Greetings All,
In addition to wishing you all seasons greetings, we in Information & Technology Services invite you to review the FY2009 Annual Report: Improvement, Achievement & Success.
Our annual reports, published each year, serve as an update to the “technology plan to achieve VISION 2012”. It both discussed the investments and accomplishments of the past fiscal year as well as providing guidance on the projects and strategies and budgets for the upcoming year.
The report is available online at http://www.uvi.edu/sites/uvi/Publications/2009_Annual_Report_12-6-09_FINAL_compressed.pdf
This year we are not distributing print copies as a cost savings measure, however, you may request a print copy from the Office of the CIO.
Have a wonderful holiday season!!!!!!
Tina M. Koopmans
Chief Information Officer
Monday, December 14, 2009
St. Croix campus is currently experiencing intermittent Internet Service
Office of the CIO
December 14, 2009
Greetings University Community,
This is a technology update to inform you that the St. Croix campus is currently experiencing intermittent Internet Service. Broadband VI has been notified. ITS technical staff is monitoring this issue and will provide another update by 2:00 pm today if full service has not been restored by Broadband VI.
If you have any questions please feel free to contact our helpdesk at ext. 1466 or email us at helpdesk@uvi.edu.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
December 14, 2009
Greetings University Community,
This is a technology update to inform you that the St. Croix campus is currently experiencing intermittent Internet Service. Broadband VI has been notified. ITS technical staff is monitoring this issue and will provide another update by 2:00 pm today if full service has not been restored by Broadband VI.
If you have any questions please feel free to contact our helpdesk at ext. 1466 or email us at helpdesk@uvi.edu.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Wednesday, December 9, 2009
Updated: Operating hours for IT & Libraries for December
Office of the CIO
December 8, 2009
Season’s Greetings and Happy Holidays to one and all!
Greetings University Community,
The purpose of this communication is to update the university community on the operation hours of the University Libraries & IT during the month of December.
The Libraries & IT will observe Intersession hours on Wednesday, December 16 and Friday, December 18, 2009. We will open at 8:00 am and will close at 4:30 pm.
The Libraries on both campuses will be closed to patrons on Thursday, December 17, 2009 for our annual ITS retreat. Helpdesk services will be available via ext. 1466 plus users can forward service request to helpdesk@uvi.edu. All system will be evaluated by technical support prior to our departure to ensure that all system are functioning correctly.
The Libraries will be closed during the University Christmas Recess beginning December 21, 2009 and will reopen on January 4, 2010.
Happy Holidays!
December 8, 2009
Season’s Greetings and Happy Holidays to one and all!
Greetings University Community,
The purpose of this communication is to update the university community on the operation hours of the University Libraries & IT during the month of December.
The Libraries & IT will observe Intersession hours on Wednesday, December 16 and Friday, December 18, 2009. We will open at 8:00 am and will close at 4:30 pm.
The Libraries on both campuses will be closed to patrons on Thursday, December 17, 2009 for our annual ITS retreat. Helpdesk services will be available via ext. 1466 plus users can forward service request to helpdesk@uvi.edu. All system will be evaluated by technical support prior to our departure to ensure that all system are functioning correctly.
The Libraries will be closed during the University Christmas Recess beginning December 21, 2009 and will reopen on January 4, 2010.
Happy Holidays!
Monday, December 7, 2009
Update:Broadband Internet Connection is restored on ST. Croix Campus
Technology Update for December 5, 2009 9:36 pm
This update is to let you know that Internet Service is now restored on the St. Croix campus.
Thank you.
This update is to let you know that Internet Service is now restored on the St. Croix campus.
Thank you.
Broadband Internet Connection Not Working on ST. Croix Campus
Office of the CIO
December 5, 2009
Technology Update:
The St Croix campus is still experiencing problems with connecting to the Internet. The ITS Network Technicians have been calling and emailing Broadband VI all day concerning St. Croix campus users inability to connect to the Internet. The ITS Network staff will continue to try to reach Broadband VI in its attempt to resolve this service failure.
The following services are currently operational from on St. Croix campus:
Outlook Exchange Email
Blackboard
Banweb
Videoconferencing
Thank you for your patience and we will continue to update you as more information becomes available.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
December 5, 2009
Technology Update:
The St Croix campus is still experiencing problems with connecting to the Internet. The ITS Network Technicians have been calling and emailing Broadband VI all day concerning St. Croix campus users inability to connect to the Internet. The ITS Network staff will continue to try to reach Broadband VI in its attempt to resolve this service failure.
The following services are currently operational from on St. Croix campus:
Outlook Exchange Email
Blackboard
Banweb
Videoconferencing
Thank you for your patience and we will continue to update you as more information becomes available.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Tuesday, December 1, 2009
Update: The St. Thomas campus telephone system is fully operational
Technology Update for Monday, November 30, 2009
The St. Thomas campus telephone system has been rebooted successfully. The telephone and voicemail systems are fully operational. Thank you UVI for your cooperation and patience!
The St. Thomas campus telephone system has been rebooted successfully. The telephone and voicemail systems are fully operational. Thank you UVI for your cooperation and patience!
St. Thomas Telephone System will be taken offline at 4:00 pm today
Office of the CIO
November 30, 2009
Greetings University Community,
This email is to inform all users that, as a result of the power failure problem experienced in the ACC data center last week, the telephone servers on the St. Thomas campus must be rebooted in order to correct a technical issue with how the telephone servers are currently operating.
The reboot will take approximately 30 minutes. During the reboot, both phone systems and voicemail will not be operational on the St. Thomas campus.
Voicemail services will not be operational on the St. Croix campus but telephone services will be operational. The reboot is scheduled today at 4 pm.
If you have any questions regarding this communication please feel free to contact the helpdesk at ext. 1466 or email us at helpdesk@uvi.edu .
Information & Technology Services would like to thank the University community for their cooperation and patience.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
November 30, 2009
Greetings University Community,
This email is to inform all users that, as a result of the power failure problem experienced in the ACC data center last week, the telephone servers on the St. Thomas campus must be rebooted in order to correct a technical issue with how the telephone servers are currently operating.
The reboot will take approximately 30 minutes. During the reboot, both phone systems and voicemail will not be operational on the St. Thomas campus.
Voicemail services will not be operational on the St. Croix campus but telephone services will be operational. The reboot is scheduled today at 4 pm.
If you have any questions regarding this communication please feel free to contact the helpdesk at ext. 1466 or email us at helpdesk@uvi.edu .
Information & Technology Services would like to thank the University community for their cooperation and patience.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
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