Office of the CIO
April 9, 2009
Greetings Colleagues,
This is a technology update to inform the University Community that we are currently experiencing technical difficulties with our Internet Service Provider Choice Communications.
ü Users on the St. Thomas campus will not be able to access the internet at this time.
ü Additionally, users on both campuses will not receive outside e-mail.
ü Users that are on campus can still access web services such as Banner, Banweb and Blackboard.
ü Users of both campuses can send and receive internal e-mail.
ü During this outage, users who are off campus will not be able to access UVI web services such as Banner, Banweb, Blackboard, and VPN services.
At this time, Choice Communication is not able to give a estimated time of service restoration. ITS will provide another update by the close of business today.
We apologize for any inconveniences this outage may cause. If you have any questions, please contact our ITS helpdesk at ext. 1466 or email your questions to helpdesk@uvi.edu.
Cherie Wheatley
Thursday, April 9, 2009
Easter Recess both Libraries closed
Office of the CIO
April 9, 2009
In observation of University Recess for Easter, both Libraries of the University of the Virgin Islands will be closed from Friday, April 10 – Sunday, April 12, 2009. We will reopen on Monday, April 13, 2009 at 8:00 a.m.
Have a Happy Easter Holiday.
Cherie Wheatley
April 9, 2009
In observation of University Recess for Easter, both Libraries of the University of the Virgin Islands will be closed from Friday, April 10 – Sunday, April 12, 2009. We will reopen on Monday, April 13, 2009 at 8:00 a.m.
Have a Happy Easter Holiday.
Cherie Wheatley
Wednesday, April 1, 2009
Update: Library databases, on line catalogs and our book check out system are all available
Technology Update:
Please note, the University Library databases, on line catalogs and our book check out system are all available. Thank you for your corporation.
Please note, the University Library databases, on line catalogs and our book check out system are all available. Thank you for your corporation.
Library on-line catalogs will be unavailable Wednesday morning April 1, 2009
Office of the CIO
March 31, 2009
Greetings University Community,
Please note, that the University Library on-line catalogs will be unavailable Wednesday morning April 1, 2009, from 7a.m. to 8 a.m. for server maintenance.
ITS regrets any inconveniencies this may cause. If you have any questions please contact our help desk at helpdesk@uvi.edu or call us at 693-1466.
Thank you.
Cherie Wheatley
March 31, 2009
Greetings University Community,
Please note, that the University Library on-line catalogs will be unavailable Wednesday morning April 1, 2009, from 7a.m. to 8 a.m. for server maintenance.
ITS regrets any inconveniencies this may cause. If you have any questions please contact our help desk at helpdesk@uvi.edu or call us at 693-1466.
Thank you.
Cherie Wheatley
Thursday, March 26, 2009
Technology Update: Spam Email from Charlie Quattrocchi
Office of the CIO
March 26, 2009
Technology Update: Spam Email
Greetings University Community,
Many of you have called the helpdesk to inquire about e-mails from Charlie Quattrocchi subscribing individuals to a Book Publishing newsletter. This email is spam and has been blocked by ITS Network Services. Staff should no longer receive e-mails from this person. If you have additional concerns please contact the help desk at helpdesk@uvi.edu or call us at ext. 1466 for assistance.
Thank you.
Cherie Wheatley
Office of the CIO
March 26, 2009
Technology Update: Spam Email
Greetings University Community,
Many of you have called the helpdesk to inquire about e-mails from Charlie Quattrocchi subscribing individuals to a Book Publishing newsletter. This email is spam and has been blocked by ITS Network Services. Staff should no longer receive e-mails from this person. If you have additional concerns please contact the help desk at helpdesk@uvi.edu or call us at ext. 1466 for assistance.
Thank you.
Cherie Wheatley
Office of the CIO
Friday, March 20, 2009
Update:Choice Email Delivery Problem Resolved 3-20-09
Greetings University Community,
Choice has informed Information & Technology Services that this issue is now resolved. ITS technical staff conducted testing and confirms that email from Choice Communications is now deliverable.
If you have any concerns, please contact the ITS helpdesk at helpdesk@uvi.edu or call ext. 1466.
Choice has informed Information & Technology Services that this issue is now resolved. ITS technical staff conducted testing and confirms that email from Choice Communications is now deliverable.
If you have any concerns, please contact the ITS helpdesk at helpdesk@uvi.edu or call ext. 1466.
Update:Choice has email delivery problems with ViAccess/ Islands.vi domains
Technology Update: Choice Communications is still continuing their effort to resolve the issue with undeliverable email to uvi.edu domain. ITS will provide updates as they become available.
Office of the CIO
March 19, 2009
Greetings Colleague,
Please be advise that if you have Choice Communications as your internet service provider and are using their e-mail service choice.vi,viaccess.net, or islands.vi, then email to and from the uvi.edu domain will be bounced back immediately with a system administrator undeliverable message. Choice Communications is working diligently to resolve this issue. ITS will provide the University Community with another update on the progress of this issue as soon as one is available.
If you have any questions regarding this technology update, please feel free to contact the ITS help desk at helpdesk@uvi.edu with your concerns. Thank you.
Cherie Wheatley
Office of the CIO
March 19, 2009
Greetings Colleague,
Please be advise that if you have Choice Communications as your internet service provider and are using their e-mail service choice.vi,viaccess.net, or islands.vi, then email to and from the uvi.edu domain will be bounced back immediately with a system administrator undeliverable message. Choice Communications is working diligently to resolve this issue. ITS will provide the University Community with another update on the progress of this issue as soon as one is available.
If you have any questions regarding this technology update, please feel free to contact the ITS help desk at helpdesk@uvi.edu with your concerns. Thank you.
Cherie Wheatley
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