University of the Virgin Islands - Technology Update

Update On Your Email: Monday Juanuary 23, 2012

2012-01-25T11:24:00.002-08:00

Greetings All,

It is my pleasure to address you all by email today. I know many of you used printers, fax machines and telephones for the first time in a while to complete your University business.

First thank you for your patience and assistance as we have work together to communicate during the outage. After a hardware failure, we had to restore the exchange system from backup according to our disaster recovery plan. Staff and faculty email was the only system effected. Student email, Banner, Blackboard, Internet…all other systems were available. The recovery was successful. Anyone who sent email to the University during the outage received notification that their emails were being held for delivery, and they received requests to resend to you to ensure delivery.

Details and timelines are below.

What happened:
On Tuesday, January 17th just before 6am, the exchange system, which is comprised of two servers (two post offices that receive and sort the mail) and a very large network storage drive (all of the individual mailboxes that we each see every day) went offline. As the servers were writing (post office was sending) data to the storage drive (our mail boxes) the storage drive had a hardware failure. This failure cause a corruption of the databases that make up our mailboxes.

The ITS staff and Exchange engineer who set up the system for us, were able to replace the hardware that failed once the problem was identified. We keep spare parts for just such an occasion. However, the databases had to 1) recovered from back up that was taken at 1am on Tuesday; 2) re-indexed so they could be accessed; and 3) remounted to the servers. The recovery from back up took about seven hours, we store a very large amount of email. But the backup was successful because of the disaster recovery planning that was done.

The next step of re-indexing the databases took the most time. The databases that comprise much of the STX mailboxes were the first online. These became to users at about 4pm on Wednesday. This was not all of the users on STX, it was all of the users on the server called STX. These folks starting receiving their email and received the stored backlog of email.

The second server contained considerably more data, and the re-indexing did not finish until 7pm on Sunday night. This was the necessary process of touching every email that we saved – a direct correlation to the size of our mailboxes.

The staff and faculty on the second server received access to their email at approximately 8:30 last night. The email that was being held in queue was delivered to email boxes. There were emails that were bounced to senders so that they could resend.

MAIL SENT TO UVI DURING OUTAGE: When mail was received that could not be delivered, senders received updates each day on whether their email was delivered to you. On day one, they were told there was a delay not to resend. On day two, the sender was told there was a further delay, not to resend. For mail over 72 hours old, senders were asked to resend. Regardless of when the email was sent to you, it will have a date and time when it was delivered to you – not sent to you. So there will be a gap in your email box, and there may be email that senders did not resend to you.

WHAT IS NEXT:
The exchange server hardware and storage server is currently at end of life. This fall planning had already started to move UVI to a new system because of aging server hardware, lack of capacity to accommodate mailbox size, and unmet annual costs. This plan was presented to the UVI senate and cabinet already. We will be accelerating that plan to move UVI mail to the CLOUD. You will be hearing more about that in the very near future. We would expect to move all users to the new system within 90 days. But we cannot move you if you have a very large mail box. So please continue to reduce your email box size. The helpdesk can assist you.

Please let me know if you have additional questions, or if you are having difficulties.
Thank you again.

Tina

ATTENTION EXCHANGE USERS! PLEASE ARCHIVE OR DELETE ALL OLD EMAILS

2012-01-25T11:24:00.001-08:00

Office of the CIO
January 5, 2012

TECHNOLOGY UPDATE: Archive or Delete all old emails!

Happy New Year to All:

We need all users to archive or delete all old email, this action is necessary to free up much needed storage space on our exchange server. Please follow the directions below to quickly clean your mail box. Thanks so much for attending to this as soon as possible.

Here’s how to quickly clean your Inbox in Outlook 2003/2007
If you receive a lot of emails every day your inbox can fill up quickly. Outlook 2003 has an easy way to clean up your inbox quickly without having to go through each email individually to decide what needs to be kept.
To get to this window, click on Tools \ Mailbox Cleanup.

In this window you have several options to choose from. The easiest option is to select AutoArchive, which will move older items into the Archive Folder. You could also choose to empty the deleted items.
One of the more useful features however, is to quickly find all large emails using the “Find items larger than” button. Deleting all the largest emails would very quickly bring your inbox size down to a reasonable size.

Here’s how to configure AutoArchive in Outlook 2007
The AutoArchive feature can be used in order to control what email is kept on the server’s storage and what can be saved to your local hard drive or preferably an external drive. AutoArchive is turned on by default in Outlook 2007 and will actually remove some of the oldest files (you determine the amount of time).
Open Outlook and click on Tools \ Options

Now click on the other tab and click the AutoArchive button.

This opens up a whole menu of options and settings to pick from: for instance you can choose how often AutoArchive runs for example it can run every 20 days. A check should be placed next to “Prompt before AutoArchive runs” so users can confirm the AutoArchive run.

This is also where you decide when to clean out old items. You can select the Browse button to indicate where you want to move them to, your local hard drive or an external drive. You can always select to permanently delete old items if you do not want to keep them around any longer. Click OK to save your settings.

Don't Forget ! Domain Passwords Expire Every 120 days. change password before leaving for break

2012-01-03T07:49:00.001-08:00

Office of the CIO
December 16, 2011

All domain passwords expire every 120 days requiring users to change their passwords on campus (UVI Domain). You may also login to exchange.uvi.edu while on campus click on options then select change password.
If your password expires while you are away from campus, you will not be able to access technology resources from off campus. All domain passwords MUST be changed on campus. If you plan on being away from campus for an extended period of time like vacation, semester breaks or on sabbatical leave, it’s always a good idea to change your password before you take off or if you don’t remember when your password will expire just change it, to be on the safe side.
Simple sets to change your password:
 After logging in to the domain
 Press Ctrl/Alt/Delete
 Select change password
 Follow steps to change your password

If you have any questions on our technology tip bits, please contact helpdesk@uvi.edu for more information.

2011-12-09T10:18:00.000-08:00

Don't Forget ! Domain Passwords Expire Every 120 days. change password before leaving for break

2011-12-08T07:49:00.001-08:00

Office of the CIO
December 8, 2011

All domain passwords expire every 120 days requiring users to change their passwords on the UVI domain (on campus). If your password expires while you are away from campus users will not be able to access technology resources from off campus. All domain passwords MUST be changed on campus. If you plan on being away from campus for an extended period of time like vacation, semester breaks or on sabbatical leave, it’s always a good idea to change your password before you take off or if you don’t remember when your password will expire just change it, to be on the safe side.
Simple sets to change your password:
 After logging in to the domain
 Press Ctrl/Alt/Delete
 Select change password
 Follow steps to change your password

If you have any questions on our technology tip bits, please contact helpdesk@uvi.edu for more information.

SECOND NOTICE: ITS UPDATE: November Holidays & Extended Library Hours

2011-11-18T12:02:00.002-08:00

Office of the CIO
November 7, 2011

ITS UPDATE: November Holidays
Extended Library Hours

Greeting University Community,

This announcement is to let you know that the UVI Libraries and the St. John Academic Center will be closed in observance of the Veterans Day Holiday on Friday, November 11, 2011. The Libraries will resume open hours on Sunday, November 13, 2011.

Please Note New Sunday Hours:
As of Sunday, November 6, 2011 the library will open from 1:00 PM to 8:00 PM on Sundays.

Saturday Exam Prep Hours: 1:00 PM – 8:00 PM
November 19, 2011
November 26, 2011
December 3, 2011

Also, the UVI Libraries and the St. John Academic Center will observe Thanksgiving Day on Thursday, November 24, 2011 and Fortsberg Discovery Day on Friday, November 25, 2011. Library hours will resume on Saturday November 26, 2011 at 1:00 PM.

In an effort to maintain technology services for students, both campuses will observe the following schedule for student lab access during the holidays.

Lab Access:

On Albert Sheen St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.

Students may also access online library resources at anytime by going to http://library.uvi.edu.

If you have any questions, please contact us at the Help Desk at helpdesk@uvi.edu or call ext. 1466 for assistance.

Enjoy your holiday!

Don't Forget ! Domain Passwords Expire Every 120 days. change password before leaving for break

2011-11-18T12:02:00.001-08:00

Office of the CIO
November 7, 2011

All domain passwords expire every 120 days requiring users to change their passwords on the UVI domain (on campus). If your password expires while you are away from campus users will not be able to access technology resources from off campus. All domain passwords MUST be changed on campus. If you plan on being away from campus for an extended period of time like vacation, semester breaks or on sabbatical leave, it’s always a good idea to change your password before you take off or if you don’t remember when your password will expire just change it, to be on the safe side.
Simple sets to change your password:
 After logging in to the domain
 Press Ctrl/Alt/Delete
 Select change password
 Follow steps to change your password

If you have any questions on our technology tip bits, please contact helpdesk@uvi.edu for more information.

ITS UPDATE: November Holidays & Extended Library Hours

2011-11-18T11:57:00.002-08:00

Changes in Library Hours

2011-11-18T11:57:00.001-08:00

Office of the CIO
November 3, 2011

Update: Changes in Library Hours

Greetings Students,
This email is to update the student body concerning changes in library hours. After meeting with the SGA leadership on both campuses on October 26, 2011 it was agreed that in order to better support study needs of students library hours would extended. To reflect the wishes of the student body, as of Sunday November 6, 2011, libraries on both campuses will be open from 1pm – 8pm. Additionally, both campus libraries will open the three Saturdays before final exams from 1pm-8pm.

New Sunday Hours:
As of Sunday, November 6, 2011 the library will open from 1:00 PM to 8:00 PM.
Saturday Exam Prep Hours: 1:00 PM – 8:00 PM
November 19, 2011
November 26, 2011
December 3, 2011

If you have any questions regarding this correspondence, please contact me at the helpdesk at ext.1466 or helpdesk@uvi.edu!

