Office of the CIO
March 26, 2010
Greeting University Community and Happy Easter,
Please be informed that both Libraries of the University of the Virgin Islands will observe Easter Recess beginning Friday, April 2, 2010 to Sunday, April 4, 2010. We will reopen on Monday, April 5, 2010 at 8:00 a.m.
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at any time by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Have a Happy Easter Holiday.
“Service is key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Friday, March 26, 2010
Tuesday, March 23, 2010
Virus Alert
Office of the CIO
March 22, 2010
TECHNOLOGY UPDATE:
Greetings UVI Community,
This Technology Update is being sent to alert all users that the Palevo virus has been detected on several workstations on the St. Thomas campus. In an effort to contain the virus as much as possible, we have initiated from the F-Secure manager, a global scan of all workstations currently on the UVI network. The auto scan is transparent to the user; however the user may notice that their system may respond a little slower than normally while the scan is taking place.
Beginning at 4:00 PM today Enterprise Network Services will commence a global network scan of all workstations and appliances connected on the UVI network.
Additional information about this virus is below:
Name : Worm:W32/Auto run
Detection Names : Win32.Worm.Autorun
Worm.P2P.Palevo
Virus:W32/Auto run
Category: Malware
Type: Worm
Platform: W32
Summary
A program that secretly and maliciously integrates itself into program or data files and spreads by integrating itself into more files each time the host program is run.
Additional Details
Auto Run worms spread by copying themselves into the root directories of hard drives and other writable media such as USB memory sticks.
These worms create an autorun.inf file in the root directories of drives they want to infect.
Propagation
The autorun.inf includes the name and path of the actual worm executable.
When an infected media device (such as a CD, DVD or USB drive) is inserted into the computer, the autorun.inf and consequently the actual malicious program is automatically executed.
In addition to drives on the local computer, an Auto run worm can also spread to remote computers by infecting shared network drives.
Payload
Members of the Auto Run family also often contain other functionality in addition to just spreading.
This infection method is often used to propagate malicious payloads, such as a backdoor, password stealer, or some other kind of Trojan.
If you have any additional questions or concerns please contact our helpdesk at helpdesk@uvi.edu or call us 1466.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
March 22, 2010
TECHNOLOGY UPDATE:
Greetings UVI Community,
This Technology Update is being sent to alert all users that the Palevo virus has been detected on several workstations on the St. Thomas campus. In an effort to contain the virus as much as possible, we have initiated from the F-Secure manager, a global scan of all workstations currently on the UVI network. The auto scan is transparent to the user; however the user may notice that their system may respond a little slower than normally while the scan is taking place.
Beginning at 4:00 PM today Enterprise Network Services will commence a global network scan of all workstations and appliances connected on the UVI network.
Additional information about this virus is below:
Name : Worm:W32/Auto run
Detection Names : Win32.Worm.Autorun
Worm.P2P.Palevo
Virus:W32/Auto run
Category: Malware
Type: Worm
Platform: W32
Summary
A program that secretly and maliciously integrates itself into program or data files and spreads by integrating itself into more files each time the host program is run.
Additional Details
Auto Run worms spread by copying themselves into the root directories of hard drives and other writable media such as USB memory sticks.
These worms create an autorun.inf file in the root directories of drives they want to infect.
Propagation
The autorun.inf includes the name and path of the actual worm executable.
When an infected media device (such as a CD, DVD or USB drive) is inserted into the computer, the autorun.inf and consequently the actual malicious program is automatically executed.
In addition to drives on the local computer, an Auto run worm can also spread to remote computers by infecting shared network drives.
Payload
Members of the Auto Run family also often contain other functionality in addition to just spreading.
This infection method is often used to propagate malicious payloads, such as a backdoor, password stealer, or some other kind of Trojan.
If you have any additional questions or concerns please contact our helpdesk at helpdesk@uvi.edu or call us 1466.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Tuesday, March 9, 2010
Update: Maintenance scheduled this evening Monday, March 8, 2010 from 7 pm to 9 pm.
Office of the CIO
March 8, 2010
Greetings Colleagues,
This communication serves as a technology update to inform users that Choice, our Internet Service Provider, has scheduled a maintenance window for this evening Monday, March 8, 2010 from 7 pm to 9 pm.
Internet access from on campus will not be operable. Access to Blackboard, Banweb, and Outlook Web Access from off campus will also not be operable during the maintenance period. All other services will be accessible.
If you have any questions regarding this communication please contact our helpdesk at ext. 1466 or www.helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
March 8, 2010
Greetings Colleagues,
This communication serves as a technology update to inform users that Choice, our Internet Service Provider, has scheduled a maintenance window for this evening Monday, March 8, 2010 from 7 pm to 9 pm.
Internet access from on campus will not be operable. Access to Blackboard, Banweb, and Outlook Web Access from off campus will also not be operable during the maintenance period. All other services will be accessible.
