Good day to All,
All services has been Restored to the STX campus. Sorry for any inconvenience this may have caused. Thanks
Brian....
Wednesday, February 24, 2010
Intermittent Services
Gooda day to ALL,
I'm sending this email on behalf of Ms. Kelly Harrigan. There have been a series of Poweroutages on the STX campus. Because of this issue, there are No Internet and Phone service on the STX campus. The technician is currently working to resolve this situation as soon as possible. Sorry for any inconveniece this may have caused. Thanks
Brian....
I'm sending this email on behalf of Ms. Kelly Harrigan. There have been a series of Poweroutages on the STX campus. Because of this issue, there are No Internet and Phone service on the STX campus. The technician is currently working to resolve this situation as soon as possible. Sorry for any inconveniece this may have caused. Thanks
Brian....
Saturday, February 20, 2010
Update on STX Internet Availability
Greetings UVI Community,
Currently the Internet Connection on the St. Croix campus has been restored. If any users experience any issues or problems, please contact the Helpdesk @ Ext. 1466 or email @ helpdesk@uvi.edu. ITS do apologize for any inconvenience this may have caused.
Technology Customer Service Manager
Currently the Internet Connection on the St. Croix campus has been restored. If any users experience any issues or problems, please contact the Helpdesk @ Ext. 1466 or email @ helpdesk@uvi.edu. ITS do apologize for any inconvenience this may have caused.
Technology Customer Service Manager
Internet Availability
Greetings UVI Community,
Currently the Internet service on St.Croix is unavailable. Technicians are troubleshooting and as soon as more information is available we will provide another update. ITS apologizes for any inconvenience to our patrons.
Tech Customer Service
Currently the Internet service on St.Croix is unavailable. Technicians are troubleshooting and as soon as more information is available we will provide another update. ITS apologizes for any inconvenience to our patrons.
Tech Customer Service
Friday, January 29, 2010
Information Update: Inter-island Microwave repair
Greetings all;
This is to keep you informed of the status of the inter-island microwave functionality, following the events of last week.
The Harris-Stratex technician repaired the primary and alternate radios on Saturday which is allowing us to run STX access to UVI services over the microwave. All major alarms on the system have been cleared, however, there is still a minor alarm to be addressed. Although the system has been stabilized, we cannot say how long it will continue to function. We are using both the primary and alternate radios concurrently, to maintain the existing level of operation.
ITS staff has successfully tested the data tunnel which will act as a back-up system, so that in the event of microwave failure, inter-island traffic will traverse over the public Internet. CHOICE has increased our Internet service on STT and FIU has increased out Internet service on St. Croix so that sufficient bandwidth would be available to accommodate necessary VC traffic and related content-sharing in VC rooms.
Additionally, the time-line for replacing the microwave has been moved up. We expect work to begin on this by the second week in April.
Thank you for your patience while we addressed these issues, and for assisting our students in navigating around the temporary set-back. We owe a debt of gratitude to the ITS - ENS staff who worked so diligently with the microwave technicians and who launched the data tunnel as a failover option.
Please contact the Help Desk with any questions or concerns.
Judith V. Rogers, Manager
Learning Resources & Faculty Technology Services
This is to keep you informed of the status of the inter-island microwave functionality, following the events of last week.
The Harris-Stratex technician repaired the primary and alternate radios on Saturday which is allowing us to run STX access to UVI services over the microwave. All major alarms on the system have been cleared, however, there is still a minor alarm to be addressed. Although the system has been stabilized, we cannot say how long it will continue to function. We are using both the primary and alternate radios concurrently, to maintain the existing level of operation.
ITS staff has successfully tested the data tunnel which will act as a back-up system, so that in the event of microwave failure, inter-island traffic will traverse over the public Internet. CHOICE has increased our Internet service on STT and FIU has increased out Internet service on St. Croix so that sufficient bandwidth would be available to accommodate necessary VC traffic and related content-sharing in VC rooms.
Additionally, the time-line for replacing the microwave has been moved up. We expect work to begin on this by the second week in April.