Best Regards!

Cherie Wheatley

RE: Innovative still working on restoring telephone service to the campus

2011-10-07T08:35:00.001-07:00

UPDATE AS OF October 7, 2011
Innovative indicated this morning, that crews are still working on the damage T1 circuit which have to be spliced in more than one location in order to restore Innovative telephone service to the Albert Sheen St. Croix Campus. Innovative did not give a time frame as to when full service will be restored on campus. ITS will keep all abreast on the progress of this service ticket.
Users are encouraged to work with their St. Thomas office counterparts who can assist with transferring outside calls to your station. The St. Thomas office would initiate the call then transfer it back to the four digit extension on the St. Croix campus. If you need assistance with this please contact the helpdesk at ext. 1466 press 3 to speak to a call center agent.
Thank you for your continued patience!

Innovative lines on St. Croix still not working. Users can complete calls by having your St. Thomas office initiate the call

2011-10-07T08:34:00.002-07:00

Office of the CIO
October 6, 2011

Technology Update: Innovative still working on repairing lines into the Albert Sheen St. Croix Campus
Greetings UVI Community,
This is email is to let you know that the St. Croix campus Innovative telephone lines are not currently working. Users on the St. Croix campus will not be able to complete outside calls nor will callers dialing 692-XXXX from outside the university be able to reach the St. Croix campus at this time.
Innovative indicated this morning that they are still working to repair lines coming into the Albert Sheen St. Croix Campus. Hopefully services will be restored before noon today if all goes well.
Users are encouraged to work with their St. Thomas office counterparts who can assist with transferring outside calls to your station. The St. Thomas office would initiate the call then transfer it back to the four digit extension on the St. Croix campus. If you need assistance with this please contact the helpdesk at ext. 1466 press 3 to speak to a call center agent.
ITS will provide another update as one becomes available

Thank you for your patience.

Innovative lines on St. Croix not working. Users unable to make outside calls

2011-10-07T08:34:00.001-07:00

Office of the CIO
October 5, 2011

Technology Update: Innovative lines on St. Croix not working

Greetings UVI Community,
This is email is to let you know that the St. Croix campus Innovative telephone lines are not currently working. Users on the St. Croix campus will not be able to complete outside calls nor will callers dialing 692-XXXX from outside the university be able to reach the St. Croix campus at this time. Innovative has been contacted and is processing our service request. ITS will provide another update as one becomes available. Callers on both campuses can still utilize inter campus four digit dialing. Innovative telephone service on the St. Thomas campus has not been affected.
Thank you for your patience.

Technology Update: Microsoft Home Use Program Now Available for Faculty and Staff

2011-09-22T13:01:00.000-07:00

Office of the CIO
September 22, 2011
Technology Update: Microsoft Home Use Program Now Available for Faculty and Staff

You are now eligible to participate in Microsoft’s Software Assurance Home Use Program (HUP). This program enables you to get a licensed copy of most Microsoft® Office desktop PC applications to install and use on your home computer. You will also receive a separate email from our third-party vendor about the program.
Under the Home Use Program, you and our other employees who are users of qualifying applications at work (e.g. Office Enterprise) may acquire a licensed copy of the corresponding Home Use Program software (e.g. Office Enterprise) to install and use on a home computer. You may continue using HUP software while you are under our employment and as long as the corresponding software you use at work has active Software Assurance coverage.
Please note that some product and language versions may not be available at the time you place an order. For up-to-date information on the availability of Home Use Program software, please visit http://microsoft.com/licensing.
Persons who previously downloaded or obtained a CD through this program are not again eligible. This is a one-time purchase only.

To access the Microsoft Home Use Program Web site:
1. Go to https://hup.microsoft.com/.
2. Select the country (Virgin Islands) to which you want your order to be shipped to and choose the language for viewing the order Web site.
3. Enter your corporate e-mail address and insert the following program code 295AC29FF8.
Note: This program code is assigned to our organization for our sole use in accessing this site. You may not share this number with anyone outside our organization.
4. Place your order online, and it will be shipped to the location you have chosen. Please note that a fulfillment fee will be charged to cover packaging, shipping, and handling costs.
Software available includes:
Access 2010
Communicator 2010
Excel 2010
Groove 2010
InfoPath 2010
OneNote 2010
Outlook 2010
PowerPoint 2010
Publisher 2010
Word 2010
Office for Mac (separate purchase)
If you have any questions or concerns regarding this please contact the helpdesk at helpdesk@uvi.edu.

Cherie Wheatley
Office of the CIO

RE: Systems Status

2011-09-20T12:14:00.001-07:00

I should also add that the St. John Academic Center is online and fully functional. Although CHOICE cannot supply our Internet service we have been able to continue to use their infrastructure to deliver video, voice and Internet to St. John.

RE: Systems Status

2011-09-20T11:30:00.001-07:00

Good Afternoon everyone,

Hopefully you have all seen your emails streaming in as the system come back online. All emails were “held” until they were delivered.

Our internet provider on St. Thomas – CHOICE—incurred a lightning strike last night at approximately 9:45 that disabled its connection to both ATT and Global Crossing. This is a system wide failure that effects all of their customers. When their main systems went down, they switched to a backup broadcast system on STX at Global Crossing. Their back up system on STX AND our backup system on STX both failed to take over as ours has done in the past because of a failure upstream with the international provider coming out of Florida. Our engineers were able to temporarily reconfigure our systems to bypass this problem and allow our connection in STX to serve the STT campus. We do not know how long CHOICE will be out, so if we lose connectivity STX to our internet service – which has happened several times in the past few weeks – we will be without service. Also please keep in mind that STX and STT are now sharing the Internet service. We will monitor usage and monitor how long CHOICE may need to restore service. We do have the option of increasing bandwidth into STX if we need to.

We are also finalizing remediation of the interruptions with the vc services. The services are online and running with little or no interruptions. We may experience brief periods this afternoon as testing sand remediation are finalized. I will update you all at the end of the day on the scope of that issue and the resolution.

Everyone have a pleasant day and continue to call the helpdesk with problems or issues.

Tina

Systems Status

2011-09-20T11:28:00.000-07:00

Good Morning UVI,

Currently the St. Thomas campus is without Internet connectivity, and services are not available from off campus. We are looking for damage from the storm last night. CHOICE our Internet service provider on STT is down, so the St. John Center is off line as well.

The VC systems are working well.

We expect resolution shortly, we will keep you updated.

Tina

Reminder: UVI Libraries Catalog Off-line Monday, Sept 19 until Wednesday, Sept 21

2011-09-20T11:21:00.001-07:00

Office of the CIO
September 16, 2011

UVI Libraries Catalog Off-line Monday, Sept 19 until Wednesday, Sept 21

The University Libraries catalog system is undergoing a software upgrade. As a result, the online catalog and some of the periodical databases will not be available Monday, Sept 19 until Wednesday, Sept 21. The upgrade will provide improved access and management for resources at the St. John Academic Center, as well as other enhancements.
Although self-service use of the catalog system is not available, reference librarians will be able to locate materials for your research needs and to provide URLs for direct access to some of the periodical databases. Contact the service desks at the Libraries by calling: 692-4138 or 4130 (STX) or 693-2377 or 1367 (STT) for research assistance.
Regular system operations will resume Thursday, September 22. We apologize for this inconvenience but anticipate improved functionality with the upgrade. We appreciate your continued support as we enhance our services for the University community.

UVI Libraries Catalog Off-line Monday, Sept 19 until Wednesday, Sept 21

2011-09-20T11:11:00.000-07:00

SECOND NOTICE: Technology Update: Labor Day Holiday Schedule/ Reminder Libraries are closed on Saturday

2011-09-06T12:28:00.002-07:00

REMINDER!

Office of the CIO
August 25, 2011
Technology Update:
Labor Day Holiday Schedule
Reminder Libraries are closed on Saturday

Greetings University Community,
This communication is to let you know that the UVI Libraries and the St. John Academic Center will be closed in observance of the Labor Day Holiday on Monday, September 5, 2011. Regular hours will resume on Tuesday, September 6, 2011 at 8:00 a.m.

Please be reminded that UVI Libraries are now closed on Saturdays and will observe scheduled hours on Sunday, September 4, 2011 from 3:00 pm to 8:00 pm.

In an effort to maintain technology services to students during the Labor Day Holiday, both campuses will observe the following schedule for student lab access on Monday, September 5, 2011.

Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department present their UVI ID and sign in to gain access.
On St. Thomas campus the 24/7 library lab is available for student use during the holiday. Students can access the lab by using their ID key cards. Students without an ID’s will not be able to access the lab. Students are encouraged to go to Enrollment Management and get their ID cards.
Students may also access online library resources at anytime by going to http://library.uvi.edu.

If you have any questions regarding this communication please feel free to contact our helpdesk at helpdesk@uvi.edu with your concerns!

“Service is Key”

Enjoy your holiday!

Technology Update: Scheduled Maintenance Window September 5, 2011 Labor Day

2011-09-06T12:28:00.001-07:00

Office of the CIO

September 2, 2011

Technology Update: Scheduled Maintenance Window

This email is to let you know that on Labor Day, Monday, September 5, 2011 network maintenance will occur from 8 am to 12 pm. Network access to university resources may be intermittent during this time.
Please feel free to contact us if you have any questions or concerns at helpdesk@uvi.edu.
We express regret for any inconvenience caused.

“Service is Key”

SECOND NOTICE: Technology Update: Labor Day Holiday Schedule/ Reminder Libraries are closed on Saturday

2011-09-06T12:21:00.000-07:00

Technology Update: Labor Day Holiday Schedule/ Reminder Libraries are closed on Saturday

2011-09-06T12:18:00.000-07:00

Office of the CIO
August 25, 2011
Technology Update:
Labor Day Holiday Schedule
Reminder Libraries are closed on Saturday

Greetings University Community,
This communication is to let you know that the UVI Libraries and the St. John Academic Center will be closed in observance of the Labor Day Holiday on Monday, September 5, 2011. Regular hours will resume on Tuesday, September 6, 2011 at 8:00 a.m.

