Office of the CIO
April 27, 2010
Technology Update: Banner/BanWeb Unavailable due to Planned Upgrade
Greetings University Community,
Please be reminded that the Banner database will be upgraded from version 7 to version 8, starting tomorrow Wednesday, April 28th through Sunday, May 2nd. Please take note that, starting at 4:00 PM on Wednesday, Banner/BanWeb will be unavailable to all users. The Banner database will be accessible on Monday, May 3, 2010.
If you have any questions please contact the ITS Service Desk at ext.1466 or at helpdesk.uvi.edu.
We thank you for your patience!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Wednesday, April 28, 2010
Second Notice: Carnival Recess : ITS & Library Schedule
Second Notice: Carnival Recess Schedule
From: Cherie Wheatley
Sent: Thursday, April 22, 2010 12:37 PM
To: ALL
Subject: Carnival Recess : ITS & Library Schedule
Office of the CIO
April 22, 2010
Greetings Colleagues,
During the Carnival Recess, the Libraries on both campuses will observe the following schedule :
Thursday, April 29, 2010
Libraries will open from 8:00 am to 4:30 pm
Friday, April 30, to Saturday, May 1, 2010
Libraries will be closed for the Carnival Recess.
Sunday, May 2, 2010
Libraries will resume regular hours on Sunday, May 2, 2010 at 1:00 PM.
In an effort to maintain services to students during the Carnival recess, computer labs will be available as follows:
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
From: Cherie Wheatley
Sent: Thursday, April 22, 2010 12:37 PM
To: ALL
Subject: Carnival Recess : ITS & Library Schedule
Office of the CIO
April 22, 2010
Greetings Colleagues,
During the Carnival Recess, the Libraries on both campuses will observe the following schedule :
Thursday, April 29, 2010
Libraries will open from 8:00 am to 4:30 pm
Friday, April 30, to Saturday, May 1, 2010
Libraries will be closed for the Carnival Recess.
Sunday, May 2, 2010
Libraries will resume regular hours on Sunday, May 2, 2010 at 1:00 PM.
In an effort to maintain services to students during the Carnival recess, computer labs will be available as follows:
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Thursday, April 22, 2010
Carnival Recess : ITS & Library Schedule
Office of the CIO
April 22, 2010
Greetings Colleagues,
During the Carnival Recess, the Libraries on both campuses will observe the following schedule :
Thursday, April 29, 2010
Libraries will open from 8:00 am to 4:30 pm
Friday, April 30, to Saturday, May 1, 2010
Libraries will be closed for the Carnival Recess.
Sunday, May 2, 2010
Libraries will resume regular hours on Sunday, May 2, 2010 at 1:00 PM.
In an effort to maintain services to students during the Carnival recess, computer labs will be available as follows:
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
April 22, 2010
Greetings Colleagues,
During the Carnival Recess, the Libraries on both campuses will observe the following schedule :
Thursday, April 29, 2010
Libraries will open from 8:00 am to 4:30 pm
Friday, April 30, to Saturday, May 1, 2010
Libraries will be closed for the Carnival Recess.
Sunday, May 2, 2010
Libraries will resume regular hours on Sunday, May 2, 2010 at 1:00 PM.
In an effort to maintain services to students during the Carnival recess, computer labs will be available as follows:
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
UPDATE: Important Update from the Office of the CIO
Greetings UVI –
The microwave became operational at 10:18 pm last night. It went down again and then back up at 8:42 am this morning. Errors were found on the Penha house side because the dehydrator (equipment that keeps moisture from collecting in the conduit that contains the cabling to the microwave) is not functional. Derval Prince on St. Croix worked with the Aviat (formerly Harris Stratex) tech over the phone this morning and was able to successfully clear all but one local system error. As of this email, the microwave is operational. It is likely that the microwave will operate intermittently since equipment has failed. ENS will continue to monitor until we install the new system in May.
