Greetings All,
This note is to inform you that the wireless networks on both campuses have been activated. These networks are secured, which means that you have to use your UVI network login and password to use the wireless on any wireless device. This includes handhelds or laptops. Please call the help desk if you have any problems or questions. ITS will be monitoring utilization and performance over the semester.
While we covered as much area as we could with the funding available, there may be some areas that we need to add receivers. If there are classroom areas that don’t have adequate coverage to meet curriculum needs, please make a request through your Dean. ITS will work with the Deans on priorities to add coverage when FY2010 monies become available. Although this project will add coverage to many office areas, it does not provide coverage to all office areas. If department heads would like to add coverage to their offices please contact the helpdesk and we can let you know what the cost would be and when installation can be scheduled.
The following buildings have coverage in the classrooms on St. Croix. Additional receivers were also added to the residence halls to provide coverage in the lower floors.
Agricultural Experiment Station (AES)
Evans Center
Great House
Modular Buildings
North West Wing
Nursing Division
Research and Extension Center
Residential Halls
Student Center/ Cafeteria
The following buildings have coverage in the classrooms on St. Thomas.
Business (Chase Auditorium)
Education
Nursing
Paiewonsky Library
Science and Math
Student Affairs/Rouppe House
Music Center
Reichhold Center for the Arts
Residence Halls
CA Building
CELL
Eastern Caribbean Center
Sport and Fitness
Humanities, Social Science and the Recreation Center are currently being installed. Please look for activation of these locations in the next few weeks.
Tina M. Koopmans
Chief Information Officer
Wednesday, September 23, 2009
Banner and Firefox
Banner and Firefox
Updating Firefox may affect the ability to run the Banner Application. Therefore, we recommend all Banner users, who connect using Firefox, to disable the automatic update option in order to avoid this issue.
This can be done by going to:
• Tools in the Menu bar
• Choose Options from the drop-down list
• Go to the Advanced tab, in the Update sub-tab in the Options window
• Uncheck the Firefox checkbox in the Automatic check list
If you have already updated Firefox and are having trouble accessing the Banner application, you will have to “downgrade” to Firefox version 3.0.12.
This can be done by going to:
• www.filehippo.com
• Type Firefox in the search box
• Click on the “Firefox…” result that is returned from the search
• In the right panel of the new page is a list of Firefox versions
• Click on Firefox 3.0.12 and then on the “Download Latest Version” hyperlink at the top of the list. This will download the 3.0.12 version.
• A window will appear asking if you would like to save the file – click on the Save file button.
• Click on the file after it has been downloaded and it will open a window to “Run” or “Cancel” the program – choose Run.
• Follow the prompts thereafter to complete the download. Be sure to UNCHECK the “Use Firefox as default browser button” if you only use Firefox for Banner.
Feel free to contact the I.T.S. Help Desk at X1466 if you have any questions about the steps above.
Thank you for your cooperation.
Updating Firefox may affect the ability to run the Banner Application. Therefore, we recommend all Banner users, who connect using Firefox, to disable the automatic update option in order to avoid this issue.
This can be done by going to:
• Tools in the Menu bar
• Choose Options from the drop-down list
• Go to the Advanced tab, in the Update sub-tab in the Options window
• Uncheck the Firefox checkbox in the Automatic check list
If you have already updated Firefox and are having trouble accessing the Banner application, you will have to “downgrade” to Firefox version 3.0.12.
This can be done by going to:
• www.filehippo.com
• Type Firefox in the search box
• Click on the “Firefox…” result that is returned from the search
• In the right panel of the new page is a list of Firefox versions
• Click on Firefox 3.0.12 and then on the “Download Latest Version” hyperlink at the top of the list. This will download the 3.0.12 version.
• A window will appear asking if you would like to save the file – click on the Save file button.
• Click on the file after it has been downloaded and it will open a window to “Run” or “Cancel” the program – choose Run.
• Follow the prompts thereafter to complete the download. Be sure to UNCHECK the “Use Firefox as default browser button” if you only use Firefox for Banner.
Feel free to contact the I.T.S. Help Desk at X1466 if you have any questions about the steps above.
Thank you for your cooperation.
Thursday, September 10, 2009
Second Notice: Home Use Access to Microsoft Office Enterprise Edition
Office of the CIO
September 9, 2009
Greetings Colleagues,
This communication is to inform all UVI employees that as part of our Microsoft Campus Agreement, UVI faculty and staff have home use access to Microsoft Office Enterprise Edition. UVI persons will receive an email from a third party vendor (service@microsoft.com) alerting them of the availability of this software. It will be available for a small fulfillment fee charged to cover packaging, shipping and handling costs.