Please be reminded that UVI Libraries are now closed on Saturdays and will observe scheduled hours on Sunday, September 4, 2011 from 3:00 pm to 8:00 pm.

In an effort to maintain technology services to students during the Labor Day Holiday, both campuses will observe the following schedule for student lab access on Monday, September 5, 2011.

Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department present their UVI ID and sign in to gain access.
On St. Thomas campus the 24/7 library lab is available for student use during the holiday. Students can access the lab by using their ID key cards. Students without an ID’s will not be able to access the lab. Students are encouraged to go to Enrollment Management and get their ID cards.
Students may also access online library resources at anytime by going to http://library.uvi.edu.

If you have any questions regarding this communication please feel free to contact our helpdesk at helpdesk@uvi.edu with your concerns!

“Service is Key”

Enjoy your holiday!

Technology Update: Intersession schedule UVI Libraries and the St. John Academic Center

2011-09-06T09:00:00.001-07:00

Technology Update

Office of the CIO

July 28, 2011

Greetings University Community,

The UVI Libraries and St. John Academic Center will observe intersession hours beginning Sunday, July 31, 2011 to Sunday, August 21, 2011.

During intersession our hours of operation are as follows:

- UVI Libraries - Monday to Friday 8:00am to 4:30pm and closed on Saturdays and Sundays.

- St. John Academic Center – Monday, Tuesday, Wednesday, Friday 10:00am to 3:45pm and closed Wednesdays, Saturdays and Sundays.

Regular Library and St. John Academic Center hours will resume Monday, August 22, at 8:00am

If you have any questions regarding the intersession hours please contact us at helpdesk@uvi.edu or 693-1466.

Technology Update: Intersession schedule UVI Libraries and the St. John Academic Center

2011-09-06T08:57:00.002-07:00

Technology Update: Unable to send emails to user's with Hotmail accounts

2011-09-06T08:57:00.001-07:00

Technology Update
Office of the CIO
July 27, 2011

Greetings University Community,
A uvi.edu email account was involved in an email spam event that involved many unsolicited emails to be sent from the uvi.edu domain. This event appears to have resulted from a computer virus. While the virus has been removed, the result of the spam event is that Hotmail has temporarily blocked all e-mail coming from the uvi.edu domain. ITS network technicians are working directly with Hotmail to have them unblock our domain. This may take a few days as we work to correct/improve our e-mail standing on the Internet.
ITS apologizes for any inconvenience this technical difficulty may cause. If you have any questions please contact our helpdesk at ext. 1466 or helpdesk@uvi.edu.

DO NOT respond: Phishing attempt

2011-07-20T08:03:00.000-07:00

Office of the CIO
June 18, 2011

Good day.

The following email was transmitted to members of the University Community. Please DO NOT respond to this email. This is an phishing attempt to gain a user's account information.

Again, DO NOT respond to this email.

If you have any additional questions please contact the ITS helpdesk at 693-1466 or helpdesk@uvi.edu.

-----Original Message-----
From: Webmail Support [mailto:info@websupport.com]
Sent: Monday, July 18, 2011 4:53 PM
Subject:

Dear valued customer

We received an unusual Response code from this E-mail address requesting for deactivation.
If you did send this request ignore this message Automatically deactivation will take place within 24 hours after reading this message. But if you feel is an error message then follow the step below to keep your account active. In order to verify/keep your email account active, you are to provide the following data;

Verify Your E-Mail Account

First Name:
Last Name:

Email Username
Email Password

Account Deactivation:____ (specify yes to deactivate. No to keep active) Reason for Deactivation :_______( if yes)

Click on reply and send us the above details.

Warning!!! failure to verify your email account within 48hrs on receiving this notification, your account will automatically be deactivated.

Thank you for your understanding...

Warning Code: AHGF8Z02ARO

Connected to Microsoft Exchange
C 20011 Microsoft Corporation. All rights reserved.

Technology Update: Scheduled Maintenance Window

2011-07-15T11:20:00.001-07:00

Office of the CIO
June 15, 2011

Technology Update: Scheduled Maintenance Window

On Sunday, July 17, 2011, ITS will be performing network maintenance during our regular maintenance window. Maintenance will take place between the hours of 6:00 am – 11:00 am. While we do not expect any major interruptions in service for the entire length of the maintenance window, we do anticipate some brief interruptions as the equipment may need to be periodically rebooted.

Please feel free to contact the helpdesk at helpdesk@uvi.edu or call ext. 1466 if you have any questions or concerns.

ITS apologizes for any inconvenience this may cause.

“Service is Key”

St. John Academic Center Choice Communication link is now operational

2011-07-06T13:00:00.000-07:00

Technology Update as of 11:45 a.m:

St. John Academic Center telephone and network service has been restored.

If you have any questions please contact our helpdesk at ext. 1466 or email to helpdesk@uvi.edu.

St. John Academic Center technical difficulties with the Choice Communication link

2011-07-06T12:59:00.001-07:00

Office of the CIO
July 6, 2011
Technology Update:

Greetings University Community,
This communication is to let you know that the St. John Academic Center is currently experiencing technical difficulties with the Choice Communication link that provides Network Services and Telephone services to the Academic Center. If you need to contact the St. John Academic Center please call ext. 1367 for assistance.

Please note technology updates are also available via the mycampus portal use the following link https://mycampus.uvi.edu/web/mycampus/home or www.uvi.edu and in the right hand corner just click on the mycampus link login using your domain account.

ITS apologizes for any inconvenience this technical difficulty may cause.
If you have any questions please contact our helpdesk at ext. 1466 or email to helpdesk@uvi.edu.

“Service is Key”

2011-06-29T06:01:00.000-07:00

Office of the CIO
June 28, 2011

Technology Update:

UVI Libraries and St. John Academic Center will be open on Tuesday, July 5, 2011
Emancipation- Day Holiday
New Library Hours

Greetings University Community,
This communication is to let you know that the UVI Libraries and St. John Academic Center will be closed in observance of Emancipation Day Holiday Monday July 4, 2011.

Please note the schedule change, the UVI Libraries and St. John Academic Center will be open on Tuesday, July 5, 2011.
St. Thomas Library from 8:00 AM to 10:00PM
St. Croix Library from 8:00 AM to 10:00PM
St. John Academic Center 10:00 AM to 8:00 PM

In an effort to maintain technology services to students during the Emancipation Day Holiday, both campuses will observe the following schedule for student lab access during the holiday period.

Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.

On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.
Students may also access online library resources at any time by going to http://library.uvi.edu.
Reminder: UVI Libraries will observe reduced operating hours during Summer II as follows:
Closed on Saturdays, beginning Saturday, June 25th
Open on Sundays, 3:00pm – 8:00pm, beginning Sunday, June 26th
The help desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk. Enjoy your holiday!

Technology Update: The UVI Libraries will observe reduced operating hours during Summer II

2011-06-22T13:29:00.001-07:00

Office of the CIO

June 20, 2011

Greetings UVI Community,

The UVI Libraries will observe reduced operating hours during Summer II as follows:
Closed on Saturdays, beginning Saturday, June 25th
Open on Sundays, 3:00pm – 8:00pm, beginning Sunday, June 26th

The reduced library service resulting from the recent budget cut is a pilot of the operating schedule previously announced by the Office of the CIO for comment. Please continue to provide feedback to inform decision-making for the fall semester and the schedule going forward. There are no classes on Saturday and Sunday during Summer II, so the reduced services pilot will not directly impact the course schedule.

Students will have access to e-books and other online library resources at any time by going to http://library.uvi.edu.

Lab Access:

On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.

On St. Thomas campus the 24/7 library lab is available for students with their ID key cards.

St. Thomas: 24/7
St. Croix: NWW 120 Labs

If you have any questions or concerns regarding our new operating hours please feel free to share them with us. Comments can be forwarded to helpdesk@uvi.edu or to any member of the ITS component.

“Service is Key”

Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service

Technology Update: Intersession schedule UVI Libraries and the St. John Academic Center

2011-06-20T05:13:00.001-07:00

Office of the CIO

June 17, 2011

Greeting University Community,

Technology Update:
Intersession schedule

This communication is to let you know that the UVI Libraries and the St. John Academic Center will observe intersession hours beginning Tuesday, June 21, 2011 to Wednesday, June 22, 2011.

During the intersession period UVI Libraries will operate during the following hours:
Tuesday/Wednesday 8:00am to 4:30pm
Regular Libraries hours will resume Thursday, June 23, 2011 at 8:00 A.M

During the intersession period the St. John Academic Center will operate during the following hours:
Tuesday 21, 2011 9AM—4:45PM
Wednesday 22, 2011 Closed
Regular St. John Academic Center hours will resume Thursday, June 23, 2011 at 8:00 A.M

Please note all student labs except the ones in the Library will be closed for maintenance during intersession.

If you have any questions regarding the intersession hours please contact me at helpdesk@uvi.edu or call us at 693.1466.

“Service is Key”

TECHNOLOGY UPDATE: Sprint Long Distance Services is now Working

2011-06-15T12:22:00.000-07:00

Technology Update for June 15, 2011

Greetings UVI Community,
Please note that long distance services has been restored to campus. If you have any questions please let us know at helpdesk@uvi.edu.