Thank you for your patience while we addressed these issues, and for assisting our students in navigating around the temporary set-back. We owe a debt of gratitude to the ITS - ENS staff who worked so diligently with the microwave technicians and who launched the data tunnel as a failover option.
Please contact the Help Desk with any questions or concerns.
Judith V. Rogers, Manager
Learning Resources & Faculty Technology Services
CRITICAL UPDATE: Inter-island Microwave
Greetings All,
I want to take a moment to update you on the status of the microwave and thank you all for your patience and perseverance and recognize the ITS staff – who have moved mountains today.
The alternate radio on the inter-island microwave is no longer working reliably. For most of the day STX services ran over the Internet. We have had some signs of life from the microwave in the last hour or so, at least at this minute it is running. It is not expected to continue
We are proceeding as if there will not be microwave service that we can rely upon until the microwave is replaced.
This is what is occurring:
• The networking staff will be working over the weekend to implement “quality of service “ for the vc rooms. This means they are reprogramming the networking equipment to give vc traffic priority.
• We have asked a Harris-Stratex technician to come on to campus TOMORROW to try and repair either of the radio paths. This is a long-shot but one we have to take. They may not be able to do anything…and if they can make repairs we cannot guarantee how long it will work.
• We have made arrangements with CHOICE to increase our Internet service on STT to 30 megs. We are trying to confirm that this in already in place. We are taking measures so that this new 15 megs will services the vc rooms and incoming traffic only. The increase will be for a period of only 3 months, which will allow the completion of the RFP process for 45 mbps that we have already initiated. This should provide much relief to the quality of the VC broadcasts.
• We are also increasing our bandwidth on STX to keep up with the demands.
• Harris-Stratex has agreed to schedule the install of the new microwave the first 2 weeks in April. They are putting timelines together for us as we speak.
What services will be effected:
• With the increase in Internet service, we should not have to eliminate service in the dorms. However we continue to keep this as an option to best serve our VC classrooms.
• All VC classes will be connected using the Internet. The content services are working, we will monitor picture quality with the new bandwidth. Audio will likely be reasonable enough to use. An option to connect via telephone is always there.
• St. Croix will not have four digit dial until further notice. User should be diligent about checking their voice mail via the 693-1599 extension.
• St. Croix users will need to access exchange via the web at exchange.uvi.edu.
• Blackboard and Banner are available on STX, however connections may be slow.
• We are asking for lots of help from the Provost and the Deans to work with faculty and students on doing the best we can with what we have to work with.
Please let me know if you have any questions. I will send out another update as we have information to share.
Tina M. Koopmans
Chief Information Officer
I want to take a moment to update you on the status of the microwave and thank you all for your patience and perseverance and recognize the ITS staff – who have moved mountains today.
The alternate radio on the inter-island microwave is no longer working reliably. For most of the day STX services ran over the Internet. We have had some signs of life from the microwave in the last hour or so, at least at this minute it is running. It is not expected to continue
We are proceeding as if there will not be microwave service that we can rely upon until the microwave is replaced.
This is what is occurring:
• The networking staff will be working over the weekend to implement “quality of service “ for the vc rooms. This means they are reprogramming the networking equipment to give vc traffic priority.
• We have asked a Harris-Stratex technician to come on to campus TOMORROW to try and repair either of the radio paths. This is a long-shot but one we have to take. They may not be able to do anything…and if they can make repairs we cannot guarantee how long it will work.
• We have made arrangements with CHOICE to increase our Internet service on STT to 30 megs. We are trying to confirm that this in already in place. We are taking measures so that this new 15 megs will services the vc rooms and incoming traffic only. The increase will be for a period of only 3 months, which will allow the completion of the RFP process for 45 mbps that we have already initiated. This should provide much relief to the quality of the VC broadcasts.
• We are also increasing our bandwidth on STX to keep up with the demands.
• Harris-Stratex has agreed to schedule the install of the new microwave the first 2 weeks in April. They are putting timelines together for us as we speak.
What services will be effected:
• With the increase in Internet service, we should not have to eliminate service in the dorms. However we continue to keep this as an option to best serve our VC classrooms.
