Office of the CIO
October 23, 2009
Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Liberty Day Holiday on Monday, November 2, 2009. Regular hours will resume on Tuesday, November 3, 2009 at 8:00 a.m.
The Libraries will observe regular scheduled hours during the weekend. We will be open on Saturday, October 31, 2009 from 9:00 am to 5:00 pm, and on Sunday, November 1, 2009 from 1:00 pm to 8:00 pm.
In an effort to maintain technology services to students during the Liberty Day Holiday, both campuses will observe the following schedule for student lab access on Monday, November 2, 2009.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab
Students may also access online library resources at anytime by going to http://library.uvi.edu.
The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!
Tuesday, October 27, 2009
Tuesday, October 13, 2009
RESOLUTION: STX VC Connnections
The VC rooms in STX are now running without packet loss. Operations should be normal in all classrooms. ITS will continue to monitor the service quality over the next few days to make sure there are no difficulties.
Thank you all for your patience and please call the helpdesk at 1466 if you experience any problems.
Tina M. Koopmans
Chief Information Officer
Thank you all for your patience and please call the helpdesk at 1466 if you experience any problems.
Tina M. Koopmans
Chief Information Officer
TUESDAY UPDATE: STX VC Connnections
Greetings UVI,
Please be advised that the networking staff has been able to isolate the problem with the St. Croix videoconferencing connection. Work is underway to repair the problem and we anticipate having it resolved before evening classes begin.
We have determined that one of the eight aggregate T1 lines that carries data between the islands is failing. The networking staff is working to determine which T1 line is having the problem and what needs to be done to eliminate the problem. This process is currently underway.
We will notify you immediately if any difficulties arise and I will send another email when the issue has been resolved.
Tina M. Koopmans
Chief Information Officer
Please be advised that the networking staff has been able to isolate the problem with the St. Croix videoconferencing connection. Work is underway to repair the problem and we anticipate having it resolved before evening classes begin.
We have determined that one of the eight aggregate T1 lines that carries data between the islands is failing. The networking staff is working to determine which T1 line is having the problem and what needs to be done to eliminate the problem. This process is currently underway.
We will notify you immediately if any difficulties arise and I will send another email when the issue has been resolved.
Tina M. Koopmans
Chief Information Officer
Monday, October 12, 2009
UPDATE: STX VC Connnections
Greetings UVI,
This note is to inform you of some technical issues that are effecting the quality of videoconferencing on St. Croix.
Since Thursday evening, we have been tracking about 4% packet loss experienced from the St. Croix videoconference rooms to the St. Thomas Videoconferencing rooms. There is no packet loss from STT VC to STX. Users on STX are experiencing choppy video quality. Users on STT are not experiencing any of the issues. While faculty have not described it as detrimental to their classes and the connections are useable, it is certainly an important issue to resolve.
We found that there isn’t any visible issue with the microwave. We also found that there isn’t any packet loss in either the router or switching equipment that services the VC connections. We will continue to work together to uncover the problem and update you as more information becomes available.
Tina M. Koopmans
Chief Information Officer
This note is to inform you of some technical issues that are effecting the quality of videoconferencing on St. Croix.
Since Thursday evening, we have been tracking about 4% packet loss experienced from the St. Croix videoconference rooms to the St. Thomas Videoconferencing rooms. There is no packet loss from STT VC to STX. Users on STX are experiencing choppy video quality. Users on STT are not experiencing any of the issues. While faculty have not described it as detrimental to their classes and the connections are useable, it is certainly an important issue to resolve.
We found that there isn’t any visible issue with the microwave. We also found that there isn’t any packet loss in either the router or switching equipment that services the VC connections. We will continue to work together to uncover the problem and update you as more information becomes available.
Tina M. Koopmans
Chief Information Officer
Saturday, October 10, 2009
NEW – UVI BANDWIDTH USAGE GRAPH.
Office of the CIO
October 9, 2009
Greetings Colleagues,
This email is to inform all users of the NEW – UVI BANDWIDTH USAGE GRAPH.
If you are interested in seeing data on bandwidth usage for Internet access at UVI and the usage of bandwidth over the microwave between the campuses, you now have the tools to do so. A graph of the bandwidth currently being used can be obtained through the following options:
1. Visit the link below to access the UVI Bandwidth Usage Graph in the Information & Technology Services FAQs on the UVI web site.
2. Connect to the tool directly at: http://orionweb.uvi.edu
If you have any questions regarding bandwidth usage graph please contact us through the Helpdesk at x1466 or helpdesk@uvi.edu.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
October 9, 2009
Greetings Colleagues,
This email is to inform all users of the NEW – UVI BANDWIDTH USAGE GRAPH.
If you are interested in seeing data on bandwidth usage for Internet access at UVI and the usage of bandwidth over the microwave between the campuses, you now have the tools to do so. A graph of the bandwidth currently being used can be obtained through the following options:
1. Visit the link below to access the UVI Bandwidth Usage Graph in the Information & Technology Services FAQs on the UVI web site.
2. Connect to the tool directly at: http://orionweb.uvi.edu
If you have any questions regarding bandwidth usage graph please contact us through the Helpdesk at x1466 or helpdesk@uvi.edu.
Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
Wednesday, September 23, 2009
ITS Update: Campus Wireless Projects
Greetings All,
This note is to inform you that the wireless networks on both campuses have been activated. These networks are secured, which means that you have to use your UVI network login and password to use the wireless on any wireless device. This includes handhelds or laptops. Please call the help desk if you have any problems or questions. ITS will be monitoring utilization and performance over the semester.