With this method in place, software will no longer be available from the ITS Service Desks.
Software available through the program includes:
Access 2007
Communicator 2007
Excel 2007
Groove 2007
InfoPath 2007
OneNote 2007
Outlook 2007
PowerPoint 2007
Publisher 2007
Word 2007
If you have any questions regarding this offer from Microsoft please direct them in an email to our helpdesk at helpdesk@uvi.edu and an ITS professional will provide follow up.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
September 9, 2009
Greetings Colleagues,
This communication is to inform all UVI employees that as part of our Microsoft Campus Agreement, UVI faculty and staff have home use access to Microsoft Office Enterprise Edition. UVI persons will receive an email from a third party vendor (service@microsoft.com) alerting them of the availability of this software. It will be available for a small fulfillment fee charged to cover packaging, shipping and handling costs.
With this method in place, software will no longer be available from the ITS Service Desks.
Software available through the program includes:
Access 2007
Communicator 2007
Excel 2007
Groove 2007
InfoPath 2007
OneNote 2007
Outlook 2007
PowerPoint 2007
Publisher 2007
Word 2007
If you have any questions regarding this offer from Microsoft please direct them in an email to our helpdesk at helpdesk@uvi.edu and an ITS professional will provide follow up.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Friday, September 4, 2009
Second Notice : ITS Labor Day Holiday Announcement
Reminder: ITS Labor Day Coverage Schedule:
September 4, 2009
Office of the CIO
August 31, 2009
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Labor Day Holiday on Monday, September 7, 2009. Regular hours will resume on Tuesday, September 8, 2009 at 8:00 a.m. The Libraries will observe regular schedule hours during the weekend. We will be open on Saturday, September 5, 2009 from 9:00 am to 5:00 pm on Sunday, September 6, 2009 from 1:00 pm to 8:00 pm.
In an effort to maintain technology services to students during the Labor Day Holiday, both campuses will observe the following schedule for student lab access on Monday, Semptember7, 2009.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip. Students without the newly issued ID’s will not be able to access the lab. Students are encouraged to come to the Library and sign up for the newly issued ID cards by Friday, September 4, 2009 by 4:00 pm if you would like access to the 24/7 lab.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
September 4, 2009
Office of the CIO
August 31, 2009
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Labor Day Holiday on Monday, September 7, 2009. Regular hours will resume on Tuesday, September 8, 2009 at 8:00 a.m. The Libraries will observe regular schedule hours during the weekend. We will be open on Saturday, September 5, 2009 from 9:00 am to 5:00 pm on Sunday, September 6, 2009 from 1:00 pm to 8:00 pm.
In an effort to maintain technology services to students during the Labor Day Holiday, both campuses will observe the following schedule for student lab access on Monday, Semptember7, 2009.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip. Students without the newly issued ID’s will not be able to access the lab. Students are encouraged to come to the Library and sign up for the newly issued ID cards by Friday, September 4, 2009 by 4:00 pm if you would like access to the 24/7 lab.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
UPDATE: How to activate your new AUDIX mail box
Greetings All,
The installation of our new AUDIX system has been completed according to schedule. I would like to thank Kelly, Burt, Daryl, Mark and Cecil who have worked diligently over the last week to complete.
Most mail boxes have been set up. However, we may find a few that were not configured. Please let the helpdesk know if this is the case.
To log into the new system press your message button or dial x1599 and your extension followed by the pound sign. Your opening password is the pound (#) key. You will be asked to say your name. Select 3 to set up your outgoing message. Select #h and 5 to change your password. Follow the voice prompts to complete your set up. Other instructions are attached to this email.
From off campus, you can dial your number, i.e. 693-xxx and then * 7 to get to the voicemail box set up of dial 693-1599 and enter your extension.
You will find this systems is very much the same as the old system. ITS will be working with public relations to update the auto-attendant. We will also spend most of the day confirming voicemail extension and cleaning up voicemail on extensions that do not need a voicemail box, i.e. fax lines so there is still work to do.
Please let me know if you have any difficulties or questions.
Tina M. Koopmans
Chief Information Officer
The installation of our new AUDIX system has been completed according to schedule. I would like to thank Kelly, Burt, Daryl, Mark and Cecil who have worked diligently over the last week to complete.
Most mail boxes have been set up. However, we may find a few that were not configured. Please let the helpdesk know if this is the case.