Sprint Long Distance is Not Working Territory Wide

2011-06-14T12:53:00.001-07:00

Greetings UVI Community,

This message is to inform all users that our long distance service provider Sprint just informed UVI that they are currently experiencing technical difficulties. Sprint long distance services are currently unavailable territory wide. Therefore, users on or off campus cannot complete long distance calls at this time.
Sprint was unable to give us a timeframe of when long distance services will be restored to the territory. However, as soon as Sprint provides UVI with additional information as to the status of long distance service we will update the University Community.
In the meantime users can access toll free numbers from campus or complete long distance calls by using their cell phones.
ITS apologize for any inconveniences this may cause.

“Service is Key”

Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service

Scheduled Maintenance Window: On Sunday, June 5, 2011 Banner will be unavailable due to upgrades

2011-06-06T11:13:00.001-07:00

Office of the CIO
June 2, 2011

Technology Update: Scheduled Maintenance Window

This email is to let you know that on Sunday, June 5, 2011 Banner will be unavailable as ITS perform hardware upgrades and maintenance on the Banner servers.
During this maintenance window Banner services will not be available to users.
Please feel free to contact us at the helpdesk at helpdesk@uvi.edu or call ext. 1466 if you have any questions or concerns
We apologize for any inconvenience this may cause.

“Service is Key”

Second Notice: UVI Libraries & St. John Academic Center will be closed on Monday, May 30, 2011 Memorial Day

2011-05-27T11:06:00.000-07:00

SECOND NOTICE:

Office of the CIO

May 23, 2011

Greetings Colleagues,

This communication is to let you know that the UVI Libraries and St. John Academic Center will be closed on Monday, May 30, 2011 in observance of the Memorial Day Holiday. The Libraries and St. John Academic Center will resume regular hours on Tuesday, May 31, 2011 at 8:00 a.m.

In an effort to maintain technology services to students during the Memorial Day Holiday, both campuses will observe the following schedule for student lab access on Monday, May 30, 2011.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.

On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.

Students may also access online library resources at any time by going to http://library.uvi.edu.
The help desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk. Enjoy your holiday!

UVI Libraries & St.John Academic Center will be closed on Monday, May 30, 2011 Memorial Day

2011-05-23T11:17:00.001-07:00

Office of the CIO

May 23, 2011

Greetings Colleagues,

This communication is to let you know that the UVI Libraries and St. John Academic Center will be closed on Monday, May 30, 2011 in observance of the Memorial Day Holiday. The Libraries and St. John Academic Center will resume regular hours on Tuesday, May 31, 2011 at 8:00 a.m.

In an effort to maintain technology services to students during the Memorial Day Holiday, both campuses will observe the following schedule for student lab access on Monday, May 30, 2011.
Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.

On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.

Students may also access online library resources at any time by going to http://library.uvi.edu.
The help desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk. Enjoy your holiday!

3:00 UPDATE: Technology Update Monday May 16th

2011-05-16T12:28:00.000-07:00

The offending switch in the Evans Center has been replaced. In addition, problems with connectivity in the dorms have been resolved. All systems (except for the library and STX CETL) are now fully restored.

Please call the help desk if you have any issues or problems to report.
Thank you for your patience, it helped us a great deal!
Tina

NOON UPDATE: Technology Update Monday May 16th

2011-05-16T11:21:00.000-07:00

Greetings All,

We need to replace the switch in the Evans Center to restore services to offices and classrooms. While we are moving spares from STT to STX, we are temporarily “barrowing” a switch from the Library. This is the quickest way to restore the areas affected by the service outage.

We will bring the library and STX CETL back on line when the spare parts arrive from STT.

We will keep you posted.
Tina

Technology Update Monday May 16th

2011-05-16T11:20:00.000-07:00

Good Morning All,

I want to share some information with you about some service disruptions this morning.

The Internet connection on St. Croix, was interrupted over the weekend because of the storm. Since Saturday, St. Croix has been getting its Internet service from St. Thomas. The problem is at the tower site at Blue Mountain on St. Croix, so this will continue until the weather clears enough for the tower climbers to fix the problem. We will keep you posted.

Our microwave is functioning properly. This is a vendor problem.

In addition, power outages on the St. Croix Campus this weekend caused several problems early this morning. Servers in the Northwest Wing went down because of the power outages. This caused connection problems in the computer labs. Those services were restores about 9:30 this morning.

There is also a network switch in the Evans Center that is not working properly so there are a few offices and vc rooms that are not able to connect at this time. This problem is currently being analyzed and we expect it to be resolved shortly.

Please continue to call the helpdesk with your issues so we can make sure all of the issues are dealt with in a timely manner.

We also have two technicians out sick this morning on St. Croix, so we are doing our best to resolve problems as quickly as possible.
Your continued patience is appreciated.

Thank you
Tina

schedule and St. Thomas library will open at 10:30 on Thursday

2011-05-03T06:04:00.000-07:00

Office of the CIO

May 2, 2011

Greeting University Community,

Technology Update:
Intersession schedule
St. Thomas library will open at 10:30 on Thursday

This communication is to let you know that the UVI Libraries will observe intersession hours beginning Wednesday, May 4, 2011 to Sunday, May 15, 2011. During the intersession period UVI Libraries will operate during the following hours:

Monday through Friday 8:00am to 4:30pm
Closed: Saturday & Sunday
Regular hours will resume Monday, May 16, 2011 at 8:00 A.M

The St. John Academic will adhere to the following schedule during carnival week and intersession.
Date Hours
Monday, May 2, 2011 9 -5
Tuesday, May 3, 2011 9-5
Wednesday, May 4, 2011 Closed
Thursday, May 5, 2011 9-5
Friday, May 6, 2011 Closed
Saturday, May 7, 2011 Closed
Sunday, May 8, 2011 Closed
Date Hours
Monday, May 9, 2011 9 -5
Tuesday, May 10, 2011 9-5
Wednesday, May 11, 2011 Closed
Thursday, May 12, 2011 9-5
Friday, May 13, 2011 9 -12
Saturday, May 7, 2011 Closed
Sunday, May 8, 2011 Closed

• The St. Thomas Library will open at 10:30 am on Thursday, May 5, 2011.
• Both Libraries and the St. John Academic Center will be closed on Carnival Friday May 6, 2011.

Please note all student labs except the ones in the Library will be closed for maintenance during intersession.

If you have any questions regarding the intersession hours please contact me at helpdesk@uvi.edu or call us at 693.1466.

“Service is Key”

UVI Libraries and St. John Academic Center will observe intersession

2011-04-30T06:27:00.000-07:00

Office of the CIO

April 27, 2011

Greeting University Community,

This communication is to let you know that the UVI Libraries will observe intersession hours beginning Wednesday, May 4, 2011 to Sunday, May 15, 2011. During the intersession period UVI Libraries will operate during the following hours:

Monday through Friday 8:00am to 4:30pm
Closed: Saturday & Sunday
Regular hours will resume Monday, May 16, 2011 at 8:00 A.M

The St. John Academic will adhere to the following schedule during Intersession hours:

Date Hours
Monday, May 2, 2011 9 -5
Tuesday, May 3, 2011 9-5
Wednesday, May 4, 2011 Closed
Thursday, May 5, 2011 9-5
Friday, May 6, 2011 Closed
Saturday, May 7, 2011 Closed
Sunday, May 8, 2011 Closed
Date Hours
Monday, May 9, 2011 9 -5
Tuesday, May 10, 2011 9-5
Wednesday, May 11, 2011 Closed
Thursday, May 12, 2011 9-5
Friday, May 13, 2011 9 -12
Saturday, May 7, 2011 Closed
Sunday, May 8, 2011 Closed

Both Libraries and the St. John Academic Center will be closed on Carnival Friday May 6, 2011.

Please note all student labs except the ones in the Library will be closed for maintenance during intersession.

If you have any questions regarding the intersession hours please contact me at helpdesk@uvi.edu or call us at 693.1466.

“Service is Key”

Technology Update: Schedule Maintenance Window

2011-04-27T10:34:00.000-07:00

Office of the CIO

April 27, 2011

Technology Update: Scheduled Maintenance Window

This email is to let you know that on Sunday, May 1, 2011 from 8:00 am until 10:00 am ITS will perform network maintenance. During this maintenance window network services will not be available to users.
If you have any questions regarding this communication please contact the helpdesk at ext. 1466 or email helpdesk@uvi.edu.

“Service is Key”

Technology Update: Point of Clarification Concerning Installation of Office 2010

2011-04-25T06:39:00.000-07:00

Office of the CIO

April 21, 2011

Technology Update:
Point of Clarification Concerning Installation of Office 2010

Greetings UVI Community,

This emails serves as a point of clarification to a pervious email forwarded regarding the installation of Office 2010.

At the March 31st Academic Technology Committee meeting the committee recommended that the University move forward with the transition from Office 2007 to Office 2010.

The implementation of Office 2010 will begin in the fall 2011. The implementation plan will include training requirements and a schedule for installation. A full deployment schedule will be developed and forwarded to all users before we start installing Office 2010 on any office work station.

If you have any questions regarding this communication please contact Dr. Vineyard at the CETL (Center for Excellence in Technology Learning) at ext. 1214 or email her at cvineya@uvi.edu.

Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service

Second Notice: Libraries will observe Easter Recess beginning Friday, April 22, 2011 to Sunday, April 24, 2011

2011-04-25T06:38:00.001-07:00

REMINDER!!

Office of the CIO

April 15, 2011

Greeting University Community and Happy Easter,

Please be informed that both Libraries of the University of the Virgin Islands will observe Easter Recess beginning Friday, April 22, 2011 to Sunday, April 24, 2011. We will reopen on Monday, April 25, 2011 at 8:00 a.m.

In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.

Lab Access:

On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.

On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.

St. Thomas: 24/7
St. Croix: NWW 120 Lab

Students may also access online library resources at any time by going to http://library.uvi.edu.

The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If you have any questions, please contact us at the Help Desk.

Have a Happy Easter Holiday.