As always we will keep you posted. As finals approach, please do not get taken by surprise …try to plan for the microwave to fail during your final
Take Care
Tina
The microwave became operational at 10:18 pm last night. It went down again and then back up at 8:42 am this morning. Errors were found on the Penha house side because the dehydrator (equipment that keeps moisture from collecting in the conduit that contains the cabling to the microwave) is not functional. Derval Prince on St. Croix worked with the Aviat (formerly Harris Stratex) tech over the phone this morning and was able to successfully clear all but one local system error. As of this email, the microwave is operational. It is likely that the microwave will operate intermittently since equipment has failed. ENS will continue to monitor until we install the new system in May.
As always we will keep you posted. As finals approach, please do not get taken by surprise …try to plan for the microwave to fail during your final
Take Care
Tina
Wednesday, April 21, 2010
SECOND NOTICE: Technology Update: Cleaning and deleting old emails in Outlook Exchange
Office of the CIO
April 21, 2010
Technology Update Second Notice: Cleaning and deleting old emails in Outlook Exchange:
The purpose of this email is to encourage all users to get in the habit of regularly archiving or deleting all unnecessary email. The use of email storage has more than doubled this past year, UVI email users are now using close to a terabyte in email storage for both campuses. In an effort to immediately reduce the amount of storage used, please delete unneeded email and AutoArchive email regularly. Additionally, make it a practice to save emails with large attachments, such as pictures and media files, to your local hard drive. Users should check first to confirm, that their hard drive has sufficient storage space. Note, these files can also be saved preferably to an external drive. ITS recommends that all users consider using an alternate backup for important emails.
Here’s how to quickly clean your Inbox in Outlook 2003/2007
If you receive a lot of emails every day your inbox can fill up quickly. Outlook 2003 has an easy way to clean up your inbox quickly without having to go through each email individually to decide what needs to be kept.
To get to this window, click on Tools \ Mailbox Cleanup.
In this window you have several options to choose from. The easiest option is to select AutoArchive, which will move older items into the Archive Folder. You could also choose to empty the deleted items.
One of the more useful features however, is to quickly find all large emails using the “Find items larger than” button. Deleting all the largest emails would very quickly bring your inbox size down to a reasonable size.
Here’s how to configure AutoArchive in Outlook 2007
The AutoArchive feature can be used in order to control what email is kept on the server’s storage and what can be saved to your local hard drive or preferably an external drive. AutoArchive is turned on by default in Outlook 2007 and will actually remove some of the oldest files (you determine the amount of time).
Open Outlook and click on Tools \ Options
Now click on the other tab and click the AutoArchive button.
This opens up a whole menu of options and settings to pick from: for instance you can choose how often AutoArchive runs for example it can run every 20 days. A check should be placed next to “Prompt before AutoArchive runs” so users can confirm the AutoArchive run.
This is also where you decide when to clean out old items. You can select the Browse button to indicate where you want to move them to, your local hard drive or an external drive. You can always select to permanently delete old items if you do not want to keep them around any longer. Click OK to save your settings.
If you have any questions regarding this communication, please feel free to contact us at helpdesk@uvi.edu for more information.
“Service is key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
April 21, 2010
Technology Update Second Notice: Cleaning and deleting old emails in Outlook Exchange:
The purpose of this email is to encourage all users to get in the habit of regularly archiving or deleting all unnecessary email. The use of email storage has more than doubled this past year, UVI email users are now using close to a terabyte in email storage for both campuses. In an effort to immediately reduce the amount of storage used, please delete unneeded email and AutoArchive email regularly. Additionally, make it a practice to save emails with large attachments, such as pictures and media files, to your local hard drive. Users should check first to confirm, that their hard drive has sufficient storage space. Note, these files can also be saved preferably to an external drive. ITS recommends that all users consider using an alternate backup for important emails.
Here’s how to quickly clean your Inbox in Outlook 2003/2007
If you receive a lot of emails every day your inbox can fill up quickly. Outlook 2003 has an easy way to clean up your inbox quickly without having to go through each email individually to decide what needs to be kept.
To get to this window, click on Tools \ Mailbox Cleanup.
In this window you have several options to choose from. The easiest option is to select AutoArchive, which will move older items into the Archive Folder. You could also choose to empty the deleted items.
