Banner Maintenance

Office of the CIO

September 17, 2008

Good evening colleagues,

Please be informed that starting this evening Wednesday, September 17th through Friday, September 19, 2008. Banner will be unavailable from 6:00 p.m. to 2:00 a.m. for necessary system maintenance. Information and Technology Services apologizes for any inconveniences this down time may cause. We truly appreciate your usual cooperation as we continue our efforts toward improving database reliability and response time. If you have any questions regarding this please contact our help desk @ ext. 1466 for further assistance. Have a pleasant evening.

“Service is Key”

Exchange mailbox migration update and troubleshooting hints

Hello all,

The migration effort went smoothly over the weekend, but was not completed. We will continue moving users between 11:00 pm and 4:00 am this week and if needed, over the upcoming weekend.

Please note a couple of important troubleshooting hints.

1. If a user complains that they are not receiving mail, please have them first check that the auto archive and cache features are disabled within Outlook. Then have them log out of the UVI Network and log back in, restarting Outlook.
2. The following return message may bounce back to senders if sent during the migration period. Please reassure the user by explaining that this message is a result of the migration effort. The user can resend the message after the designated migration period.

“Your message did not reach some or all of the intended recipients”. User Name on date time.
The message was undeliverable because the recipient specified has changed address permanently and forwarding was not applicable

Thanks,
Kelly Harrigan

Blackboard update, Week of 9/12/08

Blackboard access is fully functional for both on and off campus users.

Banner Innacessible 9/13-14

Greetings Univeristy Community,

ITS continues to work on improving the reliability of Banner. For this reason, Banner will be inaccessible this weekend from Saturday, September 13th
Sunday, September 14th. We thank you for your patience and apologize in advance, for any inconvenience caused by this outage. If you have any questions, you may contact the Helpdesk at ext. 1466 or via email at helpdesk@uvi.edu.

"Service is Key"

Migration of remaining user's mailboxes continues

Hello all,

Please kindly be advised that efforts will begin again to migrate the remaining users’ mailboxes to the new Exchange servers starting this weekend.

Prior to leaving the office on Friday, all users should make sure that they are logged out of Outlook. Also make sure that the exchange cache mode and auto archive features are turned off or unchecked. Please find directions on how to do this attached.

Cherie, please send out an alert to the UVI community informing them of the above.


Thanks,

Kelly Harrigan

Weekly classroom update

STT CLASSROOMS and VIDEO CONFERENCE ROOMS AND LABS

ROOM TYPE ISSUE PROGRESS

T-101	VC	LCD projector bulbs need to be changed. Picture fuzzy.	Awaiting order of replacement bulbs.
T-115	VC	Fully functional
T-213	VC	Fully functional
B-206	SMART	Fully functional
B-110	VC	LCD projector bulbs need to be changed. Picture fuzzy.	Projector needs to be replaced.
B-101	VC	Fully functional
CA304	VC/LAB	Fully functional
CATS Lab	SMART	Fully functional
T-216	SMART	Fully functional
N-214	SMART	Fully functional
N-201	SMART	Fully functional
SFC-222	SMART	Fully functional
CELL	SMART	Fully functional
MSC-200	VC/SMART	Fully functional
B-204W	LAB	Need longer VGA cable for projector	VGA cable on order
B-204E	LAB	Need longer VGA cable for projector	VGA cable on order
CA 101A	LAB	UPS overheating or overloaded and shuts down sometimes. Two UPS units indicate bad power coming in from source.	Physical plant contacted to troubleshoot.
CA 101B	LAB	Fully functional
CA 103	LAB	Fully functional
H-100	LAB	Computers are older and should be replaced.	We have provided quotes
LIBRARY LAB		Fully functional.

STX CLASSROOMS and VIDEO CONFERENCE ROOMS AND LABS

ROOM TYPE ISSUE PROGRESS

102	SMART	Fully functional
207	SMART	Fully functional
303	SMART	Fully functional
305	SMART	Fully functional	.
405	SMART	Fully functional
408	SMART	Fully functional
501	SMART	Fully functional
505	SMART	Fully functional
716	SMART	Fully functional
Q	SMART	Fully functional
R	SMART	Fully functional
103	VC	Acoustic and lighting difficulties	Acoustic treatments are on order.
302 A	VC	Fully functional
807	VC	Fully functional

401	VC	Fully functional
134	VC	Fully functional
713	VC	Projector Malfunction	New projectors just arrived today and will be installed by the end of the week
304	VC / LAB	Fully funtional	In the process of installing synchronize

120	NWW LAB	Fully functional
131	NWW LAB	Electrical Problem	There was a problem with several outlets in the room. Physical plant checked it and it is working now.
Freshman Center	CATS LAB	Fully functional

902

Library Lab

Fully functional

Blackboard update, Week of 9/5/08

Blackboard access is fully functional for both on and off campus users.