Technology Update for Monday, November 30, 2009
The St. Thomas campus telephone system has been rebooted successfully. The telephone and voicemail systems are fully operational. Thank you UVI for your cooperation and patience!
Tuesday, December 1, 2009
St. Thomas Telephone System will be taken offline at 4:00 pm today
Office of the CIO
November 30, 2009
Greetings University Community,
This email is to inform all users that, as a result of the power failure problem experienced in the ACC data center last week, the telephone servers on the St. Thomas campus must be rebooted in order to correct a technical issue with how the telephone servers are currently operating.
The reboot will take approximately 30 minutes. During the reboot, both phone systems and voicemail will not be operational on the St. Thomas campus.
Voicemail services will not be operational on the St. Croix campus but telephone services will be operational. The reboot is scheduled today at 4 pm.
If you have any questions regarding this communication please feel free to contact the helpdesk at ext. 1466 or email us at helpdesk@uvi.edu .
Information & Technology Services would like to thank the University community for their cooperation and patience.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
November 30, 2009
Greetings University Community,
This email is to inform all users that, as a result of the power failure problem experienced in the ACC data center last week, the telephone servers on the St. Thomas campus must be rebooted in order to correct a technical issue with how the telephone servers are currently operating.
The reboot will take approximately 30 minutes. During the reboot, both phone systems and voicemail will not be operational on the St. Thomas campus.
Voicemail services will not be operational on the St. Croix campus but telephone services will be operational. The reboot is scheduled today at 4 pm.
If you have any questions regarding this communication please feel free to contact the helpdesk at ext. 1466 or email us at helpdesk@uvi.edu .
Information & Technology Services would like to thank the University community for their cooperation and patience.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Holiday Protocol
Office of the CIO
November 25, 2009
Greeting ITS,
As a part of our holiday procedure, the email and voice mail greetings for the main ITS extensions will be updated with an out of office message reflecting that the University is closed for the Thanksgiving and Fortsberg Discovery Day Holiday.
The helpdesk voice and email will be monitored during the holiday. If a technology emergency occurs we will contact the appropriate technical support.
Erik will monitor the helpdesk email at 12:00 pm and 5:00 pm.
Brian will monitor the helpdesk voice at 12:00 pm and 5:00 pm.
Have a Happy Thanksgiving Holiday!
Cherie Wheatley
Office of the CIO
Manager, Technology Customer Service
November 25, 2009
Greeting ITS,
As a part of our holiday procedure, the email and voice mail greetings for the main ITS extensions will be updated with an out of office message reflecting that the University is closed for the Thanksgiving and Fortsberg Discovery Day Holiday.
The helpdesk voice and email will be monitored during the holiday. If a technology emergency occurs we will contact the appropriate technical support.
Erik will monitor the helpdesk email at 12:00 pm and 5:00 pm.
Brian will monitor the helpdesk voice at 12:00 pm and 5:00 pm.
Have a Happy Thanksgiving Holiday!
Cherie Wheatley
Office of the CIO
Manager, Technology Customer Service
Wednesday, November 25, 2009
Electrical Problem in Data Center : Network Service Restored
Technology Update
Office of the CIO
November 24, 2009
This a technology update for Tuesday, November 24, 2009. The ACC data center experience a major power outage this afternoon. This power outage caused all network services on both campuses to be inoperable. UVI electricians were able to restore power to the data center. As a result, all network services have been restored to both campuses.
However, the telephone system in the ACC building is still not operational. The Avaya technicians are assessing the problem and will attempt to reboot the telephone server. ITS anticipates that telephone services will be restored this evening.
ITS is apologetic for any inconvenience this outage has caused. If you have any questions please contact us at the helpdesk at helpdesk@uvi.edu or call ext. 1466. Thank you for your patience.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Office of the CIO
November 24, 2009
This a technology update for Tuesday, November 24, 2009. The ACC data center experience a major power outage this afternoon. This power outage caused all network services on both campuses to be inoperable. UVI electricians were able to restore power to the data center. As a result, all network services have been restored to both campuses.
However, the telephone system in the ACC building is still not operational. The Avaya technicians are assessing the problem and will attempt to reboot the telephone server. ITS anticipates that telephone services will be restored this evening.
ITS is apologetic for any inconvenience this outage has caused. If you have any questions please contact us at the helpdesk at helpdesk@uvi.edu or call ext. 1466. Thank you for your patience.
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Tuesday, November 17, 2009
Thanksgiving and Fortsberg Discovery Day Holiday Announcement
Office of the CIO
November 17, 2009
Greeting University Community,
The UVI Libraries will be closed in observance of Thanksgiving Day and Fortsberg Discovery Day on Thursday, November 26, 2009 and Friday, November 27, 2009.
Regular Libraries hours will resume on:
Saturday, November 28, 2009 9:00 am - 5:00 pm
Sunday, November 29, 2009 1:00 pm – 8:00 pm
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
November 17, 2009
Greeting University Community,
The UVI Libraries will be closed in observance of Thanksgiving Day and Fortsberg Discovery Day on Thursday, November 26, 2009 and Friday, November 27, 2009.
Regular Libraries hours will resume on:
Saturday, November 28, 2009 9:00 am - 5:00 pm
Sunday, November 29, 2009 1:00 pm – 8:00 pm
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
“Service is Key”
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Monday, November 9, 2009
Second Notice: Veterans Day Holiday Announcement
Second Notice : Veterans Day Holiday Announcement
Office of the CIO
November 4, 2009
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Veterans Day Holiday on Wednesday, November 11, 2009. Regular hours will resume on Thursday, November 12, 2009 at 8:00 a.m.
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access on Wednesday, November 11, 2009.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager, Technology Customer Service
Office of the CIO
November 4, 2009
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Veterans Day Holiday on Wednesday, November 11, 2009. Regular hours will resume on Thursday, November 12, 2009 at 8:00 a.m.
In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access on Wednesday, November 11, 2009.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Cherie Wheatley
Office of the CIO
Manager, Technology Customer Service
Friday, November 6, 2009
UVI Telephone Directory can be Access at Ext. 2307
Office of the CIO
November 6, 2009
Greetings University Community,
In an effort to enhance access to information this announcement is to let you know that the UVI Telephone Directory can now be accessed on both campuses by dialing extension 2307.
Off campus callers can still access the telephone directory by dialing 776-9200 on St. Thomas or 778-1620 on St. Croix and press 9 to access the telephone directory. The caller will be asked to dial the first three letters of the person’s last name. The system will transfer the call to the extension.
Please note, the on-line telephone directory managed by Public Relations is still available at phone.uvi.edu.
ITS strongly recommends that all users utilize the university’s telephone directories dial-in or on-line in the future to contact persons or departments at UVI.
If you have any questions about this service please contact our helpdesk at ext. 1466 or email us at helpdesk@uvi.edu with your inquiry or comments.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
November 6, 2009
Greetings University Community,
In an effort to enhance access to information this announcement is to let you know that the UVI Telephone Directory can now be accessed on both campuses by dialing extension 2307.
Off campus callers can still access the telephone directory by dialing 776-9200 on St. Thomas or 778-1620 on St. Croix and press 9 to access the telephone directory. The caller will be asked to dial the first three letters of the person’s last name. The system will transfer the call to the extension.
Please note, the on-line telephone directory managed by Public Relations is still available at phone.uvi.edu.
ITS strongly recommends that all users utilize the university’s telephone directories dial-in or on-line in the future to contact persons or departments at UVI.
If you have any questions about this service please contact our helpdesk at ext. 1466 or email us at helpdesk@uvi.edu with your inquiry or comments.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Subscribe to:
Posts (Atom)