UPDATE:
All Banner issues have been resolved. If you experience additional problems with Banner please call our helpdesk at ext. 1466 or email to helpdesk@uvi.edu . Thank you for your patience.
Thursday, August 13, 2009
Banner Problems
Office of the CIO
August 12, 2009
Greetings UVI Community,
We are currently experiencing technical difficulties with Banner. The Banner group is aware of the problem and is currently working on resolving the issue. We will provide another update as soon as one becomes available.
Information & Technology Services apologize for any inconvenience this problem may cause.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
August 12, 2009
Greetings UVI Community,
We are currently experiencing technical difficulties with Banner. The Banner group is aware of the problem and is currently working on resolving the issue. We will provide another update as soon as one becomes available.
Information & Technology Services apologize for any inconvenience this problem may cause.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Monday, August 10, 2009
Audix problems over the weekend
Office of the CIO
August 10, 2009
Greetings UVI Community,
This communication is to inform all users that Audix our voice mail system experienced a system failure over the weekend. The ITS technical support team was able to restore the system.
If users experience any problems with Audix please report problems to our ITS helpdesk you may call ext. 1466 or email us to helpdesk@uvi.edu. Thank you.
“Service is Key”
Cherie Wheatley
Office of the CIO
August 10, 2009
Greetings UVI Community,
This communication is to inform all users that Audix our voice mail system experienced a system failure over the weekend. The ITS technical support team was able to restore the system.
If users experience any problems with Audix please report problems to our ITS helpdesk you may call ext. 1466 or email us to helpdesk@uvi.edu. Thank you.
“Service is Key”
Cherie Wheatley
Office of the CIO
Wednesday, July 22, 2009
Network Maintenance: Wednesday, July 22, 2009 at 10:30 pm to 12:00 midnight
Office of the CIO
July 21, 2009
Greetings University Community,
This email is to inform all users that network maintenance will commence on Wednesday, July 22, 2009 at 10:30 pm to 12:00 midnight. The purpose of this maintenance work is to test our system failover for the upcoming fall semester. During this maintenance window all web services i.e. Exchange OWA and OMA, Blackboard, Banner, Banweb will not be accessible from off campus.
Information and Technology Service apologies for any inconvenience this may cause. Thank you in advance for your patience as we prepare for the fall semester. If you have any questions please call the helpdesk at ext.1466 or email us at helpdesk@uvi.edu .
Cherie Wheatley
Office of the CIO
July 21, 2009
Greetings University Community,
This email is to inform all users that network maintenance will commence on Wednesday, July 22, 2009 at 10:30 pm to 12:00 midnight. The purpose of this maintenance work is to test our system failover for the upcoming fall semester. During this maintenance window all web services i.e. Exchange OWA and OMA, Blackboard, Banner, Banweb will not be accessible from off campus.
Information and Technology Service apologies for any inconvenience this may cause. Thank you in advance for your patience as we prepare for the fall semester. If you have any questions please call the helpdesk at ext.1466 or email us at helpdesk@uvi.edu .
Cherie Wheatley
Office of the CIO
Thursday, July 16, 2009
Equipment upgrade to the St. Croix network on Sunday, July 19, 2009 starting at 8:00 am to 10:00 am.
Office of the CIO
July 16, 2009
Greetings University Community,
This announcement is to inform all University users that Information & Technology Services will be performing an equipment upgrade to the St. Croix network on Sunday, July 19, 2009 starting at 8:00 am to 10:00 am.
During this maintenance period all web services (i.e. banner, banweb, blackboard and VC), inter-island 4 digit dialing, voicemail, and e-mail, on the St. Croix campus will be operational. However, there will be no access to the internet.
Information & Technology Services apologizes for any inconvenience this may cause. If you have any questions about this communication please contact our help desk at helpdesk@uvi.edu or call 693-1466.
Best Regards,
Cherie Wheatley
Office of the CIO
July 16, 2009
Greetings University Community,
This announcement is to inform all University users that Information & Technology Services will be performing an equipment upgrade to the St. Croix network on Sunday, July 19, 2009 starting at 8:00 am to 10:00 am.