• All VC classes will be connected using the Internet. The content services are working, we will monitor picture quality with the new bandwidth. Audio will likely be reasonable enough to use. An option to connect via telephone is always there.
• St. Croix will not have four digit dial until further notice. User should be diligent about checking their voice mail via the 693-1599 extension.
• St. Croix users will need to access exchange via the web at exchange.uvi.edu.
• Blackboard and Banner are available on STX, however connections may be slow.
• We are asking for lots of help from the Provost and the Deans to work with faculty and students on doing the best we can with what we have to work with.
Please let me know if you have any questions. I will send out another update as we have information to share.
Tina M. Koopmans
Chief Information Officer
Friday, January 22, 2010
Technology Update: Maintenance Saturday, January 23, 2010 12: 00pm to 2:00 pm
Office of the CIO
January 22, 2010
Technology Update for Friday:
The microwave continues to fluctuate with its connection this morning. As a result, a maintenance window has been scheduled for Saturday, January 23, 2010 tomorrow at 12:00 pm to 2:00pm. During this time the microwave will not be operational.
We are currently operating on the alternate radio; the original radio is not working at all. Since the alternate radio has not been utilized in some time, it is not stable, causing the microwave connection to go in and out. More troubleshooting efforts are need to either repair the original radio or stabilize the alternate radio.
Good news is when the microwave goes down all VC rooms, BB, Banner and Banweb will connect through the Internet automatically. Users will access the system the regular way. Please note, during an outage Desktop Outlook will not work on the St. Croix campus users should be encouraged to use exchange.uvi.edu to receive and send email when the microwave is not functioning.
When the microwave is down the quality of the VC product is not the best. The picture is a little blurry but faculty can still communicate with their classes via the VC connection. If the VC connection becomes poor, faculty may choose to conduct class by audio conferencing only. These numbers can be used to connect to the class via audio conferencing. Please be advised that technical support will be available to assist faculty at the beginning of their class. Users can call ITS helpdesk at ext 1466 if assistance is needed.
Please note that the internet connection on STT campus may become slow because of bandwidth usage plus users on the St. Croix campus may experience slow connection rates.
Below are the telephone numbers for each VC room:
Room number STT Phone STT Room number STX Phone STX
B-110 2186 EC-401 3106
T-101 2184 EC-713 3148
T-213 2185 EC-302a 3321
T-115 1187 EC-807 4173
B-101 5003 EC-304 4119
PLEASE KEEP IN MIND:
Please remember to utilize the following instructions when attempting to access technology resources.
• Users on St. Croix campus can access the St. Thomas campus by dialing 693 and the 4 digit extension of the person you are trying to call.
• Users on the St. Thomas campus can access the St. Croix campus by dialing 692 the 4 digit extension of the person you are trying to call.
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
• Users on St. Croix campus are encouraged to connect to Exchange Outlook using the web access exchange.uvi.edu.
• Users on the St. Croix campus may experience slow service to the following applications:
Blackboard
BanWEb
Banner
We will do our best to keep our users informed as we continue to work on this inter-island connection issue. Information and Technology Service apologizes for any inconveniences this outage may have caused.
Thank you in advance for your patience as we work through this issue.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
LATER THAT SAME DAY: Inter-island Microwave
Greetings,
First I would like to thank those of you who offered up your office microwave ovens for spare parts and for the bubble gum and bailing-wire that have been delivered to my office.
The interisland microwave has been operating since approximately 11:45 this morning. We have made adjustments to the equipment at crown mountain in an effort to maintain the connection. We have also sent our last MUX card to St. Croix on the 4:30 Cape Air flight so we can keep the microwave from trying to re-connect on its primary path radios and maintain the connection on the alternate radios. These alternate radios have not been activated for use before yesterday so we are moving carefully and cautiously to make necessary changes. The card will be installed tomorrow morning before 8am in an effort to stabilize the connection. We are going to let the system run tonight in an effort to meet evening class needs.