Reminder to complete your ITS Annual Customer Satisfaction Survey 2011

2011-04-20T05:42:00.000-07:00

Good Day UVI,

Please take just a few minutes to complete the following customer service survey. You must right click to launch the survey.

http://www.formdesk.com/UVI/ITSCustomerServiceSatisfactionSurvey2011

The information gathered in this survey will be utilized to implement new policies and procedures for improved ITS customer service. The approximate time to complete the survey is three minutes. Your feedback is the essential ingredient that will provide information that will be used to improve services to our most valued customers, the students, faculty and staff of UVI.

Please help us meet your needs. Take three minutes, right now, to fill out this short survey. Tell us about your perceptions of Information and Technology Services. We appreciate and will use your feedback to improve services.

Thank you very much for your participation. Your comments will be anonymous unless you wish to provide your name or email. If you have any concerns please contact the helpdesk at helpdesk@uvi.edu.

“Service is Key

Technology Update: Banweb now functional

2011-04-20T05:41:00.000-07:00

Greeting UVI community,

This technology update is to inform all users that banweb is currently functional. However, if you experience any issues with accesses banweb please contact the helpdesk via e-mail at helpdesk@uvi.edu.

Service is Key
Customer Service Manager
Cherie Wheatley
________________________________________

BANWEB

2011-04-20T05:35:00.000-07:00

Attention all BANWEB users,

This email serves to inform all users that we are currently experiencing technical difficulties with loggin into BANWEB. Technicians are aware of this issue and are working to resolve. We apologize for this inconvenience and will keep you updated on progress made. Thank You.

Reminder to complete your ITS Annual Customer Satisfaction Survey 2011

2011-04-19T13:12:00.001-07:00

Libraries will observe Easter Recess beginning Friday, April 22, 2011 to Sunday, April 24, 2011

2011-04-16T07:40:00.000-07:00

Office of the CIO

April 15, 2011

Greeting University Community and Happy Easter,

Please be informed that both Libraries of the University of the Virgin Islands will observe Easter Recess beginning Friday, April 22, 2011 to Sunday, April 24, 2011. We will reopen on Monday, April 25, 2011 at 8:00 a.m.

In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.

Lab Access:

On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.

On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.

St. Thomas: 24/7
St. Croix: NWW 120 Lab

Students may also access online library resources at any time by going to http://library.uvi.edu.

The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.

Have a Happy Easter Holiday.

Technology Updates: domain passwords, web top desk & automated call answering attendant feature

2011-04-16T07:22:00.002-07:00

Office of the CIO
April 14, 2011

1. All domain passwords expire every 120 days requiring users to change their passwords on the UVI domain (on campus). New passwords will not authentic on technology resources if the password is not changed on campus. If you plan on being away from campus for an extended period of time like vacation, summer break or on sabbatical leave, it’s always a good idea to change your password before you take off!

2. ITS is pleased to announce web . Users can now log IT helpdesk request digitally on line. Users no longer have to bear in mind the opening hours of the service desk; a request can be made any moment of the day, users can now log calls at their convenience. The process is effortless, user friendly and simple.nce on line and go to mycampus.uvi.edu login using your UVI domain credentials, after logged in click on helpdesk. When opens you will be already logged in. Go to shortcuts located on the left side of your screen. Select “New 1st line incident” the window below will open. Your contact information will appear in the window. Inset your category, sub category and call type. In the request window click the (stamp) the date, time and your name will appear in the window. Record your helpdesk request number, provide as much detailed information as possible. Users are encouraged to make use of the IT knowledge base located under the shortcuts window. The knowledge base is design to assist users in solving their own technology challenge. If you have any questions about how to use web please contact us by email at helpdesk@uvi.edu . Happy logging!

3. ITS will be adding an automated call answering attendant feature to our helpdesk at ext. 1466 to serve you better. In the next couple of weeks callers will first be greeted by an attendant, which will offer choices on how the call is to be routed. The auto attendant is automated call technology that answers calls and provides the caller with options for choosing the department they wish to speak to.
The implementation of the attendant feature will assists callers in getting faster resolution of their inquiry or helpdesk request.
Added Value:
 Users get a quick answer for certain types of questions (ex. hours, directory questions)
 Calls are routed efficiently and customers are directed to the best method or staff member to assist them.
 Better customer service, because staff is focused on ensuring quality of response to submitted issues rather than transcribing phone calls.

If you have any questions on our technology tip bits, please contact helpdesk@uvi.edu for more information.

Technology Update: St. Croix Maintenance Window 3:00 PM to 4:00 PM Friday, April 8, 2011

2011-04-16T07:22:00.001-07:00

Office of the CIO
April 7, 2011

Technology Update: St. Croix Maintenance Window 3:00 PM to 4:00 PM Friday, April 8, 2011

Please note on Friday, April 8, 2011 the UPS in the Data Center located in the Melvin Evans Center on the St. Croix campus will be upgraded. All telephone and network services will become unavailable between the hours of 3:00 PM to 4:00 PM on Friday. All services will be restored by 4:00 PM.

We have no scheduled VC classes during this maintenance window.

ITS apologizes for any inconvenience this service outage may cause. If you have any questions please contact the helpdesk at helpdesk@uvi.edu or 693-1466.

ITS Annual Customer Satisfaction Survey 2011

2011-04-06T11:46:00.001-07:00

Good Day UVI,
Please take just a few minutes to complete the following customer service survey. You must right click to launch the survey.

http://www.formdesk.com/UVI/ITSCustomerServiceSatisfactionSurvey2011

The information gathered in this survey will be utilized to implement new policies and procedures for improved ITS customer service. The approximate time to complete the survey is three minutes. Your feedback is the essential ingredient that will provide information that will be used to improve services to our most valued customers, the students, faculty and staff of UVI.

Please help us meet your needs. Take three minutes, right now, to fill out this short survey. Tell us about your perceptions of Information and Technology Services. We appreciate and will use your feedback to improve services.

Thank you very much for your participation. Your comments will be anonymous unless you wish to provide your name or email. If you have any concerns please contact the helpdesk at helpdesk@uvi.edu.

“Service is Key”

St. Thomas Library Closed March 2, 2011 due to cleaning of air handlers

2011-03-02T09:31:00.001-08:00

Office of the CIO
March 1, 2011

Technology Update: St. Thomas Library Closed March 2, 2011

Greeting University Community,

Physical Plant will be cleaning the AC handlers tomorrow Wednesday, March 2, 2011 in the St. Thomas Library. In order to not cause inconvenience to students, faculty and staff due to the heat and dust flowing through the vents the library will be closed as a health and safety precaution.

Students will be able to utilize the 24/7 lab for their computing needs!

If you have any questions regarding this communication please email us at helpdesk@uvi.edu with your concerns!

Best Regards!

Phase II Library Renovation Continues during Spring Break 2011

2011-02-15T06:50:00.000-08:00

Office of the CIO

February 14, 2011

Greetings UVI Community,

Technology Update:
Phase II Library Renovation Continues during Spring Break 2011

During the week of Spring Break, February 28th – March 4th, several renovations will be undertaken in the St. Thomas Library. During the renovation period access to the main reading room will be restricted.

Customer access will be limited to the CETL, the 24/7 computer lab and the library computer lab during the renovation period.

In addition, during this time, disaster recovery/failover of the portal (mycampus.uvi.edu) from ST. Thomas to ST. Croix campus will also be tested. Availability of the portal will be intermittent while failover testing and configuration changes are made. Note, during the portal testing period applications can be launched by using their direct URL’s.

 Banweb.uvi.edu
 Blackboard.uvi.edu
 Careers.uvi.edu/hr
 Exchange.uvi.edu
 Helpdesk.uvi.edu
 Myuvi.net

Information and Technology Service regrets any inconveniences this may cause. If you need additional information please contact our service helpdesk at helpdesk@uvi.edu.

“Service is Key”

Technology Update: Wireless not accessible/ Residence Hall Internet not accessible

2011-02-08T04:46:00.001-08:00

Office of the CIO

February 7, 2010

Technology Update: Wireless not accessible/ Residence Hall Internet not accessible

Greetings UVI Community,

This email is to inform all users that the UVI wireless network will not be accessible beginning at 4:30PM to 10:30 PM today Monday, February 07, due to necessary maintenance. Internet access to the residence halls on both campuses will not be accessible during the maintenance window.

Libraries and all computer labs on both campuses will maintain regularly scheduled hours this evening.

ITS apologizes for any inconvenience this maintenance window may cause. If you have any questions please contact the ITS helpdesk for further information at helpdesk@uvi.edu or call ext.1466.

“Service is Key”

Technology Update: Scheduling events in EMS

2011-02-01T10:08:00.001-08:00

Office of the CIO

February 1, 2011

Technology Update: Scheduling events in EMS

Events Management System (EMS) is currently used for scheduling events throughout UVI. The class schedule, once finalized, is sent from Banner to EMS after which time events are entered in the system. All classes and events are then available for view through Virtual EMS http://schedule.uvi.edu.

By March 1,2011 , virtual EMS will be used for scheduling events as well. Instead of calling or emailing someone, persons can request rooms online. UVI scheduling staff will review the requests and inform the requestor if his/her request is approved.

Plus, EMS will be available through the portal. Once a user logs in there, the application will be one click away without the need to enter user credentials via EMS direct link.

If you have any questions please contact the helpdesk at helpdesk@uvi.edu with your inquires!

“Service is Key”

Technology Update: Reminder Maintenance Window

2011-02-01T07:30:00.000-08:00

Office of the CIO

January 28, 2011

Technology Update: Reminder: Maintenance Window

More follow up microwave work to take place Saturday, January 29th through Sunday January 30, 2011.

The backup tunnel using the public internet will be fully operational during the maintenance windows to allow for inter-campus communication. Please note all scheduled VC classes will commence as scheduled.

Voicemail and four digital dialing will not be available to St. Croix users during the maintenance window.

