Good Day All,
Yesterday morning both air conditioning units servicing the Penha House data center stopped working. Physical Plant staff began work to repair or replace the units. ITS staff monitored equipment conditions throughout the day. At about midnight last night, despite a multitude of fans, the electronic equipment in the data center overheated. This caused the service interruption this morning.
Physical Plant has completed the repair of one air conditioner and it is now cooling the data center. All electronic equipment has been restarted and is operating normally and we do not anticipate further interruptions. Physical Plant expects the second unit to be operational before the end of the day.
I would like to thank Mr. Martin and his staff for all of their help in resolving this issue as quickly as possible. Please call the help desk if you experience any difficulties/ Thank you for your patience.
Tina M. Koopmans
Tuesday, January 27, 2009
Service Interruption
Office of the CIO
January 27, 2009
Greetings University Community,
Currently we are experiencing intermittent service with our internet connection as well as our external communications via email. ITS technical staff is presently working on resolving this service issue and we will provide another update by 1:00 pm today.
Information and Technology Service apologizes for any inconveniences this service outage may have caused.
“Service is Key”
Cherie Wheatley
January 27, 2009
Greetings University Community,
Currently we are experiencing intermittent service with our internet connection as well as our external communications via email. ITS technical staff is presently working on resolving this service issue and we will provide another update by 1:00 pm today.
Information and Technology Service apologizes for any inconveniences this service outage may have caused.
“Service is Key”
Cherie Wheatley
Saturday, January 24, 2009
Maintenance on Outlook Exchange Sunday January 11, 2009
Office of the CIO
January 8, 2009
Greetings University Community,
Please be informed that Enterprise Network Services will be performing maintenance on exchange services on Sunday, January 11, 2009 starting at 5:00 am to 11:00 am. The exchange service will not be available during this time. Also note that E-mails sent during the outage may arrived out of sequence with an inaccurate time stamp. Please note that all future regularly scheduled maintenance activity will be performed every Sunday from 6 am to 9 am.
If you have any questions regarding this communication please contact our ITS helpdesk with your concerns at helpdesk@uvi.edu or call us at 693-1466.
Thank you.
“Service is Key”
Cherie Wheatley
January 8, 2009
Greetings University Community,
Please be informed that Enterprise Network Services will be performing maintenance on exchange services on Sunday, January 11, 2009 starting at 5:00 am to 11:00 am. The exchange service will not be available during this time. Also note that E-mails sent during the outage may arrived out of sequence with an inaccurate time stamp. Please note that all future regularly scheduled maintenance activity will be performed every Sunday from 6 am to 9 am.
If you have any questions regarding this communication please contact our ITS helpdesk with your concerns at helpdesk@uvi.edu or call us at 693-1466.
Thank you.
“Service is Key”
Cherie Wheatley
Reminder: Enterprise X drive, Faculty & Raptor Servers decommissioned Dec. 12,2008
Office of the CIO
December 3, 2008
This technology update is a reminder that the use of the Enterprise X: drive, the Faculty and Raptor servers will not be available after December 12, 2008. Information & Technology Services is in the process of implementing a new file storage server with the intention of replacing Faculty, Raptor and the X: drive. Please note that data on the servers will not be available after December 12, 2008. Full implementation is scheduled for the Spring Semester 2009. The servers are being replaced for two main reasons: the hard drives have very limited space and the servers are currently behaving erratically on occasion. The new servers will be set up with allocated home directories for faculty and staff. This method of allocating file storage space is more in line with IT best practices across other University and Corporate settings and is much easier to manage.
In the meantime, we suggest, that you make every effort to back up all files that you have on the Faculty and Raptor servers as well as on the X: drive. I would encourage you to take advantage of Blackboard course management system for a secure storage space for course related files. There is also a place where faculty and staff can post websites separate from the new hosted uvi.edu site and that is http://sites.myuvi.net. ITS set this service up with Google as an alternative for faculty and staff to utilize for posting websites.
If you are interested in using http://sites.myuvi.net for hosting your website please contact the ITS help desk at helpdesk@uvi.edu or call 693-1466 so we can arrange to get you set up.
“Service is Key”
Cherie Wheatley
December 3, 2008
This technology update is a reminder that the use of the Enterprise X: drive, the Faculty and Raptor servers will not be available after December 12, 2008. Information & Technology Services is in the process of implementing a new file storage server with the intention of replacing Faculty, Raptor and the X: drive. Please note that data on the servers will not be available after December 12, 2008. Full implementation is scheduled for the Spring Semester 2009. The servers are being replaced for two main reasons: the hard drives have very limited space and the servers are currently behaving erratically on occasion. The new servers will be set up with allocated home directories for faculty and staff. This method of allocating file storage space is more in line with IT best practices across other University and Corporate settings and is much easier to manage.
In the meantime, we suggest, that you make every effort to back up all files that you have on the Faculty and Raptor servers as well as on the X: drive. I would encourage you to take advantage of Blackboard course management system for a secure storage space for course related files. There is also a place where faculty and staff can post websites separate from the new hosted uvi.edu site and that is http://sites.myuvi.net. ITS set this service up with Google as an alternative for faculty and staff to utilize for posting websites.
If you are interested in using http://sites.myuvi.net for hosting your website please contact the ITS help desk at helpdesk@uvi.edu or call 693-1466 so we can arrange to get you set up.
“Service is Key”
Cherie Wheatley
Wednesday, December 10, 2008
SERVICE RESTORED - RE: Broadband VI is down
Good Day ,
Broadband VI was able to rectify their problem and internet service has been restored to the St. Croix campus. Thank you for your patience.
"Service is Key"
Broadband VI was able to rectify their problem and internet service has been restored to the St. Croix campus. Thank you for your patience.
"Service is Key"
Broadband VI is down
Good Day ,
BroadbandVI, who is our ISP on the St. Croix campus, is currently experiencing intermittent issues with the internet connection on St. Croix. Currently, only sites within the uvi.edu domain are available. An update will be provided as soon as one is available from the ISP.
"Service is Key"
BroadbandVI, who is our ISP on the St. Croix campus, is currently experiencing intermittent issues with the internet connection on St. Croix. Currently, only sites within the uvi.edu domain are available. An update will be provided as soon as one is available from the ISP.
"Service is Key"
Wednesday, December 3, 2008
Library and ITS Service desk Thanksgiving recess hours
Office Of The Chief Information Officer
The University Libraries and ITS Helpdesk will observe the following schedule during the Thanksgiving Recess:
Thursday & Friday, November 27th & 28th – CLOSED
Saturday & Sunday, November 29th & 30th – REGULAR HOURS OBSERVED (Sat. 9 a.m. – 5 p.m. & Sun. 1 -8 p.m.)
For further information or assistance, call the Helpdesk at x1466 or email helpdesk@uvi.edu.
Best wishes,
Judith V. Rogers
The University Libraries and ITS Helpdesk will observe the following schedule during the Thanksgiving Recess:
Thursday & Friday, November 27th & 28th – CLOSED
Saturday & Sunday, November 29th & 30th – REGULAR HOURS OBSERVED (Sat. 9 a.m. – 5 p.m. & Sun. 1 -8 p.m.)
For further information or assistance, call the Helpdesk at x1466 or email helpdesk@uvi.edu.
Best wishes,
Judith V. Rogers
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