One of the more useful features however, is to quickly find all large emails using the “Find items larger than” button. Deleting all the largest emails would very quickly bring your inbox size down to a reasonable size.
Here’s how to configure AutoArchive in Outlook 2007
The AutoArchive feature can be used in order to control what email is kept on the server’s storage and what can be saved to your local hard drive or preferably an external drive. AutoArchive is turned on by default in Outlook 2007 and will actually remove some of the oldest files (you determine the amount of time).
Open Outlook and click on Tools \ Options
Now click on the other tab and click the AutoArchive button.
This opens up a whole menu of options and settings to pick from: for instance you can choose how often AutoArchive runs for example it can run every 20 days. A check should be placed next to “Prompt before AutoArchive runs” so users can confirm the AutoArchive run.
This is also where you decide when to clean out old items. You can select the Browse button to indicate where you want to move them to, your local hard drive or an external drive. You can always select to permanently delete old items if you do not want to keep them around any longer. Click OK to save your settings.
If you have any questions regarding this communication, please feel free to contact us at helpdesk@uvi.edu for more information.
“Service is key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Thursday, April 15, 2010
SECOND NOTICE: ITS Customer Service Survey
SECOND NOTICE: SURVEY WILL CLOSE ON APRIL 20, 2010
Good Afternoon UVI,
Please be reminded to complete your customer service survey today! The survey will be closing on April 20, 2010.
Thank you!
Good Day UVI,
Please take just a few minutes to complete the following ITS 2010 Customer Service Survey. You must click on the link to launch the survey.
http://www.formdesk.com/UVI/ITSCustomerServiceSatisfactionSurvey2010
The information gathered in this survey will be utilized to implement new policies and procedures for improved ITS customer service to the UVI community. The approximate time to complete the survey is three minutes. Feedback from our most valued customers, the students, faculty and staff of the university, is the essential ingredient that will provide information that will be used to improve services.
Please help us meet your needs. Take three minutes, right now, to fill out this short survey. Tell us about your perceptions of Information and Technology Services. We appreciate and will use your feedback to improve services.
Thank you very much for your participation. Your comments will be anonymous unless you wish to provide your name or email.
"Service is Key"
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Good Afternoon UVI,
Please be reminded to complete your customer service survey today! The survey will be closing on April 20, 2010.
Thank you!
Good Day UVI,
Please take just a few minutes to complete the following ITS 2010 Customer Service Survey. You must click on the link to launch the survey.
http://www.formdesk.com/UVI/ITSCustomerServiceSatisfactionSurvey2010
The information gathered in this survey will be utilized to implement new policies and procedures for improved ITS customer service to the UVI community. The approximate time to complete the survey is three minutes. Feedback from our most valued customers, the students, faculty and staff of the university, is the essential ingredient that will provide information that will be used to improve services.
Please help us meet your needs. Take three minutes, right now, to fill out this short survey. Tell us about your perceptions of Information and Technology Services. We appreciate and will use your feedback to improve services.
Thank you very much for your participation. Your comments will be anonymous unless you wish to provide your name or email.
"Service is Key"
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Tuesday, April 13, 2010
Maintenance Down Time: tomorrow, April 14, 2010 at 10:30 PM until 11:30 PM
Office of the CIO
April 13, 2010
Please be advised that system maintenance will be performed after hours tomorrow, April 14, 2010 at 10:30 pm until 11:30 pm. Enterprise Network Services will be performing network maintenance on the St. Thomas campus. During this maintenance window, all network resources on both campuses and applications will be inaccessible during this time.
If you have any questions regarding this maintenance window, please feel free to contact me at our helpdesk at helpdesk@uvi.edu or call us at 1466.
Thank you for your continued support!
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
April 13, 2010
Please be advised that system maintenance will be performed after hours tomorrow, April 14, 2010 at 10:30 pm until 11:30 pm. Enterprise Network Services will be performing network maintenance on the St. Thomas campus. During this maintenance window, all network resources on both campuses and applications will be inaccessible during this time.
If you have any questions regarding this maintenance window, please feel free to contact me at our helpdesk at helpdesk@uvi.edu or call us at 1466.
Thank you for your continued support!
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
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