If you have any questions regarding this communication please contact the helpdesk at ext. 1466 or email helpdesk@uvi.edu.

“Service is Key”

Cherie Wheatley
Office of the CIO
Manager, Technology Customer Service
University of the Virgin Islands

Technology Update: Reminder Maintenance Window

2011-02-01T07:29:00.000-08:00

Office of the CIO

January 28, 2011

Technology Update: Reminder: Maintenance Window

More follow up microwave work to take place Saturday, January 29th through Sunday January 30, 2011.

The backup tunnel using the public internet will be fully operational during these maintenance windows to allow for inter-campus communication. Please note all scheduled VC classes will commence as scheduled.

Voicemail and four digital dialing will not be available to St. Croix users during the maintenance window.

If you have any questions regarding this communication please contact the helpdesk at ext. 1466 or email helpdesk@uvi.edu.

“Service is Key”

Cherie Wheatley
Office of the CIO
Manager, Technology Customer Service

Technology Update: Two maintenance windows

2011-01-22T06:26:00.000-08:00

Office of the CIO

January 21, 2011

Technology Update: Two maintenance windows

WAPA has scheduled electrical upgrades at the Blue Mountain tower site (where the microwave equipment is located) on Tuesday, January 25, 2011. The microwave connection will be available in time for VC classes Tuesday evening.

More follow up microwave work to take place Saturday, January 29th through Sunday January 30, 2011.

The backup tunnel using the public internet will be fully operational during these maintenance windows to allow for inter-campus communication.

If you have any questions regarding this communication please contact the helpdesk at ext. 1466 or email helpdesk@uvi.edu.

“Service is Key”

Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service

Technology Update: Wireless Access Limitations

2011-01-20T05:49:00.001-08:00

Office of the CIO
January 19, 2011

Greetings UVI Community!
Technology Update: Wireless Access

This communication is being sent as an update on the intermittent connection issue experienced by users across campus attempting to connect to the UVI wireless network.
ITS technical staff is reporting that the STT UVI wireless network is over saturated during peak usage times. The peak usage times have been identified as between the hours of 4:00 pm to 11:00 pm Monday thru Friday. During saturation periods users will experience intermittent service while using or attempting to access the STT wireless network.
Please be aware, that an IP address is used with each type of device that connects to the UVI wireless network (iPhones, Blackberry’s, iPads, Smartphone, laptops, etc.) The UVI wireless network has a total 722 IP address available for users across campus. A user will not be able to connect to the wireless network once the maximum number of IP addresses is reached. The IP addresses are set to disconnect devices in 30 minute increments when not in use. Users may not be able to connect to the UVI wireless network during peak usage hours.
Users are encouraged to disconnect their device from the UVI wireless network when not in use. This will enable others to connect to the UVI wireless network when needed.
If you have any questions or concerns regarding this communication please contact our helpdesk at ext. 1466 or helpdesk@uvi.edu !

“Service is Key”

Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service

Libraries will be closed on Martin Luther King’s Holiday January 17, 2011

2011-01-19T05:54:00.000-08:00

Office of the CIO

January 11, 2011

Greeting University Community,

HAPPY NEW YEAR!

The UVI Libraries will be closed in observance of Martin Luther King’s Birthday on Monday, January 17, 2011. Regular hours will resume on Tuesday, January 18, 2011 at 8:00 a.m.
Please note that the Libraries will be open on:
Saturday, January 15, 2011 at 9:00 am to 5:00 pm
Sunday, January 16, 2011 at 1:00 pm to 8:00 pm

In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.

Lab Access:

On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.

On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.

St. Thomas: 24/7
St. Croix: NWW 120 Lab

Students may also access online library resources at any time by going to http://library.uvi.edu.

The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.

Enjoy your holiday!

Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service

Technology Update: Scheduling events in EMS

2010-12-16T07:24:00.001-08:00

Office of the CIO

December 14, 2010

Technology Update: Scheduling events in EMS

Events Management System (EMS) is currently used for scheduling events throughout UVI. The class schedule, once finalized, is sent from Banner to EMS after which time events are entered in the system. All classes and events are then available for view through Virtual EMS http://schedule.uvi.edu.

Starting Spring 2011, Virtual EMS will be used for scheduling events as well. Instead of calling or emailing someone, persons can request rooms online.
UVI scheduling staff will review the requests and inform the requestor if his/her request is approved.

During Spring 2011, EMS will also be available through the portal. Once a user logs in there, the application will be one click away without the need to enter user credentials via EMS direct link.

If you have any questions please contact the helpdesk at helpdesk@uvi.edu with your inquires!

“Service is Key”

Libraries schedule in December

2010-12-11T05:48:00.000-08:00

Greetings University Community,
Season’s Greetings and Happy Holidays to one and all!

St. Thomas Campus Library:
Will be closed beginning Sunday, December 12, 2010 to Sunday, January 2, 2011 and will reopen on Monday, January 3, 2011 at 8:00 am. The ITS Staff will be away at the annual ITS retreat on Wednesday, December 15, 2010.

St. Croix Campus Library:
The St. Croix Campus Library will observe Intersession Hours beginning Sunday, December 12, 2010 to Friday, December 17, 2010. The Library will open at 8:00 am and will close at 4:30 pm daily.

Happy Holidays!

Libraries schedule in December

2010-12-08T06:06:00.001-08:00

Greetings University Community,
Season’s Greetings and Happy Holidays to one and all!

St. Thomas Campus Library:
Will be closed beginning Sunday, December 12, 2010 to Sunday, January 2, 2011 and will reopen on Monday, January 3, 2011 at 8:00 am. The ITS Staff will be away at the annual ITS retreat on Wednesday, December 15, 2010.
St. Croix Campus Library:
The St. Croix Campus Library will observe Intersession Hours beginning Sunday, December 12, 2010 to Friday, December 17, 2010. The Library will open at 8:00 am and will close at 4:30 pm daily.

Happy Holidays!

Libraries hours of operation in December

2010-12-08T06:05:00.001-08:00

Greetings University Community,
Season’s Greetings and Happy Holidays to one and all!
Libraries hours of operation in December:

The Libraries will observe Intersession Hours beginning Sunday, December 12, 2010 to Friday, December 17, 2010. The Library will open at 8:00 am and will close at 4:30 pm daily.
Due to renovations taking place in the St. Thomas Library it will be closed to patrons during Intersession hours.
The Libraries on both campuses will be closed to patrons on Wednesday, December 15, 2010 for our annual ITS retreat.
Helpdesk services will be available via ext. 1466 plus users can forward service requests to helpdesk@uvi.edu. All systems will be evaluated by technical support prior to our departure. To endure all systems are functioning correctly.
The Libraries will be closed during the University Christmas Recess beginning Monday, December 20, 2010 and will reopen on Monday, January 3, 2011.
Happy Holidays!

BLACKBOARD IS NOW WORKING

2010-11-27T11:23:00.000-08:00

TECHNOLOGY UPDATE:

All issues with Blackboard have been tested and resolved. However, if you require additional assistance please contact the helpdesk at ext. 1466 or email helpdesk@uvi.edu. Thank you!

Blackboard is currently unavailable

2010-11-27T08:42:00.001-08:00

November 27, 2010

Greetings UVI Community,

Please be informed that Blackboard Course Management system is down at this time. UVI technicians are currently troubleshooting and attempting to restore service as soon as possible.
We will provide another update as soon as one becomes available. Information & Technology Service would like to apologize for any inconvenience this may cause.

“Service is Key”

Disaster recovery and failover testing will be performed on Thursday, November 25, 2010 between 8:00 AM to 9:00

2010-11-23T08:11:00.000-08:00

Office of the CIO

November 23, 2010

Greetings UVI,

This message is to alert all users that disaster recovery and failover testing will be performed on the network over the Thanksgiving break. We anticipate that users many experience intermittent service on Thursday, November 25, 2010 between 8:00 AM to 9:00 AM during the testing window. All services will be available during the Thanksgiving holiday break.

If you have any concerns regarding the service window please contact the helpdesk by email at helpdesk@uvi.edu or call ext. 1466 to speak to a customer service agent!

Happy Thanksgiving to all!

Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
University of the Virgin Islands

Second Notice: UVI Libraries will be closed for Thanksgiving Day and Fortsberg Discovery Day

2010-11-23T08:08:00.000-08:00

Office of the CIO

November 17, 2010

Greeting University Community,

The UVI Libraries will be closed in observance of Thanksgiving Day and Fortsberg Discovery Day on Thursday, November 25, 2010 and Friday, November 26, 2010.

Regular Libraries hours will resume on:
Saturday, November 27, 2010 9:00 am - 5:00 pm
Sunday, November 28, 2010 1:00 pm – 8:00 pm

In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access.

Lab Access:

On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab

Students may also access online library resources at anytime by going to http://library.uvi.edu.

The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.

Enjoy your holiday!

Cherie Wheatley
Office of the CIO
Manager, Technology Customer Service

UPDATE: Blackboard Course Management system is not allowing users to login at this time

2010-11-23T08:07:00.000-08:00

TECHNOLOGY UPDATE:
All issues with logging into Blackboard have been tested and resolved. However, if you require additional assistance please contact the helpdesk at ext. 1466 or email helpdesk@uvi.edu. Thank you!

Blackboard Course Management system is not allowing users to login at this time

2010-11-23T08:06:00.000-08:00

Office of the CIO
November 22, 2010

Greetings UVI Community,
Please be informed that Blackboard Course Management system is not allowing users to login at this time. UVI technicians are currently troubleshooting and attempting to restore service as soon as possible.
We will provide another as soon as one becomes available.
If you have any questions please call the helpdesk at extension 1466 or email your question to helpdesk@uvi.edu.
Information & Technology Service would like to apologize for any inconvenience this may cause.

