Office of the CIO
September 29, 2010
Technology Update: Countdown to the Last Days of the completion of the Microwave project.
This is an email reminder that the conclusion of the work on the microwave system will conclude by the end of this week. The microwave tower crew is still onsite, between St. Thomas and St. Croix performing quality of service testing of the microwave connection between both islands.
Testing will continue tomorrow September 30, 2010 from 8:00 AM to 12:00 noon. During this testing window, the inter-island communication system may be intermittent. Video Conference and data connections will remain functional but the 4 digit dial and voicemail for St. Croix users will not be operational.
• Users on St. Croix campus can access the St. Thomas campus by dialing 693 and the 4 digit extension of the person you are trying to call.
• Users on the St. Thomas campus can access the St. Croix campus by dialing 692 the 4 digit extension of the person you are trying to call.
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
Information and Technology Service apologizes for any inconveniences this may cause. Thank you in advance for your patience as we work through implementation of the new microwave system.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Thursday, September 30, 2010
Wednesday, September 22, 2010
Completion of the microwave project
Office of the CIO
September 22, 2010
Greetings University Community,
Technology Update: On the conclusion of the microwave project.
The microwave tower crew will be onsite, between St. Thomas and St. Croix starting today to complete the final punch list tasks of the microwave project.
• Removal of the old system
• Configuring of the new system for system redundancy
A maintenance window has been scheduled for today during the hours of 8 am to 12 pm when there are the fewest VC classes/meetings. Please note that the tower crew cannot climb the towers after dark and the most VC classes are in the evening and after 5:30 pm.
During the maintenance window, the inter-island communication system may be intermittent. The Data Tunnel will remain operational so VC and data will work but the 4 digit dial and voicemail for St. Croix users will not be operational.
• Users on St. Croix campus can access the St. Thomas campus by dialing 693 and the 4 digit extension of the person you are trying to call.
• Users on the St. Thomas campus can access the St. Croix campus by dialing 692 the 4 digit extension of the person you are trying to call.
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
Information and Technology Service apologizes for any inconveniences this outage may have caused. Thank you in advance for your patience as we work through this issue.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
September 22, 2010
Greetings University Community,
Technology Update: On the conclusion of the microwave project.
The microwave tower crew will be onsite, between St. Thomas and St. Croix starting today to complete the final punch list tasks of the microwave project.
• Removal of the old system
• Configuring of the new system for system redundancy
A maintenance window has been scheduled for today during the hours of 8 am to 12 pm when there are the fewest VC classes/meetings. Please note that the tower crew cannot climb the towers after dark and the most VC classes are in the evening and after 5:30 pm.
During the maintenance window, the inter-island communication system may be intermittent. The Data Tunnel will remain operational so VC and data will work but the 4 digit dial and voicemail for St. Croix users will not be operational.
• Users on St. Croix campus can access the St. Thomas campus by dialing 693 and the 4 digit extension of the person you are trying to call.
• Users on the St. Thomas campus can access the St. Croix campus by dialing 692 the 4 digit extension of the person you are trying to call.
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
Information and Technology Service apologizes for any inconveniences this outage may have caused. Thank you in advance for your patience as we work through this issue.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Second Notice: Changes in Loging into Banweb start TODAY
Office of the CIO
September 20, 2010
Greetings University Community,
Good News!
As Information & Technology Services offers users single sign on access to resources, (use of one user name and password for accessing all University applications), ITS is pleased to announce that effective Wednesday September 22, 2010, all UVI, staff and faculty will use their network username (e.g. kbryant) and password instead of their 9 digit UVI ID and pin number to login to BanWeb.
If you have any questions about this change please call the ITS helpdesk at ext. 1466 for assistance.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
September 20, 2010
Greetings University Community,
Good News!
As Information & Technology Services offers users single sign on access to resources, (use of one user name and password for accessing all University applications), ITS is pleased to announce that effective Wednesday September 22, 2010, all UVI, staff and faculty will use their network username (e.g. kbryant) and password instead of their 9 digit UVI ID and pin number to login to BanWeb.
If you have any questions about this change please call the ITS helpdesk at ext. 1466 for assistance.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Monday, September 20, 2010
Changes in Banweb Login Completed
Office of the CIO
September 20, 2010
Greetings University Community,
Good News!
As Information & Technology Services offers users single sign on access to resources, (use of one user name and password for accessing all University applications), ITS is pleased to announce that effective Wednesday September 22, 2010, all UVI, staff and faculty will use their network username (e.g. kbryant) and password instead of their 9 digit UVI ID and pin number to login to BanWeb.
If you have any questions about this change please call the ITS helpdesk at ext. 1466 for assistance.
“Service is Key”
Cherie Wheatley
Office of the CIO
September 20, 2010
Greetings University Community,
Good News!
As Information & Technology Services offers users single sign on access to resources, (use of one user name and password for accessing all University applications), ITS is pleased to announce that effective Wednesday September 22, 2010, all UVI, staff and faculty will use their network username (e.g. kbryant) and password instead of their 9 digit UVI ID and pin number to login to BanWeb.
If you have any questions about this change please call the ITS helpdesk at ext. 1466 for assistance.
“Service is Key”
Cherie Wheatley
Office of the CIO
Wednesday, September 15, 2010
Four Digit Dialing between campuses
Office of the CIO
September 14, 2010
Greetings Colleagues,
This message is to inform the UVI community, that 4digit dialing is not working on the St. Croix campus technicians are currently working on repairing the problem.
During this period please use the following directions to call between both campuses.
• On St. Thomas users can dial 692- plus 4digit extension of the person
• On St. Croix users can dial 693- plus 4digit extension of the person
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
Information and Technology Service apologies for any inconveniences this outage may cause. Thank you in advance for your patience.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
September 14, 2010
Greetings Colleagues,
This message is to inform the UVI community, that 4digit dialing is not working on the St. Croix campus technicians are currently working on repairing the problem.
During this period please use the following directions to call between both campuses.
• On St. Thomas users can dial 692- plus 4digit extension of the person
• On St. Croix users can dial 693- plus 4digit extension of the person
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
Information and Technology Service apologies for any inconveniences this outage may cause. Thank you in advance for your patience.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Service restored
Office of the CIO
September 13, 2010
Technology Update: Services restored
Greetings UVI Community,
It is my pleasure to inform you that all services are restored!!! If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.
Regards,
RD Shells
Manager
Learning Resources and Student Technology Services
September 13, 2010
Technology Update: Services restored
Greetings UVI Community,
It is my pleasure to inform you that all services are restored!!! If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.
Regards,
RD Shells
Manager
Learning Resources and Student Technology Services
Network Outage on both campuses
Office of the CIO
September 13, 2010
Technology Update: Network Outage on both campuses
Greetings UVI Community,
Please be informed that our Internet service went down around 6PM tonight. Users are unable to access network services. Our technicians are working hard to resolve the issue. The helpdesk will provide another update on the status of our Internet Services as soon as one becomes available. If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.
Thanks in advance for your continued patience and understanding.
RD Shells
Manager
Learning Resources and Student Technology Services
September 13, 2010
Technology Update: Network Outage on both campuses
Greetings UVI Community,
Please be informed that our Internet service went down around 6PM tonight. Users are unable to access network services. Our technicians are working hard to resolve the issue. The helpdesk will provide another update on the status of our Internet Services as soon as one becomes available. If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.
Thanks in advance for your continued patience and understanding.
RD Shells
Manager
Learning Resources and Student Technology Services
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