During this maintenance period all web services (i.e. banner, banweb, blackboard and VC), inter-island 4 digit dialing, voicemail, and e-mail, on the St. Croix campus will be operational. However, there will be no access to the internet.
Information & Technology Services apologizes for any inconvenience this may cause. If you have any questions about this communication please contact our help desk at helpdesk@uvi.edu or call 693-1466.
Best Regards,
Cherie Wheatley
Office of the CIO
Wednesday, July 1, 2009
Inter-island microwave system testing in progress
July 1, 2009
Greetings Colleagues,
This message is to inform the UVI community that the testing of the inter-island microwave system will continue over the next couple of days until Friday. Users on the St. Croix campus may experience intermittent service interruptions during the testing of the system.
During this testing period the following services will be affected if you are on campus.
• Video conferencing services between islands will not be accessible.
• 4 digit dialing between St. Thomas and ST. Croix campus but users can access either campus by dialing 693 or 692 and the 4 digit extension of the person you are trying to call.
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
• E-mail Services to the St. Croix campus can be obtained through exchange.uvi.edu
• Users on the St. Croix campus can still access Blackboard, BanWEb, and Banner
Information and Technology Service apologizes for any inconveniences this may cause. Thank you in advance for your patience.
Cherie Wheatley
Office of the CIO
Greetings Colleagues,
This message is to inform the UVI community that the testing of the inter-island microwave system will continue over the next couple of days until Friday. Users on the St. Croix campus may experience intermittent service interruptions during the testing of the system.
During this testing period the following services will be affected if you are on campus.
• Video conferencing services between islands will not be accessible.
• 4 digit dialing between St. Thomas and ST. Croix campus but users can access either campus by dialing 693 or 692 and the 4 digit extension of the person you are trying to call.
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
• E-mail Services to the St. Croix campus can be obtained through exchange.uvi.edu
• Users on the St. Croix campus can still access Blackboard, BanWEb, and Banner
Information and Technology Service apologizes for any inconveniences this may cause. Thank you in advance for your patience.
Cherie Wheatley
Office of the CIO
Tuesday, June 30, 2009
Microwave testing today 5:00 pm to 5:30 pm
Office of the CIO
June 30, 2009
Greetings Colleagues,
This message is to inform the UVI community, that ITS has to take our inter-island microwave link down to test the T1 paths from Crown Mountain to Mt Welcome beginning at 5:00 pm to 5:30 pm today Tuesday, June 30, 2009.
ITS consulted with the Registers Office to choose the best window of time when VC classes were not scheduled to perform this maintenance.
During this testing period the following services will not be available.
• Video conferencing services between islands will not be accessible.
• 4 digit dialing between St. Thomas and St. Croix campus but users can access either campus by dialing 693 or 692 and the 4 digit extension of the person you are trying to call.
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
• E-mail Services to the St. Croix campus can be obtained through exchange.uvi.edu
• Users on the St. Croix campus can still access Blackboard, BanWEb, and Banner
Information and Technology Service apologizes for any inconveniences this outage may cause. Thank you in advance for your patience.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
June 30, 2009
Greetings Colleagues,
This message is to inform the UVI community, that ITS has to take our inter-island microwave link down to test the T1 paths from Crown Mountain to Mt Welcome beginning at 5:00 pm to 5:30 pm today Tuesday, June 30, 2009.
ITS consulted with the Registers Office to choose the best window of time when VC classes were not scheduled to perform this maintenance.
During this testing period the following services will not be available.
• Video conferencing services between islands will not be accessible.
• 4 digit dialing between St. Thomas and St. Croix campus but users can access either campus by dialing 693 or 692 and the 4 digit extension of the person you are trying to call.
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
• E-mail Services to the St. Croix campus can be obtained through exchange.uvi.edu
• Users on the St. Croix campus can still access Blackboard, BanWEb, and Banner
Information and Technology Service apologizes for any inconveniences this outage may cause. Thank you in advance for your patience.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
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