academic Center will be closed on Monday, May 30, 2011 Memorial Day
Office of the CIO
May 23, 2011
Greetings Colleagues,
This communication is to let you know that the UVI Libraries and St. John Academic Center will be closed on Monday, May 30, 2011 in observance of the Memorial Day Holiday. The Libraries and St. John Academic Center will resume regular hours on Tuesday, May 31, 2011 at 8:00 a.m.
In an effort to maintain technology services to students during the Memorial Day Holiday, both campuses will observe the following schedule for student lab access on Monday, May 30, 2011.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
Students may also access online library resources at any time by going to http://library.uvi.edu.
The help desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk. Enjoy your holiday!
May 23, 2011
Greetings Colleagues,
This communication is to let you know that the UVI Libraries and St. John Academic Center will be closed on Monday, May 30, 2011 in observance of the Memorial Day Holiday. The Libraries and St. John Academic Center will resume regular hours on Tuesday, May 31, 2011 at 8:00 a.m.
In an effort to maintain technology services to students during the Memorial Day Holiday, both campuses will observe the following schedule for student lab access on Monday, May 30, 2011.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
Students may also access online library resources at any time by going to http://library.uvi.edu.
The help desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk. Enjoy your holiday!
Monday, May 16, 2011
3:00 UPDATE: Technology Update Monday May 16th
The offending switch in the Evans Center has been replaced. In addition, problems with connectivity in the dorms have been resolved. All systems (except for the library and STX CETL) are now fully restored.
Please call the help desk if you have any issues or problems to report.
Thank you for your patience, it helped us a great deal!
Tina
Please call the help desk if you have any issues or problems to report.
Thank you for your patience, it helped us a great deal!
Tina
NOON UPDATE: Technology Update Monday May 16th
Greetings All,
We need to replace the switch in the Evans Center to restore services to offices and classrooms. While we are moving spares from STT to STX, we are temporarily “barrowing” a switch from the Library. This is the quickest way to restore the areas affected by the service outage.
We will bring the library and STX CETL back on line when the spare parts arrive from STT.
We will keep you posted.
Tina
We need to replace the switch in the Evans Center to restore services to offices and classrooms. While we are moving spares from STT to STX, we are temporarily “barrowing” a switch from the Library. This is the quickest way to restore the areas affected by the service outage.
We will bring the library and STX CETL back on line when the spare parts arrive from STT.
We will keep you posted.
Tina
Technology Update Monday May 16th
Good Morning All,
I want to share some information with you about some service disruptions this morning.
The Internet connection on St. Croix, was interrupted over the weekend because of the storm. Since Saturday, St. Croix has been getting its Internet service from St. Thomas. The problem is at the tower site at Blue Mountain on St. Croix, so this will continue until the weather clears enough for the tower climbers to fix the problem. We will keep you posted.
Our microwave is functioning properly. This is a vendor problem.
In addition, power outages on the St. Croix Campus this weekend caused several problems early this morning. Servers in the Northwest Wing went down because of the power outages. This caused connection problems in the computer labs. Those services were restores about 9:30 this morning.
There is also a network switch in the Evans Center that is not working properly so there are a few offices and vc rooms that are not able to connect at this time. This problem is currently being analyzed and we expect it to be resolved shortly.
Please continue to call the helpdesk with your issues so we can make sure all of the issues are dealt with in a timely manner.
We also have two technicians out sick this morning on St. Croix, so we are doing our best to resolve problems as quickly as possible.
Your continued patience is appreciated.
Thank you
Tina
I want to share some information with you about some service disruptions this morning.
The Internet connection on St. Croix, was interrupted over the weekend because of the storm. Since Saturday, St. Croix has been getting its Internet service from St. Thomas. The problem is at the tower site at Blue Mountain on St. Croix, so this will continue until the weather clears enough for the tower climbers to fix the problem. We will keep you posted.
Our microwave is functioning properly. This is a vendor problem.