If you have any questions regarding this communication please contact our helpdesk at ext. 1466 or www.helpdesk@uvi.edu.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Saturday, March 6, 2010
Second Notice: UVI Libraries Intersession Hours
SECOND NOTICE:
Office of the CIO
March 2, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will observe intersession hours beginning March 8, 2010 to March 12, 2010. During the intersession period UVI Libraries will operate during the following hours:
Monday through Friday 8:00am to 4:30pm
Please note the Libraries will be open on the following weekends:
Saturday, March 6, 2010 9:00 am to 5:00 pm
Sunday, March 7, 2010 1:00 pm to 8:00 pm
Saturday, March 13, 2010 9:00 am to 5:00 pm
Sunday, March 14, 2010 1:00 pm to 8:00 pm
Regular hours will resume Monday, March 15, 2010 at 8:00 am.
In an effort to maintain technology services for students during intersession, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use. Students can access the lab by using their ID key cards.
If you have any questions regarding the intersession hours please contact me at helpdesk@uvi.edu or call us at 693.1466.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Office of the CIO
March 2, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will observe intersession hours beginning March 8, 2010 to March 12, 2010. During the intersession period UVI Libraries will operate during the following hours:
Monday through Friday 8:00am to 4:30pm
Please note the Libraries will be open on the following weekends:
Saturday, March 6, 2010 9:00 am to 5:00 pm
Sunday, March 7, 2010 1:00 pm to 8:00 pm
Saturday, March 13, 2010 9:00 am to 5:00 pm
Sunday, March 14, 2010 1:00 pm to 8:00 pm
Regular hours will resume Monday, March 15, 2010 at 8:00 am.
In an effort to maintain technology services for students during intersession, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use. Students can access the lab by using their ID key cards.
If you have any questions regarding the intersession hours please contact me at helpdesk@uvi.edu or call us at 693.1466.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Wednesday, March 3, 2010
UVI Libraries Intersession Hours
Office of the CIO
March 2, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will observe intersession hours beginning March 8, 2010 to March 12, 2010. During the intersession period UVI Libraries will operate during the following hours:
Monday through Friday 8:00am to 4:30pm
Please note the Libraries will be open on the following weekends:
Saturday, March 6, 2010 9:00 am to 5:00 pm
Sunday, March 7, 2010 1:00 pm to 8:00 pm
Saturday, March 13, 2010 9:00 am to 5:00 pm
Sunday, March 14, 2010 1:00 pm to 8:00 pm
Regular hours will resume Monday, March 15, 2010 at 8:00 am.
In an effort to maintain technology services for students during intersession, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use. Students can access the lab by using their ID key cards.
If you have any questions regarding the intersession hours please contact me at helpdesk@uvi.edu or call us at 693.1466.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
March 2, 2010
Greeting University Community,
This communication is to let you know that the UVI Libraries will observe intersession hours beginning March 8, 2010 to March 12, 2010. During the intersession period UVI Libraries will operate during the following hours:
Monday through Friday 8:00am to 4:30pm
Please note the Libraries will be open on the following weekends:
Saturday, March 6, 2010 9:00 am to 5:00 pm
Sunday, March 7, 2010 1:00 pm to 8:00 pm
Saturday, March 13, 2010 9:00 am to 5:00 pm
Sunday, March 14, 2010 1:00 pm to 8:00 pm
Regular hours will resume Monday, March 15, 2010 at 8:00 am.
In an effort to maintain technology services for students during intersession, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use. Students can access the lab by using their ID key cards.
If you have any questions regarding the intersession hours please contact me at helpdesk@uvi.edu or call us at 693.1466.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Friday, February 26, 2010
Update: Helpdesk ext. 1466 and Library ext. 1367 are working now
Greetings UVI Community,
This is an update to let you know that the helpdesk telephone extension 1466 and library extension 1367 are fully operational. If you need library or technology assistance please give us a call!
Thank for your patience!
This is an update to let you know that the helpdesk telephone extension 1466 and library extension 1367 are fully operational. If you need library or technology assistance please give us a call!
Thank for your patience!
HelpDesk and Library Phones
Greetings Colleagues,
We are currently experiencing problems with some of the phone lines coming into the library on St. Thomas. The helpdesk line at x1466 and the STT Library services desk at x1367 are going directly to voicemail. They are not ringing for us to answer. Our technicians are working through the problems.
In the meantime, if you have a technical or library questions that can wait until this afternoon, please be patient and call back at that time. If you have an urgent need please feel free to call the Office of the CIO at x1460, we will get the right person to address your need.
Thank you for your patience.
Tina M. Koopmans
Chief Information Officer
We are currently experiencing problems with some of the phone lines coming into the library on St. Thomas. The helpdesk line at x1466 and the STT Library services desk at x1367 are going directly to voicemail. They are not ringing for us to answer. Our technicians are working through the problems.
In the meantime, if you have a technical or library questions that can wait until this afternoon, please be patient and call back at that time. If you have an urgent need please feel free to call the Office of the CIO at x1460, we will get the right person to address your need.
Thank you for your patience.
Tina M. Koopmans
Chief Information Officer
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