“Service is Key”

UVI Libraries will be closed for Thanksgiving Day and Fortsberg Discovery Day

2010-11-17T10:15:00.000-08:00

UPDATE: Telephone system on the St. Croix campus NOW FULLY OPERATIONAL

2010-11-13T05:40:00.001-08:00

7:00 PM TECHNOLOGY UPDATE:
The telephone system on St. Croix has been repaired and is fully operational. Thanks to the St. Croix ITS technicians, Derval and Elroy and Envision Technologies for all their hard work and diligence.
If you have any concerns, please contact the helpdesk at helpdesk@uvi.edu or call ext. 1466.

With regard,
Kelly Harrigan
ENS Manager

UPDATE: Telephone system on the St. Croix campus sustained equipment damage as a result of a power failure

2010-11-13T05:37:00.000-08:00

3:00 PM TECHNOLOGY UPDATE:

Replacement telephone equipment has landed on St. Croix . St. Croix campus technical staff is headed to Customs attempting to clear equipment through Customs today. Installation of equipment will commence today if equipment is cleared by Customs. ITS will work diligently to restore service this evening if all goes as planned .
If you have any concerns, please contact the helpdesk at helpdesk@uvi.edu or call ext. 1466.

ITS apologizes for any inconvenience this service outage may cause.

Telephone system on the St. Croix campus sustained equipment damage as a result of a power failure

2010-11-12T10:55:00.001-08:00

Office of the CIO
November 12, 2010

Technology Update for November 12, 2010

Greetings to All,
This email is to let you know that the telephone system on the St. Croix campus sustained equipment damage as a result of a power failure experienced on Wednesday during the heavy rains.
Users on St. Croix campus will not be able to complete internal or external calls. In addition, users on the St. Thomas will not be able to complete calls to the St. Croix campus.
Replacement telephone equipment should arrive on St. Croix today if weather conditions permit. Once Customs is cleared, installation of replacement equipment will commence.
We will provide another update by 3:00 pm today.

All uvi.edu (Blackboard, BanWeb, etc) and Internet services are functioning on the St. Croix Campus.
ITS apologizes for any inconvenience this service outage may cause.

Groups can conduct polling through UVI’s portal

2010-11-10T06:08:00.001-08:00

Office of the CIO

November 9, 2010

Did you know that groups can conduct polling or voting through UVI’s portal at https://mycampus.uvi.edu ?

The portal can be used to poll specific groups, or host elections. Faculty votes, student government or staff council voting all can be done using the portal…….

The poll is created by the administrator of a community (e.g. students, staff or administrators) If a vote is required by the entire university community (for example to choose the date of a party), then the poll is created by the portal administrator.

For more information on the portal you can forward your questions to our portal administrator through the helpdesk.

“Service is Key”

RE: Connection Problems with VC

2010-11-10T05:30:00.000-08:00

UPDATE:

Greetings UVI Community,

The VC connection issue has been resolved and classes on both campuses are now connected. Thank you for your patience.

"Service is Key"

Connection Problems with VC

2010-11-10T05:28:00.001-08:00

Greetings UVI Community,

This email is to let you know we are currently experiencing connection problems with our VC rooms between both campuses. Currently staff is trouble shooting the problem and attempting to repair.

We will forward another email as soon as more information is available

Second Notice: UVI Libraries will be closed in observance of the Veterans Day Holiday

2010-11-10T05:27:00.000-08:00

Second Notice:

Office of the CIO

November 4, 2010

Greeting University Community,

This communication is to let you know that the UVI Libraries will be closed in observance of the Veterans Day Holiday on Thursday, November 11, 2010. Regular hours will resume on Friday, November 12, 2010 at 8:00 a.m.

In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access on Wednesday, November 11, 2010.

Lab Access:

On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab

Students may also access online library resources at anytime by going to http://library.uvi.edu.

The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.

Enjoy your holiday!

UPDATE: Technology issues resolved on ST. Croix

2010-11-09T12:04:00.001-08:00

Technology Update for November 8, 2010

Greetings to All,

All uvi.edu network services have been restored on the St. Croix Campus. Please note we were experiencing difficulties restoring the telephone system on the St. Croix campus. The telephone system is now operational

If users on St. Croix experience any difficulties with completing internal or external calls please contact the helpdesk for assistance.

ITS Services apologize for any inconveniences this service outage may cause.

Office of the CIO

November 7, 2010

Greetings UVI,
Please be informed that due to the St. Croix campus only receiving single phase power from WAPA today. The St. Croix Library had to close before it's regular scheduled time. Plus, telephone, internet and other uvi.edu services are not currently accessible. These services should be restored by the opening of business tomorrow. However, if users on the St. Croix campus experience any problems with accessing technology resources in the morning please make a report to the ITS helpdesk at ext. 1466.
Good evening to all!

Cherie Wheatley
Manager of Technology Customer Service

Technology issues cause by WAPA today

2010-11-09T12:01:00.000-08:00

Technology issues cause by WAPA today

2010-11-09T11:59:00.000-08:00

Office of the CIO

November 7, 2010

Greetings UVI,
Please be informed that due to the St. Croix campus only receiving single phase power from WAPA today. The St. Croix Library had to close before it's regular scheduled time. Plus, telephone, internet and other uvi.edu services are not currently accessible. These services should be restored by the opening of business tomorrow. However, if users on the St. Croix campus experience any problems with accessing technology resources in the morning please make a report to the ITS helpdesk at ext. 1466.
Good evening to all!

Cherie Wheatley
Manager of Technology Customer Service

Library Renovations Continue ……….

2010-11-09T11:57:00.000-08:00

Office of the CIO
November 4, 2010

Library Renovations Continue ……….
Please be careful and excuse the noise as we modernize our library into a 21st century learning commons.
During this renovation period, the back area of the library (including both the east and west Bound Journal study areas) will be off limits and the books placed in storage. There will be no direct or immediate access to books within call number range KF 4192.5 through PS 3555; the corresponding subject areas include Law, Education, Fine Arts, Language and Literature. Please note, stored books may be requested by filling out a call slip and will be retrieved within 24 hours, Monday-Friday. Books requested on week-ends may not be available until Monday.

The compact shelving has arrived and new carpeting will be installed in the back area next week! Please note, trailers and dumpster will occupy several of the parking spaces in the back of the library; we apologize for any inconvenience this may cause. We are creating a new learning environment for you the 21st century learner. Stay tuned for the next update of ITS on the move! ! !

“Service is Key”

Cherie Wheatley
Office of the CIO

UVI Libraries will be closed in observance of the Veterans Day Holiday on Thursday,

2010-11-09T11:16:00.000-08:00

Office of the CIO

November 4, 2010

Greeting University Community,

This communication is to let you know that the UVI Libraries will be closed in observance of the Veterans Day Holiday on Thursday, November 11, 2010. Regular hours will resume on Friday, November 12, 2010 at 8:00 a.m.

In an effort to maintain technology services for students during the Holiday, both campuses will observe the following schedule for student lab access on Wednesday, November 11, 2010.

Lab Access:

On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID cards with the magnetic strip.
St. Thomas: 24/7
St. Croix: NWW 120 Lab

Students may also access online library resources at anytime by going to http://library.uvi.edu.

The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.

Enjoy your holiday!

Ralph M. Paiewonsky Library will be undergoing renovations

2010-10-27T06:21:00.000-07:00

Office of the CIO

October 25, 2010

N
otice to UVI Community

The Ralph M. Paiewonsky Library will be undergoing renovations beginning Monday, October 25, 2010, and continuing through the end of the semester.

During this renovation period, the back area (including both the east and west Bound Journal study areas) of the library will be blocked off and the books will be placed in storage. There will be no direct or immediate access to books within call number range KF 4192.5 through PS 3555; the corresponding subject areas include Law, Education, Fine Arts, Language and Literature. Please note, these books may be requested by filling out a call slip and will be retrieved within 24 hours, Monday-Friday.

Books requested on week-ends may not be available until Monday. Inter-library loan requests from STX for books in these areas will also be affected.

We apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we make improvements to our learning environments.

Click on the link below in order to access the Storage Collection Request form to request items housed in RMP Library's storage collections. Items requested will be delivered to the RMP Library's circulation desk and held for pickup for seven days. To check for online availability, look up titles in UVI Library Catalog.

http://www.formdesk.com/UVI/LibraryForm

UVI Libraries will be closed in observance of the Liberty Day Holiday on Monday,

2010-10-26T07:28:00.002-07:00

Office of the CIO
October 25, 2010

Greeting University Community,
This communication is to let you know that the UVI Libraries will be closed in observance of the Liberty Day Holiday on Monday, November 1, 2010. Regular hours will resume on Tuesday, November 2, 2010 at 8:00 a.m.

The Libraries will observe regular schedule hours during the weekend. We will be open on Saturday, October 30, 2010 from 9:00 am to 5:00 pm on Sunday, October 31, 2010 from 1:00 pm to 8:00 pm.

In an effort to maintain technology services to students during the Liberty Day Holiday, both campuses will observe the following schedule for student lab access on Monday, November 1, 2010.

Lab Access:
On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department present their UVI ID and sign in order to gain access.
On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards with the magnetic strip.

St. Thomas: 24/7
St. Croix: NWW 120 Lab

Students may also access online library resources at anytime by going to http://library.uvi.edu.

The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.
Enjoy your holiday!

myCampus portal : New Services

2010-10-26T07:28:00.001-07:00

Office of the CIO
October 20, 2010

Greetings UVI Community!
Did you know??????