While we covered as much area as we could with the funding available, there may be some areas that we need to add receivers. If there are classroom areas that don’t have adequate coverage to meet curriculum needs, please make a request through your Dean. ITS will work with the Deans on priorities to add coverage when FY2010 monies become available. Although this project will add coverage to many office areas, it does not provide coverage to all office areas. If department heads would like to add coverage to their offices please contact the helpdesk and we can let you know what the cost would be and when installation can be scheduled.
The following buildings have coverage in the classrooms on St. Croix. Additional receivers were also added to the residence halls to provide coverage in the lower floors.
Agricultural Experiment Station (AES)
Evans Center
Great House
Modular Buildings
North West Wing
Nursing Division
Research and Extension Center
Residential Halls
Student Center/ Cafeteria
The following buildings have coverage in the classrooms on St. Thomas.
Business (Chase Auditorium)
Education
Nursing
Paiewonsky Library
Science and Math
Student Affairs/Rouppe House
Music Center
Reichhold Center for the Arts
Residence Halls
CA Building
CELL
Eastern Caribbean Center
Sport and Fitness
Humanities, Social Science and the Recreation Center are currently being installed. Please look for activation of these locations in the next few weeks.
Tina M. Koopmans
Chief Information Officer
This note is to inform you that the wireless networks on both campuses have been activated. These networks are secured, which means that you have to use your UVI network login and password to use the wireless on any wireless device. This includes handhelds or laptops. Please call the help desk if you have any problems or questions. ITS will be monitoring utilization and performance over the semester.
While we covered as much area as we could with the funding available, there may be some areas that we need to add receivers. If there are classroom areas that don’t have adequate coverage to meet curriculum needs, please make a request through your Dean. ITS will work with the Deans on priorities to add coverage when FY2010 monies become available. Although this project will add coverage to many office areas, it does not provide coverage to all office areas. If department heads would like to add coverage to their offices please contact the helpdesk and we can let you know what the cost would be and when installation can be scheduled.
The following buildings have coverage in the classrooms on St. Croix. Additional receivers were also added to the residence halls to provide coverage in the lower floors.
Agricultural Experiment Station (AES)
Evans Center
Great House
Modular Buildings
North West Wing
Nursing Division
Research and Extension Center
Residential Halls
Student Center/ Cafeteria
The following buildings have coverage in the classrooms on St. Thomas.
Business (Chase Auditorium)
Education
Nursing
Paiewonsky Library
Science and Math
Student Affairs/Rouppe House
Music Center
Reichhold Center for the Arts
Residence Halls
CA Building
CELL
Eastern Caribbean Center
Sport and Fitness
Humanities, Social Science and the Recreation Center are currently being installed. Please look for activation of these locations in the next few weeks.
Tina M. Koopmans
Chief Information Officer
Banner and Firefox
Banner and Firefox
Updating Firefox may affect the ability to run the Banner Application. Therefore, we recommend all Banner users, who connect using Firefox, to disable the automatic update option in order to avoid this issue.
This can be done by going to:
• Tools in the Menu bar
• Choose Options from the drop-down list
• Go to the Advanced tab, in the Update sub-tab in the Options window
• Uncheck the Firefox checkbox in the Automatic check list
If you have already updated Firefox and are having trouble accessing the Banner application, you will have to “downgrade” to Firefox version 3.0.12.
This can be done by going to:
• www.filehippo.com
• Type Firefox in the search box
• Click on the “Firefox…” result that is returned from the search
• In the right panel of the new page is a list of Firefox versions
• Click on Firefox 3.0.12 and then on the “Download Latest Version” hyperlink at the top of the list. This will download the 3.0.12 version.
• A window will appear asking if you would like to save the file – click on the Save file button.
• Click on the file after it has been downloaded and it will open a window to “Run” or “Cancel” the program – choose Run.
• Follow the prompts thereafter to complete the download. Be sure to UNCHECK the “Use Firefox as default browser button” if you only use Firefox for Banner.
Feel free to contact the I.T.S. Help Desk at X1466 if you have any questions about the steps above.
Thank you for your cooperation.
Updating Firefox may affect the ability to run the Banner Application. Therefore, we recommend all Banner users, who connect using Firefox, to disable the automatic update option in order to avoid this issue.
This can be done by going to:
• Tools in the Menu bar
• Choose Options from the drop-down list
• Go to the Advanced tab, in the Update sub-tab in the Options window
• Uncheck the Firefox checkbox in the Automatic check list
If you have already updated Firefox and are having trouble accessing the Banner application, you will have to “downgrade” to Firefox version 3.0.12.
This can be done by going to:
• www.filehippo.com
• Type Firefox in the search box
• Click on the “Firefox…” result that is returned from the search
• In the right panel of the new page is a list of Firefox versions
• Click on Firefox 3.0.12 and then on the “Download Latest Version” hyperlink at the top of the list. This will download the 3.0.12 version.
• A window will appear asking if you would like to save the file – click on the Save file button.
• Click on the file after it has been downloaded and it will open a window to “Run” or “Cancel” the program – choose Run.
• Follow the prompts thereafter to complete the download. Be sure to UNCHECK the “Use Firefox as default browser button” if you only use Firefox for Banner.
Feel free to contact the I.T.S. Help Desk at X1466 if you have any questions about the steps above.
Thank you for your cooperation.
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