In addition, power outages on the St. Croix Campus this weekend caused several problems early this morning. Servers in the Northwest Wing went down because of the power outages. This caused connection problems in the computer labs. Those services were restores about 9:30 this morning.
There is also a network switch in the Evans Center that is not working properly so there are a few offices and vc rooms that are not able to connect at this time. This problem is currently being analyzed and we expect it to be resolved shortly.
Please continue to call the helpdesk with your issues so we can make sure all of the issues are dealt with in a timely manner.
We also have two technicians out sick this morning on St. Croix, so we are doing our best to resolve problems as quickly as possible.
Your continued patience is appreciated.
Thank you
Tina
Tuesday, May 3, 2011
schedule and St. Thomas library will open at 10:30 on Thursday
Office of the CIO
May 2, 2011
Greeting University Community,
Technology Update:
Intersession schedule
St. Thomas library will open at 10:30 on Thursday
This communication is to let you know that the UVI Libraries will observe intersession hours beginning Wednesday, May 4, 2011 to Sunday, May 15, 2011. During the intersession period UVI Libraries will operate during the following hours:
Monday through Friday 8:00am to 4:30pm
Closed: Saturday & Sunday
Regular hours will resume Monday, May 16, 2011 at 8:00 A.M
The St. John Academic will adhere to the following schedule during carnival week and intersession.
Date Hours
Monday, May 2, 2011 9 -5
Tuesday, May 3, 2011 9-5
Wednesday, May 4, 2011 Closed
Thursday, May 5, 2011 9-5
Friday, May 6, 2011 Closed
Saturday, May 7, 2011 Closed
Sunday, May 8, 2011 Closed
Date Hours
Monday, May 9, 2011 9 -5
Tuesday, May 10, 2011 9-5
Wednesday, May 11, 2011 Closed
Thursday, May 12, 2011 9-5
Friday, May 13, 2011 9 -12
Saturday, May 7, 2011 Closed
Sunday, May 8, 2011 Closed
• The St. Thomas Library will open at 10:30 am on Thursday, May 5, 2011.
• Both Libraries and the St. John Academic Center will be closed on Carnival Friday May 6, 2011.
Please note all student labs except the ones in the Library will be closed for maintenance during intersession.
If you have any questions regarding the intersession hours please contact me at helpdesk@uvi.edu or call us at 693.1466.
“Service is Key”
May 2, 2011
Greeting University Community,
Technology Update:
Intersession schedule
St. Thomas library will open at 10:30 on Thursday
This communication is to let you know that the UVI Libraries will observe intersession hours beginning Wednesday, May 4, 2011 to Sunday, May 15, 2011. During the intersession period UVI Libraries will operate during the following hours:
Monday through Friday 8:00am to 4:30pm
Closed: Saturday & Sunday
Regular hours will resume Monday, May 16, 2011 at 8:00 A.M
The St. John Academic will adhere to the following schedule during carnival week and intersession.
Date Hours
Monday, May 2, 2011 9 -5
Tuesday, May 3, 2011 9-5
Wednesday, May 4, 2011 Closed
Thursday, May 5, 2011 9-5
Friday, May 6, 2011 Closed
Saturday, May 7, 2011 Closed
Sunday, May 8, 2011 Closed
Date Hours
Monday, May 9, 2011 9 -5
Tuesday, May 10, 2011 9-5
Wednesday, May 11, 2011 Closed
Thursday, May 12, 2011 9-5
Friday, May 13, 2011 9 -12
Saturday, May 7, 2011 Closed
Sunday, May 8, 2011 Closed
• The St. Thomas Library will open at 10:30 am on Thursday, May 5, 2011.
• Both Libraries and the St. John Academic Center will be closed on Carnival Friday May 6, 2011.
Please note all student labs except the ones in the Library will be closed for maintenance during intersession.
If you have any questions regarding the intersession hours please contact me at helpdesk@uvi.edu or call us at 693.1466.
“Service is Key”
Subscribe to:
Posts (Atom)