This evening, we will monitor the system closely. If the radios do lose their connection, the vc and other data systems will automatically move back to the data tunnel over the Internet. So services will be available –except for four digit dial—and low quality on the videoconference pictures even if the microwave fails. Again technicians will be hovering to assist with reconnections or audio connections…whichever best meets the needs of the instructors.
Please let me know if you have any questions. We will continue to investigate options to maintain services and a reasonable learning environment for our students.
Keep your happy thoughts near.
Tina M. Koopmans
Chief Information Officer
January 22, 2010
Technology Update for Friday:
The microwave continues to fluctuate with its connection this morning. As a result, a maintenance window has been scheduled for Saturday, January 23, 2010 tomorrow at 12:00 pm to 2:00pm. During this time the microwave will not be operational.
We are currently operating on the alternate radio; the original radio is not working at all. Since the alternate radio has not been utilized in some time, it is not stable, causing the microwave connection to go in and out. More troubleshooting efforts are need to either repair the original radio or stabilize the alternate radio.
Good news is when the microwave goes down all VC rooms, BB, Banner and Banweb will connect through the Internet automatically. Users will access the system the regular way. Please note, during an outage Desktop Outlook will not work on the St. Croix campus users should be encouraged to use exchange.uvi.edu to receive and send email when the microwave is not functioning.
When the microwave is down the quality of the VC product is not the best. The picture is a little blurry but faculty can still communicate with their classes via the VC connection. If the VC connection becomes poor, faculty may choose to conduct class by audio conferencing only. These numbers can be used to connect to the class via audio conferencing. Please be advised that technical support will be available to assist faculty at the beginning of their class. Users can call ITS helpdesk at ext 1466 if assistance is needed.
Please note that the internet connection on STT campus may become slow because of bandwidth usage plus users on the St. Croix campus may experience slow connection rates.
Below are the telephone numbers for each VC room:
Room number STT Phone STT Room number STX Phone STX
B-110 2186 EC-401 3106
T-101 2184 EC-713 3148
T-213 2185 EC-302a 3321
T-115 1187 EC-807 4173
B-101 5003 EC-304 4119
PLEASE KEEP IN MIND:
Please remember to utilize the following instructions when attempting to access technology resources.
• Users on St. Croix campus can access the St. Thomas campus by dialing 693 and the 4 digit extension of the person you are trying to call.
• Users on the St. Thomas campus can access the St. Croix campus by dialing 692 the 4 digit extension of the person you are trying to call.
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
• Users on St. Croix campus are encouraged to connect to Exchange Outlook using the web access exchange.uvi.edu.
• Users on the St. Croix campus may experience slow service to the following applications:
Blackboard
BanWEb
Banner
We will do our best to keep our users informed as we continue to work on this inter-island connection issue. Information and Technology Service apologizes for any inconveniences this outage may have caused.
Thank you in advance for your patience as we work through this issue.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
LATER THAT SAME DAY: Inter-island Microwave
Greetings,
First I would like to thank those of you who offered up your office microwave ovens for spare parts and for the bubble gum and bailing-wire that have been delivered to my office.
The interisland microwave has been operating since approximately 11:45 this morning. We have made adjustments to the equipment at crown mountain in an effort to maintain the connection. We have also sent our last MUX card to St. Croix on the 4:30 Cape Air flight so we can keep the microwave from trying to re-connect on its primary path radios and maintain the connection on the alternate radios. These alternate radios have not been activated for use before yesterday so we are moving carefully and cautiously to make necessary changes. The card will be installed tomorrow morning before 8am in an effort to stabilize the connection. We are going to let the system run tonight in an effort to meet evening class needs.
This evening, we will monitor the system closely. If the radios do lose their connection, the vc and other data systems will automatically move back to the data tunnel over the Internet. So services will be available –except for four digit dial—and low quality on the videoconference pictures even if the microwave fails. Again technicians will be hovering to assist with reconnections or audio connections…whichever best meets the needs of the instructors.
Please let me know if you have any questions. We will continue to investigate options to maintain services and a reasonable learning environment for our students.
Keep your happy thoughts near.
Tina M. Koopmans
Chief Information Officer
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