To log into the new system press your message button or dial x1599 and your extension followed by the pound sign. Your opening password is the pound (#) key. You will be asked to say your name. Select 3 to set up your outgoing message. Select #h and 5 to change your password. Follow the voice prompts to complete your set up. Other instructions are attached to this email.
From off campus, you can dial your number, i.e. 693-xxx and then * 7 to get to the voicemail box set up of dial 693-1599 and enter your extension.
You will find this systems is very much the same as the old system. ITS will be working with public relations to update the auto-attendant. We will also spend most of the day confirming voicemail extension and cleaning up voicemail on extensions that do not need a voicemail box, i.e. fax lines so there is still work to do.
Please let me know if you have any difficulties or questions.
Tina M. Koopmans
Chief Information Officer
Information & Technology Preparedness Update
Office of the CIO
September 3, 2009
Greetings University Community,
This email is to update you on the Information & Technology preparedness plan to secure the technology environments and ensure the safety of the students of the University of the Virgin Islands.
ITS will start securing and covering technology equipment in the labs located outside of the library immediately. We are encouraging all students to use the upper campus Library or 24/7 Lab this evening. These labs will be available for student use until 8:00 pm this evening. After 8:00 pm this evening no student labs will be available for student use. Magnetic key cards will not unlock the door of the 24/7 lab this evening. Students will be able to use the wireless and network services in the student residence halls.
All Smart class rooms and VC rooms will be set up as usual for evening instruction. ITS staff will cover the equipment in all Smart and VC rooms before we leave campus this evening. Security will assist with securing and covering equipment in Smart rooms and VC classes that conclude at 9:45 pm this evening.
The Libraries will be closing at 8:00 pm this evening and will re-open on Friday bases on the opening schedule of the university.
Please note, the students will not be able to use the student labs at the opening of the university on Friday because lab equipment will have to be re-set up and tested to ensure that all computers are functioning properly.
Please keep safe and dry!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
September 3, 2009
Greetings University Community,
This email is to update you on the Information & Technology preparedness plan to secure the technology environments and ensure the safety of the students of the University of the Virgin Islands.
ITS will start securing and covering technology equipment in the labs located outside of the library immediately. We are encouraging all students to use the upper campus Library or 24/7 Lab this evening. These labs will be available for student use until 8:00 pm this evening. After 8:00 pm this evening no student labs will be available for student use. Magnetic key cards will not unlock the door of the 24/7 lab this evening. Students will be able to use the wireless and network services in the student residence halls.
All Smart class rooms and VC rooms will be set up as usual for evening instruction. ITS staff will cover the equipment in all Smart and VC rooms before we leave campus this evening. Security will assist with securing and covering equipment in Smart rooms and VC classes that conclude at 9:45 pm this evening.
The Libraries will be closing at 8:00 pm this evening and will re-open on Friday bases on the opening schedule of the university.
Please note, the students will not be able to use the student labs at the opening of the university on Friday because lab equipment will have to be re-set up and tested to ensure that all computers are functioning properly.
Please keep safe and dry!
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Wednesday, September 2, 2009
Tuesday Update: Temporary Procedures for Coverage
Greetings All,
This message is to let you know that the voicemail equipment has arrived as expected in PR. The technicians from Envision have already started the programming of our system. The installer and the programmed equipment will arrive in St. Thomas at approximately 4pm on Wednesday (tomorrow) and the installation will begin.
We anticipate that the equipment installation will be completed during the day on Thursday so that individuals will be able to set up their voicemail boxes before the holiday weekend. Please plan that into your schedule.
We would also like to thank security on both campuses for their continued help. Apparently our callers have discovered that on our auto-attendant system if they press 0 for an emergency they can also have security transfer them to non-listed extensions. We thank security for their patience in dealing with these persistent customers and pledge to resolve these issues by Friday.
Everyone have a great day.
Tina M. Koopmans
Chief Information Officer
This message is to let you know that the voicemail equipment has arrived as expected in PR. The technicians from Envision have already started the programming of our system. The installer and the programmed equipment will arrive in St. Thomas at approximately 4pm on Wednesday (tomorrow) and the installation will begin.
We anticipate that the equipment installation will be completed during the day on Thursday so that individuals will be able to set up their voicemail boxes before the holiday weekend. Please plan that into your schedule.
We would also like to thank security on both campuses for their continued help. Apparently our callers have discovered that on our auto-attendant system if they press 0 for an emergency they can also have security transfer them to non-listed extensions. We thank security for their patience in dealing with these persistent customers and pledge to resolve these issues by Friday.
Everyone have a great day.
Tina M. Koopmans
Chief Information Officer
Subscribe to:
Posts (Atom)