Members of the University community now have the opportunity to access secure information seamlessly through the new “myCampus” (mycampus.uvi.edu) portal. We will introduce two new services that can be accessed through the mycampus.uvi.edu portal!
Log in with:
UVI username and password
The portal is secure – the information contained within myCampus is only available to current members of the UVI family – students, faculty and staff.
Services through the “Portal”
Self Service IT helpdesk ticket creation:
 Just click on the launch pad link to helpdesk
 Fill out the form & submit
 Review status of request anytime
This do-it-yourself service saves you time, eliminating the need for you to visit or call the helpdesk.
Building Communities:
 Colleges, Classes, Clubs, Committees, Sororities and Fraternities & all organizations
 Can have a space to share files and information, discuss topics of interest to the group, etc.
 Communities can be public everyone can view and join
 Private only the owner can assign a member
 Restricted persons can see it but must request membership from the owner

These dynamic tools are available to the University community. Get familiar with the portal, your one stop for UVI resources and information!

If you have any questions, concerns or comments about the myCampus portal, please call the UVI Help Desk at ext. 1466 or send an e-mail to helpdesk@uvi.edu.

Stay tuned will be introduce two more services next week! “ Happy Portaling”!........................

Banner Year End Closing Processes

2010-09-30T08:33:00.000-07:00

Office of the CIO

September 30, 2010

Greetings University Community,

This note is to inform all Banner users that Banner will not be available after 5:00 PM today to users that are not a part of the Business & Financial Affairs Component. This is necessary in order to facilitate the year end closing procedure perform by Business & Financial Affairs.

Thank you for your cooperation!

Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service

Technology Update: Countdown to the Last

2010-09-30T07:26:00.001-07:00

Office of the CIO

September 29, 2010

Technology Update: Countdown to the Last Days of the completion of the Microwave project.

This is an email reminder that the conclusion of the work on the microwave system will conclude by the end of this week. The microwave tower crew is still onsite, between St. Thomas and St. Croix performing quality of service testing of the microwave connection between both islands.

Testing will continue tomorrow September 30, 2010 from 8:00 AM to 12:00 noon. During this testing window, the inter-island communication system may be intermittent. Video Conference and data connections will remain functional but the 4 digit dial and voicemail for St. Croix users will not be operational.

• Users on St. Croix campus can access the St. Thomas campus by dialing 693 and the 4 digit extension of the person you are trying to call.
• Users on the St. Thomas campus can access the St. Croix campus by dialing 692 the 4 digit extension of the person you are trying to call.
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
Information and Technology Service apologizes for any inconveniences this may cause. Thank you in advance for your patience as we work through implementation of the new microwave system.

“Service is Key”

Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service

Completion of the microwave project

2010-09-22T07:17:00.000-07:00

Office of the CIO

September 22, 2010

Greetings University Community,

Technology Update: On the conclusion of the microwave project.

The microwave tower crew will be onsite, between St. Thomas and St. Croix starting today to complete the final punch list tasks of the microwave project.
• Removal of the old system
• Configuring of the new system for system redundancy

A maintenance window has been scheduled for today during the hours of 8 am to 12 pm when there are the fewest VC classes/meetings. Please note that the tower crew cannot climb the towers after dark and the most VC classes are in the evening and after 5:30 pm.

During the maintenance window, the inter-island communication system may be intermittent. The Data Tunnel will remain operational so VC and data will work but the 4 digit dial and voicemail for St. Croix users will not be operational.

• Users on St. Croix campus can access the St. Thomas campus by dialing 693 and the 4 digit extension of the person you are trying to call.
• Users on the St. Thomas campus can access the St. Croix campus by dialing 692 the 4 digit extension of the person you are trying to call.
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
Information and Technology Service apologizes for any inconveniences this outage may have caused. Thank you in advance for your patience as we work through this issue.

“Service is Key”

Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service

Second Notice: Changes in Loging into Banweb start TODAY

2010-09-22T07:16:00.000-07:00

Office of the CIO

September 20, 2010

Greetings University Community,

Good News!

As Information & Technology Services offers users single sign on access to resources, (use of one user name and password for accessing all University applications), ITS is pleased to announce that effective Wednesday September 22, 2010, all UVI, staff and faculty will use their network username (e.g. kbryant) and password instead of their 9 digit UVI ID and pin number to login to BanWeb.

If you have any questions about this change please call the ITS helpdesk at ext. 1466 for assistance.

“Service is Key”

Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service

Changes in Banweb Login Completed

2010-09-20T12:42:00.000-07:00

Four Digit Dialing between campuses

2010-09-15T08:08:00.000-07:00

Office of the CIO

September 14, 2010

Greetings Colleagues,

This message is to inform the UVI community, that 4digit dialing is not working on the St. Croix campus technicians are currently working on repairing the problem.

During this period please use the following directions to call between both campuses.
• On St. Thomas users can dial 692- plus 4digit extension of the person
• On St. Croix users can dial 693- plus 4digit extension of the person
• To access Audix from the St. Croix campus, dial 693-1599 and login to Audix as usual.
Information and Technology Service apologies for any inconveniences this outage may cause. Thank you in advance for your patience.

Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service

Service restored

2010-09-15T08:07:00.000-07:00

Office of the CIO

September 13, 2010

Technology Update: Services restored

Greetings UVI Community,

It is my pleasure to inform you that all services are restored!!! If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.

Regards,

RD Shells
Manager
Learning Resources and Student Technology Services

Network Outage on both campuses

2010-09-15T08:06:00.000-07:00

Office of the CIO

September 13, 2010

Technology Update: Network Outage on both campuses

Greetings UVI Community,

Please be informed that our Internet service went down around 6PM tonight. Users are unable to access network services. Our technicians are working hard to resolve the issue. The helpdesk will provide another update on the status of our Internet Services as soon as one becomes available. If you have any questions please contact the helpdesk at 693-1466 or email at helpdesk@uvi.edu.

Thanks in advance for your continued patience and understanding.

RD Shells
Manager
Learning Resources and Student Technology Services

St. Thomas Library Entrance through CETL Until Friday

2010-09-10T07:14:00.000-07:00

Office of the CIO

September 8, 2010

Greetings Colleagues,

The St. Thomas Library is getting a new Service Desk. Installation will begin on Thursday September 9, 2010. We anticipate the installation of the new Service Desk will be completed by this weekend.

For your safety, during the installation the entrance to the St. Thomas Library will be through the Center for Excellence in Teaching & Learning (CETL). The entrance to the Center is located to the left of the main Library door. Arrows will be posted for your guidance.

If you need further information or have questions please feel free to contact me at the ITS Service Desk via email helpdesk@uvi.edu or call extension 1466 for more details.

ITS apologizes for any inconvenience this may cause.

Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service

SECOND NOTICE: Libraries Closed for Labor Day Holiday

2010-09-03T10:23:00.000-07:00

SECOND NOTICE:

Office of the CIO

August 25, 2010

Greeting University Community,

This communication is to let you know that the UVI Libraries will be closed in observance of the Labor Day Holiday on Monday, September 6, 2010.
Regular hours will resume on Tuesday, September 7, 2010 at 8:00 a.m.

Close: Monday, September 6, 2010

Libraries will observe regular scheduled hours during the weekend.

Open: Saturday, September 4, 2010 9:00 am to 5:00 pm
Sunday, September 5, 2010 1:00 pm to 8:00 pm

In an effort to maintain technology services to students during the Labor Day Holiday, both campuses will observe the following schedule for student lab access on Monday, September 6, 2010.

Lab Access:

On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.

On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.

St. Thomas: 24/7
St. Croix: NWW 120 Lab

Students may also access online library resources at any time by going to http://library.uvi.edu.

The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.

Enjoy your holiday!

Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service
University of the Virgin Islands
No. 2 John Brewers Bay
St. Thomas, Virgin Islands 00802

340-693-1541 (voice)
340-693-1543 (fax)
cwheatl@uvi.edu
cwheatl@gmail.com

Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness that most frightens us. We ask ourselves, Who am I to be brilliant, gorgeous, talented, fabulous? Actually, who are you not to be? You are a child of God!

Libraries Closed for Labor Day Holiday

2010-09-01T06:59:00.001-07:00

Office of the CIO

August 25, 2010

Greeting University Community,

This communication is to let you know that the UVI Libraries will be closed in observance of the Labor Day Holiday on Monday, September 6, 2010.
Regular hours will resume on Tuesday, September 7, 2010 at 8:00 a.m.

Close: Monday, September 6, 2010

Libraries will observe regular scheduled hours during the weekend.

Open: Saturday, September 4, 2010 9:00 am to 5:00 pm
Sunday, September 5, 2010 1:00 pm to 8:00 pm

In an effort to maintain technology services to students during the Labor Day Holiday, both campuses will observe the following schedule for student lab access on Monday, September 6, 2010.

Lab Access:

On St. Croix campus students will be able to utilize the NWW 120 Lab. Students may request access through the Security Department. Students must present their UVI ID and sign in order to gain access.

On St. Thomas campus the 24/7 library lab is available for students use during the holiday. Students can access the lab by using their ID key cards.

St. Thomas: 24/7
St. Croix: NWW 120 Lab

Students may also access online library resources at any time by going to http://library.uvi.edu.

The Help Desk voice mail at ext.1466 and email will be monitored during the holiday. If a technology emergency occurs please leave us a message and an ITS technician will follow up. If you have any questions, please contact us at the Help Desk.

Enjoy your holiday!

Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service

BanWeb Login Changes effective Monday, August 9, 2010

2010-08-06T09:36:00.000-07:00

Office of the CIO

August 6, 2010

Greetings University Community,

Goods News!

As Information & Technology Services moves towards a single sign on technology, (where users can use one user name and password for accessing all University applications), ITS is pleased to announce that effective Monday August 9, 2010, all UVI, staff and faculty will use their domain username (e.g. kbryant) and password instead of their 9 digit UVI ID and pin number to login to BanWeb.

If you have any questions about this change please call the ITS helpdesk at ext. 1466 for assistance.

“Service is Key”

Cherie Wheatley
Office of the CIO
Manager,Technology Customer Service